Ixtapa Hotels

The pool was awesome. Missed not having lounge chairs on the beach. Hercules couldn't have been more accommodating. A quiet relaxing vacation.

This will be our 4th year at this hotel. The staff has proven to be very comforting. I do find the beds to be a little hard however at my request they provided a cusion. Carlos is a great bartender and service over all is excellent. Food is good not over the top great but not over priced either. This hotel has been a great get away for us and we plan on returning for a long time.

We could see the improvements made from last year with the all inclusive restaurants. The food is very good. Service around the pool is second to none. Allehandro was our waiter all week. We seldom had an empty glass... except when they ran ran out of beer 3 times! Remember folks with all of us from the midwest.. especially Wisconsin we're a bunch of beer fans.. as opposed to Bear fans! lol The pool staff really makes your day around there. Alberto, Himer, Lisbeth, and Bianca keep everyone entertained and brighten your day. Hope to be fortunate enough to return next year!

Loved staying here. It is a family based hotel, so expect family hours. Pool bar closed at 6PM. not a huge resort, but a few high quality restaurants. Better than most resorts I haves stayed at in Mexico.

Type of room was great, only 2 levels with great ocean view. Lots of space, Great food, Friendly staff thoiugh limited english. Lots of beach space, good access to local towns, very clean, will go again

The rooms were clean, the hotel is well located. But the staff at the reception is very slow in the check in and check out, they are not very helpful or nice, I can even call the a little rude.

The people at the reception must be more serviceable, pleasant and helpful

very nice staff and a perfect location

room maintenance could be a bit better, at my room the bathroom was a bit worn.

Staff, shows, clean facility. Would return

Limited buffet choices, pillows and sheets, no formal dinner restaurant was closed

My husband and I spent 5 nights at the intercontinental during New Years. We were very disappointed with this resort for several reasons. First, our room (ocean view) was very out of date and was definitely not a 4 star room. We tried to remain optimistic because we didn't plan on spending time in our room. The beach and pool were nice. However the main pool was very crowded and full of children. Typically this wouldn't sound like a problem, but the children were allowed to use any water toy in the pool they wanted...including WATER GUNS! Spending any time near the pool could mean getting sprayed by a water gun or hit with a toy. The food was awful. There was only one a la carte restaurant that was open while we were there and the food was pretty bland and boring. The buffets were pretty bad. We ended up eating most of our meals at the restaurants across the street or at the marina. We will definitely not return and will think twice about staying at another intercontinental resort.

The staff here are amazing! We just back on 12/08/12. They go above and beyond to make you happy, and they were so good with my kids, ages 8 and 4. I would highly recommend this resort!!

Loved the beach and location. Also most of the staff were very nice and helpful. Showers were huge and very nice. Taxis from the airport cost like $40 but should cost maybe $20.

Ocean view=barely if any ocean view. Food mostly verrry mediocre/gross. Rooms very uncomfortable. Plastic over matress makes you sweat. No wifi in the rooms. Just when your outside. Other all inclusives ive been to have ppl bring you drinks. Here you had to keep getting up to get them.

I liked the attention, cause first when i arrived they gave me a room where the a/c was not working ok! but they immediately changed me the room without any problem!

I think they should have a little more food variety, but ok!

My wife and I stayed here for 5 nights in April '09. It was too pricy for us by my wife works for an airline and we got 50% off. Brand new hotel. Beautiful, oustanding service. Each room has it's own plunge pool. Very private. On a cliff. No swimming beach but they will give you bikes to ride down the hill to a public beach. Otherwise a 5 minute cab ride to Ixtapa or 30 minutes to Zihuatanejo. We stayed just before the swine flu epidemic made news. Of the 59 rooms only about 10 were full when we were there. Had the whole place to ourselves. The economy was really hurting the tourism there. Every night there was a small bucket of Coronas and chips and salsa in the room as a warm up for dinner. Staff would do anything to make your stay the best it could be. Beware you will be charged 10% gratutiy and another 18% taxes on top of the room rate. I assume this is common in Mexico at 5-star hotels. Two very nice negative edge pools on the property as well as a fitness center. We would definitely stay here again if we go back down to Ixtapa.

Slow internet

Thought the Food was good. Not excellent but good. The pool was decent, always an area to sit. Great spot on the beach. Close to the shopping center and restaurants. The staff were very friendly and helpful. Good english speakers.

Our room was in a bit of dis-repair. AC only cools to a point, and the humidity stayed in the room for the most part. The bathroom was in need of a lot of fixing. We always had water on the floor. AC leaked condensation the first day and puddled on the floor. Mold on the ceiling and doorway for the bathroom. Very strong chemical smells from cleaning and also painting in the halls. The music that plays in the evenings at the Disco and the live music earlier is very loud for anyone with a Garden View Room. Goes until about midnight.

perfect location very good staff service exelent reception service nice evening enterteinment shows , dance contest karaoke etc

too many kids (hotel policy) children under 8 unlimited ? stay free even worst the lobby bar //////////// adult only ////////// serves no alcohol drinks to children on late hours

It had its own private beach, a pool with a beautiful view, and amazing restaurants! The staff was very friendly and were always helping with simple things such as carrying out bags and opening car doors. Every room in the hotel has an amazing view of the beach. I reccomend staying here if you need a couple days or week to just relax its amazing.

It's a lot of walking, there was only one elevator in the entire resort, and the resort is huge! We were traveling with a 3 year old which meant holding him while we walked up and down stairs.

We have gone to this location for 4 years. Love the location and private beach and especially the staff. Best kept secret. Not a huge beach for walking as it is tucked away. We like that. Others might not.

Could improve the menu offerings on the beach and lobby bar for happy hour. Elevators were under construction which made it hard as there are many stairs.

The room was beautiful and the landscaping gorgeous. The Viceroy sits on a prime piece of beach real estate with a spectacular view of the bay. The food at the hotel restaurant however is average and the prices astronomically high. For example $62 for a surf and turf meal for one, without beverages. Upon departure from the hotel we were apprized of an additional 10% service charge per day for grounds keeping. I recommend eating elsewhere, you'll save a bundle and have a much better experience. Thursday night in Zihuatenejo is Pozole night throughout the village and I recommend visiting the Santa Prisca restaurant. Visit the Coconuts restaurant, El Mediterraneo, and save some money for an evening at Tentaciones. Use the buses and taxis to get around they're much cheaper than Renting a car and equally as accessible. Take a sunset cruise on the catamaran Picante. Book your excursions in advance yourself on the Internet You'll save money time and patience from dealing with undependable tour guides.

Fantastic friendly service and beautiful beach.If I were rich Id go every year.The meal plan is the best way to go for a late breakfast and dinner.Well worth it because the food is great.We saved by going to the little store down the beach and buying beer there.At the tides they are $* each. Our room was wonderful and very cllean.The lagoon and all the lush plants make this resort so pretty.

We've been in La Casa que Canta twice. Both for our anniversaries. We plan to visit it every year. One of the best hotels in the world, with the best service and the best food. Even though the beach is just 50 steps away you have a perfect view to the sea, the waves crash into the rock cliff amazingly. By far it is the best restaurant in Zihuatanejo (if you're not staying there, you should make reservation to have dinner). it has two amazing pools (one with a view to the bay and the other one with salty sea water), great to relax. Zihuatanejo is just 10 minutes away. It is a beautiful Mexican town with great tacos, restaurants, shops and bars. Safe place to spend vacations, safe place to travel, safe place to go with friends, family or for a romantic escapade.

Wish I had known there was going to be a coffee maker and microwave, along with dishes and a kitchen sink. But it was still very handy to have it. I liked the Emporio better than Krystal or Fontan.

There was no balcony on our room, which I thought was unusual, but I'd wouldn't have traded the kitchenette for a balcony, so I was very satisfied.

The size of the room and the ease of access to the beach