Cons: Even though I had a reservation and confermation #, when I got there they told me that they are out of cars - never got to rent the car and had to take taxi. This is going to be the last time I will rent from Hertz!!!!
Cons: The car was dirty with multiple areas damaged at pickup. They marked all the damaged areas and told us we wouldn't be responsible for any of it. Since we rented in Mexico we bought all the extra insurance offered. When we returned the car they blamed us for some of the preexisting damage and told us the insurance didn't cover it. We have rented in Mexico many times before, never from Thrifty, and have never had issues. The cars were clean and damage free. The rental and insurance cost more than what was quoted at time if rental, but unfortunately when you are in Mexico you have no recourse to dispute.