The staff were great. They didn't have the king bed we had reserved the night we got there, but were able to switch us to one the next day--needless to say the first night of our stay was rough and we couldn't sleep well because they gave away the bed we ordered, but the staff were very helpful.
It was clean, for the most part, but we did have a rat in the walls and ceiling of our room that kept scurrying around at night and woke us up a few times.
We stayed in Jackson at another hotel earlier in the week before our reservation at the Wort. We happened to eat at the grill restaurant in the hotel and the service was awful. Our server took our appetizer before we were finished and tried to take a half full drink of mine away. We didn't receive our entrees until an hour after we were seated with a 35 minute wait between the appetizer being taken away and the entree appearing. When we asked if our food was coming the staff was unhelpful though our food appeared shortly thereafter. I have no problem with a kitchen running behind or an order being forgotten, but it is not okay to not acknowledge the issue. They took 20% off our bill but given that the food was mediocre at best, we left very dissatisfied. We plan to come back to Jackson Hole but will not be returning to eat at the hotel, nor would we reccomend it.
A stay at Wort Hotel places you in the heart of Jackson, steps from Jackson Hole Historical Society and Museum and Jackson Town Square. Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Jackson? This hotel has 2800 square feet (260 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Based on 578 reviews
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