Pros (+) Location and price was excellent
Cons (-) Need to be updated
2 stars
Comfort Suites West Jacksonville
7019 Commonwealth Avenue, Jacksonville, FL 32220, United States
Jacksonville, FL
See location+1 904 224 5500Photos of Comfort Suites West Jacksonville
Overview
The Comfort Suites West Jacksonville hotel in Jacksonville, FL, near Jacksonville International Airport, will get you rested and ready to go for business or leisure. Our all-suites, smoke-free hotel is near Jacksonville Veterans Memorial Arena, Jacksonville University and Jacksonville Maritime Museum. Enjoy amenities that include free hot breakfast, Free WiFi, free coffee, an exercise room, outdoor pool, guest laundry facilities, cold weather hook-up, business center with meeting room and copy services. Each spacious guest suite features a TV, hair dryer, coffee maker, desk, microwave, refrigerator, recharge device, iron and ironing board. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.
Amenities at Comfort Suites West Jacksonville
- Outdoor pool
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- Cable or satellite TV
- Free toiletries
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Adapted bath
- No smoking
- Toilet with grab rails
- Upper floors accessible by elevator
- Designated smoking area
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Trash cans
Dining
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Services and conveniences
- Business center
- Wake-up service
- Meeting/Banquet facilities
- Key card access
- Express check-out
- 24hr front desk
Bathroom
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
Bedroom
- Socket near the bed
- Alarm clock
Parking and transportation
- Parking
Workspace
- Desk
Things to do
- Gift shop
General
- Seating area
Health and safety
- Safe
Family friendly
- Complimentary breakfast
Fitness
- Fitness center
Pool
- Outdoor pool
Reviews of Comfort Suites West Jacksonville
6.9
Okay
221 verified ratings
Wonderful
73
Very good
31
Good
19
Okay
19
Fair
21
Mediocre
17
Poor
41
Summary of reviews
Guests say
Guests have expressed significant dissatisfaction with their stay, highlighting issues such as poor service, unclean facilities, and a bad location. Many reviews mention broken amenities, uncomfortable furniture, and a lack of responsiveness from the staff. While some guests appreciated the friendly staff and decent breakfast, the overall sentiment leans heavily towards disappointment, with multiple guests stating they would not return.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
6.9 out of 10
152 reviews
6.8 out of 10
46 reviews
5 out of 10
2 reviews
7.7 out of 10
2 reviews
All reviews
Pros (+) Soft bed
Cons (-) Horrible breakfast, damaged hotel room, grubby hallways and slow elevator, broken washer and dryer, poor restaurant in area (Wendy’s) lack of television stations.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's cleanliness and customer service?
The hotel is known for its clean rooms and great customer service, as mentioned in several guest reviews.
Are the beds comfortable at the hotel?
Guests have highlighted the comfortable beds as one of the positive aspects of their stay.
Is the hotel's location convenient for travelers?
The hotel's convenient location has been mentioned as a positive aspect by guests, making it suitable for various activities.
What are the common concerns about the hotel's amenities?
Some guests have expressed concerns about the breakfast quality and the need for renovations in certain areas of the hotel.
When is the best time to visit the hotel?
The high season for the hotel is in May, while the low season is in October, providing a range of options for potential visitors.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Renovations
Some guests mentioned that the hotel is currently undergoing renovations, so it might be worth checking with the hotel about the status of the renovations before booking.
Check Hot Water Availability
A few guests reported issues with hot water for showers, so it's advisable to confirm the hot water availability with the hotel, especially if this is a priority for your stay.
Noise Consideration
Some guests noted that the hotel is close to a highway and experiences train sounds, which may disrupt sleep. If you're sensitive to noise, it's recommended to inquire about potential noise disturbances and request a quieter room.
Verify Breakfast Options
The breakfast options may vary, and some guests found the selection limited. It's advisable to check with the hotel about the breakfast offerings if this is an important aspect of your stay.
Elevator Concerns
Several guests experienced issues with the elevators, including slow operation and unreliability. If mobility or convenience is a priority, it's recommended to inquire about the current status of the elevators.
Room Cleanliness
While some guests praised the cleanliness of the rooms, others mentioned that rooms were only cleaned upon request. It's advisable to communicate your cleaning preferences with the hotel staff to ensure a comfortable stay.
Parking Consideration
Guests reported limited parking due to large trucks and trailers. If you're traveling by car, it's recommended to inquire about parking availability and potential restrictions.
Staff Interaction
Some guests had negative experiences with staff, while others found them friendly and helpful. It's advisable to maintain open communication with the staff and address any concerns promptly.
Room Condition
Several guests mentioned issues with room amenities such as broken sofa beds, noisy air conditioning, and outdated furniture. It's recommended to verify the room condition and amenities before confirming your reservation.
Smoking Policy
Guests reported unexpected charges related to smoking fees, despite not being smokers. It's advisable to clarify the hotel's smoking policy and related charges during check-in to avoid any misunderstandings.
Location
7019 Commonwealth Avenue, Jacksonville, FL 32220
What's nearby
- Jacksonville Transportation Authority5 mi
- Prime F. Osborn III Convention Center5.5 mi
- Times-Union Center for the Performing Arts6 mi
- Jacksonville Museum of Modern Art6.2 mi
- Alexander Brest Planetarium6.2 mi
- Jacksonville Public Library6.3 mi
- Jacksonville Landing6.3 mi
- Riverplace Tower6.4 mi
- EverBank Field7.4 mi
- Metropolitan Park7.5 mi
- Jacksonville Zoo and Gardens8.5 mi
- Jacksonville University9.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Comfort Suites West Jacksonville
Low season | September |
|---|---|
High season | November |
Average price (weeknight) | $167 |
Average price (weekend night) | $144 |
When to book a room at Comfort Suites West Jacksonville
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Comfort Suites West Jacksonville
FAQs when booking at Comfort Suites West Jacksonville
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See most recommended stays in JacksonvilleGood to know
Value for money | 7.4 |
|---|---|
Distance to city center | 6.4 mi |
Nearest Airport | Jacksonville |
Distance to airport | 11.7 mi |
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