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Space was well worth paying for. On time departure and arrival always a plus. Nice clean planes are wonderful.

Boarding area in FLL very noisy and congested. Can't hear announcements.

Got off the ground quickly once plane arrived

The 2.5 hour delay. Although a weather occurence still bad

Plane crew was great.

The crew on the plane were great. It was when I tried to board my first flight from Atlanta to Jacksonville where things were a problem. I was told that there was no more seats. So I had to take another flight. Then I was told there was no more seats on that flight. This happened 3 times. I later found out that there was room on the first flight that I was to be on. So I was delayed because someone didn't want to do their job. I missed a whole day because of that.

I fly all the time, easily 40 or more times a year. I was absolutely unaware of Delta's policy of canceling tickets if you have not checked in 30 minutes prior. I was 28 minutes prior and they had already given away my tickets. Because of this I missed 3 hours of work the following day, and strained my relationship with my clients.

Boarding was quick

Intercom anouncements on late night flight. Way too many about the ball game

Courteous staff

Incremental delays for mechanical problems. But it was the earliest I have ever been late

Long delay at departing airport due to no flight crew

Airline never assigned me a seat. They just told me what sea to sit in when I was boarding. I was concerned I would be bumped since when checking the airline said it could not assign a seat.

It was quiet and on time.

Suitcase did not arrive on the same plane and I did not see it until the next day.

Legroom and entertainment variety

Quick flight, friendly crew

Plane was late because the crew was late, pretzels were the only snack option.

This was by far the roughest flight I've been on and I've flown several times. Mind you this was a short flight compared to the many long ones I have endured. Because of the turbulent sky's there was no drink service provided and it seemed to take forever for our flight to leave and arrive at the gates.

The flight itself was great and loved the inflight entertainment via the app.

2 screaming and kicking little kids behind me the entire flight. Would be nice if the flight had something for kids to stay busy or protect their ears from the change in pressure that tends to make them cry and scream non stop.

Never got on

Never had a chance to find out if I would like it or not.

It was a narrow, regional aircraft, so I was squeezed into my row next to a large man. My seat was the first in economy, so I was bumped everytime the beverage cart made the jog in the path from First Class. The flight attendant never apologized.

The Jacksonville airport

The whole Reagan expierence from check in thru boarding the staff was rude and inefficient

I had great seats this trip. I boarded early and getting off the plane was a breeze. It was a rocky ride because of turbulence. Still we had an on time arrival. Checked luggage took the longest amount of time and even with this delay, I was home and in bed a hour from landing.

Once again, no complaints.

It was a great experience and the overall trip was great. I'm glad they made us change planes because there was something wrong with the plane. We had a delay and had to get a new plane. I'm glad they found the problem with their check up a on the ground than us be in the plane in the sky.

Nothing really everything was well. Any problems all had a reason and the overall experience was great. Thank you for bringing me safe to my destination :).

Everything

NA

A little late leaving the airport but it made us feel like they checked the plane well

After flying all night from EZE to ATL the flight to JAX was delayed multiple times until DL changed aircraft. We were exhausted and ended up arriving hours late. The gate agent said we shouldn't take an earlier offered flight if we wanted to collect our luggage when we arrived because the luggage would stay with our original flight, yet it was already in JAX when we arrived. They lied.

Easy boarding. On time departure and arrival. Great entertainment (watched Sports Center the whole way) so the flight seemed to be faster than it was.

Easy changes to my first flight reservations to avoid catastrophe.

I liked everything!

3 hour delay waiting for pilots

Nothing

Flight UA 6270 was initially delayed due to incoming plane delayed for weather. After boarding 2 planes at IAD, we were told after 5 + hrs that the flight to JAX was cancelled. UA Customer Service Agent was slow and not well trained. Other passengers were easily and promptly placed on other flights (UA & other airlines)...we were told that the next available UA flight from IAD to JAX was more than 24 hrs wait. Eventually placed on a UA Flt to CLT at 11 PM. Upon arrival in CLT, we asked the gate Agent for assistance on a Voucher because we had to stay overnight in CLT...we were told that the IAD Agent did not designate us as eligible for a voucher and yet, people next to us flying coach were given a voucher. The Gentleman Agent at our arrival gate was trying to help us but his Madam Supervisor was arrogant and unwilling to help. In an exasperated tone, I asked both individuals if flying First Class would help us get a voucher and her arrogant answer was "do you want me to call the police?" Obviously we left for our Marriott Hotel which was a wonderful customer service experience. Plus our UA Flt from IAD to CLT placed us in Coach (is a refund coming???) We paid for 1st Class for our 12/22 flight and our 12/26 flight. After 3 hrs in a Marriott in CLT we took an AA Flt from CLT to JAX. Also, the UA communication on the status of our baggage was unclear and misleading. Plan to fly American or Delta for future travel.

Small seats flight did not depart in time due to ground crew check in counter wanted to give a wheel chair after I asked for assistance locating my terminal because I am legally blind