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Space was well worth paying for. On time departure and arrival always a plus. Nice clean planes are wonderful.

Boarding area in FLL very noisy and congested. Can't hear announcements.

Got off the ground quickly once plane arrived

The 2.5 hour delay. Although a weather occurence still bad

Boarding was quick

Intercom anouncements on late night flight. Way too many about the ball game

Courteous staff

Incremental delays for mechanical problems. But it was the earliest I have ever been late

Long delay at departing airport due to no flight crew

Airline never assigned me a seat. They just told me what sea to sit in when I was boarding. I was concerned I would be bumped since when checking the airline said it could not assign a seat.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

It was quiet and on time.

Suitcase did not arrive on the same plane and I did not see it until the next day.

Legroom and entertainment variety

No decade coffee

The flight was smooth

Flight delayed for 1 and 30 minutes,rookie tow truck driver took him 20 min to dispatch aircraft,Pilots started the engines at the gate to make sure they start making money do to flight plan delayed and mechanical trouble shooting

Roomy seats and satellite TV

Flight was delayed, no explanation, moved the gate without PA announcement

Service, organization, care for passengers, even the flight attendants were funny and cracking jokes over the mic. Impeccable

The flight itself was great and loved the inflight entertainment via the app.

2 screaming and kicking little kids behind me the entire flight. Would be nice if the flight had something for kids to stay busy or protect their ears from the change in pressure that tends to make them cry and scream non stop.

Never got on

Never had a chance to find out if I would like it or not.

It was a narrow, regional aircraft, so I was squeezed into my row next to a large man. My seat was the first in economy, so I was bumped everytime the beverage cart made the jog in the path from First Class. The flight attendant never apologized.

The Jacksonville airport

The whole Reagan expierence from check in thru boarding the staff was rude and inefficient

Everything

NA

A little late leaving the airport but it made us feel like they checked the plane well

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

Liked choice of Biscuit, almonds or pretzel

I used mobile checking and did not get seat assignment till Boarding started

Nothing

Flight UA 6270 was initially delayed due to incoming plane delayed for weather. After boarding 2 planes at IAD, we were told after 5 + hrs that the flight to JAX was cancelled. UA Customer Service Agent was slow and not well trained. Other passengers were easily and promptly placed on other flights (UA & other airlines)...we were told that the next available UA flight from IAD to JAX was more than 24 hrs wait. Eventually placed on a UA Flt to CLT at 11 PM. Upon arrival in CLT, we asked the gate Agent for assistance on a Voucher because we had to stay overnight in CLT...we were told that the IAD Agent did not designate us as eligible for a voucher and yet, people next to us flying coach were given a voucher. The Gentleman Agent at our arrival gate was trying to help us but his Madam Supervisor was arrogant and unwilling to help. In an exasperated tone, I asked both individuals if flying First Class would help us get a voucher and her arrogant answer was "do you want me to call the police?" Obviously we left for our Marriott Hotel which was a wonderful customer service experience. Plus our UA Flt from IAD to CLT placed us in Coach (is a refund coming???) We paid for 1st Class for our 12/22 flight and our 12/26 flight. After 3 hrs in a Marriott in CLT we took an AA Flt from CLT to JAX. Also, the UA communication on the status of our baggage was unclear and misleading. Plan to fly American or Delta for future travel.

Small seats flight did not depart in time due to ground crew check in counter wanted to give a wheel chair after I asked for assistance locating my terminal because I am legally blind

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase