Pros: "The crew was very nice and great, especially since turbulence made their jobs stressful as well."
Cons: "Nothing. Smooth flight, friendly crew, and early arrival. Can’t be beat!"
Pros: "The seating was a lot more spacious than on the Delta flight we took to Portugal three weeks ago."
Cons: "The gate agent got the boarding group messages mixed up on the display screens, which allowed some people with C boarding numbers to board with the first group of As, but aside from that minor issue everything went fine (it was a full flight, and too many people carried on luggage, as usual)."
Cons: "The seats are small but I'm also a big dude so that might be a factor"
Pros: "We are novice flyers. The entire process from purchasing tickets to getting luggage was new to us. WE DID IT! There was always a friendly person to help us, even if we didn't need it :) Our flight was late leaving "waiting on a young passenger" but we landed on time :)"
Cons: "Even though ALMOST everyone was pleasant, helpful, and personable, our stewardess acted like she could use a good night's sleep. She seemed disgusted that we wanted a soda AND a glass of water and made sure we waited a good long time for "your second beverage". It was a 4 hour flight and I am sure with 3 attending the cabin she had plenty of time to get everyone served. Her whole demeanor was just plain grumpy :( She also scolded another couple for taking a bag of cookies and chips--even tho she had plenty for her area of seats. There were no rowdy or impolite passengers that we could tell, but she must have had a very bad day."
Pros: "The flight attendant was funny and on point thru the safety announcement! Wonderful crew !"
Pros: "The crew did a good job trying to serve snacks & drinks during the short time they weren't restricted to their seats by all the turbulence we encountered."
Cons: "Lots of turbulence; obviously not the airlines fault, but we didn't like it! Very much not fans of boarding scheme resulting in people traveling together that can't find seats together. Why don't they actually stop people from bringing larger than allowed baggage on board? One person had 3 large items, and others also items obviously bigger than allowed."
Pros: "We arrived over a half an hour before our projected arrival time. Awesome flight, smooth in the skies and very nice attendants!"
Cons: "Southwest Air is too far from airport exits and entrances. I will not take this airline again."
Pros: "Flight was Good. Pilot was informative. Everything was fine it just would have been nice to have a screen on the back of the seat to watch TV or the news."
Cons: "Again I would have liked in-flight entertainment."
2 hour flight delay on takeoff. 40 min baggage delivery delay at carousel. Terrible
Cons: "Nothing... great flight, uncrowded flight, plenty of extra seats to stretch out. Seat were very comfy and spacious which I loved even got a full can of soda unlike the usual half a cup and done lol. Would definitely fly Jet Blue again and prefer also. Way better than the other carriers."
Pros: "The crew was very sweet and accommodating. The snacks were plentiful and good. Seats comfortable and a decent amount of space."
Cons: "The wifi was out so had limited entertainment"
Cons: "This is more of a complaint about another customer. Allowing travelers to take three bags of chips while the rest of the plane is waiting. It was rude and inconsiderate of that customer. They run out of certain flavors. I just need some plain pretzels. She then took 2 more later. The attendant did grab another bag of pretzels and returned Ed later. I’ve been on other flights (other airlines) in which the attendant has said no to seconds unless some remaining at the end."
Cons: "JetBlue is awful. TVs don’t work. Staff isn’t friendly"
Cons: "Very expensive ticket for a flight that was delayed and then sat on the runway for 30 minutes without any updates from the crew. They turned on direct tv 60 minutes into the flight and the volume didn’t work. Prior to that, flight attendant suggested I use the “power button” when I told her no one’s TVs worked."
Cons: "When the airline knew the flight would be delayed for 5 hours org would have been good to know earlier than when we were in the way to the airport. It was a very long day at the airport."
Pros: "Crew was courteous and gave constant updates in regards to any delays."
Cons: "Flight was delayed and there was congestion prior to take off. Not sure there was anything that could’ve been done."
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Pros: "Crew was nice and accommodating. Plenty of leg room in regular cabin. Good entertainment options.?"
No Wi-Fi the entire trip Despite booking a flight that said it had Wi-Fi
Pros: "Wouldn’t know about the crew. Short flight and didn’t see them enough to comment"
Pros: "The crew had an amazing personality. They definitely enhanced my experience"
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Pros: "The flight crew could have been more attentive. Jackets and coats were not collected during preboarding until last minute, by then I had already put mine away."
Cons: "No food was offered, short flight though, that’s okay, but the crew definitely could have been more attentive to the first class passengers."
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "Delayed boarding but made up for lost time in the air"
Cons: "Delayed boarding"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Cons: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Pros: "The flight got me to MCO on time and was very inexpensive."
Cons: "Flight was overcrowded with very poor Covid safety procedures. I recently flew, the same route on Delta and felt much better about cleanliness, empty middle seats, masks, etc."
Pros: "Well we made it to our destination and it was on time."
Cons: "There was no kiosk, no one working until 6:30 pm, the employees were rude, tossed our bags carelessly, condescending, nonexistent email communication when trying to precheck and make sure we were set up, the girl making announcements kept messing up and getting mad at herself and stopping her announcement so it was hard to keep track of who was boarding. The seats were incredibly tight - OH and it was ridiculous that after purchasing tickets they then hit you with additional fees - like you have to PAY to pick a seat?! And then if you want to bring a carry on it costs the same as a checked bag?! Nickle and diming at its finest. All of the passengers we talked to from our flight all said the same thing. We will never fly Sun Country again."
Cons: "Delays could have been communicated better. My overhead light wasn’t functional."
Pros: "Crew was fine. Seat was mediocre. I was in the last row and the seat didn’t recline. Was bumped by crew and passengers for the duration of the flight."
Pros: "Onboarding was easy and smooth. The plane was clean and the seats were comfortable. WiFi easily connected, too. Much better than expected for a budget airline."
Pros: "Nothing. Delayed for 4 hours. No time change updates were ever provided at the airport. No communications provided as to why our flight was delayed. No other options given. No food or drink vouchers given & of course, no discounts provided for future travel. Not that would EVER fly Sun Country again"
Cons: "Communication and updates. At the very least, food and drink vouchers. 4 hours is a LONG time to be delayed. Extra points had the airline reimbursed their $40 ONE WAY bag fee regardless whether it’s a carry on or checked luggage."
Cons: "It was delayed 3 hours due to rain that lasted about 30 minutes"
Pros: "Flight attendant Susan was wonderful. Very friendly, professional, and helpful."
Pros: "It was a very good flight with very nice Attendants"
Cons: "Nothing this time. Thanks"
Pros: "I got to change my seat"
Cons: "The flight attendants were rude. Our flight was delayed and we were not updated nor given a reason as to why."
Pros: "The crew was really good. The flight had no issues. I was pleased."
Pros: "First class, good food, quiet and comfortable"
Cons: "People traveling with "emotional support animals" should board LAST, not first"
Pros: "My legs were sandwiched behind the seat in front of me. I hate that kind of seat spacing."
Cons: "Nice crew. Nice flight. Wish there was a bit more legroom"
Pros: "Customer service was acceptable"
Cons: "Flights were cancelled and had to take another airline. Bags were also lost for 5 days!"
Pros: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Pros: "Crew was nice. Boarding and deplaning was quick. Flight was on time"
Cons: "WiFi was super slow"
Cons: "I would blame this on myself but had a second incident with CheapoAir. The date was wrong and neither cheapoAir NOR AA would help me to fix it without extravagant fees. Ended up eating the ticket."
Pros: "Flights were on schedule and my daughter got to her final destination early!"
Cons: "Everything was great!"
Pros: "The leg room"
Cons: "No toilet paper or Kleenex on the 2nd flight with American"