Jacksonville Car Rentals

Cons: The car had scratches abd dents all over it already. I took anvideo before we left incase they try to blame me for then exsiting dmg

Cons: Cannot use company card to pay for rental and no information was given as to how big of a deposit they needed up front. Created a huge hassle at time of pick-up and ended up not even using the rental car due to difficulties in working out a payment solution.

Cons: There was no one at the rental counter when we arrived. This was at 1pm, during business hours. No sign on the desk saying "out to lunch" or "be right back"

Cons: Jacksonville airport locatin,slow service,car was not there after 2 hr waiting in line for never use this car rental company

Cons: The poor woman behind the counter was alone and trying to help 15 groups get their cars for a very busy weekend in Jacksonville. After waiting an hour and only 3 customers getting through the long line ahead of us we went with a different rental company

Cons: They did not have the vehicle I requested nor did they have anything similar and when I asked about it this was the reply "why do you think we are called Payless". They vehicle we did get was dirty and had stains all over the seats and when I tried to have the vehicle replaced they told me that was the only car they had available but still charged me the same rate. I will never use them again.

Cons: Pick up was a little slow. Drop off had an extra step having to take ticket to the counter inside.

Cons: Was not mentioned anywhere that I need a utility bill or bank statement to rent a car until the representative told me at the counter. Who keeps a paper statement in this modern age, when everything is online. That's s loss of my business.

Cons: I arrived at the Jacksonville airport after a long day of travelling to find that Payless had given away all the cars. They said that I was supposed to pick up the car by noon, however, I understood that it had to be after noon, thus when my flight arrived in at 4pm, my car was gone and the only thing they could offer was a truck and having recently had a hip replacement, I knew I couldn't climb in and out of a truck, I was forced to go down the line of car rental agencies until I found another to whom I will be loyal for life because of their great customer service. I think I would have been less offended at Payless had the service attitude been even slightly better, however the attitude was "tough luck, you're on your own".

Cons: Given car with low tire pressure light on and obvious transmission issues, car would stutter everytime when accelerating from a stopped position. Pick up was a hassle with constant up selling and having to do and answer items that I had already answered while making my online reservation.

Cons: Radio and blue tooth did not work.

Cons: It was mid-evening, probably around 8:00 pm or so when I returned my car. There was no employees in the return area to scan my paperwork & check me in. I thought this was odd. If Josh had not been there working, I don't know what I would have done. He wrote down the mileage & verified the fuel tank was full & wrote this down on a sheet of paper & instructed me to take it inside to the rental counter & tell them Josh helped verify everything. Why weren't any return staff on duty at 8:00 pm?

Cons: my friend got a mustang on the same dates for half the price I paid

Cons: I didn't like that I could not actually know the selection of cars before hand. For business I don't mind a random car, for fun, I want something specific.

Cons: Found 2 empty water bottles from previous rental. Even tho there were "no smoking" stickers there was a faint smell of smoke from some bimbo who broke the rules.

Cons: Long wait to pick up car. The car reeked of cigarette smoke.

Cons: Nothing

Cons: Jacksonville upped the rental amount by another $10 over what the rental agreement made through Kayak. In all, I ended up paying more than I had agreed to. Won't be using Dollar or Kayak, again.

Cons: The vehicle smelled very very strong smoke smell that didn't diminish at all! There was a large scratch on the vehicle we weren't made aware of that we noticed right away and took pictures of so we weren't charged for the damage.

Cons: Long check in process, more expensive than Zipcar, outdated GPS

Cons: I don't smoke and the car smelled like smoke. The roof was filthy and the car overall wasn't clean.

Cons: renting staff seemed kinda lazy. i was also charged for insurance and gas after making it very clear that i did not want any of those or any other added charges aside for renting the car it self. i ended up having my card charged over double than it should have been

Cons: Smelled like xcig smoke.

Cons: Service was sub par, the car received was dirty with mechanical problems. This will be the last time I rent a car from Advantage.

Cons: We arrive at airport car rental not on site. Called the number on hold for 25 minutes which was about 6:20 when answered phone and said they closed at 6. Therefore we didn't get the car. When making the reversation they should let you know what time they close. Poor communication.

Cons: Originally supplied a car with cigarette smoke in it. Then supplied another that was better. Upon online purchase of the rental, was not billed the additional $75 for two-city rental - would have preferred this up-front billing rather than the surprise at pickup.

Cons: The whole service was terrible, car was not serviced or cleaned before dispatching. If I could give an 0 rating I would.

Cons: No place to park. Car was not clean. No sign out front. Tank not full but was when I returned it.

Cons: Needed a minivan for our family of 6. I reserved well in advance. They simply said "sorry...we have no minivans". When I ask how and why...I was told, "we oversold...and have none available." When I asked how could they rectify this situation...there was no response other then they could put me in a different vehicle...smaller and barely accomodating our kids and bags. We drove in a cramped SUV with a child virtually drowning in luggage in the back seat. Never again will I use this company. Simply mediocre.

Cons: I'm not sure why I was shown a $237 price at first, then surprised when it was over $281 at check out. The only place I can see for the overage is in the offer to "fill the tank by the company". Their representative said, "We're a lot less than at the pump." That should have warned me. I last filled my Taurus in Oregon (a high gas price state), for $26.60. The added surprise cost from Advantage? - over $44. Last time I rented from Enterprise, their final price was understandable, reasonable, and I topped off the tank before returning the car for a LOT less than $44. I'll go back to them next time, and avoid Advantage. Also, the car had a huge scuff on the front left bumper and quarter panel. The rep acted surprised to see it, but I was in a hurry to get my elderly Mom at the airport, so I accepted it. Otherwise, the car was fine. The rental place was understaffed and folks waiting with me had complaints about their waits. A fellow waiting with me told me his first rental set off a tire warning light as he left to start his trip. He took it back, finding a nail it, and he told me the attendant said; "It'll be OK." After insisting, he was given a repaired tire. Sure, these are hear-say, but all in my one visit to Advantage? C'mon.

Cons: The car was not in the spot where the rep told me it was. I had to walk back into the airport in order to get another car which made me late for my appointment. I was also overcharged!!!! They also did not inform you that they put a hold on your card prior to you renting.

Cons: lines were long, the manager was rude and spiteful and would do everything in her power not to rent the car by not accepting my debit card, or the credit card of a friend that was to rent the car with me.

Cons: Trying to extend the rental period using the call center was painful. The heavy foreign accent was difficult to understand in addition to the poor phone connection. I asked to receive an email to confirm the extension. Never got one. The price jumped from $267 to over $1000 when I dropped car off. I had to go to terminal counter to correct the error. Not difficult, but inconvenient.

Cons: The 2 ladies behind the counter were absolutely useless. In addition to being charged too much, I was also told even though I had a reservation, they didn't have any cars at the time and didn't know when any would be ready. There was a wait list for cars like you would find at a restaurant. So I asked could she tell me how long it takes to turnaround( clean and get ready) a car once it came in, her reply was " that ain't in my job description, and proceeded to continue her conversation with the other worker behind the counter. I hope that these are 2 isolated poor employees and not the norm for Hertz.

Cons: The return guy did not care one thing about what I had to say. Charged me an extra day and I was on my way.

Cons: N/a

Cons: car was rented in Tampa

Cons: They had not taken care of tires. These were original and the vehicle had 47,000 miles on it. Tires should have been changed 10,000 miles ago. They were out of balance and out of round. The car thumped the entire trip.

Cons: Required to call for airport pick-up. Would have been nice information to have in advance.

Cons: Didn't like the overwhelming smell of Febreaze in the car and made me wonder what stink they were trying to overcome.

Cons: We should have been told to call for the shuttle upon arrival at the airport. Had to ask a friendly skycap.

Cons: make sure you have insurance for glass. They tired getting me for a chip

Cons: Was called by customer service 1 day before to see if I had any questions. I asked if the rental was on site, and if not how to get to the rental. Was told shuttle would be by the airport every 15 minutes or less, and just wait for it with the other shuttles. After 30 minutes called, was told they only do shuttles when requested. Shuttle showed up and 15 people tried to get into a van with room for 10 or so. Had I not called maybe none of these people ever would have gotten their rental. Got to the rental office, and there was 1 employee doing paperwork, bringing cars up, checking out...for all 15 people trying to rent. 90 minutes later, keys finally in hand I had a car.

Cons: No mention of toll device or a list of places I might run into them. It occurred to me during my drive I had no cash. No way to mount my phone for Google maps. Do people really rent GPS?

Cons: had to drive 26 mi. one-way to airport to pick up car when there is an enterprise location 1 mi. from my home.

Cons: Hard to find where they are. There was no sign as EZ car rental. That is Wally Park or something like that. My google map and tomtom navigation couldn't find the address what posted in Kayak.com. No greetings. No smile. Rude. When a agent and I inspect the car, she skip few thing I points abut dent chips crack. I had to make sure myself. Inside of car smells terrible. Car wasn't good condition also.

Cons: The time it took to deliver the car

Cons: I arrived at pick up location only to inspect vehicle and find that it smelled like vomit and the seats and carpet floors were stained...customer rep seemed disinterested and unapologetic...I canceled the reservation because they didn't have another comparable vehicle and they are still charging me $50 for canceling after I was inconvenienced and had to pay almost double at another location because of the short notice....will never use that company again

Cons: car was not completely full of gas,not very clean ( interior ), out of wiper fluid and was smaller than the one I reserved even though the agent said it was an "upgrade"---this has happened on my last two rentals with Alamo

Cons: The only issue with the rental was that it wasn't obvious that you had to go inside the airport to the rental counter to pickup the contract and keys there. Being a Hertz Gold user, I'm used to making business reservations online and just picking up the car and going. Not a big deal, but would have a saved a trip to the rental car garage.

Cons: On the Alamo pickup they say I had not an insurance for third patry liability, and that the insurance that I had buought with kayak only covered my own car, in summary I felt tricked having to pay 2 insurances that make the car rental higher than the one of the competition, if I had knew this previously would not have rented with kayac or with Alamo. Make things easier and clear for costumers please.

Cons: Rented for a trip to Miami, but we had a hurricane so I couldn't go. So I was up charged for not driving to Miami, and charged for another day for not returning the car during the hurricane. Not really the car rentals co.'s fault I suppose. I guess the insurance sales pitch is standard, and even though I explained my Travel credit card covered the difference in insurance, they insisted I buy more. Also, tried to upsell me to a more expensive ride, once again standard MO at this price point...

Cons: Car was down to 3/4 of a tank.

Cons: Confusion on fuel surcharge. Caused an issue when I returned the car in Tallahassee.

Cons: I had to wait in line for 45 minutes before I was able to see an attendant (even though I had a reservations). That's the last thing you feel like doing after a long flight. I reserved a full size SUV, I requested something luxury and the ONLY full sized vehicle they had was a Toyota Sequoia. Next time I'll be renting a car with a company with more options for my to choose from.

Cons: Just the insurance that wasn't associates. With the car rental

Cons: Somebody had smoked in this vehicle; didn't enjoy the after-smell for the 3 hour trip; wish the site had indicated it was not a non-smoking vehicle.

Cons: Car was smaller than booked; had only 4 seats and tiny trunk (I booked a car for 5 passengers and 3 bags)

Cons: There was NOTHING I disliked Best car renting experience I have ever had and I have rented a lot of car

Cons: Felt like I was being tricked into purchasing add-ons at pick up. Did not need to have SunPass activated for $20 when I could have paid $1 at the toll road. Was told that I "should really purchase more insurance" after I already purchased car rental insurance via Allianz through Kayak.

Cons: N/A