I did not receive the grade of vehicle that I paid for. The checkout counter took 1.5 hours to get through. There was a full line with a single person working when I arrived.
Car smelled like smoke and cleaner. Windshield wipers terrible. Car only had 6,000 miles. Waited over one hour for car. Budget did not recognize my FastBreak. Second time in 2 months that Budget was a nightmare.
Liked new clean car. Dislike, long wait, mis guided of pickup location in the garage, lack of care and attention by attendee in garage, car was not onsite dispite a reservation.
It took over an hour for Budget to bring my car. Apparently they assign you a rental car that another customer just dropped off, and then you wait until the car is cleaned up and gasoline added to it, and then they bring to you. There were already 20 people waiting in the garage for their cars. Took me 1 hr and 10 minutes to get mine. HERTZ or SIXT doesn’t have this issue. AVIS & BUDGET are the worst at JAX. Avoid at all cost, unless you have time to wait in the garage.
We had to wait nearly 45 minutes for them to deliver our car. Then they delivered us a bill at drop off that was $214 vs your estimate of $167 Why? We rejected insurance because it is covered under our credit card but they charged us anyway for $35. Brian Huber and Tania at drop off we’re like -hey too bad, we can’t do anything about it They charged us $8 for gas to allegedly fill the tank which we had done about 10 miles outside the airport. So they claim we got 12 miles a gallon after a trip where we averaged over 25mpg-yes I have the receipts to prove this all When we tried to resolve this with the ineptly named customer service it took 4 calls and lots of HOLD to get anywhere. And now resolution is under appeal One employee couldn’t even locate our rental after we gave her the name date and location, because we hadn’t memorized the 11 character reservation number which was packed away It was a good vehicle delivered late by an organization which so far has left us VERY angry And we are unlikely to ever rent from them again if this is how they treat their customers
Fast service and a one day rental car should be cheaper.
