Pros: It was easy to find and get to, fast to get the car, and easy to leave thr airport.
Cons: The car had scratches abd dents all over it already. I took anvideo before we left incase they try to blame me for then exsiting dmg
Oct 12 2015
Pros: Rate was low and booking was easily made. That was the only good part about the rental experience.
Cons: Cannot use company card to pay for rental and no information was given as to how big of a deposit they needed up front. Created a huge hassle at time of pick-up and ended up not even using the rental car due to difficulties in working out a payment solution.
Oct 12 2015
No one at the counter - never rented the car
Cons: There was no one at the rental counter when we arrived. This was at 1pm, during business hours. No sign on the desk saying "out to lunch" or "be right back"
Oct 29 2015
Cons: Jacksonville airport locatin,slow service,car was not there after 2 hr waiting in line for never use this car rental company
Nov 3 2015
Get get what you pay for at Payless
Cons: The poor woman behind the counter was alone and trying to help 15 groups get their cars for a very busy weekend in Jacksonville. After waiting an hour and only 3 customers getting through the long line ahead of us we went with a different rental company
Nov 3 2015
Cons: They did not have the vehicle I requested nor did they have anything similar and when I asked about it this was the reply "why do you think we are called Payless". They vehicle we did get was dirty and had stains all over the seats and when I tried to have the vehicle replaced they told me that was the only car they had available but still charged me the same rate. I will never use them again.
Nov 9 2015
Pros: Car was nice, clean. Price was great.
Cons: Pick up was a little slow.
Drop off had an extra step having to take ticket to the counter inside.
Nov 10 2015
Couldn't get the car
Cons: Was not mentioned anywhere that I need a utility bill or bank statement to rent a car until the representative told me at the counter. Who keeps a paper statement in this modern age, when everything is online.
That's s loss of my business.
Nov 11 2015
Pros: Very nice car, and good price considering that the dropoff was *not* at the same location as the pickup.
Nov 12 2015
Payless should be renamed "Careless"
Cons: I arrived at the Jacksonville airport after a long day of travelling to find that Payless had given away all the cars. They said that I was supposed to pick up the car by noon, however, I understood that it had to be after noon, thus when my flight arrived in at 4pm, my car was gone and the only thing they could offer was a truck and having recently had a hip replacement, I knew I couldn't climb in and out of a truck, I was forced to go down the line of car rental agencies until I found another to whom I will be loyal for life because of their great customer service. I think I would have been less offended at Payless had the service attitude been even slightly better, however the attitude was "tough luck, you're on your own".
Cons: Given car with low tire pressure light on and obvious transmission issues, car would stutter everytime when accelerating from a stopped position. Pick up was a hassle with constant up selling and having to do and answer items that I had already answered while making my online reservation.
Nov 21 2015
Great customer service
Pros: Staff went above expectations
Cons: Radio and blue tooth did not work.
Nov 23 2015
Pros: I received extremely friendly service from Erick. He treated me with great respect & helpfulness. Josh (a Budget employee who cleans & preps cars) was also very helpful in helping me when I returned my car.
Cons: It was mid-evening, probably around 8:00 pm or so when I returned my car. There was no employees in the return area to scan my paperwork & check me in. I thought this was odd. If Josh had not been there working, I don't know what I would have done. He wrote down the mileage & verified the fuel tank was full & wrote this down on a sheet of paper & instructed me to take it inside to the rental counter & tell them Josh helped verify everything. Why weren't any return staff on duty at 8:00 pm?
Nov 23 2015
Pros: i like to be able to pick up a car in the airport
Cons: my friend got a mustang on the same dates for half the price I paid
Dec 15 2015
Great car for unbeatable price
Pros: I rented a Lincoln MKX for 3 days for 206. Picked up Friday morning and dropped off late Sunday night. It was a fantastic car.
Cons: I didn't like that I could not actually know the selection of cars before hand. For business I don't mind a random car, for fun, I want something specific.
Dec 31 2015
Pros: Nothing. See previous comments for the entire story and my thoughts on this company and their vehicles.
Jan 14 2016
Budget and Avis very helpful
Pros: I like that Budget and Avis make an effort to help out if you have a situation. They do not just blow you off, they want a happy customer. They are my first choice if I can get a decent rate from one of the online car search apps.
Jan 19 2016
Pros: Pickup and dropoff were quick and easy. Mazda 3 was excellent. Picking up in JAX and dropping in FLL was without any issues. Friendly personnel. Cost was exactly what I expected.
Cons: Found 2 empty water bottles from previous rental. Even tho there were "no smoking" stickers there was a faint smell of smoke from some bimbo who broke the rules.
Jan 24 2016
Cons: Long wait to pick up car. The car reeked of cigarette smoke.
Pros: Organized efficient and nice folks. Paid less than price quoted on Kayak.
Jul 22 2016
Pros: Easy and efficient service
Sep 22 2016
Cons: Jacksonville upped the rental amount by another $10 over what the rental agreement made through Kayak. In all, I ended up paying more than I had agreed to. Won't be using Dollar or Kayak, again.
Apr 2 2016
Pros: Size was good. Pick up and drop off went well. Vehicle was clean. Receptionist at pick up was helpful.
Cons: The vehicle smelled very very strong smoke smell that didn't diminish at all! There was a large scratch on the vehicle we weren't made aware of that we noticed right away and took pictures of so we weren't charged for the damage.
Apr 11 2016
Pros: I liked the car model-decent size
Cons: Long check in process, more expensive than Zipcar, outdated GPS
Apr 15 2016
Pros: Jose at Jacksonville counter was efficent and quick!!
Apr 19 2016
Car was filthy
Cons: I don't smoke and the car smelled like smoke. The roof was filthy and the car overall wasn't clean.
May 1 2016
Pros: the car was nice. renting was quick and easy. car rental was easy to find in the airport.
Cons: renting staff seemed kinda lazy. i was also charged for insurance and gas after making it very clear that i did not want any of those or any other added charges aside for renting the car it self. i ended up having my card charged over double than it should have been
May 10 2016
Pros: Quick friendly customer service when returning the rental
Cons: Service was sub par, the car received was dirty with mechanical problems. This will be the last time I rent a car from Advantage.
Dec 1 2015
Pros: Gentleman working at Wally Park was outstanding!
Jan 1 2016
Cons: We arrive at airport car rental not on site. Called the number on hold for 25 minutes which was about 6:20 when answered phone and said they closed at 6. Therefore we didn't get the car. When making the reversation they should let you know what time they close. Poor communication.
Jan 17 2016
Pros: Ease of use.
Jan 18 2016
Pros: Friendly service. Reliable car. Good price.
Cons: Originally supplied a car with cigarette smoke in it. Then supplied another that was better. Upon online purchase of the rental, was not billed the additional $75 for two-city rental - would have preferred this up-front billing rather than the surprise at pickup.
Jan 26 2016
Beer cans in trunk
Pros: I picked up my car from advantage with no issues. That night me and my wife decided to go out to dinner and have a few drinks, when we got home and decided to load our suitcases into the trunk of the car, there were 5 OPEN beer cans in open view. That night I called advantage, only to speak to an answering service, no representatives past 5pm. Then that same day on the instrument panel the "Add air pressure" lights up, so I add air to the tire that it said "Right front". The very next day, "Add air pressure" lights up again, this time on the "Right rear", I add air again. The very next day after all that, the "Channel engine oil soon" lights up.in a nut shell, Advantage does not CLEAN OR SERVICE their vehicles at all. DO NOT RENT
Cons: The whole service was terrible, car was not serviced or cleaned before dispatching. If I could give an 0 rating I would.
Feb 9 2016
Good bang for the buck.
Pros: Nice car. Nice people. Good gas mileage Great value. Will rent from them again.
Cons: No place to park. Car was not clean. No sign out front. Tank not full but was when I returned it.
Apr 4 2016
Kia was very helpful
Pros: Car was very clean and new
Service was fast
Shuttle came quickly
Price was very reasonable
Great customer service
Apr 4 2016
You get what you pay for...which isn't much
Pros: The cost was considerably lower than other companies...but the hassle isn't worth it.
Cons: Needed a minivan for our family of 6. I reserved well in advance. They simply said "sorry...we have no minivans". When I ask how and why...I was told, "we oversold...and have none available." When I asked how could they rectify this situation...there was no response other then they could put me in a different vehicle...smaller and barely accomodating our kids and bags. We drove in a cramped SUV with a child virtually drowning in luggage in the back seat. Never again will I use this company. Simply mediocre.
Apr 17 2016
"Would you like a full tank for less"- SCAM in a b
Pros: The "come-on" price looked good. Real Price at check out? - not so much.
Cons: I'm not sure why I was shown a $237 price at first, then surprised when it was over $281 at check out. The only place I can see for the overage is in the offer to "fill the tank by the company". Their representative said, "We're a lot less than at the pump." That should have warned me. I last filled my Taurus in Oregon (a high gas price state), for $26.60. The added surprise cost from Advantage? - over $44. Last time I rented from Enterprise, their final price was understandable, reasonable, and I topped off the tank before returning the car for a LOT less than $44. I'll go back to them next time, and avoid Advantage. Also, the car had a huge scuff on the front left bumper and quarter panel. The rep acted surprised to see it, but I was in a hurry to get my elderly Mom at the airport, so I accepted it. Otherwise, the car was fine. The rental place was understaffed and folks waiting with me had complaints about their waits. A fellow waiting with me told me his first rental set off a tire warning light as he left to start his trip. He took it back, finding a nail it, and he told me the attendant said; "It'll be OK." After insisting, he was given a repaired tire. Sure, these are hear-say, but all in my one visit to Advantage? C'mon.
Cons: The car was not in the spot where the rep told me it was. I had to walk back into the airport in order to get another car which made me late for my appointment. I was also overcharged!!!! They also did not inform you that they put a hold on your card prior to you renting.
Dec 22 2015
Cons: lines were long, the manager was rude and spiteful and would do everything in her power not to rent the car by not accepting my debit card, or the credit card of a friend that was to rent the car with me.
Dec 2 2015
Pros: Quick and easy return.
Cons: Trying to extend the rental period using the call center was painful. The heavy foreign accent was difficult to understand in addition to the poor phone connection. I asked to receive an email to confirm the extension. Never got one.
The price jumped from $267 to over $1000 when I dropped car off. I had to go to terminal counter to correct the error. Not difficult, but inconvenient.
Dec 24 2015
Pros: Everything fine. Quick pick up and drop off
Jan 4 2016
Worst customer service ever
Cons: The 2 ladies behind the counter were absolutely useless. In addition to being charged too much, I was also told even though I had a reservation, they didn't have any cars at the time and didn't know when any would be ready. There was a wait list for cars like you would find at a restaurant. So I asked could she tell me how long it takes to turnaround( clean and get ready) a car once it came in, her reply was " that ain't in my job description, and proceeded to continue her conversation with the other worker behind the counter. I hope that these are 2 isolated poor employees and not the norm for Hertz.
Jan 9 2016
Returning was no better
Cons: The return guy did not care one thing about what I had to say. Charged me an extra day and I was on my way.
Feb 7 2016
Pros: Kayak gave me more choices in types of vehicles to rent and their prices per day. I've saved kayak to my favorites and will be using it in the future for my travel needs.
Apr 2 2016
Pros: car was rented in Tampa.
Cons: car was rented in Tampa
Apr 8 2016
Pros: The car was fine and clean.
Cons: They had not taken care of tires. These were original and the vehicle had 47,000 miles on it. Tires should have been changed 10,000 miles ago. They were out of balance and out of round. The car thumped the entire trip.
Apr 14 2016
Fast and Easy
Pros: Dropped the keys and contract off at the kiosk and walked 5 minutes to our flight. Dropped car off one day early and they actually discounted our charges for the full day. Very Happy!
Pros: Staff was very accommodating. When I arrived I realized that Ace was not actually located at the airport. I called and a shuttle was there in less than 10 minutes. Friendly, easy to work with, reasonable rates, nice car.
Nov 16 2015
Cons: Required to call for airport pick-up. Would have been nice information to have in advance.
Dec 21 2015
Cons: Didn't like the overwhelming smell of Febreaze in the car and made me wonder what stink they were trying to overcome.
Jan 5 2016
Pros: This was my absolute best rental car experience, ever! Easy pickup and drop off and an outstanding value.
Cons: We should have been told to call for the shuttle upon arrival at the airport. Had to ask a friendly skycap.
Jan 28 2016
Pros: Very friendly and helpful
Feb 20 2016
Pros: Great service, helpful. Great shuttle response time. Price beat even my enterprise plus membership deal.
Mar 26 2016
Pros: only car rental place to have a 12 pass van
Cons: make sure you have insurance for glass.
They tired getting me for a chip
Mar 31 2016
Pros: Convenient, clean and priced right. Free shuttle to and from airport.
Apr 19 2016
Too few employees
Pros: Car itself was nice. Drop off was smooth and quick.
Cons: Was called by customer service 1 day before to see if I had any questions. I asked if the rental was on site, and if not how to get to the rental. Was told shuttle would be by the airport every 15 minutes or less, and just wait for it with the other shuttles. After 30 minutes called, was told they only do shuttles when requested. Shuttle showed up and 15 people tried to get into a van with room for 10 or so. Had I not called maybe none of these people ever would have gotten their rental. Got to the rental office, and there was 1 employee doing paperwork, bringing cars up, checking out...for all 15 people trying to rent. 90 minutes later, keys finally in hand I had a car.
May 2 2016
Top notch service.
Pros: Owner did not hesitate to volunteer without asking driving us to the airport since the shuttle just left.
Pros: The whole process was easy from start to finish
Aug 29 2016
Pros: Quick pick and drop off. I as in and out in less than five minutes. Free upgrade because a car was available.
Cons: No mention of toll device or a list of places I might run into them. It occurred to me during my drive I had no cash. No way to mount my phone for Google maps. Do people really rent GPS?
Aug 30 2016
Pros: rate beat all the others - ONLY if I were willing to drive to airport to pick up car.
Cons: had to drive 26 mi. one-way to airport to pick up car when there is an enterprise location 1 mi. from my home.
Aug 31 2016
Enterprise the best
Pros: What a difference - Enterprise is now my 1st choice
Courtesy - Professional - Value
Love the treatment
You actually feel like an appreciated customer
Will use Enterprise again.
Apr 27 2016
Pros: Because this location is not at the airport the taxes for the car were way lower. They can't transport to the airport (due to contracts) but can pick you up and deliver you to areas closeby where you can pick up a taxi or bus to get you to the airport. Staff was very friendly, helpful, and knowledgeable. They had what we needed, when we needed it, for a reasonable cost.
Pros: CUstomer Service was great
Thank you with e z 'nn
May 11 2016
I won't go back
Pros: They have the rental cars.
Cons: Hard to find where they are. There was no sign as EZ car rental. That is Wally Park or something like that. My google map and tomtom navigation couldn't find the address what posted in Kayak.com.
No greetings. No smile. Rude. When a agent and I inspect the car, she skip few thing I points abut dent chips crack. I had to make sure myself. Inside of car smells terrible. Car wasn't good condition also.
Jun 28 2016
Pros: Very affordable rental, no hassles regarding supplemental insurance, etc (booked with credit card), very straightforward and easy, good shuttle service to airport
Jul 7 2016
Pros: The car was clean and comfortable.
Cons: The time it took to deliver the car
Jul 22 2016
Pros: Pickup was great and the car was clean. When I went to return the car there was no where to park and only one person operating the front desk. The agent was tied up trying to resolve a pricing issue with another customer. Even though he was very busy, he was courteous to everyone in the office waiting to rent and return cars.
Sep 20 2016
Vehicle smelled like Vomit
Cons: I arrived at pick up location only to inspect vehicle and find that it smelled like vomit and the seats and carpet floors were stained...customer rep seemed disinterested and unapologetic...I canceled the reservation because they didn't have another comparable vehicle and they are still charging me $50 for canceling after I was inconvenienced and had to pay almost double at another location because of the short notice....will never use that company again
Cons: car was not completely full of gas,not very clean ( interior ), out of wiper fluid and was smaller than the one I reserved even though the agent said it was an "upgrade"---this has happened on my last two rentals with Alamo
Jul 18 2016
Pros: Clean, reliable and easy check in/out
Aug 29 2016
Cons: The only issue with the rental was that it wasn't obvious that you had to go inside the airport to the rental counter to pickup the contract and keys there. Being a Hertz Gold user, I'm used to making business reservations online and just picking up the car and going. Not a big deal, but would have a saved a trip to the rental car garage.
Sep 5 2016
Pros: Fast, clean, good car
Cons: On the Alamo pickup they say I had not an insurance for third patry liability, and that the insurance that I had buought with kayak only covered my own car, in summary I felt tricked having to pay 2 insurances that make the car rental higher than the one of the competition, if I had knew this previously would not have rented with kayac or with Alamo. Make things easier and clear for costumers please.
Sep 8 2016
Great value, nice vehicles, standard push to upsel
Pros: Believe it or not, I'm over 40, and I still give in to my mom on trips and rent SUV's. She's a big saftey nut after a semi couldn't stop and nailed the back of her Tahoe. Anyway, I managed to get a large, moderately appointed Ford, for about the price of an economy car.
Cons: Rented for a trip to Miami, but we had a hurricane so I couldn't go. So I was up charged for not driving to Miami, and charged for another day for not returning the car during the hurricane. Not really the car rentals co.'s fault I suppose. I guess the insurance sales pitch is standard, and even though I explained my Travel credit card covered the difference in insurance, they insisted I buy more. Also, tried to upsell me to a more expensive ride, once again standard MO at this price point...
Pros: Upgraded to a minivan at no charge. Very friendly and helpful staff at the desk (David Fox).
Cons: Car was down to 3/4 of a tank.
Feb 8 2016
Pros: Friendly staff. Location of car and ease of exiting property.
Cons: Confusion on fuel surcharge. Caused an issue when I returned the car in Tallahassee.
Jun 7 2016
Not enough options
Pros: The price was fair. The staff was fine. The car was clean.
Cons: I had to wait in line for 45 minutes before I was able to see an attendant (even though I had a reservations).
That's the last thing you feel like doing after a long flight.
I reserved a full size SUV, I requested something luxury and the ONLY full sized vehicle they had was a Toyota Sequoia. Next time I'll be renting a car with a company with more options for my to choose from.
Apr 5 2016
Pretty good thx
Pros: Everything was on time, no problem at all, good customer service
Cons: Just the insurance that wasn't associates. With the car rental
Apr 28 2016
Pros: Quick and efficient service at pickup and drop-off.
Cons: Somebody had smoked in this vehicle; didn't enjoy the after-smell for the 3 hour trip; wish the site had indicated it was not a non-smoking vehicle.
Cons: Car was smaller than booked; had only 4 seats and tiny trunk (I booked a car for 5 passengers and 3 bags)
Oct 14 2015
Best deal anyone could get on a very comfortable N
Pros: Price was outstanding
Car was clean and comfortable for 5 people
Easy pick up in Charleston and drop off in
No hard sell on getting extras at pick up total surprise since they often pressure you to get insurance , erc
Cons: There was NOTHING I disliked
Best car renting experience I have ever had and I have rented a lot of car
Nov 4 2015
Pros: Quick and easy drop off.
Cons: Felt like I was being tricked into purchasing add-ons at pick up. Did not need to have SunPass activated for $20 when I could have paid $1 at the toll road. Was told that I "should really purchase more insurance" after I already purchased car rental insurance via Allianz through Kayak.
Nov 16 2015
Pros: Did not honor reservation - 1.5 to 2 hour wait for a car. We went to Hertz instead.
Nov 20 2015
Pros: Every aspect of my experience was as advertised, contracted and expected.