Recent reviews
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- Negative
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10.0
Pros: Friendly staff. Easy pick up and drop off.
Cons: Everything was very efficient.
review from
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4.8
Cons: It should be noted at booking that miles are not unlimited. There’s a limit of 200/day and then you are charged $.25 a mile over. You can’t extend your reservation unless you pay double the rate for the extra day(s). I felt cheated out of more money and the deal wasn’t even worth it.
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10.0
Pros: Great value for a great car
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2.0
Pros: Upon arrival at the airport, I called ACE for the shuttle service. When the employee, Mike, picked up the phone he informed me that although I had a reservation, he had no cars available to me. He was not helpful for empathetic to my situation. I am requesting a refund of $100 for the difference.
Cons: Better customer service all around
review from
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5.2
First car didn't last long and was dirty
Pros: Price and hours were good. I had a flight that arrived at 1:50 AM, they stayed open till I got my car. After switching to different car after first had leaky tire, second car was very nice.
Cons: Car was full of what appeared to be cat hair. Luggage literally still covered in fine white hair. Car also had leaking tire. I had to return to rental location to switch cars. Second car was very nice.
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8.0
Trip To Jacksonville
Pros: I rented from Ace Car Rentals during my last trip to Jacksonville so I was familiar with the procedure. Everything went as expected with this rental. I rented a Toyota compact car and it was quite nice.
Cons: The car that I rented had a half tank of gas and I was notified to bring it back with half a tank of gas. It would be more convenient to have a full tank of gas when the vehicle is picked up at the rental office.
review from
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2.8
Jacksonville FL- Never Again- Use an on airport car rental place!
Pros: Not much
Cons: I thought renting off airport might be cheaper. It was by maybe $5 total! You still get stuck with all the airport taxes in JAX. I went through 4 cars to find one that didn’t stick inside. Each car needed vacuuming too. Tread on front tires was poor and the wipers didn’t work well which I found out later. The cars are still a yearnir two old but higher mileage. All seats had stains on them. Never again.
review from
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2.0
Cons: Ace wouldn’t rent me the car because of the location I was going was out of Florida. The only selections I made were where wanted to pick up and drop off the car so I never considered it an issue. Granted this is on me, but there won’t be a second time.
review from
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10.0
Best car rental in Jax!
Pros: Ace is a hidden gem! I got an amazing deal on Kayak and was a little optimistic at first. But they had a shuttle that picked me up from the airport and took me to their lot. Even gave me a free upgrade! Don't even bother with the big name guys and the over-pricing at the airport car rental area. You won't be disappointed.
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10.0
Cons: Through Kayak, I chose a Chevrolet Traverse or equal due to the great price that was offered. When I arrived for my vehicle, I learned that Ace doesn't have an SUV in that class and I was given Toyota Rav 4. With that, I chose to go down to a sedan. They were helpful with the switch and the car was in great shape.
review from
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2.0
Never got to experience it.
Cons: We were delayed by slightly over 2 hours and they gave away our car. So very disappointed.
review from
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8.4
Pros: I liked that they were open 24 hrs per day with a shuttle that was quick and efficient in getting me to and from the airport.
Cons: The company makes you check the rental car for dents or scratches before taking the car. When it is dark or raining, you can't really see very well, and I felt that I would be penalized if there were dents and scratches that I couldn't see. I think the company should take responsibility for evaluating the cars before they are rented and making note of dents and scratches.
review from
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10.0
Pros: Friendly staff. Easy pick up and drop off.
Cons: Everything was very efficient.
review from
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10.0
Pros: Great value for a great car
review from
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10.0
Best car rental in Jax!
Pros: Ace is a hidden gem! I got an amazing deal on Kayak and was a little optimistic at first. But they had a shuttle that picked me up from the airport and took me to their lot. Even gave me a free upgrade! Don't even bother with the big name guys and the over-pricing at the airport car rental area. You won't be disappointed.
review from
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10.0
Cons: Through Kayak, I chose a Chevrolet Traverse or equal due to the great price that was offered. When I arrived for my vehicle, I learned that Ace doesn't have an SUV in that class and I was given Toyota Rav 4. With that, I chose to go down to a sedan. They were helpful with the switch and the car was in great shape.
review from
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8.0
Trip To Jacksonville
Pros: I rented from Ace Car Rentals during my last trip to Jacksonville so I was familiar with the procedure. Everything went as expected with this rental. I rented a Toyota compact car and it was quite nice.
Cons: The car that I rented had a half tank of gas and I was notified to bring it back with half a tank of gas. It would be more convenient to have a full tank of gas when the vehicle is picked up at the rental office.
review from
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8.4
Pros: I liked that they were open 24 hrs per day with a shuttle that was quick and efficient in getting me to and from the airport.
Cons: The company makes you check the rental car for dents or scratches before taking the car. When it is dark or raining, you can't really see very well, and I felt that I would be penalized if there were dents and scratches that I couldn't see. I think the company should take responsibility for evaluating the cars before they are rented and making note of dents and scratches.
review from
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4.8
Cons: It should be noted at booking that miles are not unlimited. There’s a limit of 200/day and then you are charged $.25 a mile over. You can’t extend your reservation unless you pay double the rate for the extra day(s). I felt cheated out of more money and the deal wasn’t even worth it.
review from
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2.0
Pros: Upon arrival at the airport, I called ACE for the shuttle service. When the employee, Mike, picked up the phone he informed me that although I had a reservation, he had no cars available to me. He was not helpful for empathetic to my situation. I am requesting a refund of $100 for the difference.
Cons: Better customer service all around
review from
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5.2
First car didn't last long and was dirty
Pros: Price and hours were good. I had a flight that arrived at 1:50 AM, they stayed open till I got my car. After switching to different car after first had leaky tire, second car was very nice.
Cons: Car was full of what appeared to be cat hair. Luggage literally still covered in fine white hair. Car also had leaking tire. I had to return to rental location to switch cars. Second car was very nice.
review from
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2.8
Jacksonville FL- Never Again- Use an on airport car rental place!
Pros: Not much
Cons: I thought renting off airport might be cheaper. It was by maybe $5 total! You still get stuck with all the airport taxes in JAX. I went through 4 cars to find one that didn’t stick inside. Each car needed vacuuming too. Tread on front tires was poor and the wipers didn’t work well which I found out later. The cars are still a yearnir two old but higher mileage. All seats had stains on them. Never again.
review from
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2.0
Cons: Ace wouldn’t rent me the car because of the location I was going was out of Florida. The only selections I made were where wanted to pick up and drop off the car so I never considered it an issue. Granted this is on me, but there won’t be a second time.
review from
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2.0
Never got to experience it.
Cons: We were delayed by slightly over 2 hours and they gave away our car. So very disappointed.
review from
