Recent Reviews
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8.0
Trip To Jacksonville
Pros: I rented from Ace Car Rentals during my last trip to Jacksonville so I was familiar with the procedure. Everything went as expected with this rental. I rented a Toyota compact car and it was quite nice.
Cons: The car that I rented had a half tank of gas and I was notified to bring it back with half a tank of gas. It would be more convenient to have a full tank of gas when the vehicle is picked up at the rental office.
review from
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2.8
Jacksonville FL- Never Again- Use an on airport car rental place!
Pros: Not much
Cons: I thought renting off airport might be cheaper. It was by maybe $5 total! You still get stuck with all the airport taxes in JAX. I went through 4 cars to find one that didn’t stick inside. Each car needed vacuuming too. Tread on front tires was poor and the wipers didn’t work well which I found out later. The cars are still a yearnir two old but higher mileage. All seats had stains on them. Never again.
review from
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2.0
Cons: Ace wouldn’t rent me the car because of the location I was going was out of Florida. The only selections I made were where wanted to pick up and drop off the car so I never considered it an issue. Granted this is on me, but there won’t be a second time.
review from
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10.0
Best car rental in Jax!
Pros: Ace is a hidden gem! I got an amazing deal on Kayak and was a little optimistic at first. But they had a shuttle that picked me up from the airport and took me to their lot. Even gave me a free upgrade! Don't even bother with the big name guys and the over-pricing at the airport car rental area. You won't be disappointed.
review from
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10.0
Cons: Through Kayak, I chose a Chevrolet Traverse or equal due to the great price that was offered. When I arrived for my vehicle, I learned that Ace doesn't have an SUV in that class and I was given Toyota Rav 4. With that, I chose to go down to a sedan. They were helpful with the switch and the car was in great shape.
review from
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2.0
Never got to experience it.
Cons: We were delayed by slightly over 2 hours and they gave away our car. So very disappointed.
review from
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8.4
Pros: I liked that they were open 24 hrs per day with a shuttle that was quick and efficient in getting me to and from the airport.
Cons: The company makes you check the rental car for dents or scratches before taking the car. When it is dark or raining, you can't really see very well, and I felt that I would be penalized if there were dents and scratches that I couldn't see. I think the company should take responsibility for evaluating the cars before they are rented and making note of dents and scratches.
review from
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10.0
Pros: Easy airport pickup- 2 minute shuttle ride
Cons: No complaints
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10.0
Helpful staff
Pros: There was only guy working and it was busy when I went to pick up my car. He handled the crowd well and was quick. I was given a complimentary upgrade since my rental was for a short period. The car was nice and clean. Overall good experience.
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2.0
Horrible
Cons: I dropped off at the location I requested at the time I reserved the car and they charged me an extra $500 after I was already home.
review from
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2.0
Terrible experience
Pros: Nothing.
Cons: I did not even end up getting the car I paid for up front. A very rude man at the front desk seemed unphased after nickel and diming me with fine print rules that were not obvious up front when booking thru kayak. The car was going to end up costing way more than I was originally quoted (and paid!) so I left without one and had to figure it out elsewhere (I used EZ rent-a-car on airport road.) was told this happens with this company and location OFTEN. Avoid them!
review from
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10.0
Great service
Pros: This was the second time I have used these folks in Jacksonville. They are a small operation that is very customer service focused. While not as quick as a major rental car company, they make up for it in value a friendly service.
review from
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10.0
Best car rental in Jax!
Pros: Ace is a hidden gem! I got an amazing deal on Kayak and was a little optimistic at first. But they had a shuttle that picked me up from the airport and took me to their lot. Even gave me a free upgrade! Don't even bother with the big name guys and the over-pricing at the airport car rental area. You won't be disappointed.
review from
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10.0
Cons: Through Kayak, I chose a Chevrolet Traverse or equal due to the great price that was offered. When I arrived for my vehicle, I learned that Ace doesn't have an SUV in that class and I was given Toyota Rav 4. With that, I chose to go down to a sedan. They were helpful with the switch and the car was in great shape.
review from
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10.0
Pros: Easy airport pickup- 2 minute shuttle ride
Cons: No complaints
review from
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10.0
Helpful staff
Pros: There was only guy working and it was busy when I went to pick up my car. He handled the crowd well and was quick. I was given a complimentary upgrade since my rental was for a short period. The car was nice and clean. Overall good experience.
review from
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10.0
Great service
Pros: This was the second time I have used these folks in Jacksonville. They are a small operation that is very customer service focused. While not as quick as a major rental car company, they make up for it in value a friendly service.
review from
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8.0
Trip To Jacksonville
Pros: I rented from Ace Car Rentals during my last trip to Jacksonville so I was familiar with the procedure. Everything went as expected with this rental. I rented a Toyota compact car and it was quite nice.
Cons: The car that I rented had a half tank of gas and I was notified to bring it back with half a tank of gas. It would be more convenient to have a full tank of gas when the vehicle is picked up at the rental office.
review from
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8.4
Pros: I liked that they were open 24 hrs per day with a shuttle that was quick and efficient in getting me to and from the airport.
Cons: The company makes you check the rental car for dents or scratches before taking the car. When it is dark or raining, you can't really see very well, and I felt that I would be penalized if there were dents and scratches that I couldn't see. I think the company should take responsibility for evaluating the cars before they are rented and making note of dents and scratches.
review from
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2.8
Jacksonville FL- Never Again- Use an on airport car rental place!
Pros: Not much
Cons: I thought renting off airport might be cheaper. It was by maybe $5 total! You still get stuck with all the airport taxes in JAX. I went through 4 cars to find one that didn’t stick inside. Each car needed vacuuming too. Tread on front tires was poor and the wipers didn’t work well which I found out later. The cars are still a yearnir two old but higher mileage. All seats had stains on them. Never again.
review from
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2.0
Cons: Ace wouldn’t rent me the car because of the location I was going was out of Florida. The only selections I made were where wanted to pick up and drop off the car so I never considered it an issue. Granted this is on me, but there won’t be a second time.
review from
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2.0
Never got to experience it.
Cons: We were delayed by slightly over 2 hours and they gave away our car. So very disappointed.
review from
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2.0
Horrible
Cons: I dropped off at the location I requested at the time I reserved the car and they charged me an extra $500 after I was already home.
review from
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2.0
Terrible experience
Pros: Nothing.
Cons: I did not even end up getting the car I paid for up front. A very rude man at the front desk seemed unphased after nickel and diming me with fine print rules that were not obvious up front when booking thru kayak. The car was going to end up costing way more than I was originally quoted (and paid!) so I left without one and had to figure it out elsewhere (I used EZ rent-a-car on airport road.) was told this happens with this company and location OFTEN. Avoid them!
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