Jacksonville Car Rentals

Pros: The line to pick-up a car was extremely long with only one representative. When we finally got the car and went to start it, the service engine light went on. Agent on duty outside said it was probably ok to drive (which I would not). Transferred cars two more times and not enough room to continue

Cons: Effort could have been made to locate a car that would accommodate our needs as booked and pre-paid. Any caring for the customer's business would have been appreciated. Was told any adjustment had to be done after rental and upon return none was done.

Cons: car smelled like cigarettes. they upsold me at pick-up on a toll device for $10/day, even though I didn't need it.

Customer Service Poor

Cons: They charged me a smoking fine and we didn't smoke at all in the car. We'd had it on an island and the return person stated the sand in the console was ashes and the car smelled like smoke. We explained that our luggage was in the car and has that odor, but he ignored and we were late for our flight. Followup has been horrible with no response from the company.

Pros: The car was clean and pick-up & drop-off was simple and fairly easy

Cons: The woman at the counter when I picked up car did not accommodate a change I wanted to make, which resulted in higher cost. The woman that received the car upon drop-off assumed smoking had occurred in car and charged us $300 !!!! That is ridiculous!! We had been in area where land next to road was on fire and smoke was everywhere. If you are going to charge $300 (even if someone was smoking) that needs to be CLEARLY communicated upon pick-up of car. NOTHING about this was explained to me when we picked up car and the woman who received the car that charged us this fee also did not explain very clearly, or audibly what was happening. We were late for our flight and didn't have time to argue with her. The Nissan Sentra was very uncomfortable. I would never recommend that car to anyone.

Paid more at pickup than what was promised online.

Cons: Came to pick up my car and said that my car wasn’t ready for pickup yet and that I would need to upgrade to get a car at that moment. I said it’s not my fault that there isn’t a car available for me right now and that I shouldn’t have to pay the upgrade fee. No customer service whatsoever and ended up paying double of what I thought I was going to be paying...never again.