Pros (+) Our room had cold a/c and was clean.
Cons (-) Fort $209 / night would expect some type of breakfast in the loony, even just help yourself items. Very little water pressure in the shower. The lobby and hallways were warm and humid.
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Amenities at Marble Waters Hotel & Suites, Trademark by Wyndham
- Outdoor pool
- Fitness center
- Free Wi-Fi
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- Cable or satellite TV
- Free toiletries
Reviews of Marble Waters Hotel & Suites, Trademark by Wyndham
5.2
Fair
437 verified ratings
Wonderful
68
Very good
27
Good
35
Okay
38
Fair
56
Mediocre
35
Poor
178
Summary of reviews
Guests say
Guests frequently praised the hotel's convenient location, especially its proximity to workplaces, restaurants, and local attractions. However, many reviews highlighted significant concerns about cleanliness, with reports of dirty rooms, leftover items, and maintenance issues such as broken air conditioning and water leaks. Service was often described as unfriendly or unhelpful, particularly at the front desk. Amenities like the pool, restaurant, and breakfast were often unavailable or not well maintained, and several guests mentioned problems with the air conditioning in common areas. While some guests enjoyed comfortable beds and quiet rooms, overall satisfaction was mixed due to the recurring negative themes.AI-Generated from customer reviews
Reviews(9)
Q&A(5)
Tips(10)
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Score by provider
5 out of 10
188 reviews
4.8 out of 10
137 reviews
6.4 out of 10
63 reviews
6.7 out of 10
9 reviews
All reviews
Pros (+) The place was nice , the bed was comfortable , and the place was quiet.
Pros (+) The staff was polite and tried to explain away the decline in the hotel.
Cons (-) No accomadations at all!! Restaurant closed, spa tub is additional cost, pool area and hot tub area has gone down hill, gym is gone, very limited amenities available at front desk, toiletries are on t...
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Cons (-) Staff didnt really care about putting the phone down to care for the customer..
Pros (+) Location was great and passes to gym were great also
Cons (-) Bed and shower were dirty ... Not up to pair and definitely not how it displayed online. Would not suggest hotel to anyone nor come back
Pros (+) Super freindy and clean
Cons (-) A little slow at check in but not to bad.
Pros (+) Friendly staff, nice clean hotel.
Pros (+) Didn't
Cons (-) Jacuzzi didn't work, tub didn't hold water. Room never cleaned the whole time we stayed. When we arrived the A/c filter was caked up with dust and dirt and they didn't offer us to another room. They'r...
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Cons (-) The rooms where okay- the breakfast was awful. It was either hot or cold choices- and hardly enough to fill up a six year old. All the room service did was give us new towels.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the hotel's amenities?
The hotel offers a range of amenities including an outdoor pool, a 24-hour fitness center, and a business center. Guests can also enjoy free parking and free WiFi throughout the property.
What can guests expect from the rooms?
The rooms are equipped with air conditioning, flat-screen TVs, free WiFi, spa tubs, refrigerators, and work desks. Additionally, guests have the option to book adjoining rooms if needed.
How is the cleanliness of the hotel?
While some guests have expressed concerns about cleanliness, others have praised the hotel for being quiet and clean. The hotel staff provides daily housekeeping and follows enhanced cleaning protocols.
What are some common concerns about the hotel?
Some guests have mentioned issues with the availability of hot water, poor internet connection, and cleanliness upon check-in. However, the hotel staff is available 24/7 to address any concerns.
When is the best time to visit the hotel?
The hotel's high season is in March, while the low season is in May. Visitors can take advantage of the convenient location near popular attractions and enjoy the hotel's amenities.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Consider Room Selection
Some guests recommended checking the room condition before settling in, as some rooms were reported to have worn-out furniture and other maintenance issues.
Verify Amenities Availability
Several guests noted that certain amenities, such as the pool, hot tub, and restaurant, were not available despite being advertised, so it's advisable to confirm their availability before booking.
Check for Cleanliness
Multiple guests mentioned cleanliness issues, including dirty carpets, old furniture, and a musty odor, so it's recommended to check recent reviews regarding the hotel's cleanliness.
Confirm Service Hours
Guests reported that staff availability was limited, and some services were not available after certain hours, so it's advisable to confirm the availability of services and staff responsiveness during your stay.
Location Convenience
The hotel's location was praised by some guests, so if the location is a priority for your visit, this hotel may be a suitable choice.
Noise Consideration
While some guests found the hotel quiet, others mentioned noise issues, so it's recommended to inquire about noise levels and request a quiet room if necessary.
Manage Expectations
Some guests felt that the hotel did not live up to its advertised features, so it's advisable to manage expectations and inquire about specific amenities or services important to your stay.
Confirm Room Condition
Some guests reported issues with room conditions, such as torn furniture and a strange smell, so it's advisable to inspect the room before settling in and request a change if necessary.
Verify Breakfast Inclusion
Some guests were disappointed by the lack of breakfast despite expecting it, so it's advisable to confirm whether breakfast is included in your booking.
Address Maintenance Concerns
Several guests mentioned maintenance issues, such as broken furniture and non-functional amenities, so it's advisable to promptly address any concerns with the hotel staff for a more comfortable stay.
Location
45 Kernan Boulevard, North, Jacksonville, FL 32225
What's nearby
- Alhambra Dinner Theatre2.5 mi
- Jacksonville Arboretum and Gardens3.5 mi
- St. Johns Town Center4.9 mi
- Tree Hill Nature Center5.7 mi
- St. Johns River Light6.2 mi
- Deerwood Country Club7.3 mi
- Jacksonville University7.4 mi
- Kingsley Plantation8.7 mi
- Metropolitan Park9 mi
- EverBank Field9 mi
- Riverplace Tower10 mi
- Jacksonville Public Library10.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Marble Waters Hotel & Suites, Trademark by Wyndham
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
August | March | $79 | $109 |
Cheapest month to stay with an average 33% drop in price. | Most expensive month to stay with an average 68% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Marble Waters Hotel & Suites, Trademark by Wyndham
Which month has the cheapest rates at Marble Waters Hotel & Suites, Trademark by Wyndham?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Marble Waters Hotel & Suites, Trademark by Wyndham is May, with an average nightly rate of $77. The most expensive month is March at $146 per night.
What is the cheapest day to book Marble Waters Hotel & Suites, Trademark by Wyndham?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Marble Waters Hotel & Suites, Trademark by Wyndham is Monday, with an average nightly rate of $69. The most expensive day is Saturday at $110 per night.
KAYAK's top tips for your stay at Marble Waters Hotel & Suites, Trademark by Wyndham
FAQs when booking at Marble Waters Hotel & Suites, Trademark by Wyndham
Nearby hotels and places to stay
Closest
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See most recommended stays in JacksonvilleGood to know
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
10.0 mi | Jacksonville | 16.7 mi |