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Pros. The room is excellent. It is spacious with a great design. I love the walk-in closet with enough room for storage. The heavenly bed helped me sleep very well at night. The view is amazing since all the rooms are on floor 53 and above. The bathroom is big and the water pressure from the rain shower system was just wonderful! The breakfast was awesome - it had good variety of local and international cuisines and they tasted good. The rooftop bar was pretty nice too. I did not eat at the restaurant, so I will not put my comment on that, but the drink and the staff that works there was nice and more friendly than another rooftop bar in the same city that is too pretentious. I also enjoyed the music.
Cons. I was not able to use the swimming pool as I stayed on the weekend and the pool was full of children. It was a little disappointing as it was one of the things I looked forward to doing during my stay. There was a cockroach in my room and I had the housekeeping to find it. The staff took care the problem immediately and apologized for what happened. I would not expect to see a cockroach in a nice hotel room like Westin, especially on a higher floor where I stayed. My room was on 63rd floor. The hotel location could be strategic IF the traffic was not that bad, especially with so many road constructions. So always plan ahead to go somewhere and add up the commute time with time of sitting in the traffic.
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What are the highlights of the hotel's amenities?
The hotel offers an exceptional executive lounge, family-friendly services, and a variety of dining options including a restaurant, bar/lounge, and coffee shop.
What can guests expect from the hotel's health and safety measures?
The hotel ensures daily housekeeping, contactless check-in/check-out, and physical distancing in dining areas. Additionally, there are enhanced cleaning protocols and hand sanitizer available in guest accommodation and key areas.
How is the hotel's customer service?
The 'angels' at the front desk are known for being helpful and providing good advice. However, there have been some issues with the payment system at the spa.
What are the common concerns about the hotel's amenities?
Some guests have mentioned that the pool is small and the selection of food and beverage at the club lounge has been reduced and downgraded.
When is the best time to visit the hotel?
The high season is in March, offering a great opportunity to experience the hotel's great facilities and the panoramic views. However, it's important to note that the hotel may be busier during this time.
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Upgrading to Club Lounge Access
Guests suggested opting for club lounge access, especially during the COVID period, as it offers exceptional service and an exceptional breakfast buffet.
Take Advantage of the Spa and Wellness Center
Guests spoke highly of the spa and wellness center, recommending it for a relaxing and refreshing experience.
Request a Room Away from the Cemetery
Some guests mentioned that rooms facing the cemetery were not ideal. It's advisable to request a room with a different view to enhance the overall experience.
Be Mindful of Noise Levels
Some guests reported hearing noises in their rooms, which affected their stay. It's recommended to inquire about the noise levels and request a quieter room if needed.
Explore Nearby Attractions
The hotel's location provides easy access to nearby attractions such as Pacific Place, Jakarta Convention Center, and Gelora Bung Karno Stadium, making it convenient for leisure and business travelers to explore the area.
Check for Special Occasion Packages
Guests celebrating special occasions like birthdays or anniversaries mentioned receiving complimentary upgrades and surprises. It's worth inquiring about special packages for such occasions.
Consider Bringing Your Own Toiletries
Some guests found the amenities provided to be below par and suggested bringing personal toiletries for a more comfortable experience.
Book Early for the Gym and Swimming Pool
Due to limited capacity and high demand, it's advisable to book gym and swimming pool slots in advance to ensure availability and a more enjoyable experience.
Inquire About Vegetarian Options
Guests noted that the vegetarian food options were limited, so it's recommended to inquire about the availability of vegetarian-friendly meals, especially for those with dietary restrictions.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | July |
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High season | September |
Average price (weeknight) | $232 |
Average price (weekend night) | $212 |
The Westin Jakarta is located at Jl. H.R. Rasuna Said Kav.C-22 A in Setiabudi, 3.1 miles from the center of Jakarta. Pacific Place is the closest landmark to The Westin Jakarta.
Check-in time is 3:00 PM and check-out time is 12:00 PM at The Westin Jakarta.
Yes, The Westin Jakarta offers free Wi-Fi.
The Westin Jakarta is 5.1 miles from Jakarta Halim Perdana Kusuma.
Yes, The Westin Jakarta has a pool onsite.
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