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The location of this hotel is great, but there are plenty of other hotels nearby with better ocean views that aren't obstructed by cruise ships 6 out of 8 nights from Christmas through New Year's Day for a lot less than the $3000 USD that I paid. This hotel caters to cruise ships guests over their own guests. Imagine having a beautiful ocean view room with sunsets blocked by cruise ships most of your stay. Also, waking in the morning to loud noises from cruise ship passengers walking from their ship to shops on a path that goes by all the ocean view rooms. In addition to loud horns and music from the cruise ships throughout the day. Finally, if that wasn't enough they let cruise ship passengers use the hotel pool/beach area on the second floor. At first I thought it was because the entrance wasn't locked to enter the pool/beach area. After meeting people from 6 different cruise ships on the beach they all told me that they bought excursions to use the Renaissance facilities. They rent their facilities out to the cruise ships!!! If I was paying $100 USD per night okay, but not when you're paying $375 USD per night with taxes and a 16% resort fee. OUTRAGEOUS!!!! The staff was terrible as well. Our luggage was delayed and when it was dropped off to the hotel it was just placed in storage instead of being sent to our room. I could go on with many other stories of how our room wasn't cleaned and how we weren't told about planned events at the hotel by the staff. JUST STAY AWAY FROM THIS HOTEL!!! IT IS WAY OVER PRICED FOR WHAT YOU GET.
Nothing Staff was ride. As soon as you walk in the hallway it smells like mold. Rooms were disgusting. The bedding wasnt even dry it was damp. One of the reasons i chose this hotel was because it said it had a pool/beach bar. There is an abandonded area that looks like it was once a bar? Dennys is the only restaurant on property and their prices are ridiculous over 12 us dollars for breakfast and even the restaurant was horrible. The average price for breakfest in town and at a reataurant at riff or renisance which are huge torist areas was 7us dollars. Do not stay here!!!!!
First of all don't get your expectations up... That helped us. After reading the other reviews that want hard. If you plan on staying around the hotel and in your room this is not for you. If you need a place to sleep then spend the day at the beach or site seeing without paying through the nose this works just fine. The room was OK needs a lot of renovation over all. Our bathroom was old but clean. Same for our room... Not cleaned but clean. The sheets smelled like Clorox bleach which in our case was a good thing means there clean and beds were comfortable. My wife is picky but we would probably comeback again just because the price was good and the location was amazing. Rent a car it is the best way to get around. TV didn't work. Under furniture needs a deep cleaning.
Good size rooms, modern design, good hotel facilities, easy access to Punda (downtown) Inconsistant rules, refused restaurant entry dress code bars shorts, other evenings many wore shorts! Crowded beach.
Very friendly and polite staff, wonderful location, good breakfast. In fact, before booking at Avila, I had some hesitations, on the basis of several guest reviews on your website, but the complaints in most of these reviews appeared to be unfounded. You are not supposed to move to and from the beach in swim wear, but there is no place to change near the beach. I was given a very nice suite, which was however not equiped with things you normally find in a hotel room such as, for example, a minibar.
I liked the price and the location being relatively close to the downtown part of Willemstad They didn't let me to the restaurant because i didn't have pants on. I had dress shorts that came down to the knee.
Nice, large room with sea view and good bed. Breakfast was nice. Staff overall very friendly.
Not worth five stars.
Nice location in Punda the business area of Willemstad and great beach facilities. The prices of the drinks, breakfast, lunch were overrated. The room was an older one but in good maintained shape except the bed. Room cleaning especially under harder reachable place could be done better.
The water is very nice. There's a good place for snorkeling just a few meters away from the beach. The Italian and Japanese restaurant are fine. The entertainment team is good. The resort is very old and without much maintenance. The quality of the food (specially the buffet) is mediocre. Except for some very nice people, the service is bad. They are making something in the beach, and they start using noisy machines from 8 AM. The beach seems to be artificial. It's small and with a lot of big stones and rocks. No internet in the rooms. You have to go to the lobby (full of people and mosquitoes) and pay to use the wi-fi!
Every one was smiling and kind. lots of fun to do. Delicious food and drinks. recommend you for real. if i go to curacao again, i will definetly stay in here again. Super recomended!!
The beach is nice The pool was very dirty. Food quality is not good at all, there is not even fresh orange juice, instead they give you TANG. The staff was not service oriented at all.
The restaurant and food was good. Cleanliness of the hotel was good. An ok all inclusive restaurant. When I arrived at the hotel, I requested to check out late since my return flight was 9:00 pm and the check out time at the hotel was 12:00 pm. I was advised that I would have to request again on the day of check out. I did request again as advised but I was told that the room was already booked. The hotel was accommodating and allowed us to stay in the lounge, however, I think they should have accommodated us with the room since they had ample time of being informed of my request.
Location, snorkeling, quiet beach Up keep of room and property (vanity was falling apart, lamp shades extremely dirty, table at restaurants had hole in them), not enough beach chairs, food was not good, service not consistent, hard to get into restaurants, bar tenders didn't know how to make drinks on menu
The breakfast is good, but very expensive if you do not have it included in your room price. Food and beverages are very expensive - even for a resort. Cheaper to rent a car and drive into town to eat. One of our biggest issues is that 4 mornings in a row we were locked out of our room and had to wait for security to let us in. Twice we were told they were going to replace the mechanism on the door, but we do not believe it ever happened. This was very maddening as we had to wait a long time and almost missed two excursions we had booked. The same thing happened to the people in the room next to us. Also - they charged our card many times for things not ours - still disputing some things on our card. I do not recommend this place.
Nice hotel. Friendly staff. They do work hard to take care of the guests. The beach is very beautiful.
Praia / Beach The bar and restaurant services are not so good.
The food was amazing at a very reasonable price. They have lowed their prices in the last few months. Staff very attentive and friendly Made sure they had Gluten free products prior to my stay The inside of the hotel is has a great 50's 60's decorated look to it. Facing the beach and the room was very quite. Snorkeling was great! Fast free WIFI Rental for snorkeling and other activities All and all it was a good experience Bathroom could be updated Shower has a rainfall head but not enough pressure for the rain
Location, room with ocean view, staff is friendly. Breakfast in Executive Lounge didn't meet my standards.
The Balinese ambiance was very relaxing. The staff was very attentive and accommodating. Private beach was staffed with butlers. The water was clear and had no rocks. The turn down survive was our favorite. The food at the restaurant was good as well. Best resort I've ever been to!
Perfect location, friendly staff, very good restaurant. -
The staff are really good and friendly clean hotel good bar
All of the pride activities held at the Floris were amazing. Beautiful property and beautiful beach.
Friendly, helpfull staff. Bookings.com had not passed relevent information on to hotel. Floris did honor the print out I provided!
Friendly staff! Cosy and Luxurious feel to the hotel. Our baby slept in our room and we had reception with the baby phone by the pool, restaurant and cocktail bar :-) we had a wedding party very close to the hotel, so were very glad that there was a childminding sercice. When booking we requested a poolside Royal suite on the ground floor (due to pram) We swapped arrival dates, and on arrival we were given a room on the first floor. This was quickly rectified to a ground floor room. Only when we checked out we realised that we had been placed in a junior suite. A shame that no apology was made for this error but on the plus side the bill was $300's cheaper!
All in all, a very nice hotel I had an excellent time Comfortable and clean rooms, a very friendly staff and a cosy atmosphere made my stay in Curacao a great experience.Thanks for the great.
comfort, location, restaurant, cleanliness always the same music playing at the pool
The spacious room en suite, including a small kitchen was the perfect place for us to stay. Nice design interior and friendly people.
Nice hotel at quiet area. Availability of small kitchen. Nice swimming pool Hotel staff could be more friendly. We were not informed on the availability of a swimming pool the first day. Beach is some distance from the hotel.
Swimmingpool Rats in the room and in the garden
For us it was a very comfortable hotelroom, big and clean! perfect! Near Hooks Hut which we liked very much.
The room was comfortable. Attentive to customers - the manager came and spoke to me because I did a survey and stated that the check in was slow so she extended my check out time from 12 to 2 pm which was helpful because my flight was only at 5:45 pm. House keeping was a bit inconsistent. Check in was slow and they weren't prepared. Communication between staff was not that great. The manager had extended my check out time to 2 pm because of the delay in my check in but someone came into my room to set it up anyway. I also got a call from front desk asking if I knew that check out was at 12:00. I had to tell them that the manager extended my time.
Beach and corals, Sea Aquarium access, garden, and birds. Mattress too soft and lack of sheet.
Very nice staff by check in. Very unfriendly staff be check out (05. feb. 2010) These 2 guys was allways unfriendly and arrogant with every guest! (to us: we don't need you, we have other guests). Allways comments in their language Papiamento about the guests.
Good location, nice beach area, shopping area close. Free shuttle to downtown. Poor WIFI service. Breakfast not worth price.
Beautiful location, very nice 50 mtr swimming pool, nice beach. so much better then other hotel like Hilton Curacao
The 50 meter lap pool. It's adjacency to Ocean Encounters Dive Operation. Excellent nemo restaurant. Poor front desk service, no concierge! Far from Airport and downtown Willemstad. It's "green" policy is a bit misleading. Breakfast not included. I would only stay here for the diving facility. Otherwise, it is a poor choice for non-diving solo travelers...
private beach rooms left of the restaurant get the smell of the kitchen all the time.
We needed a hotel for just one night and it was ok. The hotel was clean, the bed was good, but it is clear that it is an old building. It is good enough for a short stay.
Is not 3 * hotel!!!! The breakfast was horrible. When I was arrived hotel was over booking and I didn't got a room despite I had a reservation. Staff very helpful. Is not 3 * hotel!!!! The breakfast was horrible. When I was arrived hotel was over booking and I didn't got a room despite I had a reservation. Staff very helpful.
The two bedroom we stayed in was modern, clean and finished to a high standard. It was nicer than my home and it is the only place we would stay in Curacao. While the private pool area was excellent, the tall fences did exclude the ocean just outside the walls. Inclusion of the stunning ocean view would have made this property perfect.