This hotel is dirty lengths of broken service horrible I don’t think this hotel was cleaned in years the windows were black from dust I don’t care if it’s a cheap boutique hotel but clean is number one.
4 stars
Hillel 11 Hotel
Photos of Hillel 11 Hotel
Overview
Hillel 11 provides a comfortable setting while in Jerusalem. It is also located a five-minute stroll from Walls of Jerusalem, and offers a convenient shuttle service.
Hillel provides panoramic city views from its terrace. It also has a concierge, babysitting/child services and a hair salon.
Hillel 11 has 40 well-appointed rooms that are accompanied by a range of essential facilities to ensure guests have an enjoyable stay.
The hotel is within walking distance of Jerusalem International YMCA, Mahane Yehuda Market and Hebrew Union College-Jewish Institute of Religion. Jerusalem Central Bus Station is within a 30-minute walk.
Latest deals for Hillel 11 Hotel
Amenities at Hillel 11 Hotel
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Airport shuttle
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Adapter
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
General
- Family rooms
- Seating area
- Sofa
- Soundproof rooms
- Soundproofing
- Landmark view
- Telephone
- Carpeted
- City view
- Storage available
Services and conveniences
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Room service
- Tour desk
- Key access
- Express check-out
- Private check-in/check-out
- 24hr front desk
Kitchen
- Wine glasses
- Electric kettle
- Kitchenware
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
- Kitchenette
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Accessible by elevator
- No smoking
- Non-feather pillow
- Upper floors accessible by elevator
- Designated smoking area
Bathroom
- Shower
- Shower cap
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Extra-long beds (> 2 meters)
- Sofa bed
- Clothes rack
- Wardrobe or closet
Parking and transportation
- Parking
- Airport shuttle
- Shuttle service (additional charge)
Things to do
- Hiking
- Cycling
- Beauty salon
Workspace
- Fax/photocopying
- Desk
Dining
- Minibar
- Dining table
Family friendly
- Babysitting or child care
- Cribs available
Outdoor
- Balcony
Health and safety
- Daily housekeeping
Spa
- Massage
Reviews of Hillel 11 Hotel
7.2
Good
2232 verified ratings
Wonderful
655
Very good
376
Good
420
Okay
252
Fair
215
Mediocre
122
Poor
192
Summary of reviews
Guests say
Guests overwhelmingly criticized the hotel's cleanliness, describing rooms as dirty and poorly maintained. However, many appreciated the location, noting its convenience to local attractions, and the staff received positive remarks for their friendliness and helpfulness.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.2 out of 10
71 reviews
7.4 out of 10
3 reviews
All reviews
Pros (+) The staff let me check in early as my room was ready. I greatly appreciated it.
Pros (+) THe location and the staff.
Cons (-) I missed a lobby like in regular hotels.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's location?
The hotel is located in Downtown Jerusalem, offering easy access to the Old City, Mahane Yehuda Market, and various public transportation options.
How are the hotel's staff and customer service?
The staff at Hillel 11 Hotel are described as very helpful, friendly, and accommodating, providing a warm and familiar atmosphere for guests.
What are the common concerns about the hotel's cleanliness?
Some guests have mentioned concerns about the cleanliness, including issues with dirty rooms, old furnishings, and a need for renovation.
What practical amenities does the hotel offer?
The hotel provides practical amenities such as free Wi-Fi, a 24-hour front desk, and a concierge service, ensuring guests have a comfortable and convenient stay.
How is the quality of the hotel's beds and rooms?
Guests have praised the hotel for offering large, comfortable rooms and extra-long beds, providing a relaxing and spacious environment for their stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a Balcony
Guests recommend choosing a room with a balcony for a pleasant outdoor space and city views.
Consider the Central Location
The hotel's central location makes it convenient for accessing key attractions, markets, and public transportation.
Be Mindful of Noise
Guests staying on the back side of the hotel experienced minimal street noise, providing a quieter environment.
Check for Room Maintenance
Some guests noted issues with room cleanliness, maintenance, and amenities, so it's advisable to inspect the room upon arrival.
Verify Breakfast Arrangements
If breakfast is included, confirm the location and quality, as some guests were directed to a different hotel for breakfast with varying satisfaction levels.
Engage with Helpful Staff
The staff received numerous positive mentions for their friendliness and helpfulness, with specific staff members being highlighted for their exceptional service.
Be Aware of Room Features
Some guests found the room configurations and amenities different from their expectations, such as separate living areas and limited kitchenette equipment.
Consider Parking Options
If parking is required, it's advisable to inquire about the availability and location of parking facilities in advance to avoid inconvenience.
Be Prepared for Temperature Control
Some guests experienced issues with room temperature and air conditioning, so it's recommended to clarify the room's temperature control options.
Explore Nearby Dining Options
The hotel's proximity to excellent restaurants and markets provides convenient dining choices for guests.
Location
Hillel 11, 94581 Jerusalem, Jerusalem District
What's nearby
- Nahalat Shiv'a0.3 mi
- Mahane Yehuda Market0.4 mi
- Jaffa Gate0.7 mi
- Knesset0.7 mi
- Church of the Holy Sepulchre0.8 mi
- Damascus Gate0.8 mi
- Calvary0.9 mi
- Via Dolorosa0.9 mi
- Israel Museum0.9 mi
- Old City of Jerusalem0.9 mi
- International Convention Centre1 mi
- Jerusalem Central Bus Station1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hillel 11 Hotel
Low season | September |
|---|---|
High season | August |
Average price (weeknight) | $108 |
Average price (weekend night) | $123 |
When to book a room at Hillel 11 Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hillel 11 Hotel
FAQs when booking at Hillel 11 Hotel
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Value for money | 7.6 |
|---|---|
Distance to city center | 0.1 mi |
Nearest Airport | Tel Aviv Ben Gurion Intl |
Distance to airport | 24.9 mi |
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