Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Guests appreciate the great accommodation, friendly staff, and clean environment. The hotel's well-chosen location and elegant decor are also highly praised.

Some guests have mentioned concerns about the hotel smelling bad in the mornings and have reported issues with the cleanliness of the bathroom.

The hotel provides daily housekeeping, physical distancing in dining areas, and hand sanitizer in guest accommodation and key areas. Additionally, guests can expect a clean and elegant environment.

Guests have enjoyed the excellent service and delicious food at the hotel. However, some have expressed disappointment with the breakfast and the availability of certain items on the wine list.

The hotel is particularly recommended for visits in July, during the low season, and in February, during the high season.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

The hotel's proximity to Sandton City, Nelson Mandela Square, and the Johannesburg Zoo makes it an ideal base for exploring these attractions. Plan your visit to coincide with these nearby attractions' opening hours for a convenient and enjoyable experience.

Some guests reported issues with room cleanliness and maintenance. It may be beneficial to request a room inspection upon check-in and to communicate any concerns to the staff promptly.

Guests appreciated the hotel's location within walking distance of various restaurants and shops. Take advantage of this by exploring the diverse dining options nearby.

Several guests mentioned a shortage of sunbeds around the pool area. If you plan to spend time by the pool, consider inquiring about sunbed availability in advance.

A few guests reported unpleasant smells in the hotel, particularly in the mornings. It may be helpful to keep this in mind and address any concerns with the hotel staff if necessary.

Some guests experienced issues with their bookings, including being directed to another hotel upon arrival. Double-checking your booking details and confirming the hotel's name upon arrival could prevent any confusion or inconvenience.

Some guests mentioned noise disturbances in the hallways at night. If you are sensitive to noise, it may be helpful to request a room in a quieter area of the hotel.

While the hotel offers Wi-Fi, some guests reported issues with the signal. If reliable internet access is essential for your stay, consider inquiring about the Wi-Fi signal strength in the specific room or area of the hotel.

If you have specific dietary requirements, consider communicating them to the hotel in advance. Some guests mentioned issues with food preparation, particularly related to allergens, so providing clear instructions could enhance your dining experience.