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Good location Closer to a basic motel than other Hampton inns I have stayed at.
We would have enjoyed a bar, especially since there was no (open) bar in the neighborhood.
Really enjoy our stay here!! Rooms were clean, comfortable, perfect! White beds, granite counter tops in bathrooms, and tasteful decor made this stay just what we needed! Parking is convinient, pool is well maintained, and breakfast had several good choices, and all staff was friendly and courteous! A+ The hot tube was under construction, unfortunately, but the pool made up for it!
Not impressed with the selection of breakfast items, very limited
pOOL SMALL; FAR WALK TO BEACH, BREAKFAST TYPICAL FOR HOTEL CHAINS
I travel to Palm Beach County frequently, and I highly recommend this hotel. It is a fantastic value for an ocean front property. The staff is very friendly, and the property has recently been upgraded.
It was more than we expected for our money. We will probably go back.
Stayed for a long weekend... Hotel was full and were unable to fulfil my request for a king bed room. Very clean hotel. Nice, helpful staff. Pool was a good size. Just a short walk to the beach. Great location close to local bar, dining, liquor store, and CVS. Overall, had a great time!
good value for the money... close location to beach... ridiculously slow internet - reminded me of the dial up days... and while the complementary breakfast was a nice addition, they were out of orange juice during my entire stay (a week)...
Sept 2nd-5th 2010 This hotel has rooms that has been completly upgraded I stayed in a part that wasn't but could not tell cause it was so nice. Some of the rooms have a view of the ocean the rooms were nice, clean & comfortable. The staff was very helpful & I would stay again..:}
I loved the hotel breakfast, they sent us off with snacks for the day. The staff was very friendly and made you feel at home. The location was excellent, everything in walking distance, the beach, dining and shopping. Had a great vacation. Linda and Keith
Have stayed here several times over the last few years. Last stay was a disapointment because the pool even though ready for use had not been open. Also there was a gas main problem in the area so we had no hot water for a couple days. But the location is great as it is only a block from the ocean and beach. Staff usually very helpful and pleasant. Looks like price as taken quite a jump so we may be looking elsewhere for future visits to the area.
I would recommend to others...very nice place! Staff was friendly and area is pretty
Hotel was within 400 steps to the beach as advertised. Value for the money with location this close. Clean room and helpful staff. Other than construction going on my floor during the day and early evening on Thursday my experience was great. I would stay here again.
This hotel, did not have an ocean front balcony view. This hotel is noisy, you can hear everything from outside and next door. The staff was friedly.
The staff was exceptional accommodating my needs and everyone that I had contact with was exceptional friendly and helpful.
Breakfast is super bacon etc. Swimming pool is having aircon giving a nice temperature in the summer period, location directly on the beach, a bit more expensive but good quality, good self parking Only few resturants in area, need to pay for internet but better quality than on other hotels, hotel did charge almost 4000 USD on my credit card at arrival and returned them at departure 3 days later - this is not the normal way hotel normally only reserve don't collect will write to hotel about this!
was charged 5 dollars for an expired snack that was in the stocked bar, you can get free internet access at Mc Donalds but not at a Hilton. No continental breakfast , Holiday Inn charges 50.00 less and has an excellent breakfast. The parking situation is aggravating. The gate does not work predictably, at guest has to pay to park ? I understand if you were not an actual over night guest, but that was ridiculous. So many people have problems with the exit gate, there would be 4 or 5 cars waiting to get out behind that one confused guest. The little things were so over priced it made you question everything about the Hilton's ethics because it was obvious you were being exploited. The positive, great coffee, excellent house keeping staff, friendly staff in general and nothing competes with the Atlantic Ocean for it's beauty. Very nice gift shop. Quiet at night, no rowdy guests. Very good security, I felt safe.
They had a "special floor" for cut rate rooms. It was a view of the roof with loud ugly air conditioners! Gave us the worst rooms with no balcony.
The beach No free internet, lack of pressure in the shower, the restaurant selections, and limited menu selections.
Bar and restaurant staff was very friendly all around. Pool area was nice. Food was good. Beach staff were fantastically friendly and helpful. We loved being beach front! The internet connection (which we paid for) never really seemed to work for any of our group. The DJ by the pool was terrible. Music was certainly welcome, but he just did a terrible job reading his audience/crowd.
Location Paid for bed and breakfast but did not receive breakfast included.
The hotel is convenient and is relatively cheap for the Palm Beach area of Florida and the breakfast facilities were good The room had an ant infestation and when drawn to the attention of the Hotel Reception, the suggestion was that they would let the indigenous lizards into the room to clear the ants. The Air Conditioning was also very noisy
I liked the central location. It was close to City Place, the Convention Center and not far at all from the beach and Palm Beach across the Intracoastal. Being located in a beautiful historic neighborhood was a major plus for walking. I liked the cute bar and outdoor terrace area - it was so quaint for the continental breakfast. Very clean and well maintained. The lush landscaping did a lot to mitigate the fact that you are located near a major thoroughfare/intersection. Too bad it is so close to the railroad tracks.
Close to airport. Bed was very comfortable. Not as pictured on web--we were put in another part of the hotel away from the main building. No hair dryer.
Nice rooms, the place is a "well-kept secret" in palm beach. Nice pool, everything is very realxed. There is no fridge in the room.
Nice, special place. Great location, good staff, private. I even used their computer online to do my business. Had to run the sink water for 5 minutes to get any hot water. Rather small rooms.
It was inexpensive and close to downtown west palm. Outdoors was really nice, but inside was alittle disappointing.
Close to the railroad tracks. Poor breakfast
Lovely historic building, very pretty. Friendly & Helpful hotel staff The air conditioning makes too much noise! When you switch it off, u will be steamed in our room. Bad Wifi connection in our room, at the corner of the complex!
New facility, nice rooms, cafes, views Need a more professional greeting staff at front desk. Was nice but different.
Had to cancel due to hurricane. They charged us for one night and wouldn't budge on the policy! Unwilling to negotiate or work with us on policy due to hurricane.
Pool area Gym was small for such a lux hotel
Beautiful clean and great location overall it was a great stay but there was one minor thing that left a negative impact The airconditioner had some issue it was very loud all night. It was very hard to sleep as the air would roar every 30 seconds there was obviously some mechanical issue as an interior architect I know this is not normal. We woke up every hour thoughtout the night making our stay a horrible experience. Beside this it was a great stay.
The room was well-appointed and bed was very comfortable. It took me getting angry with hotel management to get basic necessities replenished including soap, shampoo, tea, and towels. My husband actually had to dry off with a hand towel at one point. And in an attempt to rectify the situation managemebt delivered a martini tray, including a full-sized bottle of vodka, at 9:30pm on the Sunday night before our checkout. As I'm not a raging alcoholic and was originally requesting things like camomile tea, this gesture struck me as odd and misplaced. There were other little things which occurred throughout our stay, and individually these things would have been negligible. It was the combination, however, which made for an overall negative & frankly unpleasant experience. At a $300 price point, providing the basics is an absolute necessity, but going above and beyond the basics is an expectation. I very rightfully held this hotel to a standard higher than the average budget motel and not only did they not deliver, they fell far below.
Very clean and quiet Nice location Paying $14 to self park in a free garage
The service was awesome. Breakfast was excellent. The room was clean and the staff was friendly. Victor (one of the chefs) makes a mean omelet! We would definitely stay there again.
The room was very clean and modern. The free breakfast buffet was great, just get there before 8:30am because that's when the crowd starts to come in. Didn't have time to check out the rest of the facilities since we were only there for one night for a volleyball tournament. I would stay at this hotel again if I was in the area.
I stayed at this hotel for the Sunfest festival held on the waterfront in downtown West Palm Beach. I loved that hotel offered free shuttle service to/from the festival at any time between 10 am and 12:20 pm. This meant we could come & go as we pleased without having to wait more than 10-15 for a shuttle. We also utilized the free shuttle service to Cityplace for a nice dinner out as well. The staff at the hotel were extremely friendly & pleasant (front desk clerks, breakfast servers, shuttle drivers, and bartenders). Also, we liked the free happy hour from 5-7 each night and the amazing free breakfast. The breakfast wasn't your standard cereal, yogurt, toast breakfast either, but made-to-order omelets, pancakes, bacon, fresh fruit, etc. So to summarize, we got free shuttle service, free breakfast, and free drinks at happy hour, all while dealing with an enjoyable staff and a beautiful room. We'll be coming back next year for sure!
I loved everything about the hotel from the room to the staff to the complimentary food, drinks, etc The elevators were extremely slow and breakfast should atleast be extrnded to 11am
Very clean rooms, very friendly staff, free happy hour and great breakfast. Convenient to the airport with free shuttle. Very enjoyable stopover!
Breakfast / bed Mold in bathroom caulking room 504 / shower design poor and not fitted correctly with water spraying everywhere / trash on roof looking north
On top of many other noteworthy accommodations, the complimentary snack/drink reception and breakfast were superb! The location itself is not too ideal other than for transportation purposes, as it is right next to the airport and not far from the transit center.
The hotel property is right on the beach, and the beach staff is friendly and accommodating, periodically bringing guests complimentary smoothies and frozen grapes and oranges. The pool area is lovely and well-kept, as are the dining rooms. The rooms are comfortable and luxurious. The breakfast buffet, though expensive, is delicious, ample and very fresh. For a hotel of this caliber there was some unevenness in the staff. On certain days at the beach, the staff was available and responsive; on others they were entirely absent, and it was difficult to get anyone's attention. The outside dining areas, though lovely, were crowded, and every morning we had to wait 10-15 mins to be seated outdoors. When we first arrived, no doubt because we booked a "bargain" room through Kayak ($500/night as opposed to the $1,000 rack rate on the Four Seasons website), we were given a room with a direct view of the beach bar kitchen, together with smells and noises from the vent. We asked that the room be changed, and it was, though again we were given one of their less desirable rooms. I suppose most unfortunate was that when we asked, on our last day, for a late checkout - even offering to pay something for the privilege - we were told, icily, that the hotel could not accommodate us - not even for an hour - because of our "room category" (meaning, no doubt, the "cheapie" Kayak rate). The hotel was quite clearly not full, and as an experienced traveler, I know this would have been an easy accommodation for the hotel to make. Instead I left with a bit of a bad taste in my mouth.
Very quite and relaxing place. Great ocean frond location with residential area(mid rise) residential surroundings. Attentive service in understated aesthetically pleasing surroundings. Beachfront bar/coffee shop a great place for lunch but very limited menu. Restaurant more than adequate but not outstanding. Hardly anything. You need a car to get around but you must use valet parking,at inflated rates,though the parking is on the sides of the hotel close and easily accessible.
The staff is awesome , very friendly and professional.
From the moment you arrive till the moment you leave they make you feel like royalty without any stuffiness. They go above and beyond even bringing our dog treats and realizing that my wife was pregnant brought us a cupcake with blue and pink frosting along with a bottle of non-alcoholic cider to our room. Herna at the front desk was a delight. Nothing
The hotel was great. We booked it through KAYAK at a great rate for a room with a limited ocean view. When we arrived we were upgraded to a larger room with full oceanfront views at the same rate. The hotel is beautiful and the staff were friendly and attentive.
Food options were too limited for children.
staff was great, food was superb, place is really nice cost
Oceanfront property, very nice spa that allows all guests to use its facilities regardless of whether not you book their services the restaurant quality and choices are very limited
Standard high quality four seasons service. nearly every employee asks how you are doing, is everything meeting your expectations, is there anything they can do to improve your stay, etc etc. One small mistake was made by a wait staff person (they forgot chicken on a salad) - it wasn't a big deal to us, but he acknowledged it, apologized profusely, had his manager come apologize, and they comped our meal which was very nice. very comfortable bed. - shower leaked onto the floor, sink faucet handle leaked water - aesthetic was rather drab at the hotel - didn't feel like 'palm beach' - no color, no pattern, no quirkiness or preppy style...faded olive umbrellas, exterior of building facing the beach looked run-down, pool was function-only (not much to look at) - location is good if you want beach-access but pretty far from the hedges and billionaires row that is quintessential PB - lots of kids in the pool. We were there in early January when school is out so this probably skewed the ratio but the first day we walked out to the pool it had lots of kids in it. We were hoping for something a bit more relaxing/serene as we were taking a vacation away from our own kids for a few days of R&R. - gym was in the basement...wish it had been with a nice view overall it could be great, but just needs a facelift in terms of design
The view was spectacular. I will recommend this Resort!! Everything was lovely!! Nice people,service was great.
Nice view, clean rooms Staff was a little difficult and bathrooms doors do not provide much privacy.
Came for business. Had breakfast. took time to rest at beach no. perfect experience.
Liked the location. Decor. Pool area. Drinks at the bar were not very good. Bedding was not comfortable.
The atmosphere was very good and the breakfast and poolside dining was good. Yes that there is no way to get into the ocean due to the errosion and the large amount of rocks inbetween the small beach and the ocaen.
Very nice hotel with excellent staff.
room was musty and dingy smelling, when I got home, my close still smelled like the room. and very high humidity. had asked for a preferred view and got a lower level room that looked at the parking lot. asked to switch to an interior room that had a sliding door opening to the courtyard but they said they were all booked up except one other exterior room on the first floor which that room also smelled. pretty sure the hotel wasn't booked bc each night the parking lot was half empty. staff was not very helpful. the bistro in the main lobby took forever to order food through as well. located right behind a topless strip club/steakhouse and the gas stating is very sketch as well
Extremely courteous and helpful every time I needed help from the staff ( for example when getting my room key reprogrammed every so often). The room keys have an incredible tendency to lose the programming whenever in a close proximity of your phone or any other magnetic type item. This was pretty annoying but quickly resolved at the desk.
The beds were really soft and comfortable. Cable did not work what so ever. I called and asked for assistance, but was just told to change the channel. There was some red stuff on the floor. The pictures online look way more luxurious than what it really looks like . It had no refrigerator , I don't even remember if it had a microwave. Oh and apparently the location is "the nice part of the hood ." the Toilet was soak and wet for some reason. I did checked in online and requested a balcony that over looks the pool and I received a room that faces the trees and the hotel parking lot. The lobby and restaurant looks very nice, but the rooms need to look as good as the appearance and atmosphere of the lobby .
There was almost no street noise. The hotel has an unfortunate location, located just across the freeway from a sketchy neighborhood. The room was musty, small, and had a poor layout (tv at side of bed).
I love the location of the room. I relieved a text prior to my arrival of what was important to me and o chose the quietness of the room. Well, it was perfect and very quiet. The size of the room was good. The bed was very uncomfortable.
The desk clerk that attended to us was Daniel. He responded in a professional, friendly and courteous manner. He was made for this position. He made the difference in our stay and I am honored to have met him.
Nothing The cleanliness, the air condition was going in and out, the television channels was bad, the hall way smelled of urine..etc,etc
Love this hotel. Staff are friendly go out there way to accommodate you snd and rooms are always clean
Cheapest room available for that weekend. The manager and front desk were welcoming. Location is very conveniently close to the airport as well as shopping areas. My bathtub drain was slow. There was mild/mildew in the bathroom. The carpet was very dirty. The hotel needs a renovation in general.
Everything was on point the pool was clean the rooms and most of all the staff there the best The smell it was fresh the parking is very good checking in was easy and workers all was smiling and greet at all times the manager was the best she a real five star she's always on point with the guess and the workers over all it was a good stay
It's in a very very very good location the place has potionial . Staff is nice, elevators are fast What I didn't like ? Where do I start !! The place needs a renovation !! Smells in the rooms and stains everywhere, rouches also. The sink, toilet and shower were clogged up, asked to fix and was still the same. I had to go buy Draino for the shower drain. Thought it wasn't going to work but it did. The Wifi is iffy as it goes in and out of signal. Housekeeping is loud as they like to slam the doors when cleaning. I asked to change all the bed linens , never did !! The gym is not a gym . Parking will get full and you are forced to park on the opposite end where nobody can see your car, at lease put cameras around the building . Some rooms don't have a microwave and refrigerator so be careful of that. If you looking for breakfest here, you ain't going to find it . It's a 2 star hotel not 3 star. You get what you pay for. It's on the edge of being a motel.
The places around the Ramada Not a very comfortable stay
We found cockroaches as soon as we entered the room, and had to change rooms!
after 8hour the Bath water Still there
The toilet was broken she we checked in. Didn't have any hand towels in the room. We did not get a housekeeping service when we came back to the hotel on the second day. They just gave us a clean towels.
Employees were terrific
Was a very mediocre room for the price I paid. They made me sign a agreement not to smoke in the room or I will get charged, I agree (as I don't smoke). But I get to the room and there is a strong smoking smell. Front desk agrees this was a smoking floor before and they didnt clear out the smell. But it literally smelled like someone was smoking right next to me, so strong. I had to move rooms middle of the night as I couldnt stand the smell. The bathroom was in terrible condition too.
Location Popcorn ceilings. Feels like it needs an update
The food was excellent, the room was spacious and the bed was comfortable. Because of the lobby remodeling it is not clear where to go to check in.
The staff was very friendly and rooms were very nice. Even tho check out was at 11 I still got to check out later and no extra cost and the maids didn't rush me at all. I didn't like that the parking lot gets really full and I had the park far away from the entrance
The ability to walk to everything. Great staff
We had an awesome corner room with a balcony that normally costs $500.00 a night. We paid only $150.00! A Hotel employee knocked on the door @ 10AM asking what time we planned to leave.Checkout time was noon.
There was plenty to do all day. The variety of venues meant we never had to leave the grounds. The $25.00 per day facility fee in addition to the room rate reminded me of the way airlines try to hide how much you're paying for your ticket. Just raise the room rate $25.00. Also, make sure guests know the tip is already included. We were not made aware of this until our second day there.
Comfortable Beds and The pool, Gym, and bar area. Ironwood -restaurant on-site- food was awful. We both had fish and it was not good. Also, very expensive for bad food.
swimming in nice two outdoor pools ,relaxation at ocean beach
It is the perfect get away hotel if you wanna be close to home but yet away, I
The staff was excellent, courteous, helpful....they went above and beyond to make sure we were comfortable. Excellent restaurant. Perfect location. Would return in a hear beat!
The room was comfortable and had a nice view. The menu at the restaurant is a little dated and, therefore, limited. Check in was oddly laborious, so was reaching the concierge on the phone. The toilet did not work and the plumber arrived at 11 pm to fix it but fix it he did.
I have no serious complaints about the hotel. It was clean, staff was friendly, and the amenities were good. The free breakfast was pretty extensive. I found it a little expensive for not being a luxury hotel (but then again, West Palm tends to be pricey.) The pillows also looked really fluffy, but once I put my head on them, they flattened like pancakes! Woke up with a neck ache.
Complimentary breakfasts and choc chip cookies gratis in lobby in PMs. Comfortable king bed, easy access to pool, breakfast, laundry, exercise rm. Free parking., convenient. Shuttle to downtown Location a bit far from restaurants for nights, shopping etc. Cold water in pool. Food selection at next door restaurant and mediocre quality.
the breakfast and later checkout was great, the room was very nice and very comfortable. They even had free cookies at checkin and they were delicious. I liked the entire experience.
Staff was wonderful. Very helpful and courteous. Clean
Check out time is 11:00 and they push you to be out by then.
The location was superb! You are close to the convention center, city place and if you wanted to go shopping Worth Avenue was close Our shower had pink mold init when we had our room cleaned our towels were not replenished.
excellent location close to convention center and City Center
The rooms were spacious and clean. Staff were also very helpful with providing feedback about the area. We also enjoyed the central location of the hotel which was about 10 minutes from the beach and great places downtown. N/a
Location was good for event at Kravitz, but makeover of this hotel scores poorly for comfort and safety. Because this is a downtown property, access to parking through garage was not easy to access. Blind corners and poor sineage made parking less than easy. Layout of the room made it difficult for two people to move around simultaneously. Functionality sacrificing for design didn't work real well for us. High ceilings and small footprint made it feel like you were in a tube - in the very small shower, in particular. Limited storage for clothes, poor air circulation - (hot on one side of decorative screen, cold on the other), inconsistent water temp in bathroom. Missed things like make-up mirror and bathrobes. Breakfast was barely edible. What kind of bird laid those eggs?
The room was comfortable and clean. I had the pool area to myself. They had a full and mini bar available 24/7 along with ready made and made to order food. It was in easy walking distance to City Place. They had a shuttle service to the beach or anywhere within 2 mile of the hotel. The staff was friendly and helpful and we could get a late check out. The breakfast offered was pretty good except for the pancakes.
Very personablessed staff and good amenities. The room was frigid (no thermostat control for guests)
The staff was very friendly and helpful. The food was excellent. The bed was very comfortable and they gave us extra pillows :-) $19 parking :-(
good location early breakfast for marathon good breakfast selection allowed early check-in and late check-out room was never cleaned during stay (2 nights with early check-in)
Great place! Highly recommended!
Clean, nice room, great location! No pool. Week amenities. Less than friendly staff. Breakfast buffet was nothing but cold leftovers - good coffee tho. Nice bar, but bartender kept disappearing!
I loved the suite style room. It was very comfortable. I also loved the location. Within walking distance to all of downtown and the waterfront.
We had a great time at the hotel! The room was clean and comfortable, and the hotel had plenty to offer both on and off the property. I didn't like that breakfast began to be packed up while I was getting a few items. If breakfast is until a certain that time, it should be fully available until that time.
Nice and new hotel. Location can't be beat as you are right in the middle of west palm. Staff is really friendly. Overall I am usually a tough customer when it comes to reviews but I have nothing bad to say. 4.7 out of 5 stars!
Nice rooms furnished well. Good restaurant. Location was ideal for those who wish to shop at nearby city place. Parking is a big issue. Construction makes getting into hotel difficult no parking lot all in garage attached in hotel. Valet was 25 dollars. A little steep to move it 100 yards.
Breakfast Bathroom was filthy. Still waiting for the manager to contact me about the bathroom being nasty. this happen 8 days ago.
The space was nice, as an all suites property, the room was a decent size for more than an overnight stay, Numerous maintenance issues were obvious and inconvenient. AC ran continuously without changing the temperature, and intake vent condensed water and dripped constantly into the living space in front of the changing area and bathroom. Several electrical outlets did not function making plugging any accessories in a real chore.