Kabul Serena Hotel
Overview
Situated in Kabul, Kabul Serena Hotel is within a 25-minute drive of Kabul International Airport and offers an outdoor pool and a sauna. It is ideally located for guests wishing to sightsee in the area.
A wide range of personalized services are available for guests of Kabul Serena Hotel, like a concierge, a car rental desk and a ticket service. Guests can relax with a book in the library. It also offers massage services, an airport shuttle and meeting rooms.
The hotel provides rooms equipped with cable/satellite channels, a mini bar and a microwave, plus all the essentials to ensure a comfortable stay.
Amenities at Kabul Serena Hotel
- Room service
- Business center
- Cable or satellite TV
- Airport shuttle
- Meeting/Banquet facilities
- Wi-Fi
- Hairdryer
- Sauna
- Microwave
- Gift shop
Services and conveniences
- Room service
- Business center
- Meeting/Banquet facilities
Accessibility and suitability
- Elevator
- Designated smoking area
Dining
- Microwave
- Minibar
Parking and transportation
- Airport shuttle
Media and entertainment
- Cable or satellite TV
Bathroom
- Hairdryer
Things to do
- Gift shop
Basics
- Wi-Fi
Spa
- Sauna
Reviews of Kabul Serena Hotel
Summary of reviews
Score by provider
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's dining options?
The hotel offers a variety of dining options, including a restaurant, food delivery to guest accommodations, a minibar, a microwave, and a snack bar. Guests have praised the exceptional selection of food items and the excellent service provided by the staff.
How is the hotel's security and safety measures?
The hotel provides a high level of security and safety, with CCTV in common areas, daily housekeeping, physical distancing rules, and a process in place to check the health of guests. Guests have mentioned feeling very safe and have appreciated the extensive security measures.
What are the common concerns about the hotel's cleanliness?
Some guests have mentioned that the carpets were stained in places and that the plumbing had some unpleasant smells. Additionally, they found the breakfast disappointing given the price, and the coffee quality was poor.
How is the hotel's customer service?
The hotel's staff is known for being professional, friendly, and fluent in English. Guests have praised the pleasant and courteous staff, as well as the excellent service provided.
What are the best times to visit the hotel?
The hotel experiences high season in June and low season in January. Guests have found the hotel to be an incredible oasis of luxury and calm in Kabul, and have appreciated the stunning gardens, architecture, and mountain views.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned the stunning views from rooms, particularly those facing the garden or mountains. Consider requesting a room with a view for a more enjoyable stay.
Be Prepared for Stringent Security Measures
While the high level of security provides a sense of safety, be aware that the check-in process and security measures might be extensive.
Consider the Central Location
The hotel's central location was highlighted by guests, making it convenient for exploring the area and accessing nearby facilities such as ATMs, banks, and gift shops.
Take Advantage of the On-Site Facilities
Guests appreciated the range of on-site amenities, including the outdoor pool, spa, and garden. Make time to enjoy these facilities during your stay.
Be Mindful of Internet Connectivity
Some guests experienced weak internet connection during their stay. If reliable internet access is essential, consider inquiring about this before booking.
Check Room Temperature
A few guests mentioned that rooms were initially cold. It may be advisable to confirm the room temperature upon check-in and request adjustments if necessary.
Embrace the Hotel's Safety Measures
While the extensive security measures may seem overwhelming, they are in place for the safety of guests. Embrace the safety protocols for a worry-free stay.
Explore the Culinary Offerings
Guests praised the delicious food and exceptional service. Take advantage of the hotel's restaurant and room service for a delightful dining experience.
Appreciate the Professional Staff
Many guests commended the friendly and professional staff, noting their excellent service and English language skills. Don't hesitate to seek assistance from the accommodating hotel team.
Manage Expectations for Room Condition
While the hotel offers spacious and stylish rooms, a few guests noted the need for maintenance in certain areas such as stained carpets and plumbing issues. Keep this in mind to set realistic expectations.
Location
What's nearby
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Kabul Serena Hotel
Low season | April |
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High season | January |
Average price (weeknight) | $225 |
Average price (weekend night) | $225 |
When to book a room at Kabul Serena Hotel
KAYAK's top tips for your stay at Kabul Serena Hotel
FAQs when booking at Kabul Serena Hotel
Nearby hotels and places to stay
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Distance to city center | 0.6 mi |
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Nearest Airport | Kabul Khwaja Rawash |
Distance to airport | 3.7 mi |