horrible. awaful. not worth
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Amenities at Casa Marina Key West, Curio Collection by Hilton
- Private beach
- Snorkeling
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee shop
Reviews of Casa Marina Key West, Curio Collection by Hilton
7.3
Good
1378 verified ratings
Wonderful
379
Very good
163
Good
177
Okay
133
Fair
200
Mediocre
111
Poor
215
Summary of reviews
Guests say
Guests frequently praised the hotel's location and some found the property beautiful with nice landscaping and ambiance. However, many reviews highlighted significant issues with cleanliness, including dirty rooms, pools, and public areas, as well as problems with maintenance and hygiene due to birds and algae. Service was often described as unhelpful or inattentive, with unresolved complaints and lack of responsiveness from staff. Several guests were dissatisfied with room size and quality, noting misleading photos and poor value for price. Breakfast received mixed feedback, with some enjoying it and others finding it lacking. Overall, while the setting and some amenities were appreciated, recurring problems with cleanliness, service, and room standards led to disappointment for many guests.AI-Generated from customer reviews
Reviews(7)
Q&A(5)
Tips(10)
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7.6 out of 10
639 reviews
6.9 out of 10
179 reviews
8.4 out of 10
9 reviews
5.2 out of 10
7 reviews
All reviews
I never write stuff like this, because I know people work hard, but I have to say -- do NOT stay here. The good parts? The beach access is lovely, and it's great to be able to hang by the pool. That said, it is not even close to worth the exorbitant prices they're ballsy enough to charge. The building exterior is in near-disrepair, the interactions w/staff were consistently bizarre and challenging...
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Pros (+) All staff was amazing. The lobby and pool areas are nice and fairly well kept.
Cons (-) This property needs maintenance. So many things need repair. Elevators, facade, chairs, bedding, wood in rooms were all things noticed that needed repairs. For a 5 star property it's being maintained at a 2 star level.
Pros (+) Very friendly staff
Cons (-) Everything very bad conditions for the price
Pros (+) Location
Cons (-) The hotel needs a total update it’s tired and old
Pros (+) Friendly staff all encountered
Cons (-) Beach was dirty with plastic cups all over fishing net washed up on beach not removed piers damaged beach equipment old rooms cold in furniture not inviting landscaping not kept up jet ski's for rent in rough shape.
Pros (+) Beach front and other amenities makes this hotel stand out from the others in key west
Cons (-) Rooms seemed a bit simple for the price
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the amenities offered at Casa Marina Key West?
Casa Marina Key West offers a range of amenities including a spa, oceanfront pools with cabana rentals, on-site dining options, water sport rentals, and a nearby golf course.
What are guests saying about the cleanliness of the hotel?
While some guests have mentioned cleanliness issues, others have praised the clean grounds and beautifully clean rooms, highlighting the hotel's efforts to maintain a pleasant environment.
What can guests expect during their stay at Casa Marina Key West?
Guests can expect a beautiful private beach, oceanfront pools, friendly staff, and well-appointed rooms, although some guests have mentioned ongoing renovations and construction noise.
How is the customer service at Casa Marina Key West?
Guests have praised the super friendly staff, A++ service, and helpful valet parking attendants, while some have mentioned slow service and rude staff.
When is the best time to visit Casa Marina Key West?
The low season is in November, and the high season is in February, offering potential visitors an idea of when to plan their stay for a more tranquil or vibrant experience.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach or ocean comes highly recommended.
Consider Renovation Schedule
Some guests experienced inconvenience due to ongoing renovations. It might be worth checking with the hotel about the renovation schedule and potential impact on the stay.
Opt for Newly Renovated Sections
Guests suggested staying in the newly renovated section for a more modern experience. Inquire about the completion date of the renovations for a more updated stay.
Be Mindful of Noise
Some guests were disturbed by construction noise, especially near the pool and beach areas. It's advisable to inquire about the construction schedule and potential noise disturbances before booking.
Check for Resort Fees
Some guests were surprised by additional resort fees added at the end of their stay. It's recommended to clarify all potential additional charges, including resort fees and parking fees, before confirming the reservation.
Explore Nearby Attractions
The hotel's proximity to attractions like Key West Garden Club, Key West Butterfly and Nature Conservatory, and Southernmost Point makes it convenient for guests to explore the area.
Inquire About Adult Pool Availability
If seeking a quieter pool experience, it's advisable to inquire about the availability of adult-only pool areas, especially if traveling without children.
Consider Parking Options
Guests were surprised by the high cost of parking. It's recommended to explore parking options and associated costs to make an informed decision.
Plan for In-Room Services
The on-site al Mare Spa offers in-room services, customized packages, and yoga classes. Guests looking for a relaxing experience may consider taking advantage of these services.
Check for Room Updates
Some guests mentioned that certain rooms were outdated and in need of maintenance. It might be beneficial to inquire about the room's condition and any recent updates before booking.
Location
1500 Reynolds Street, Key West, FL 33040
What's nearby
- South Beach0.4 mi
- Key West Butterfly and Nature Conservatory0.4 mi
- Southernmost Point0.5 mi
- Key West Historic District0.5 mi
- Key West Cemetery0.7 mi
- Key West Lighthouse0.7 mi
- Ernest Hemingway Home and Museum0.7 mi
- Hard Rock Cafe Key West1.1 mi
- Duval Street1.2 mi
- Harry S. Truman Little White House1.2 mi
- Sloppy Joe's Bar1.2 mi
- Audubon House and Tropical Gardens1.2 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Casa Marina Key West, Curio Collection by Hilton
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
September | February | $605 | $525 |
Cheapest month to stay with an average 32% drop in price. | Most expensive month to stay with an average 105% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Casa Marina Key West, Curio Collection by Hilton
Which month has the cheapest rates at Casa Marina Key West, Curio Collection by Hilton?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Casa Marina Key West, Curio Collection by Hilton is September, with an average nightly rate of $371. The most expensive month is February at $843 per night.
What is the cheapest day to book Casa Marina Key West, Curio Collection by Hilton?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Casa Marina Key West, Curio Collection by Hilton is Sunday, with an average nightly rate of $456. The most expensive day is Wednesday at $790 per night.
KAYAK's top tips for your stay at Casa Marina Key West, Curio Collection by Hilton
FAQs when booking at Casa Marina Key West, Curio Collection by Hilton
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See most recommended stays in Key WestGood to know
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
0.8 mi | Key West | 2.0 mi |