The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's customer service?
The staff is exceptional with customer service and the front desk receptionist Olga's manager is very professional. They are friendly, helpful, and professional.
How is the food quality at the hotel?
The food is superb, and the restaurant offers good quality meals. However, it's worth noting that breakfast costs additional money and the price is considered high by some guests.
Is the hotel's location convenient for exploring the city?
The hotel is in the heart of the city, close to many attractions, parks, and public transportation. It's a convenient and central location for exploring Kharkiv.
What are the cleanliness standards at the hotel?
The hotel offers clean rooms and courteous staff. However, some guests have mentioned that the cleaning could be improved, and there were concerns about the cleanliness of the bathrooms in some rooms.
Are there any concerns about the hotel's amenities?
While the hotel offers a retro vibe and spacious rooms, some guests have raised concerns about the outdated bathroom style, poor breakfast, and the need for room renewal. Additionally, there were issues with the internet connection and heating system in some rooms.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Guests recommend requesting a room on a higher floor for a nice city view, which can enhance the overall experience.
Consider Room Selection Carefully
Some guests mentioned that the rooms are clean but old-fashioned, so it's advisable to manage expectations regarding the room decor.
Explore Nearby Attractions
The hotel's central location near Freedom Square and several parks makes it convenient for exploring the city on foot or by tram.
Be Mindful of Additional Costs
Guests noted that breakfast and parking come at an extra cost, so it's wise to budget for these additional expenses.
Check Wi-Fi Signal Strength
Several guests experienced issues with the Wi-Fi signal in the rooms, so it's recommended to inquire about this or choose a room with better connectivity.
Take Advantage of the Hotel's Location
The hotel's central location was praised by many guests for its convenience and proximity to various attractions, making it an ideal base for exploring the city.
Consider Upgrade for Comfort
Some guests found the standard room's bed too soft, so considering an upgrade for a more comfortable sleeping experience might be beneficial.
Keep Expectations Realistic
While the hotel offers a retro vibe and a convenient location, guests should manage their expectations regarding luxury and modern amenities.
Utilize the Hotel's Services
The hotel offers an airport shuttle, laundry service, and a business center, which can add convenience to the stay.
Seek Assistance from the Staff
Guests appreciated the friendly and helpful staff, and it's advisable to reach out to them for any assistance or recommendations during the stay.
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Distance to city center | 1.0 mi |
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