Pros (+) Nice room and lovely bathroom
Cons (-) Service is too slow room service takes over an hour. Food looks great but taste is average, seems chefs are experts at dressing the food but doesn’t taste even close to as good as it looks
4 stars
Ubumwe Grande Hotel
Photos of Ubumwe Grande Hotel
Overview
Ubumwe Grande Hotel provides a charming setting when in Kigali. It has a gym, as well as an airport shuttle, an outdoor pool and free Wi-Fi.
Guests of this 4-star hotel can book sightseeing trips with help from the tour desk. Additional services include a ticket service, a car rental desk and a concierge.
Ubumwe Grande Hotel has 153 rooms that are filled with all the essentials to ensure a comfortable stay. Also available are a mini bar and a refrigerator.
Those staying at the hotel can relax at the in-house bar, conveniently situated for a drink. Packed lunches are available for sightseers.
For those guests who enjoy exploring local eateries, there is a large variety within walking distance. Kigali International Airport is under a 30-minute drive away.
Latest deals for Ubumwe Grande Hotel
Amenities at Ubumwe Grande Hotel
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- No smoking
- Lowered sink
- Non-feather pillow
- Designated smoking area
- Private entrance
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Allergy-free room
- Toilet with grab rails
- Upper floors accessible by elevator
General
- Family rooms
- Hardwood or parquet floors
- Interconnected room(s) available
- Mountain view
- Storage available
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Tile/marble floor
- City view
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Additional toilet
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Dining
- Grocery deliveries
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Dining table
Kitchen
- Electric kettle
- Kitchenware
- Kitchen
- Kitchenette
- Microwave
- Kettle
- Refrigerator
- Dining area
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Kid-friendly buffet
- Baby safety gates
- Child-safety socket covers
- Children's high chair
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Tumble dryer
Pool
- Infinity pool
- Outdoor pool
- Pool towels
- Pool with a view
- Private pool
- Rooftop pool
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Shared lounge/TV area
- TV
Outdoor
- Outdoor furniture
- Terrace/Patio
- Grill
- Balcony
Bedroom
- Socket near the bed
- Sofa bed
- Clothes rack
- Wardrobe or closet
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Shuttle service (additional charge)
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Evening entertainment
Health and safety
- Daily housekeeping
Fitness
- Fitness center
Reviews of Ubumwe Grande Hotel
7.8
Good
456 verified ratings
Wonderful
278
Very good
79
Good
57
Okay
10
Fair
7
Mediocre
3
Poor
22
Summary of reviews
Guests say
Guests appreciated the great location and comfortable beds, but many expressed dissatisfaction with the service quality and cleanliness issues, including problems with air conditioning and slow room service. While some enjoyed the amenities, others found them lacking, particularly in terms of responsiveness from staff.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.8 out of 10
347 reviews
8.5 out of 10
3 reviews
7.1 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's location?
The hotel is located right in the city centre of Kigali, nearby the pedestrian street. It is a modern hotel providing you the comfort you would expect from such a hotel. It has a private garage, which is very convenient, but the plus of the hotel are the swimming pool and the restaurant/bar at the top floor with a great view over Kigali, especially at night.
What can guests expect from the hotel's rooftop pool?
The pool on top is beautiful and warm! Guests really enjoy swimming and watching the sunset. The rooftop bar also gives a wonderful view over the city.
What practical amenities are available at the hotel?
The hotel provides a private garage, a swimming pool, and a restaurant/bar at the top floor with a great view over Kigali, especially at night. Additionally, there is a modern gym, an airport shuttle, and free Wi-Fi.
How is the hotel's customer service described?
The staff treated guests very well and helped organize special events. They are described as very kind and helpful, ensuring a good stay experience.
What are the common concerns about the hotel's breakfast?
Guests have expressed concerns about the limited breakfast options and slow service. Some mentioned underwhelming breakfast choices and issues with the cooking of eggs and coffee service.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a City View Suite
Guests recommended booking a City View suite for beautiful panoramic views of the city.
Request a Room Change for Better Views
If the initial room does not offer the desired view, guests suggested requesting a room change to ensure a satisfactory view.
Check Room Amenities
Some guests experienced issues with the air conditioning and room odor, so it's advisable to check the room amenities upon arrival.
Explore Nearby Eateries
The hotel's central location allows easy access to various local eateries, providing a diverse dining experience.
Inquire About Airport Pickup
Guests recommended confirming airport pickup to avoid any inconvenience upon arrival.
Consider Room Upgrade
If the booked room type is unavailable, the hotel may offer an upgrade, as reported by guests who received an upgraded room with a nice view.
Visit the Rooftop Bar
The rooftop bar offers a fantastic view of the city, making it a recommended spot for enjoying the sunset and city lights.
Request Detailed Information at Check-in
Some guests suggested requesting comprehensive information about hotel facilities and services at check-in to ensure a smooth and informed stay.
Verify Room Type and Features
To avoid any mismatch in room expectations, it's advisable to verify the room type and features, such as balcony privacy and bed configuration, before booking.
Communicate Preferences to Staff
Guests recommended communicating specific preferences, such as room view and amenities, to the accommodating and friendly staff for a more tailored experience.
Location
KN 67 Street, Kigali
What's nearby
- Kigali Genocide Memorial Centre1.1 mi
- Old Parliament2.6 mi
- Stade Amahoro3.6 mi
- Akagera National Park41.8 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 1:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Ubumwe Grande Hotel
Low season | January |
|---|---|
High season | September |
Average price (weeknight) | $144 |
Average price (weekend night) | $161 |
When to book a room at Ubumwe Grande Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at Ubumwe Grande Hotel
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See most recommended stays in KigaliGood to know
Value for money | 7.6 |
|---|---|
Distance to city center | 2.0 mi |
Nearest Airport | Kigali Intl |
Distance to airport | 5.2 mi |
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