Good to know
|Distance to city center||2.0 mi|
|"Great staff, great hotel."||(in 43 reviews)|
|"Super friendly staff and perfect location!."||(in 96 reviews)|
|"Wonderful ambiance, serene atmosphere and great location."||(in 30 reviews)|
Time of year
Show reviews that mention
|arrived very early morning||in 7 reviews|
|bar breakfast||in 24 reviews|
|bathroom floor||in 14 reviews|
|bed was really||in 20 reviews|
|clean hotel||in 66 reviews|
|comfortable rooms||in 8 reviews|
|excellent service||in 8 reviews|
|good food||in 32 reviews|
|great location||in 35 reviews|
|great pool||in 26 reviews|
|great staff||in 118 reviews|
|high quality||in 5 reviews|
|kigali||in 16 reviews|
|lots of plug sockets||in 3 reviews|
|rooftop bar||in 80 reviews|
|room service||in 35 reviews|
|smile on their faces||in 4 reviews|
|storey building||in 5 reviews|
|view of the city||in 34 reviews|
Inability to follow through with a transport request left with an earlier receptionist on duty
Has good top roof restaurant
The money paid should be less according to the room facilities
Great location and fantastic views. Nice rooms. Friendly staff and good food on the roof top terrace
A few tiny details. The blind separating the bathroom and living room was broken and not working. They dont do a turn down service. And when we called housekeeping to makeup the extra bed in our suite it took forever - more than 30 minutes. When we asked for extra water and they said they would need to go to the store to fetch some, we passed as we couldn't near the waiting times.
The location is good. The services at the rooftop is excellent as well. The WiFi has greatly improved from the last time I stayed there
Everything seems ok
The location was great - there are nearby stores, it felt secure and central. The breakfast area was pleasant and the staff were friendly. The food options were very limited but it was fresh. The coffee was delicious. The aesthetics of the hotel were great - the restaurant where breakfast is served, rooftop bar/restaurant and pool were all nicely decorated and clean.
The central air conditioning in both rooms (we moved after the first was insufficient) were not working properly or consistently. We complained multiple times but the issue was never resolved. A staff of the hotel - Sandrine unlocked our door using her master key card and walked in the morning after our first night with no knocking or explanation. The reception promised to follow up on this but they never did and did not get back to us. After that point we felt unsafe - if it could happen when we were present without the hotel making a big fuss was this common practice? Also why was she going into a guest's room when she was not part of housekeeping.
With a stay at Ubumwe Grande Hotel in Kigali, you'll be within a 10-minute drive of Kigali Convention Centre and Union Trade Center. Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. A roundtrip airport shuttle is available for a surcharge.
based on 1,288 reviews
Things to Know
- Modern Hotel
- Nice building
- Great view
- Awesome terrace
Policies vary by room type and provider.
FAQs when booking at Ubumwe Grande Hotel
Where is Ubumwe Grande Hotel located?
Ubumwe Grande Hotel is located at KN 67 street, 2 miles from the center of Kigali. Kigali Genocide Memorial Centre is the closest landmark to Ubumwe Grande Hotel.
When is check-in time and check-out time at Ubumwe Grande Hotel?
Check-in time is 2:00 PM and check-out time is 1:00 PM at Ubumwe Grande Hotel.
Does Ubumwe Grande Hotel offer free Wi-Fi?
No, Ubumwe Grande Hotel does not offer free Wi-Fi.
Does Ubumwe Grande Hotel offer free parking?
No, Ubumwe Grande Hotel does not offer free parking.
Does Ubumwe Grande Hotel offer free airport shuttle service?
No, Ubumwe Grande Hotel does not offer free airport shuttle service.
How far is Ubumwe Grande Hotel from the airport?
Ubumwe Grande Hotel is 5.2 miles from Kigali Intl. Ubumwe Grande Hotel is 59.9 miles from Goma.
Can you bring pets to Ubumwe Grande Hotel?
No, pets are not allowed at Ubumwe Grande Hotel.
Does Ubumwe Grande Hotel have a pool?
Yes, Ubumwe Grande Hotel has a pool onsite.
Reviews about Ubumwe Grande Hotel
Most Popular Landmarks
- Kigali Genocide Memorial Centre 1.1 mi
- Old Parliament 2.6 mi
- Stade Amahoro 3.6 mi
- Akagera National Park 41.8 mi
|Kigali Intl||5.2 mi|