Pros (+) Staff responded quickly to problems.
Cons (-) Given the wrong room at first and had to renew keys Sunday night.
2 stars
Holiday Inn Express & Suites Kitchener Southeast
Photos of Holiday Inn Express & Suites Kitchener Southeast
Overview
Kitchener Inn & Suites is located near Lake Huron, offering 82 guest rooms and suites within minutes of Chicopee Ski and Summer Resort. This inn is also close to Riverside Park, Airborne Trampoline, Centre in the Square, and the Homer Watson House and Gallery. Doon Valley Golf Course is nearby for golfing and the Cambridge Butterfly Conservatory is just a short drive away, as well. This property offers free guest parking and free hotel-wide WiFi.
This non-smoking property offers free daily breakfast and coffee and tea in the lobby throughout the day. There is also a lobby lounge area that includes a fireplace, TV, and plenty of seating. The fitness center and business center are open 24 hours for guest convenience and the front desk also offers 24-hour service. Limo and town car service is available at this hotel, which also offers a public computer station and a front desk safe for valuables.
Kitchener Inn & Suites does not allow pets and alcohol is not served on the property. Extended parking and RV/bus/truck parking are available. Meeting rooms are available for small business meetings and social events. The hotel also provides concierge services, including tour and ticket assistance. Dry cleaning and laundry service are available and the hotel has a multilingual staff. Accessible guest rooms are also available at this property. Guest rooms include individual climate control, blackout drapes, premium bedding, and premium TV. A desk, microwave, refrigerator, and private bathroom are also included.
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Amenities at Holiday Inn Express & Suites Kitchener Southeast
- Fitness center
- Room service
- Free Wi-Fi
- Coffee machine
- Free parking
- Business center
- Flat-screen TV
- Cable or satellite TV
- Meeting/Banquet facilities
- Internet
Services and conveniences
- ATM on-site
- Business center
- Express check-out
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- 24hr front desk
Accessibility and suitability
- No smoking
- Increased accessibility
- Roll-in shower
- Elevator
- Hypoallergenic
- Designated smoking area
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Air-conditioned
- Smoke alarms
- Heating
Dining
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
- Microwave
Media and entertainment
- Cable or satellite TV
- Flat-screen TV
- Shared lounge/TV area
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bathroom
- Hairdryer
- Walk-in shower
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Golf
Parking and transportation
- Free parking
Outdoor
- Grill
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Holiday Inn Express & Suites Kitchener Southeast
8.2
Very good
1475 verified ratings
Wonderful
712
Very good
250
Good
242
Okay
76
Fair
78
Mediocre
39
Poor
78
Summary of reviews
Guests say
Guests appreciated the great location and friendly service, particularly highlighting the helpful staff and good breakfast options. However, many reviews pointed out significant cleanliness issues, including dirty rooms and linens, which detracted from their overall experience. Some guests also mentioned problems with check-in and room assignments, but the staff's responsiveness was noted positively.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
8.4 out of 10
1253 reviews
7.3 out of 10
16 reviews
8.2 out of 10
15 reviews
9.1 out of 10
2 reviews
All reviews
Pros (+) Very friendly stayy
Cons (-) Like everything
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the nearby attractions to Kitchener Inn & Suites?
Kitchener Inn & Suites is conveniently located near attractions such as Doon Valley Golf Course, Chicopee Ski and Summer Resort, and the Cambridge Butterfly Conservatory.
What amenities are available at Kitchener Inn & Suites?
Kitchener Inn & Suites offers a variety of amenities including free parking, 24-hour fitness and business centers, free daily breakfast, and a lobby lounge area with a fireplace and TV.
How is the cleanliness at Kitchener Inn & Suites?
Guests have praised the cleanliness of Kitchener Inn & Suites, with many reviews highlighting clean and comfortable rooms, as well as the friendly and helpful staff.
What can guests expect during their stay at Kitchener Inn & Suites?
Guests can expect comfortable beds, friendly staff, and a convenient location at Kitchener Inn & Suites. The hotel also offers a variety of amenities such as free parking, a fitness center, and a complimentary daily breakfast.
When is the best time to visit Kitchener Inn & Suites?
The high season at Kitchener Inn & Suites is in July, offering guests the opportunity to enjoy the nearby attractions and amenities during the peak season.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Renovations
Some guests reported ongoing renovations, so it may be worth inquiring about the status of room renovations before booking.
Check Breakfast Options
While some guests found the breakfast to be good, others mentioned limited options and empty food trays. It might be helpful to check with the hotel about the current breakfast offerings.
Inquire About Construction Noise
Guests mentioned construction noise during their stay, especially during the day. It could be beneficial to ask the hotel about the current status of any ongoing construction and its potential impact on the stay.
Ask About Water Availability
Several guests experienced issues with water availability, including unexpected shut-offs. It's advisable to confirm with the hotel about the water supply to avoid inconvenience.
Verify TV Functionality
Some guests encountered issues with TV reception and functionality. It might be wise to check with the hotel about the status of TV services in the rooms.
Consider Booking Early Check-in
Guests appreciated the option for early check-in, so it may be beneficial to request this in advance if needed.
Inquire About Mattress Comfort
Several guests mentioned uncomfortable mattresses, so it could be helpful to inquire about mattress options or room selection based on mattress comfort.
Confirm Room Cleanliness
Some guests reported cleanliness issues, such as dirty carpets and unclean bedding. It might be advisable to confirm the hotel's cleaning protocols and room inspection processes.
Check for Nearby Restaurants
Guests appreciated the hotel's proximity to various restaurants, making it convenient for dining options. It could be beneficial to inquire about recommended nearby dining establishments.
Ask About Front Desk Efficiency
Some guests experienced delays during check-in due to limited staff. It might be helpful to inquire about the hotel's front desk efficiency during peak hours.
Location
4355 King Street East, Kitchener, ON N2P 2E9
What's nearby
- Doon Valley Golf Course0.9 mi
- Chicopee Tube Park2 mi
- Waterloo Region Museum2.1 mi
- Chicopee Ski and Summer Resort2.3 mi
- Fairview Park Mall2.4 mi
- Rockway Golf Course4.1 mi
- Grand River Rocks4.6 mi
- Laser Quest5 mi
- Glen Ridge Golf5.2 mi
- Bingemans5.2 mi
- Kitchener-Waterloo Art Gallery5.5 mi
- Centre In The Square5.5 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Holiday Inn Express & Suites Kitchener Southeast
Low season | March |
|---|---|
High season | September |
Average price (weeknight) | $154 |
Average price (weekend night) | $184 |
When to book a room at Holiday Inn Express & Suites Kitchener Southeast
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Holiday Inn Express & Suites Kitchener Southeast
FAQs when booking at Holiday Inn Express & Suites Kitchener Southeast
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See most recommended stays in KitchenerGood to know
Value for money | 8.4 |
|---|---|
Distance to city center | 5.7 mi |
Nearest Airport | Toronto Region of Waterloo Intl |
Distance to airport | 3.5 mi |