Ryokan Genhouin

Clean and nicely kept property.

Not worth the money. Not friendly or accomodating at all given the amount we had paid for our stay (we should have stayed at the four seasons instead). They wouldn’t even let a family member come into the hotel for a bit even though we were 2 and we booked a 3-person room. When we wanted to begin our stay at the hotel a few days earlier than our original check-in date, we weren’t even let into the lobby to ask the question, had to talk to them on an intercom until I asked them to come out onto the street. We also got a strange email saying we had to PayPal the full amount at least 31 days before our stay or else the booking was going to be automatically cancelled, which stressed us out... because we had booked the hotel only 10 days before our stay. The email stated that they would offer coffee and bread in the morning which was insulting given the price, and so we thought this was a scam. Surprised it wasn’t. The staff was not friendly and accommodating, they made us feel like we weren’t welcome.