Having stayed at the Levante some years ago we were unsure if the previous high standards of the hotel would have diminished in any way, however, we were re-assured to find that standards remained at the highest level and we thoroughly enjoyed our stay. Probably a little more selection in the dining area, especially at breakfast time and for vegetarians in general
Everything was absolutely perfect only one minor criticism is that there were no tea and coffee making facilities in the room.
Relaxed by the pool, used the gym almost everyday, it was very well equipted.Enjoyed the walks around Benidorm old town. We thought the hotel dining needed to have more selection, both breakfast and dinner, and the food wasn't always very warm.
It was very nice , nice room clean plenty of extras in the room very convenant for eating and intertainment, very happy with our stay at this hotel It would have been nice if we had coffee and tea making facilities in the room, also we found that the food wasent very hot that is breakfast, the facilities diddent keep the food warm enough, we had to warm it in the micro wave
I was there for work and holiday, it was my girlfriends first time in Spain and we both had a great time. My girlfriend only drinks one hot drink and that is lemon tea which she brought with her as you do not supply it, but she was not allowed to use it within the hotel!!!!! therefore she onle had cold drinks for the whole of her stay which was not good!
Frienly Staff Breakfast bit basic
I wasn't there long enough to answer. No handicapped room or facilities ? In this day and age you should be ashamed. Benidorm is full of handicapped visitors over 60 yrs.How do you get away with it ?
I liked the spa best. But the staff were not helpful at all. I thought the rooms were basic and too bright. The tv channels were basic. The cleaning staff did not replenish soap,shampoo etc once during my stay. The floors and shower were dirty and hair from the previous occupant was evident. The terrace doors were difficult to lock. The staff at breakfast were surly and rude,so I only ate breakfast twice. i did not risk having further meals in the hotel.
Very clean and fresh looking. Not as much choice on the menu as most hotels we have stayed at, especially no black pudding for breakfast.
There was a lot of things for the children, arcades,big pool, small pool, spa, nice bars, good food, well organised and well run hotel. The staff would do anything to assist you. No, we have stayed at many hotels in benidorm and this was the best all round.
the location is the only plus point of this hotel, the price seemed fair when we booked it but looking around when we arrived at the resort there are better deals to be had. the decor of the hotel can only be described as disgusting, what they are trying to acheive i cant begin to imagine. it's as if some school children have been let loose on a project. the noise is also a problem, we were woken at 4am everynight by people returning from a night out, not english i must add, shouting was common but nothing seemed to be done about it.
Amazing. Right in front of the beach. Our room have a huge see sight balcony whit sunbeds. We can swim in the see and get tan in the balcony. (Wicth is a great becouse theres no room for one more towel in the sand). Really amazing
Very close to old town. Big spacious room. Very basic room. Only one tiny lift. Rooms not sound proofed.
Location and price Difficulty parking nearby
Location There is no heating in the rooms only air-con and the locks on the doors are just a small lock with a key, doors themselves are very thin.
only the location. Everything.
staff were v helpfull but hotel was a bit of somthing eles the paint work was so bad
The view from the balcony The room was noisy from guests arriving back at 4am , the walls were thin and our room was next to the lift which made a lot of noise. The rooms were cold as we were not given the remote for the heating system. Breakfast was poor and cleared away promptly at 10am.
We had rooms with the sea views - they are stunning. The Rooms are basic but comfortable and clean and fantastically situated for a night out in the old town but I can not comment enough about the stunning views. It was great to fall a sleep listening to the sea breaking on the beach. N/a
Only the location. The room we stayed in was grubby & dingy. The decoration was supposed to be artistic but it was definately not. The room we stayed in had 2 Different sized double beds, was very small & was very scruffy.
location is perfect, the staff very friendly, the room was excellent value for money and clean
we live in spain,but we always like to get to benidorm for short breaks ,we have tried quite a few hotels but this has been the most enjoyable
A nice and clean hostal with basic facilties with a manager who could,nt of been more helpful.
very nice helpful staff, lovely location ideal for the beach old town and shopping, very clean nothing really
we like the la santa faz it was very clean and the staff were very good we would go there again and its not far from the beach it was all ok
Just in the center of the town and staff was available 24 hours per day
the hotel and staff were really friendly although most didnt speak english. the hotel is right in the centre of the old town and was perfect.
the cleanliness of the hotel overall and the friendlyness and helpfullness of staff at reception was excllent a little bit noisy at night time
Good position and access to beach Parking problems
close to beach close to football stadium very basic but very clean and friendly staff
Utterly luxurious and very select - just as 5 star hotel should be. The entire experience was delightful with charming staff and a superb location. The views from the bedroom were stunning and the bed blissfully comfortable. The junior suites are well worth the money and we will definitely stay again
Very nice view from our room The rooms are very too small for a 5* hôtel
Amazing place, beautiful food! No swimming pool
staff very friendly, location good, views lovely.. no not really..
Friendly staff. Very clean throughout. Relaxing. Half board menu very restrictive for a week or more stay (too repetitive). Needs to be extended to give more choice.
The location of the hotel has a difficult access, especially if there's a festivity going on - like the evening I arrived - and the taxi couldn't get closer than 300 meters from the hotel which is on a hill. Foreign alcoholic drinks (too) limited available and not in line with a 5 star hotel. This hotel deserves 4, maximum.
Elegant design. Friendly staff. Excellent location. Gastronomic restaurant. Small room. Small bed for two.
good room,service was prompt and attentive its location is excellent for all that benidorm has to offer
The sea view and the location. The buffet food. Quite poor in quality.
The rooms were comfortable, parking was on site and the a la carte restaurant was excellent the pools, while no use at the time of year we were there would be tool small
Two double beds fantastic, views from the bar and restaurant brilliant.location is excellent. The cold buffet was very good, plenty of choice but, the choice of hot food was very limited. People do not always want to eat salads and cold meats and cheese.
Excellent location between the two beaches in the old town area. Taxi and buses two minutes walk away. Seafront 5 mins away. Mostly flat and easy walking. Buffet meals fresh plentiful and varied. Bar prices reasonable for this class of hotel. Free Cava at breakfast very enjoyable. Red wine we had in the restaurant good quality. Outside, plenty of Spanish cuisine to be tried and enjoyed. Great mix of Spanish and other Europeans in the hotel and locally. We were lucky with the weather which made the holiday for us. As we went out of season no stag or hen parties about. Surprised at the amount of older people enjoying themselves. Yes we would go again at about the same time of year and recommend this hotel with no hesitation. Emailed asking for a sea view and if they did a meet & greet at Alicante airport, got no reply. As it happened, all the rooms get some views of the coastline.
The hotel, the food, and the facilities were all excellent
The views and location. No coffee available during the lunch/dinner.
we have stayed here several times now and have never been dissapointed by this hotel
I liked the plesent design of the hotel and I appreciated how clean the hotel was maintened in both the public araes and my room. The bar staff were particular effecient and cheerful. Not being able to take a drink from the bar into the the dinning room, when dining alone.
Great location - pleasant enough hotel - perfect for a short break
Spacious and clean
Room was clean and tidy and we found the included buffet breakfast very good We were only there for one night and didn't come across any bad points
very good freindly and time
Came for Benidorm Palace superb location. Reception area not up to 4 star standard needed some decoration/plants looked clinical.
The rooms are very good. Food was acceptable. The bars not up to 4 star quality.The one good quality bar was closed. Internet was out of service for the entire duration of my stay. Entertainment was poor
Everything was great except item in next box The room for non exsistant entertainment was far too small for the purpose and only smokers would be able to see anyway, on Christmas day it was so full people were bringing in in tables and chairs from the non smoking area,i am sure that a fire and safety rule was broken with approx, 200 people in an area meant for about 120,only at the last moment was the Piano Bar opened at about 8pm
it wasnt a 4 star hotel very basic
Location, Friendly understanding staff
Air conditioning did not work. Safe in room did not work. Hotel was approx 20 minuets from the beach.
excellant standard throughout not really...I was a bit concerned with the amount of hot drinks being carried at meal times with a lot of children running about too.
Location close to beach and shopping/restaurants Not god service among the staff, no smile, no service minded at all.
Breakfast was excellent. The hotel room was very spacious and had good views.
new modern, clean hotel.location not good if you want to be close to main seafront area. went at end of october and hotel, full of spanish pensioners.they took over and they were very rude and ignorant towards other guests
Reception area was modern, and clean. The 'spa' as per the hotel name was closed, without any prior notice when booking the hotel. The shower(s) were constantly varying in temperature, making basic comforts not enjoyable.
The position of the Hotel was exelent for bus drive to surrounding placeses. The staff acted profesionalt, and was service mindet. Nothing
The hotel was amazing, the staff as well, very helpful. The room was really nice and clean. They change the towels everyday, very efficient, no delays. The food was great as well, big choice. Also you can have buffet lunch at the hotel which is very comfortable and big choice.
Buffet selection good. Wine price and selection in restaurant good. 1) Guest parking at €12 per day is not " a small additional charge" when staying for nearly a week, and the fact that there was free street parking right outside hotel failed to be mentioned. 2) Gymnasium very poor, equipment needs servicing if not updating (one exercise bike didn´t have a seat, weight machines were rusted and dangerous to use). 3) Although bought wine in restaurant each night - not allowed to finish bottle in lounge/ bar area, which seemed petty and usually resulted in us going out for a drink elsewhere as wine choice in bar was poor.
It was a nice hotel and very good situated not so far from Albir centre, however due to the many spanish tourists it was very noisy.
We have a car and were impressed by the secure parking that was offered. The food selection was excellent and quality was good No
the location & staff
The hotel was in a good location,the food was excellent and the parking facilites was very good the staff were very helpful and friendly. We thought that the entertainment in the hotel was poor unless you liked line dancing or karoake
food was good choice, great location,near beach,shops,nightlife.cant fault! aircon too warm? couldnt get it to cool setting.
spacious room ,good breakfast and dinner,location
i stayed there 14th till 20th nov 10,and was very surprised with everything about the hotel.the room was clean and tidy.fridge in the room and free wi fi.the food was great.location was 5mins walk to bars and beach.ive been to benidorm loads and i will go back to the rialto for sure.my friends stayed just down the road and all they done was moan about there hotel..when i filled in the form at the hotel about my stay i put good on everything,,,i should of put excellant..wayne
most of all,the cleanliness of the room and the hotel in general.The decor was immacculate,not a blemish, the room was smart and modern,flat screen tv and a small fridge.the staff are very friendly,no noise at all from the other guests.A really good comfortable hotel I was on the top floor and there was a constant whiring noise,day and night,coming from above
The staf were helpfully and always had a smile. The food was excellent very varied and the room was spotless clean and comfortable. Excellent alround.
The room was kept very clean with clean towels as required. The room had an odour when I arrived. I remedied this by opening the window and cleaning the toilet. I don't think that the housekeeping staff use toilet cleaner, as a consequence the toilet smells when it is used, and this leaves an unpleasant odour in the room which is shut in when the windows are closed, which could cause pollution if the there is no toilet cleaner used on a daily basis.
the food is excellant,the room basic buteverything you need,lots of tv choice, location for the beach,quiet area. none
food accomadation comfort
Food was very good, maid service was good We were given a room that I think was staff quarters. the view from the balcony was non existant
clean hotel sound travels easily through hotel
very good hotel
Breakfasts were excellent also enjoyed the entertainment Noisy neighbours guests on either side of us as the walls are paper thin.
Convenience for shops & bars. Being a jacuzzi fan I was disappointed in the fact that it was in with the swimming pool and not a seperate heated tub.
Food was great and staff were freindly
Nice food,helpful staff. Lifts too small and too few!!
Only stayed one night so cannot really make any comments Room we stayed in was above front door and was a bit noisy through the night
The breakfast was very well presented with plenty of variety. The situation within the town was fairly good. The room was very basic with no hairdryer (had to be hired from the front desk as did the remote for the TV!)) and there were absolutely no niceties that one would expect in a 3* hotel. The room was non-smoking but there were ashtrays on the balconies and everyone smoked out there and the smoke drifted into the rooms.
Location ideal, public parking facilities nearby, courteous and attentive staff and good food. Excellent value for money.
Hotel brilliant value for money and in good position on edge of old town in benidorm, food was good, again cant fault the value for price paid. Nice clean accomodation. No parking, noisy bar in back street below our room, but next time will ask for room at front of hotel.
location and the coffee bar
Easy access to beach, shops, transport.. Noisy side streets around hotel.
Too bright lights in the main dining area
good Location and the beach and seaside no complaints
location was excellant food could be improved as it is very continental this I don't mind but there was too many cakes at breakfast
Spaciuos suite well furnished with excellent balcony views Nothing very pleased with whole experience
the hotel was very clean, all the staff were kind, and the location was fantastic
fitness center + swimming pole no
Location superb, food pretty good, great size rooms and what a view I think it may not be as good as t was a few yers ago, rooms are looking a little dated and cleanliness of rooms, lifts etc has reduced.
food not hot enough
The Hotel is placed perfectly, the rooms were lovely. Heating was a bonus for time of year. (March) The pool area is in need of refurbishment, all the sunbeds we tried were broken so we could not sit at the pool. This really lets the hotel down in a big way.
the hotel is in an excellent postion it was exceptionally clean warm and comfortable nothing to not like
Loved the view and the staff that could speak English.
convenient, pleasant and helpful staff. they took dogs. Food was excellent building/refurbishment taking place during our stay
Superb room, shower. Comfortable bed, Nice breakfast,, friendly staff no
Location. Room. Pool. Would have been better had there been a lift.
very clean and comfortable. breakfast wasn't really good, no enough hot dishes.
The site Smoking in the lobby
As a party of 15 people we stayed one night and found the hotel excellant fr our needs. The staff were friendly and helpful. Nothing was too much travel and several of my party said they would stay there again.
staff very pleasant and helpful room was excellent
The staff were very friendly and attentive; the room was very clean and well looked after. Overall it was very good value for money.
Nice Big Rooms
Very pleasant staff, able to help out and provide with information about the area. Some of the staff spoke Polish, my other language. Really large room. Inexpensive meal at the restaurant. Proximity of a major road (can't change that but could be listed in description). Not all staff spoke English (but some spoke Polish!).
Right next to the road. If you have a car, it's a good base to drive around the area. The wifi was great and available right inside the room. Generous breakfast! Room was spacious. My Garmin Nuvi 755 GPS indicated the hotel to be on the wrong side of the road. We drove right past it and had to U-turn to look around again.
The hotel was very clean, the room was a good size and very well maintained, and the pools were lovely The dinner buffet was very expensive for the selection offered.
The location of the hotel is very nice (if you have a see side room). The price for internet access is extremely high. Access should be included in room price.
location and the room Reception- for the size of the hotel, 1 receptionist did not seem enough.
Piped music being played The hotel does not need it It is unnessary
The service was absolutely superb. I stay in hotels about 150 nights per year and this is one of the very best hotels I have ever stayed in.
Beautiful grounds and pool area, spacious rooms, nice shower, good breakfast.
The most friendliest and helpful staff I have come across amongst the many hotels I have stayed in around the world. The fact that at any one time only one restaurant was open in spite of the fact that the hotel gives a choice of four (one of the reasons I booked in the first place) also they must find a way of keeping the buffet food hot.Limited choice on the al a carte menu,and quite expensive for the standard.
Location Location Location. This was also a very comfortable hotel and deserves its 5 star rating.
I did like everything! Nothing to complain
Services & facilities Retaurant Palava
A real paradise on the Costa Del Sol Spa not flexible on treatments offered, strange in times of recession.
I liked the grounds, gardens and pools and the fact it was not overely crowded. The staff had warm and loving personalities. They were filming a movie but hardely notice any difference in the service. I loved the massage and the staff was incredible! :>) I can not think of anything I did not like. The first night we were tucked in a corner with out much of a veiw but the staff moved us with out to many questions. we were moved to a room that had a nicer view of the pools and gardens. I felt bad asking to being moved, but the staff seemed to understand.
The magnificent gardens and excellent staff. Cuisine was not up to level of hotel------Poor in fact .Eg Stale crisps and poor bread with too much mayonnaise delivered to our room , Breakfast greasy -----We could go on .
The atmosphere. The price of the drinks.
Very nice hotel, friendly people, great spa. I was very quiet first week of Novemeber but weather was still very nice..
The friendliness of staff. The layout of the hotel, the pools were fantastic, the comfort - it felt like home on a grander scale.
very nice gardens indeed, stylish theme but luckily not overly "asian". typical international layout for this class of resort. popular hotel with the wealthier spanish. helpful staff. comfortable room layouts. nice pools. not much, maybe the choice of snacks from the bar is a bit limited for the demanding hungry guest. plastic goblets around the pool is fine for safety, but I would have preferred glass at the poolbar itself.
the quality of the building was good.swimming pool area was outstanding-very classy.Bedrooms stylish with good size and facilities.Felt the staff in general were helpful and happy. I felt the food and beverages department needs to up a level.Breakfast was good but at 25 euros too expensive.Bar meal late at night was poor,the asia restaurant meal was ok but felt it just lacked a little class the sweet was a frozen bannana wrap which was bland.Poolside restaurant - ifelt the food was bland more so the sauces.Another big issue was the correct utilisation of public areas
Staff were absouletely wonderfull. The pools out side were amazing and very attractive. At this hotel you should have a better Lounge/ Bar with variety of drinks. in black was disaster, it should not be categorized as gastronomy !! they run out of wine ! they have only two bottels of wine!! Resturants in general were below expectation. at check out we were over charged and we have to tell the receptionist to rectify the mistake. check out process was not efficient neither accurate !!!!
I liked the room with the balcony.The airconditioned worked well too.The indoor pool is heated at 32 degrees witch is pleasant.You have to pay 5 euros to use it although you get one free entrance per stay.I had a wonderful massage there.There is a supermarket right in front of the hotel and a big one behind the hotel that is so convenient for families. I did not like the food at the hotel.I recommend breakfast only as they are plenty of restaurants 5mn walk from the hotel.The hotel is located about 10 to 15mn walk from the beach whcih is a bit far to walk in the heat....the lifts are often very busy ( up to 15mn waiting time)so I would advise asking for a low floor so it is easier to use the stairs.
Very helpfull staff. Food was ok and the swimming pool nice. More like a family Hotel than a Party hotel
This was the second time we have stayed at the Princessa and we enjoyed ourselves both times, it is easily accessable and close to all amenities only thing we found was that the pillows were very hard
hotel staff was fab and very friendly. not enough younger people staying at this hotel..
indoor pool facilities,smoking areas within hotel,good choice of food,resonably price drinks,
location was very good, five min walk to beach, restaurants. Food was very good. swimming pool was lovely.
lovely hotel, reception staff extremely helpful and speak very good english. they seem to be happy to help with any quiries you may have no
The pool area was very nice. The staff were pleasant but not over friendly. The buffet breakfast left a lot be desired. After 2 mornings we decided we would rather go out for breakfast as the food was not great.
Excellent price for a 4 star hotel in August.
The hotel is as close to the beach as possible within 20ft from leaving the hotel you have a secluded part of the sea to swim in, Some staff did not treat guests as guests which was very enoying !!!!
Nothing wrong with hotel just too far from main strip but if it is quietness you are looking for then its the place to stay there should be tea/coffee facilities in room and also fridge, breakfast wasn`t good at all only the once did we try it and that was enough, the pool was inside which was great but needs cleaned
Great location, close to the beach. The staff was very nice. Rooms were clean and cleaned everyday. Especially I would like to thank Marcelo for his help during last day of our stay. The breakfast everyday was the same so for longer stay was boring. In general for that money we were very happy.
Amazing location right on beach. No noise at night. Everything in walking distance. Helpfull staff. As all hotels in spain they never sweep the floor. Maids would remove aircon card when they tidied the room and leave open the balcony door something that would of invalidate our insurance.
Loved the location, the rooms were simple but spotlessly clean. Very friendly staff No complaints at all
Friendly, small, excellent position
The view from our balconecy was very sureal, it actually looked like a post card picture. Nothing could of been improved
I thoroughly enjoyed being close to the centre but not too close to hear all the noisy traffic. To look out on to the sea and to hear it was lovely, I will definately be coming again.
Nice clean hotel, with excellent views and communcal areas. Swimming pool was a bit cold!
All round an excellant hotel the staff are very welkcoming and accommodating, hotel nadal we think is proberly the best sittuated hotels in benidorm right on the beach and wiyhin easy walking distance to the night life, The terrace bar is a perfect way to end the day it is so relaxing what a brilliant idea Thanks for a great Stay
Really enjoyed my stay. Excellent location. Room was spacious clean and quiet especially as there was a lot of Spanish pensioners staying at the same time. Maria on reception was especially pleasant and helpful. The breakfast was not to my liking but that was a personal thing
The position of the hotel was excellent. The staff were attentive and helpful. During a two week stay, the breakfastt menu was repetative, but the food was good and well presented.
The friendliness of staff & the quiet situation not enough lighting in hall near room ,
Very close to the centre on Benidorm and convenient for all the night life.
The location was right on the beach front whilst being very close to the old town area
First Line Location, cost, room comfort Small niggle - swimming pool needed to be cleaned
Great location, clean and comfortable. Overall excellent value for money. The tv is tiny and the security safe didn´t work.
Very close to beach! Parking facilities.
The sea view Lack of Fascilities in the room and hotel,the breakfast was poor..
we have used this hotel about 7 times and always found it quite good, this time the food was not very good,