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The restaurant is superb! We expected the reception staff to speak English!
Nice room Wifi connection was very poor. only able to connect in hotel lobby
Swimming pool and garden are great, especially with children. Although practical with children, the apartments definitely need renovation, in particular carpets should be replaced.
Good value family room, dinner and breakfast were both excellent. Very big pool. First impressions weren't great - the next door property is very run down, the hotel is a bit scruffy but lots of refurbishment in progress. No shower in the room.
The unit we received was very spacious and had a small kitchen and dining area. The area were the hotel is located is very beautifull. We parked our car just outside the hotel and only had to walk a few steps to it. This is convinient when there is so much snow on the ground. once in the room we realized there were no towels, no soap or shampoo, and no toilet paper. We went to ask the front desk for these things and they were promptly given to us.
Internet connection was not available
Very comfortable room and excellent restaurant We found it difficult to find
this is a delightful hotel with all good services and an amazing restaurant, not to miss, truly amazing restaurant!!!
Good restaurant, large bedroom for a reasonable price, very quiet room ideal to rest.
Friendly staff, good facilities. I came to the Vogezen to climb the Ballons on my bike. The breakfast provided a solid basis for these trips and the spa was a great way to relax after the trip.
very nice hotel , friendly staff
very friendly staff, clean rooms and good beds
Hotel room was very nice and had a very nice fresh smell everytime I walked in at the end of the day. The staff where very frendly and helpfull. We where told we could have breakfast and dinner at the hotel everynight for around 48 euros. I made it clear to the women sayin is that 48 euros for the whole week we are staying and I said that 3 times and she said yes for the whole week. Me and my friend thought happy days thats a bargin and at the end of our stay we got hit with a bill of 500 euros for both of us and that was for 5 nites stay with breakfast and dinner while we where told it only cost 48 euros for the week which makes it 96 euros for me and my friend, I regret paying it know because we got absolutly robed. When have you ever heard of such a ridiculous price of 500 euors for food for 2 people you would think we would be staying for a month.
Very friendly staff, excellent service, good restaurant
perfect stay! the hotel is very nice,comfortable and clean room,new fresh bathroom. Good breakfast.Internet available.I advice it to everybody! everything was perfect!
close to the slopes (10 min by car), nice and fairly clean room. Go visit Le musee de mille et une racines in Cornimont :-)) It's unique! the staff was not particularly friendly ... if u want to use the sauna, don't forget to book it
Free wireless internet, very reliable. Ideal if you want to experience the mountains. Located on main road, so very noisy if you had to leave the window open for ventilation as we did. Too hot otherwise because of heatwave. This hotel would be excellent for a winter ski break, but not ideal for exploration of the major towns of the lower Alsace.
Clean, comfortable, nice staff. Dinner was okay. Beds were uncomfortable, a big piece of foam
Service of Rection staff was excellent Moved to smoking room which turned out to be disabled room, shower did not work properly.
The receptions staff was wondeful, friendly and positive Mattress is a slice of foam. A bit tought on old bones.
Good breakfast. Clean and comfortable room. Bathroom ventilation either not working or inadequate. Water from shower spread over floor outside shower cubicle. Design problem?
Good quality restaurant rooms were not ready ( not clean) at our arrival (around 14h15)
Big room Lof of noise via ceiling/floor. Bed was way too small
The hotel was very clean. Our room was an apartment which had more than adequate space for us and all of our walking gear. The bed was most comfortable. The only problem we had with the hotel was that there is no name on the hotel itself to alert you that you were there.
Huge rooms. Great rates. Friendly staff.
The staff was very helpful and professional.
The hotel is in a very nice setting, right by the lake and within reach of the Vosges mountains and beautiful villages like Colmar and Riquewihr. The hotel did not have air conditioning and it was too hot to sleep in the rooms. We couldn't open windows because of the noise outside. We booked a table in the restaurant on the Sunday night after choosing a menu which was displayed. When we arrived, again, the temperature in the restaurant was unbearable and we were told that there was only a buffet. We left, as we wanted waiter service and then had trouble finding a restaurant which was open.Such a shame, our stay could have been so nice.
friendly helpfull staff looked like 5 star when we arrived heated outdoor pool very nice with bar reasonable prices.right in town by bars and restaurants but still quiet at night. seperate w.c. but extractor fan not sufficient so we had toilet smells in the room
Excellent hotel, superior room is beautiful. Nice village, hotel is near the lake Gerardmer. Worth more then 3 stars in our opinion. Owner was very interested in our opinion. Breakfastconcept is ridiculous, standard price is €16,- supplement of €8,- when you want eggs for breakfast. Better have breakfast at a local terrace for €6,-.....
The location was excellent. Parking was available which was a huge bonus! The staff was very friendly and accommodating. A great visit!
nice hotel, nice location, nice ambience It was mentioned that the hotel would have a fitness room. The small room was located at the swimming pool area and the room also contained the sauna !! Obviously non of the equiment was maintained for years and half of the maschinery was not useable at all. So not usable at all.
Relaxing, clean None
Lovely Hotel, all the facilities we wanted. Very hot when we were there and no aircon or fans. Quite uncomfortable sleeping.
Good hotel and fascilities, but rooms a bit run down. Nice bar with friendly staff. Breakfast not great rooms run down a bit, breakfast not great
The hotel is idealy situated, with good private parking right in the centre of Gerardmer. The rooms were spacious and quiet. The breakfast varied and plentiful, the service excellent. A very enjoyable break.
Breakfast and main hotel good, staff helpful, garage security good annexe bit basic but functual, bar not allowed to serve drinks and restaurant now closed.
Safe parking There was working going on. The Hotel lighting could have been better. Had a hard time finding it.
Very friendly and helpful staff. Great location. Very pleasant hotel.
Hotel very well located and friendly staff.
The Location The hotel manageress was a bit curt, to the point of rudeness. Not far off being like Basil Fawlty.
the owners are very friendly and discret, i would definitely stay there again on my prochain trip, and they speak english very well
Reception staff not particularly friendly
The swimmingpool and the emplacement, next to the Lac and near the city. I made the reservervation for one big bed, and there were two smoller. The personnel from the hotel, the recepcionists was all the time rude. All the rest OK.
The room was excellent value, clean, exactly what i expected, and a good location. If i was confident of arriving before the close of reception i would use this hotel again. I arrived 2 minutes after reception closed at 9:00 and the hotel was in darkness. Fortunately the receptionist was still in the car park and directed me to the location of the key and room details (in another building, also in total darkness, i neverwould have found it by myself), so i would not recommend this hotel unless you are confident of arriving while reception was open. The curtains in the room were very thin which was nice because it meant you could look through them and see an impressive view. It also meant that anyone looking in from outside when the lights were on and the curtains were on can see into the room from the road outside the hotel.
It was very close to the race I was taking part in and the manager arranged to have breakfast at 6:15 on race day instead of the normal 8-10am which was greatly appreciated. The shower head holder was loose which meant you had to hold the shower head when having a shower. The decor was a little outdated and the carpet on the walls is pretty novel.
Owners were very pleasant. Hotel is currently being refurbished which meant not all facilties were available. Standard of rooms was good. Lack of facilities (see above).
Location of this hotel is very good. It is too expensive and the heating system is very poor.
Staff pleasant and helpful Bar + computer access shuts at 9.30pm
Friendly, helpful English speaking staff. Good breakfast.
Ideal location near to bars and restaurants. Very clean hotel, large rooms and good value. Breakfast quite expensive but room reasonably priced.
Very dark and un-welcoming room, although comfortable. Hotel lacked any character and breakfast was a bit disappointing in the variety of food available.
The staff is very helpful and nice. When choosing the type of room we want, I was attracted by the description in booking website that this room is "more spacious than the standard room". In fact, this room should be described as a "family room" with a semi-separate smaller room of two twin beds. So, since we are a couple without children, the extra room/space does not give us any real benefit.
super nice personal, good location, beautiful hotel - everything was just perfect! ;))) we liked everything very much :)
Friendly staff/owners ; nice, honest breakfast although some fresh fruit would have been nice ; some rooms are still to be refurbished/renovated, which is also planned. Due to renovation, the bar was closed. (But Rome was not built in one day either)
very good food / value for money at restaurant
Situation is very good because at walking distance of the center of Gerardmer. Good value for your money.
cleanliness of hotel service in restaurant
Staff were without exception excellent and the dinner we had was both very good and very good value
Very enjoyable surroundings, very nice pool, much above the usual hotel standard, good food Price for the 4 person room much too expensive, service at the restaurant a bit slow, especially with young childfre
hotel is located on a noisy street. not what you expect in a holiday (mountain) resort.
good room. very conveniant. quiet you need french
Clean, comfortable room. Nicely furnished. Friendly and efficient staff.
Great value for money! Great Breakfast!!!!!!!!!!!!!!!!!
Excellent food and staff.
Beautifully stylish hotel in a beautiful setting. The staff ware very friendly and helpful. The restaurant was very good and the bar was very nice. The fitness was brand new and the swimming pool was nice. A refreshing place in the Vosges. At our stay, the spa was malfunctioning and wifi was in repair.
The location is very nice and the rooms were swish & in good condition, but small. Food for two adults could easily cost more than the room rate for a night. They charge additionally for everything including Breakfast and access to the Sauna and Spa. The staff were inconsistent with some very nice and some very angry people.
The location overlooking the lake was good. The terrace and lounge areas were very well done, comfortable with a great view. The buffet breakfast was overpriced at 20 Euro per person. We would not expect a luxury hotel to run out of bread at breakfast. Only 3 or 4 tables were taken at breakfast and food was not replenished as it ran out.
This hotel is very nice. The furnishing and decor is attractive. Mr. Valentin (proprietor) takes care of his guests and makes them feel very welcomed. We were there for the StrongmanRun, and he opened his kitchen for us on Sunday night (usually closed for dinner on Sunday). The meal was delicious, and he paired it with a wonderful wine...nice. Thank you, Mr. Valentin. The bed was too firm.
The renovated room & bathroom, the restaurant (ambiance, food, wine), the desk personnel. The bed (too soft), the restaurant personnel.
Lovely, friendly staff who were very helpful bearing in mind our poor grasp of their language. The walls seemed very thin and we could here far too much of our fellow guests toilet habits!! The heating sysyem and bathroom must be due an upgrade although this may be adaquate in a 2* hotel.
Not expensive and well located, the food at the restaurant was good and the staff attentive. Rooms were dated, cramped bathroom, and not a very comfortable bed.
The location was brilliant. The town of Gerardmer is a real treat after having stayed 4 or 5 times in La Bresse. The issue was not the hotel, but the folks that were in the hotel who came back from the casino and were very loud. It is to be expected, the casino is across the street.
Good location close to lake front. Good restaurant. Helpful staff. No seperate lounge area
Nothing I booked room with lake view...no lake view..the lake was so far away...so we could see the casino instead. Breakfast was gone until 9h00...if you go later you will not find anything. The hotel is very old, everything is old. Restaurant was kind of ok. But the waiter was taking our full beer glasses non stop. You really have to guard your drinks.Forget about spa...swimming pool is small and warm but in the other hotel. For sauna and hammam you have to pay 8-15 euros per room. You could also hear you neighbours. Please have in mind that this is a one star hotel.
The location Having to pay more by booking through the internet !