Location one could call it is vintage, I would say it is terriblle, but since I paid 50 for night it is my problem
The hotel is beautiful, quaint and unlike any other hotel. We love that it is family run and not a chain. The breakfast is excellent, the staff were very kind and willing to help. The room was kept very clean and the linens smelled wonderful. The location is perfect with shops, restaurants, the city center and free parking all within blocks. We loved every minute. The beds are a bit small for my 6 foot 5 inch husband and mattress is very firm but fairly comfortable.
Very clean and nicely decorated. Very central. When booked we asked for a cot but not provided. On arrival we asked for an extra bed (instead of the cot) but was told no as the receptionist was on their own.
This Hotel is basic but is clean and in a great location in a very unique city.Great value for money.
Room decor No high setting for shower
Big room for France. Good Breakfast.
It was fairly central and provided adequate rooms and breakfasts. The lack of parking facilities next to the hotel, and the lack of a loungue or bar in which to relax after walking round the city, before retiring to one's room.A lift would have been a great boon, particularly if one's room was on the 2nd floor!
Cheap, clean. Access to some rooms is difficult because it included passing outside the building. However the room was ok, and clean.
Close to city center
Excellent location for touring the old part of Troyes. Basic but clean, excellent value and friendly staff. Free and easy to access parking in large municipal lot. Good idea to find out where the lot is before you arrive in case you can't find parking right near the hotel for check-in and/or arrive before check in.
Clean, comfortable room with morning tea facilities. Good breakfast and generally relaxed atmosphere.
Very impressed with the staff on reception, most helpful and charming. Lovely, clean, large room, with the added luxury of a neat balcony from which we sat with a glass of wine to watch the 14th July fireworks, an unexpected treat on the way back from the Alps! No it was wonderful, although breakfast included in the price is always a bonus.
Complimentary use of internet. Friendly, helpful staff. Convenient car park. Spacious room. Easy access to city.
Easy location for a stopover. Parking. Several restaurants and even a cinema around th hotel. Rooms are due for renovations. A lot of them are very stuffy and don't smell fresh. We have stayed several times in this hotel out of convenience of location.
I normally stay closer to the centre of Troyes but this hotel is quite close. Staff very friendly and helpful. No in-house restaurants but quite a few within short walking distance.
Large airy room with separate bathroom & toilet - always a good feature when sharing a room. Staff very pleasant & helpful & took pity on my poor attempts at French. Good buffet breakfast available for reasonable additional payment, as was secure parking. None detected
Luxury, tranquility and central location (within walking distance to centre of town) and fact that they maintain good standards in their hotels - Troyes was not different form rest. It gives one peace of mind to book at an Accor hotel knowing the service and quality will be good Yes the fact that English is not spoken by most staff and that advice required eg on toursim recommemndations to scenic places, etc could not be given due to lack of English proficiency by staff members - waiters in breakfast room could also not understand English and most TV programs were in French
Although no restaurant the steak house next door is good and plenty of places to eat within 5-10 mins walk. Breakfast was quite expensive.
The hotel was very stylish and comfortable the shower screen was useless and we flooded the floor, as did our friends in the next room, you should fit shower curtains!
The fact that it was genuinely wheelchair accessible, incl a large bathroom. Well done Mercure! The toilet was too close to the side wall, making access difficult for right handed carers to clean a disabled person sitting on the toilet. Drop-down side bars on either side of the toilet would be useful and safer.
Very comfortable, very convenient hotel. Charming owner operators steered us to the best restaurants and the highlights of the wine region. Our kids loved the dog and the rabbit.
I have stayed here several times and will continue to do so, the staff are wonderful, the location perfect for Troyes' old town and the accommodation very comfortable. An enjoyable stay each time.
the size of the room and the staff no coffee making facilities in the rooms
Perfect location, very stylish, small hotel with very friendly and helpful staff.
Location of car parking, friendlness of staff/owners A bit expensive, no restaurant
Exepreince of a Medieval Town
The hotel is very well placed in the centre of Troyes, making it easy to walk out straight into the centre for coffee and meals. It is a comfortable and welcoming hotel, and is an ideal stop for us on our way back to Switzerland from Calais. The shower screen leaked water everywhere !
Friendly welcoming helpful staff, good location and parking, lovely breakfast. Tired air-con system.
The excellent location in the hart of the city center. Public parking is near the hotel, there is the direct accesses from the parking to the hotel reception. The standard room is small but pleasant.
The location - close to local restaurants. The room - it was very authentic French. French windows opened on to a nice balcony with window boxes filled with flowers. Only the fact that it was not en-suite but we knew this in advance and it was reflected in the price.
The hotel was excellent value. Our room was spacious and tidy and located 5-10 min walk from restaurants and bars.
A bit noisy since stays at a crossing with heavy traffik all the night.
Slow service at breakfast
Located at city centre, cheap, friendly, CLEAN. Noisy road no aircon.
great location, clean, it was difficult to talk in english, only one person of personel know english language, small room
Good, convenient and basic hotel . Clean and comfortable at a very good rate. Ideal for a stopover point or a city visit.
We used the hotel as a stop-off point on our journey back to the UK, from Italy. It was interesting to visit the centre of Troyes, while we were there, and the hotel was very convenient for this. It was very close to a busy road, so a little noisy.
The staff is nice, and its location is really good, very near the historical centre-ville. Not very noisy.
Polite service, comfortable room and a reasonable price. Soundproofing could be better.
just an overnight stop in a long trip I found the bathroom a bit too poor.
The hotel was convieniently located and good value. It was comfortable for a short stay. Room and bathroom were both large and clean. a cot was provided foc for the baby and was already setup up in the room before our arrival. Parking was not a problem for us it was right opposite the hotel and was free after 6pm and on sunday. Some of the decor was a little dated and worn
The woman at reception was friendly. The location was an easy walk to the historic center of town. It is a budget accomodation and fine for the price. We don't believe the room or bath had been vacuumed before we arrived as evidenced by hairs on bathroom floor etc..
Location is convenient. Shower is broken.
Location was very good for both station and town centre. The woman on reception was friendly and pleasant. The road outside was noisy and I had to have the window open because of the heat.
The location was very central, and I felt that the area was very safe.
Very comfortable hotel, with easy access / location, in an excellent position to visit the medieval town centre.
Easy to find being near the station which is signposted throughout the city. Good price and lovely large bathroom. Friendly service and free wi-fi. Near town centre and easy to find overnight and weekend parking.
its location is ideal for the Old Town. Duty staff were very helpfull The Hotel shows obvious signs of wear and could do with new carpets here and there and a splash of paint. But for a one or two night stay it is fine. Maybe a little over priced with the above in mind
friendly staff, excellent restaurant,comfortable clean rooms,good value
Clean and tidy Background city noise
Indoor swimming pool and sauna. very poor room access and awful smell
Easy to find, very well placed for travelling through France. Good cleean and very good value.
Good room and breakfast They had not received out online booking - we were lucky to get a room
The room was very comfortable, and room service was very good. And, more important thing, in the tv we can watch hungarian program! Nothing.
Good price for an overnight stop travelling through France. No wifi - had just broken! Decoration of room was very dated and dowdy and the bed very saggy.
The friendly welcome and excellent breakfast with a very secure car park. Tea and coffee facilities, a rarity in a French hotel.
A very friendly motel which allowed our dog to accompany us. Also a very good choice and range of meals in the Restaurent Our Satnav took us straight to the hotel, but without it , the hotel may be hard to find.
We booked this hotel because it had a restaurant. When we arrived we were told no we couldn't use the restaurant as it was being used by a group. We feel this should have been made clear when we booked. We ended up having to walk over 2 miles to get a meal.
Cleanliness of room and travel cot ready with bedding The room was very sparce, pillows were lumpy, tv was tiny for the size of the room, one tiny bin in the bathroom, no instructions on how to use the heating or window blinds. The air con allows them to have no radiators but there was nowhere to hang your towels. Our shower attachment had broken so we had to have a bath in the morning.
Secure parking garage for guests. Friendly staff. Close to motorway. The location and overall appearance isn't great. I suited us for one overnight stay on our way to Switzerland. I wouldn't recommend the hotel for a longer stay unless you have to be in the area.
Room smelled of smoke, even though it was supposed to be non-smoking.
Room smelt smoky
The helpfulness and friendliness of the staff
The refurbished room - but why not refurbish the adjacent shower room as well? Friendly staff and good value breakfast and dinner. We were not aware that the hotel was being refurbished when we made the booking - certainly the exterior was way below the standard I would expect. There was no secure parking. There was no working extractor fan in the shower room - so that room and our room resembled a sauna. The shower could have been much cleaner. No mirror in the main room.
comfortable beds Rooms were very warm and need re decoration
It was good value for money. Opposite was a restaurant which had a varied menu. Breakfast was basic but plenty to choose from. The hotel needed decorating which seems to be taking place. The shower cubicle was incredibly small.
The Hotel represents good value. Inadequate lighting al;ong corridor areas made for difficult if not dangerous access to rooms. Several of the corridor light switches did not work at all.
Very clean and comfortable.
Staff were helpful Hotel was being decorated, so doors were off and floor was uneven. looked very shabby. the resturant was not in use.
specially the staff they where all underfull and nice, the beakfast as very good and fresh, the schedule ok
No Tea or coffee making facilities in the room
Reception staff at the hotel were excellent. After a day travelling, the choices for the evening meal were very good. Breakfast was expensive.
Good location Rooms very small and although we booked a non smoking room the room smelt of smoke. I mentioned this to the receptionist and she told me that there was nothing she could do as the hotel was full!!
The location was good. Parking oposite the hotel. The staff were helpful and excellent. Bathroom and linen were clean. The carpets in the room on 4th floor were not clean although everything else was and rooms a little smaller than was desireable.
Nothing exceptional We found the overnight stay very expensive and did not give value for money , taking full account of the pound/euro exchange rate. The quality of the accommodation and meals was not of a standard we would expect from a simlar category hotel in th UK. We have travelled very extensively in France for over 30 years and note a sharp decline in quality and value for money in recent years.
Very friendly and helpful staff and good central location.
Staff excellent and friendly..good secure parking. Bathrooms rather small, and a slightly musty smell...as if we were the first guests of the season...but very clean and warm.
It was near enough to the town centre and restaurants to walk. Also there is secure parking with electronic security gate, but you do need to book as space is limited The room was very basic but comfortable. The showerwas really small. it is under new management so the new proprietors may do some upgrading.
Clean, quite, close to all city landmarks. Very confortable from this point of view.
Secure parking. Friendliness and helpfulness of staff (one gentleman that we saw - Very small hotel) Room a bit tired and basic.
garage facility. colour scheme in room horrific. tiny television too high on wall and leading to torticolis.l bathroom extremely small. wonder how they got the 2 stars rating.
clean, comfortable and value for money
The location was good just a short walk into the centre. The pillow was useless and there were no spares
Good 2-Star value. Clean and comfortable. Near centre Bedroom wall a bit thin. Luckily neighbours switched off same time as us.
Comfortable bed, good location, secure parking Appeared to have been badly painted during the 70's and not touched since, ingrained dirt esp in bathroom, Tv had one channel only that worked, shower didn't work properly, en suite was a cupboard.
The location with secure parking was an attraction.They were kind to accept a dog. The room with shower en suite was very comfortable.The recommended local restaurant Le Sarrail just up the road (5 mins walk)in La Chapelle St-Luc was good. The shower was not very clean.
The Owner moved his car so we could park motorcycle undercover. Secure parking for motorcycle. Cleanliness of Hotel and room, good shower. Taxi to centre of town cost 6 euro's! No
Fair hotel for the price The small size of the shower area
Very helpful staff and an easy bus into the town centre. Breakfast was a bit thin and the man upstairs was very heavy and noisy.
Pleasant Hotel for overnight stay. Within reasonable walking distance of delightful town centre and good range of restaurants.
The manager/owner was very friendly. Our (too) late arrival was no problem. Rooms aren't well shielded against noise from other rooms.
Very friendly proprietor and wife. Room clean and compact but very fair for price. Stayed en route from South of France to Calais. Neither kettle nor tea and coffee in bedroom
Central to town centre. Easy to find.
Large room (we were in 3-bed rooms); breakfast was OK. No elevator (but there are some rooms at ground floor). Apple juice distributor was empty and they had no more in stock.
The hotel was very comfortable and clean lack of resterent
NIce building, recently renovated Currently there is a lot of noise due to construction sites in the vincinity. Compared to other 4*-Hotels in the city the price was to high
The hotel is a converted old building, wonderfully done and our loft room was just lovely. The location is great, very close to the cathedral and little more than 5 minutes walk to the centre. The staff were all friendly and helpful, with maps and restaurant suggestions readily provided. There was a cosy little lounge for drinks and the garden was picturesque. Unfortunately we didn't get to try the restaurant but the menu sounded very tasty! We didn't go for the breakfast as 17 euros seemed a touch expensive, however there are some fantastic bakeries very close by.
The general ambience was delightful, the room magnificent and the location terrific. We would definitely consider booking here again. Unfortunately the hotel's restaurant was closed but we hadn't been informed in advance - however they recommended an excellent local restaurant and booked a table for su which proved a great success.
stunning hotel. beautiful building and extremely comfortable room
the medieval building was exceptional and well preserved lovely garden nice atmosphere 100% france
Staff very helpful and polite.Building stunning and renovation first class
Beautiful setting in quiet location within easy reach of all interesting locations.Friendly and helpful staff. Comfortable room with all necessary amenities.Restaurant closed Sunday evening so we could not try.Overall expensive but worth it.
fantastic place to stay -building amazing, staff so friendly and helpful. on site car parking if you have resevred a place. rooms so individual will go back.
Beautiful building, filled with character, in a superb location Breakfast is very expensive!
A very luxurious hotel with unobtrusive but efficient & friendly/helpful staff. Ambient restaurant.
comfort and food
Well designed rooms with a good layout. We had no complaints about the accommodation
Easy to find, on route to the holiday
Efficient, friendly, helpful Should have twin beds available
friendly staff and efficient service a fitness suite would have been good
We have come to rely on Novotel for our stopover breaks and they offer a good service and accommodation at a fair price Finding this particular hotel was a nightmare and more should be done to give all bookings, a detailed map as to how to get there. Even our satnav could not find it. The evening food was poor. Better, fresher ingreients; less oil for cooking would improve the food. It felt pre- prepared and something simpler and fresher, would have been preferable. The breakfast was large in quantity but the components were not good. Freshly cooked eggs instead of what looked like a scrambled egg mix, it was also lukewarm. Perhaps some fresh sliced tomatoes etc. Too much tired looking stuff for what is an expensive tarrif for breakfast. You could do much better than this.
The hotel was clean with good facilities, x-box 360 in reception and a PC. We would stay there again. Thanks Novotel...
Facilities in the room Nothing
Conveniently placed for Autoroute A26, restaurant open until 10.30 pm, quiet and comfortable, staff efficient and spoke very good English, everything worked. We will be staying there again on our journeys through France to the south coast. No
excellent in every way very difficult to find needs clearer directions
Very welcoming, clean, bike/car parking off road, value for money good location for main routes and easy to find.
Plenty of free parking and easy to find Receptionist very unhelpful. Wanted some hot water for Lemsip in Evening and morning, but told hot water was not available
Very friendly manageress.Next to restaurant.
Its close proximity to Troyes historic centre,(3 Km). Read the hotel small print!!! They do not open until1830 hrs on sundays and bank holidays.i arrived in a storm on bank holiday at 1445hrs to find doors locked.ileft message on answerphone to say I had gone elsewhere and was charged full rate!. (Bookings .Com should really advise of these abnormal conditions where they occur)
Nothing really, as there was no comforts. The nearby town is beautiful though. Arrived at the hotel at 15.00hrs and a note on the door stating you can check in at 18.30hrs, so went to the town centre which was beautiful. Came back and the gardner was there, but still no owners. Finally another guest rang the owners and the doors were opened. Went to room and as my husband suffers from severe sinitus, we went to put the air con on, it was disabled, went down to reception and was told that it is cold and they do not use the air con, it was 25degrees outside!! With the language barrier we accepted this and opened the window instead. My husband chose this hotel as it specifically stated it had air con. Through the night I could hear the air con in the other rooms running, the fact is ours was broke Not enough towels
Clean and spacious rooms, friendly staff
It was the off season but everything was adequate.
Cleanlines Parking Restaurant Having to pay on arrival
Just a overnight stay which the hotel was adequate. On arrival, after a long journey the hotel could not supply us with a simple coffee.
Excellent location within walking distance of cathedral and centre of town. Beatifully restored building. Nothing
This is a very quaint and charming hotel wit a bilingual staff eager to please. I would highly recommend it.
Clean efficient close to motorway simple - fabulous art gallery opposite, nice walk to river
Convenient location and low price I booked a non=smoking room which smelled of cigarette smoke
no kettle for tea making
Easy to check in and out plenty of car park space and very near to the rooms The hotel was very difficult to find, it is in the middle of nowhere the hotel is like a portacabin the room was dull and uninviting the carpet needed replacing
not much It was dirty and worn out. Rooms smelt of smoke and furnishings/bathroom and bedding were appalling
The address is reported in booking is wrong. We spent hours trying to get there
Rate, Location, Breakfast, staff
Big window. It was not really clean and the smell in it was specific.
This hotel is suitable for truckies who just want to sleep and move on. The rooms are very small. The sheets and towels were clean. There was no shower curtain, the bedroom and the bathroom was too small. You definitely need a car to stay there. It is about 8km out of town in an industrial area, near the main road. The bedspread looked dirty and needed replacing.
Nothing I have never felt like I was in a brothel before.....only the actual sheets were clean..
Convenience of location
Good value, clean but basic Had to wiat for reception to open on arrival.
I choose this hotel purely to stay en route to the Uk from the Southern Alps. I arrived at 10.10pm the place was in almost complete darkness, I tried to check in at the automated machine following all the instructions, it did not reconise my booking number or my credit card, it was most furstating, even other guests tried to help me, we even phoned 2 numbers and got no help, I then booked another room and saw the Manager in the morning, who said I would have to pay for both rooms, I complained and eventually he called up head office and said I would be refunded, I still aswait that. This was most unsatisfactory, I didnt sleep very well and I feel the probelm could have been dealt with ina better manner, I would choose not to stay at these hotels again as I would be worried about getting in again.
The hotel was clean and ideal for an over night stay on the way south. Breakfast was adequate and the children ate for free. It was good value. The rooms were extremely hot with no a/c.
Internet access in room. You get what you pay for but I expected clean towels. Towels were stained. Hygiene is important no matter what price you pay for the room. No shower door, no soap. The dust in the room was so thick I was awake most of the night sneezing. Not a good experience.
Location size of family room
Friendly staff and good breakfast Small rooms
Cleanliness, attentive staff, quiet, comfort. Excellent restaurant next door.
Ease of access to hotel from roads to Troyes, and access to and from room (hotel all on one level)
The hotel was a clean, friendly environment. The breakfast was also good, with a variety of choices. The room was quite small and because we had a cot in our room it made the room even smaller but it did what we wanted it to do, which was give us a clean, friendly place to stay for a night.
Although basic the accommodation was clean and acceptable. There was no tea or coffee-making facilities in the room.
Friendly staff - willingness to accommodate our need for early breakfast plus choice at breakfast time The rooms were looking a bit old and tired and my daughter's room had a cracked sink and a tile missing in the bathroom
Efficient and friendly atmosphere. Car park spacious and secure. Nothing caused us a problem.
The welcome by the manageress , her willingness to arrange dinner for us, and the comfort of the room as an overnight stop
Rooms could be a larger
Its proximity to the motorway They had no knowledge of my booking - but accepted my booking ref and alloated me aroom