La Cruz de Huanacaxtle Hotels

Staff was unconditional, very friendly and respectful. The pools were clean at all times as well as the whole property. The room was always clean and well maintained Their food is really good. Must try the japanese restaurant The beach is beautiful try snorkeling in there they have very cute fish.

Sometimes, the trolley took forever. And if you are planning on leaving the property early before the trolley starts operating try to walk to the lobby because when we had our excursion to marrietas islands we called for a ride to the lobby ( we were in tower 5) and they never made it. We had to walk to the lobby and then wait for a taxi in the lobby. We ended up being late to the excursion meeting time. But were lucky enough to get in to the boat.

I hardly ever take the time to review places I've stayed, but I felt the need to share my opinion on this one... My fiance and I recently stayed 3 nights in the honeymoon suite, and we couldn't have been happier! The room (and the entire resort) was gorgeous, the food and drinks were great, and the staff were all sooo friendly and accommodating. It was luxury & relaxation at its finest, and we would highly recommend this resort to anyone! We are missing it already :)

I really enjoyed my stay here. I would definately come back and reccomend this to a friend. The staff, service and at home feeling were all very good.

My husband I loved our 15 day stay at the Pelicanos Grand!! We made so many new friends on our stay which we are still in contact with to date. Vacationed 1 year ago...and cant wait to return!! The staff couldnt have been any more helpful friendly the food was good...not excellent but very good for the money. A short cab or bus ride to the city was nice to enable us to enjoy some of the local restarurants and sites! This hotel is on a smaller scale which we enjoyed...no golf cart or mini bus rides to get around the property!

I loved this hotel. It was one street up from the beach which made it less busy so the staff was always available to help me. I enjoyed that it more of a Mexican feel rather than a resort feel although if you want that resort feel you just walk across the street. The lobby area was cool and airy with vines growing everywhere. This seemed like a hotel adults who want to relax would enjoy. The pool was on he rooftop. Hotel playa Los Arcos was across the street. My friends stayed there and we wore the same wristbands so I believe you could use that pool and beach area.

The walls were very thin. I could hear everything in the lobby. And maybe they could hear me as well.

The hotel is basic but the location is great. The rooms are simple but they do have a mini refrigerator and a safe. The AC is amazing! The entire staff was very friendly.

If you are a luxury or picky traveler you won't like this place. It is modest and simple. WIFI was free with only some bandwidth issues

Everything. Luxury, quiet, peaceful, secluded, elegant, 5-star, top-drawer, superb, thoughtful service.

Nothing

We were upgraded for our stay to a grand master suite which was phenomenal! We loved the view from the wrap around balcony and the room was very comfortable. The pool and beach were also fantastic! We really enjoyed our stay overall and had a great time.

The food was decent but not overly impressive, especially for the price of the all-inclusive. The reservations at the restaurants booked up prior to our arrival so we never had the chance to eat anywhere except the buffet, so book your reservations early. Overall a great time though! Would definitely go back.

Tons of charm and a wonderful staff.

Stayed with a large group during hurricane Patricia. The staff was amazing and kept great care of us. I'm so great full we were there.

When this place isn't under construction, it will be great again. Good food. Good entertainment. Wonderful staff.

They are currently doing a big overhaul on the adults only side. Loud construction and only one restaurant for adults only.

excellent beach and access to dining at sister property

endless vendors bother you on the beach and guest hogging the pool chairs

We took advantage of the free kayaks and paddle boards. The guy working there was excellent. The bartenders and waiters were good but a few more waiters would have been perfect. The buffets and menu restaurant food was good for the most part.

There was no plug in at the computer desk. They broughtr 2 prong extension cord for a 3 prong plug which was useless.

Food was exceptional for all- inclusive.

Resort is run- down, and needs a lot of updating.

The location is right on the beach and provides great views and ambiance.

The hotel feels squished in between other hotels and buildings. The surrounding area is not pleasant to walk around, except for the beach. The hotel feels clean but then things will start to fail, like the toilet didn't work and lights didn't work in our room. The language barrier is obviously difficult to overcome when you need repairs like this, but I felt like the maintenance staff was irresponsible and would just disappear if they didn't know how to fix the problem. By far the most disappointing thing was the food. For an all inclusive, the food was intolerable. We only at the buffet and then the Mexican restaraunt and found both to be some of the worst food we have ever had. We paid more than we should for a last minute NYE trip but I feel totally ripped off.

The beach was nice. The Italian Restaurant was adults only. We ate there all 3 nights of our stay. The staff was great and the resort very clean, as we have mostly found to be true in Mexico.

We were there celebrating our 35th anniversary. This was not the place for a tranquil vacation. There were lots of children and families. They bused in people on Saturday, and picked them up on Sunday. The resort was very crowded, particularly the pool. The food was mostly buffets. The snack bar served a greasy hamburger that smelled great and tasted even better.

Great service, outstanding food, beautiful resort. Many other guests were raving too. Best beachfront hotel for the money we've ever stayed in. Will definitely be back.

I liked the view and the balcony

The elevator was not working and I informed not for a long time

seaview, affordable

It is more a general observation that booking a cheap room will put you in the worst room available so that you complain and pay a lot more than was ones intention booking at booking.com. And the tric seams to be to make a good sounding name for that particular room available on internet, put it on the website as a room more expensive than other rooms, but in fact it's where even Harry Potter wouldn^t want to sleep in and only put his broom in.

The service was great, every employee was very nice. My husband and i had a great time we felt home.

I did not like the mosquitos in the rooms. The rooms need to be spray i had alot mosquitos bits.

Great ambience, lots of space , jacuzzi , infinity pool.

- The overall service is great. - Its a new hotel, so everything is in perfect conditions. - The SPA is fantastic. - The food is great but limited options. - Cleanliness of the hotel is excellent - Staff strives to provide excellent care

- The beach is pretty rocky. - Limited green areas - All Inclusive System with limited dinning options.

I stayed a week at the Grand Fiesta Americana Vallarta and absolutely loved my stay. From the moment I got there, the staff was fantastic. They were always willing to help and were very happy and accomodating. The room itself was amazing, and had a fridge stocked with beer, soda, and snacks. No liquor in the room, sadly, so when the bars closed at 1am, there were no options other than having another beer. My room had a really nice Nespresso machine, though they ran out of capsules midway through my stay. No worries as they had a Starbucks-like coffee shop downstairs, though that meant I couldn't have a late night coffee. The bathroom had a small light so you didn't have to turn the lights on in the middle of the night... it's a small thing, but it was a nice touch, and there were quite a few things like this around the room and around the property. The food was outstanding! Much better than any other all inclusive I've been to. I actually woke up to eat at the breakfast buffet, and Yu (the Japanese restaurant) for dinner quickly became my favorite due to their great sushi.

The pools were a bit cold and the beach isn't that great.

The staff is excellent.

This is not the place for someone who is well traveled. Even the most exclusive rooms are basic, No tubs, no frills. Spa is a joke, Lack of service and amenities. Pools are small and crowded with children, Beach is insanely small and rocky. Very limited lounging on the beach side. The place is covered with Timeshare families. So large parties with many screaming kids! Not the place for Honeymooners, Young singles/ couples, or a relaxing getaway. Best for a family of 5 on a budget.

Jorge who served drinks/food on the beach was excellent. Isabelle at front desk was very helpful. The bellman were very kind and held our bags for 3 days which was great! The servers at breakfast buffet were exceptional - able to order specialty coffees and made to order eggs, etc. Thank you!

Thought we had booked a "deluxe" room with balcony. Learned upon check in that "deluxe" does not guarantee balcony or bed type. Rooms could use some updating. Beach service varied greatly depending on server. Great location! Great for large group - we had 25!

Staff was very nice. The facilities were clean. It did not promise anything it did not deliver.

The price was the same as the 5-star hotels 25 minutes south. My reason for staying at Villa Premier was that is was close into town. But the surrounding area kind of sucked. And Puerto Vallarta is not a super nice place and I would suggest to stay in a higher end place and venture out once a day into town.

The staff was absolutely phenomenal. My partner and I were celebrating our 10 year anniversary and the staff was so welcoming and helpful. We booked one of the Honeymoon Suites and was delighted with it. The jacuzzi and hammock chair on the balcony were a very pleasant surprise and we used them every night. We loved that all the rooms had a sea view and the sunsets were gorgeous! The pool was clean and kept at just the perfect temperature. We will be booking again for next year's vacation.

Every single person who works at the westin was SO nice! One morning at breakfast downstairs, I had mentioned to the waiter that my boyfriend and me were loving this place but getting bit so bad by mosquitos after he asked how we were doing. When I came back from getting my breakfast at the buffet, there was mosquito repellant sitting on our table. Arnoldo (our waiter) had left it there for us to use. So nice!! Everyone there was just happy and did whatever they could to make our stay enjoyable-which it was. This place is clean and set in the most perfect location. We cannot wait to go back!!!

Having to pay for WIFI

Great, friendly staff. Great part of town, within walking distance of just about everything. Good restaurants nearby. Beach just a short walk across Olas Altas. Able to use the amenities of all 3 hotel properties including beach service, pools, etc. Free wifi for guests, though can be unreliable on the Suites side, especially during the day, actually pretty good on the beach though. Great value with a traditional regional atmosphere.

The room was aways cleaned very well. We obtained good information and service from the staff. The hotel lobby was always clean. The staff was very friendly.

I liked the property , location, and amenities. Beach was great for my boys and local vendors were super friendly !

Extra charge for additional person in room, which I had no idea that was joining when I initially booked .