Search
Photos
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays
Pacific Palms Resort
4 stars

Pacific Palms Resort

1 Industry Hills Parkway, La Puente, CA 91744, United States
La Puente, CA
See location+1 626 810 4455
From
$156
Cheapest

rate per night

8.2
Very good
based on 333 reviews
333 reviews
Room type
Provider
Nightly total
Deluxe room
Standard room
Double room

Photos of Pacific Palms Resort

Overview

City of Industry Hotels Pacific Palms Resort is a full-service luxury golf and conference resort of this kind in the area. The glorious hilltop location placed against the stunning San Gabriel Valley Mountains along with a wide array of guest activities and on-site entertainment makes Pacific Palms Resort unique.

Boasting 650 acres, Pacific Palms Resort has one of the largest hotel properties within Southern California. Here guests can find fabulous fireside dining with views of Celebration Lake, spa and fitness center, and the famous four-star, thirty-six-hole Industry Hills Golf Club. The resort is also no known to exceed event planners’ expectations with meetings, conferences, and weddings.

City of Industry Hotels Pacific Palms Resort takes pride in its 292 rooms and public areas for guests. All rooms are beautifully appointed with pleasant furnishings and include breathtaking views from the balconies. Guests also enjoy Wi-Fi in guest rooms and public areas, as well as complimentary self-parking. Traveling guests will benefit from major airports and major interstates that are nearby.

Pacific Palms Resort takes pride in the elegant accommodations provided to visitors. With the attention paid to guest comfort, providing unmatched amenities, on-site entertainment, and unparalleled views of the San Gabriel Valley Mountains guests will feel positive that the right choice was made by choosing City of Industry Hotels Pacific Palms Resort.

Each guest room is designed for space and comfort with floor to ceiling balconies, windows, and cozy bedding. Guests can stay connected with complimentary Wi-Fi and are able to catch up on shows with provided flat screen TVs or enjoy breakfast in bed with room service. Quality signature bath products plush robes are provided for convenience.

8.2
Very good rating
Based on 333 verified guest reviews

Latest deals for Pacific Palms Resort

Tue 6/3
Wed 6/4
Deluxe room
bed type unknown
bed type unknown
bed type unknown
Double room
bed type unknown
bed type unknown
bed type unknown
Standard room
bed type unknown
bed type unknown
bed type unknown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees

Amenities at Pacific Palms Resort

  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Valet parking
  • Free parking

Services and conveniences

  • Conference rooms
  • ATM on-site
  • Business center
  • Safety deposit box
  • Meeting/Banquet facilities
  • Room service
  • Express check-out
  • 24hr front desk

Pool and spa

  • Spa and wellness center
  • Massage
  • Heated pool
  • Spa
  • Hot tub
  • Outdoor pool
  • Sauna

Basics

  • Free Wi-Fi
  • Internet
  • Linens
  • Towels
  • Free toiletries
  • Heating
  • Air-conditioned

Bathroom

  • Shower
  • Hairdryer
  • Toilet
  • Toilet paper
  • Bathrobe
  • Private bathroom

Accessibility and suitability

  • Non-smoking rooms available
  • Pets allowed on request. Charges may apply.
  • Increased accessibility
  • Elevator
  • Hypoallergenic

Media and entertainment

  • Flat-screen TV
  • Shared lounge/TV area
  • Cable or satellite TV
  • TV

Parking and transportation

  • Airport shuttle
  • Free parking
  • Valet parking

Laundry

  • Laundry facilities
  • Laundry service
  • Iron and ironing board

Dining

  • Restaurant
  • Bar/Lounge
  • Coffee machine

Things to do

  • Gift shop
  • Golf
  • Beauty salon

Workspace

  • Fax/photocopying
  • Desk

General

  • Telephone
  • Storage available

Health and safety

  • Daily housekeeping
  • Safe

Outdoor

  • Balcony

Family friendly

  • Cribs available

Fitness

  • Fitness center

Reviews of Pacific Palms Resort

8.2
Very good
333 verified ratings
Wonderful
160
Very good
34
Good
46
Okay
17
Fair
28
Mediocre
20
Poor
28

Summary of reviews

Guests say
Guests appreciated the hotel's location, especially its proximity to attractions and restaurants. However, many reviews highlighted significant issues with cleanliness and service, including dirty rooms, unresponsive staff, and inadequate housekeeping. The overall experience was marred by these negative aspects, despite some positive remarks about the amenities and views.
AI-Generated from customer reviews
Location9 out of 10
Cleanliness3 out of 10
Service2.5 out of 10
Sort by:Most recent

Show reviews that mention

Filters

All filters

Filters

Review rating
Traveler type
Time of year

Score by provider

All reviews

4.8
Mediocre
Ron, May 2019
Pros (+) Front desk refunded one night for inconveniences noted below.
Cons (-) Uninterrupted hot water would have been nice. Housekeeping was a joke. Dirty linens left in room, coffee service not replenished, towels not refreshed (1st night). No bell service at check-in or check-out. Way understaffed front desk. One clerk refused to do anything except put tags on room keys while folks queued up waiting to be checked in by one clerk (who was amazing).
10
Wonderful
Anonymous, Apr 2019
Pros (+) Comfortable room
6.2
Okay
Anonymous, Oct 2018
Pros (+) Beautifully maintained golf course. Lobby was open and spacious. Restaurants were hospitable and food was delicious.
Cons (-) At night, in our room, my 8 & 10 year old daughters found a big cockroach inside the bathroom under the sink. It was over two inches long. I called the front desk to complain. The hotel did not seem too concerned about it. No one came for over an hour and a half. I had to place a second call to have the roach removed. Later in the evening, the power went out for the entire resort for almost 2 hour...
Read more
7.7
Good
Anonymous, Aug 2018
Pros (+) Good customer services
10
Wonderful
Lou, Oct 2017
Pros (+) Good location for a large wedding, especially since families were Asian.
Cons (-) I should have brought my clubs!
10
Wonderful
Anonymous, Aug 2017
Cons (-) The TV programming does not have any channels for kids
8.2
Very good
Anonymous, Apr 2017
Pros (+) Nice hotel. Good restaurant.
Cons (-) Brutal food options outside of hotel offerings.
10
Wonderful
Haylea, Aug 2016
Pros (+) We loved the pool- great view and super relaxing. We were able to order margaritas from room service out there. Nice central location for visiting Disney and Hollywood.
10
Wonderful
Anonymous, May 2016
Pros (+) Staff was great
7.1
Good
Anonymous, Jan 2016
Pros (+) The overall look of the place was very nice.
Cons (-) The rooms need to be redone, very tired looking. I could feel the springs on the bed. We went to the New Year's Eve all you can eat Prime Rib and Lobster dinner. Almost everything had an Asian touch to it. Meaning the steak was Medium to Medium well and up. The lobster was cooked in a brown sauce. Just really not what we expected.

Location

1 Industry Hills Parkway, La Puente, CA 91744

What's nearby

  • Babe Zaharias Golf Course0.4 mi
  • La Puente City Hall1.4 mi
  • La Puente City Park1.5 mi

Policies

Check-in/Check-out

Check in anytime after 4:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Essential information about Pacific Palms Resort

Low season

April

High season

February

Average price (weeknight)

$209

Average price (weekend night)

$200
Cheapest month to stay with an average 10% drop in price.
Most expensive month to stay with an average 33% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Pacific Palms Resort

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Pacific Palms Resort

  • If you’re after a cheap room at Pacific Palms Resort, then you should consider staying during the low season. The cheapest deals can generally be found in April and October.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Pacific Palms Resort, plan to stay on a Sunday or Wednesday. The most expensive day is usually Thursday.
  • The cheapest price a room at Pacific Palms Resort was booked for on KAYAK in the last 2 weeks was $181, while the most expensive was $243.
  • How long should you stay at Pacific Palms Resort? KAYAK users usually book their rooms here for 1 day.
See more tips

FAQs when booking at Pacific Palms Resort

  • Where is Pacific Palms Resort located?

    Pacific Palms Resort is located at 1 Industry Hills Parkway, 1.3 miles from the center of La Puente. Babe Zaharias Golf Course is the closest landmark to Pacific Palms Resort.

  • When is check-in time and check-out time at Pacific Palms Resort?

    Check-in time is 4:00 PM and check-out time is 12:00 PM at Pacific Palms Resort.

  • Does Pacific Palms Resort offer free Wi-Fi?

    Yes, Pacific Palms Resort offers free Wi-Fi.

  • Does Pacific Palms Resort offer free parking?

    Yes, Pacific Palms Resort offers free parking.

  • How far is Pacific Palms Resort from the airport?

    Pacific Palms Resort is 18.9 miles from Ontario. Pacific Palms Resort is 19.1 miles from Long Beach Municipal.

  • Does Pacific Palms Resort have a pool?

    Yes, Pacific Palms Resort has a pool onsite.

  • How does KAYAK find such great Pacific Palms Resort hotel deals?

    KAYAK scours the web for all room deals available at Pacific Palms Resort in La Puente and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Pacific Palms Resort and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Pacific Palms Resort.

See more FAQs

Nearby hotels and places to stay

2-star hotel
33% cheaperComfort Suites Near City of Industry - Los Angeles8.3 Excellent (292 reviews)1.61 miSnorkeling, Fitness center, Free Wi-Fi$142+
Rental
4 Bedroom, 2.5 bath, Yard, Pets
1.1 miAir-conditioned, Coffee machine$310+
Rental
Serene Relaxing Home With A View
1.13 miKitchen, terrace/patio, Porch$339+
Rental
Home away from City life and sunny️
1.21 miPrivate pool, Outdoor pool, Kitchen$418+
2-star hotel
33% cheaperComfort Suites Near City of Industry - Los Angeles8.3 Excellent (292 reviews)1.61 miSnorkeling, Fitness center, Free Wi-Fi$142+
Rental
16% cheaper
Movie Nest - 2BR - Huge Backyard w Grill
1.77 miKitchen, Balcony, air-conditioned$179+
Rental
7% cheaper
Casa Maple - 3BR - Big Yard with Grill
1.77 miAir-conditioned, Coffee machine, grill$197+
Rental
City Garden House-centrally located in LA
1.28 miAir-conditioned, Coffee machine$213+
2-star hotel
33% cheaperComfort Suites Near City of Industry - Los Angeles8.3 Excellent (292 reviews)1.61 miSnorkeling, Fitness center, Free Wi-Fi$142+
Rental
Spacious Retreat Near Iconic La Sights
1.86 miKitchen, terrace/patio, Balcony$442+
Rental
Spacious 6-bedroom house in fabulous West Covina
1.23 miAir-conditioned, Coffee machine, fireplace$272+
Rental
Charming 4BR Oasis with Cozy Vibes/Prime Location
1.81 miAir-conditioned$495+

Good to know

Value for money

8.0

Distance to city center

1.3 mi

Nearest Airport

Ontario

Distance to airport

18.9 mi