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The beds are very comfortable. They also except service dogs and that was awesome!!!
The staff exceeded expectations by bringing out an early breakfast when our wrestling team had to get an early start. Plus great customer service. I will definitely stay here again. No
Inexpensive and close to families house. No one was rowdy or too loud. Oh and breakfast too! I couldn't sleep for fear of bed bugs. There were pics on yelp of them and it was in the same room we were staying in. I searched for them all over and checked the mattress. It appears the mattresses had been replaced and sealed, but still gave me the creeps! Poor ventilation in the restroom as well. If this is new management then spend he money to shine a positive light on the hotel, it would have mad a difference in my rating.
The location was close to my testing center. I did like that they provided breakfast. We did not realize until the morning after but the room had bed bugs. I woke up with three bites on my leg and my boyfriend with one on his foot. We saw one bug crawling on the sheet once we had woken up and gotten out of bed. When we first entered the room, the first thing you noticed was the water mildew smell and the water stain on the floor. The smell stayed in the front room but didn't reach the bedroom. We also noticed black mold in the air vents and in the bathroom. While the bed was large, it was very lumpy and had stained sheets but still looked clean. We wanted to go the jacuzzi but from our view from the second floor, it looked very green so we decided against it. I didn't want to complain because I was already stressed about my exam but my stay was not comfortable.
Grounds are nice and very well kept Staff is very helpful Room was clean and nice but my room faced the 10 freeway so I heard traffic all night Overall a great deal for thr price and the free hot brrakfast was very good When I turned on the TV the sound came on but no picture While I was waiting for the maintenance person I decided to order room service which would probably have been very goid but no menus in the folder When I called room service ext She said she would have a menu brought to me but I never got it Ended up ordering pizza delivery
This hotel has a great location, easy excess on and off the freeway. Grounds are kept up well. I was excited to stay here again, great price for a weekend getaway. When I got to the front desk at 4:00 to check in, they told us that the room was still not ready and we would have to wait a half hour (check in time is 3:00) for the room. So we did, when the room was ready the young lady asked for a credit card for a $50.00 deposit, I handed her my pre-paid debt card, she then told me to read the sign. In so many words it states you MIGHT get your deposit back. I find this totally unexceptable that you can take someone's money for a deposit and can't promise it's return even if you meet the requirements for its return is stealing. No other company that takes cash deposits or takes additional deposits for having a pre-paid debt card has ever done this.
Continuance easy in and out of freeway lobby clean and well maintained The room was dirty the carpet disgusting I dint even wan to steep on it bear feet The restroom in the shower was bunch of hair from the previous guess it was disgusting the bed it was hard as rock I ask for soft bed is that is soft wow ! I have a bed back I dint rest all night I ended up sleeping in the couch it was just bad experience
The grounds are nice The rooms are large Beds very comfortable the only way to get internet is in the lobby, it is said to be in all rooms the a?c did not work
We had 2 rooms and could spread out. We had plenty of room. The service was excellent. The rooms only came with 1 TV. They offered to move the TV into the other room. Someone from maintenance quickly came to move the TV. It was too difficult so he brought us another TV. Very kind, very quick. The toilet paper was the cheap kind.
Close to freeways. Staff were very nice and helpful. Room was not clean. Toilet seat was not attached to toilet. Carpet was dirty. Elevators had bad odor. Could hear construction in the late evening.
The room were cozy and the area was nice, right near a shopping plaza. At check-in the gentleman helping us was very rude! The next morning after check-in we realized that our sink was clogged and it took away for someone to come and fix it.
Breakfast, beds, pillows and blankets were all good. Didn't like the channel selection in order to entertain kids.
Nice hotel.. clean.. comfort. A lil old building for the price
My backpack was taken from my room while I was out of the hotel room, I asked the employee at the front desk if it had been recovered in the lost and found and he said no. After 30 minutes of talking with the employee, he went into the main office and brought out my missing backpack. Our room had been locked at the time of entry, this led me to believe that it had been taken by one of the hotel staff members. My sister and I felt unsafe and very uncomfortable with our stay at the Best Western Plus in West Covina.
Friendly staff Only one elevator
Staff was great. Our bed and pillows were so comfortable. The entrances are few and so you have to walk a lot to the rooms. The back elevator is really stinky from the laundry facilities gassy fumes. The main elevator takes minutes to arrive, so we took the stairs quite often, There were 3 police cars at the entrance on Tuesday, which was alarming. Our A/C unit was so sketchy on the 2nd night so sleeping was an issue. It would come on for 2 mins and go off forever. It was hot in there. 3rd day it worked fine.
- 24/7 access to amenities, such as microwave, eating utensils, snacks, etc. - lots of parking indoors and outdoors - large, comfortable room - carpet in the room was a little dirty
We arrived late and Martin the person on front desk was very helpful and accommodating under the circumstances. Thank you.
Room are clean and the beds are super comfortable. Hotel is under remodel but excited to see the new improvement.
Nice service at front desk. Clean room. Vending machines and Ice machines didn't work. It took me an hour to get a bottle of water.
Staff was very friendly, location to restaurants was great, room was spotless and the mattress more comfy than my own. Nothing negative to say.
The size of the room. No complimentary breakfast was offered
I loved the customer service. The Associates that helped me were great. They went above and beyond. The hotel was beautiful. I will be back.
Location Too noisy, the refrigerator in the room started making noise in the middle of the night
The stuff was very friend. They checked us in very quickly. The room was nice and clean. The hotel is great but he view it's okay.
The wifi is not effective No AC in the hallway
neat and clean. nice staffs. the light in restroom was broken. and the highway nearby cause some noise.
Beds were so comfy. Staff friendly. Breakfast was very good. Pool was used and it was very nice. Loved the water with fruit in front lobby. Thank you 'Holiday Inn'. Lol, elevators were very small.
Great central location. Very nice, clean, spacious
Gracious and welcoming front desk staff. Comfortable beds! Coffee/tea maker in room. No.
The manager Ivan is a exceptional employee, going out of his way to help others and keeping a smile the whole time. Great staff all around. The fitness center did not offer and weights.
Staff was friendly and accommodating, we got a wheel chair accessible room, it was roomy. My kids and I had a good time at the hotel. Convenient, and fairly clean. A little bit dated in the hallway but in line of what I expect in a Holiday Inn.
CLEANLINESS. Location. Easy access to freeway. Walking distance to restaurants and shopping. I was not able to experience any of the amenities: gym, pool, onsite restaurant and room service, but it was important to me that these were available to me on this booking.
Close to softball facilities Parking with easy access to doors to rooms Can't get Marriott points when we book through kayak
The Bistro was good, a little over priced. The employees were very nice. This courtyard does not have the Happy Hour or the Breakfast that all the other ones we have stayed in. The room was smaller than the ones we usually stay in and the in room coffee machine had 1 pkg of coffee for the 2 of us. That would not have been a problem if there had been coffee in the lobby or the Bistro was open. It didnt open up 6:30. The furniture in the Bistro was worn out.
Employees were pleasant I came there with my family which included a toddler. He found a sharp object on the floor. Which looked like either a thumb tack or needle. Which tells me housekeeping didnt clean properly. I also did not like the smell of the hotel and the rooms. Smelt like old people
Breakfest was way too early, we had to eat before 9:30. G
No soap or shampoo in shower
Friendly Paying extra for a friend to stay
The convenience, breakfast, easy on and off freeway access, and friendly staff and the visible security made us feel safe. No
It serves Chinese food for breakfast, nearby Chinese stores, good wifi. Too near the highway so you have highway noise.
Complimental Breakfast & free Internet available.
Loved the staff which were very helpful.. The lobby on the other hand smelt horrific, like sweat and probably hadn't been cleaned or vacuumed in months. Overall if you can get past the lobby the hotel is great and comforting.. Would recommend for a short stay but probably won't be staying here myself again.
Comfortable beds, mini fridge, clean sheets, clean bathroom, crisp towels, friendly front desk staff.
Quiet even with window open, mostly clean rooms, 24 hr front desk, area seemed good, refrigerator and microwave, close to food, gas, etc., decent place to stay for a night or two Old mattresses out on ground by dumpster, dated rooms, one sheet had a couple stains, horrible pillows, dirt around light switches
I like how clean ir was The comunication with front desk
Stains of something on door and toilet. ..other than that tho, great stay.
I liked the swimming pool and spa very clean as well as the rooms the decor was very nice and the staff friendly The location was not in a good area, but I still felt safe
location Front desk attedant bad attitude.
Staff was very nice. Hotel rooms and beds were clean. Wifi was slow.
The staff was friendly, the rooms were modern and nice looking (at the time of our stay, they were remodeling and we got to try one of the newly finished ones,) and there was a complimentary breakfast for a decent period of time, 6a-10a with a nice spread. In our experience, other hotels in the past offered it for short times or had like, bagels and fruit and that's it. Here they had a waffle maker, eggs, sausage, potatoes, juices, coffee, etc. The night before, they also had a list of restaurants in the area that would give you a discount on your meal when you presented your room key. Many options available within walking distance. Anyway, we'll stay here again. Very happy with our stay. There was nothing negative about our experience.
The service and staff were very nice. Great Peruvian restaurant close by with 10% discount from hotel. Comfortable room. The air conditioning was too loud.
Location next to shopping center, nearby restaurant, and Cal Poly Pomona. Room that we stayed in had no mini fridge.
room was clean.. the girl (hotel employee) the front desk 1 who did the check in Great customer service very nice friendly.. parking was easy room clean comfortable all good
The young lady that was assisting with the continental breakfast. She was so helpful and friendly. Very pleasant to speak with. She is a keeper! No
The hotel was ok, just little small. But is clean Quite and sleep well, Next to IKEA, IN & Out, Walmart, Big mall near by. Room are Small
Accommodating staff, breakfast Our room smelled like BO every day.. Really gross and they didn't honor our extended checkout time.
The staff was the best any problems they are on it . Great experience and I will definitely be coming back here.
Very clean. Rooms were nice and roomy. Bed was very comfortable. The breakfast was very good, hot waffles, eggs, potatos, and bacon. Fresh fruit as well.
We like the cleanliness. Clean comforter, sheets, pillow which a must for me. We stayed at room 106 which is next to their linen room.their staff was working all night making noise. Around 5 am we can smell the food they preared for breakfast. We did not have a good night sleep. When mentioning to a staff, she didn't even say sorry
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The staff, made me feel like they really cared about my satisfaction.
The staff were so friendly and helpful and the room was so comfortable. The housekeepers liked to Hoover the corridors at 8:30am
Clean and good Sunday brunch Customer service was very poor we stayed her our wedding night and had our out of town family members stay her also wish we would have stayed some where else my mom worked really hard on gift bags that the radisson said they would give out to our family members at check in and never did plus there was a mix up with out room and we didn't get the king bed we were looking forward to
Nice hotel near downtown Whittier with restaurants close by. Comfortable beds, clean room, nice and pleasant staff, good room service (breakfast in morning and it was on time!), and nice view. We've stayed here before and would stay again!
The staff was very friendly. Martha, who cleaned our room, took the time, to line up my grandson's stuff animals on the bed. This was so thoughtful of her. This small touch really meant a lot to us. I did not see a boutique, of course I did not ask where it was located either.
Location. And that is it. The staff charged me a higher rate than the price I booked on Kayak even after I show her my e-receipt. She says they do not go by the price on Kayak. The Corporate sets the daily price and she encouraged me to send a complaint to the corporate since there is nothing she can do regarding the rate. Also, Expect to pay $2.50 for 2 ketchup pack sized shampoo at the vending machine if you did not have your own. There is no dryer either. Finally, during my stay, there was constant shouting and noise At night from other tenants. I will never stay here and possibly any other Motel 6 in the future.
Everything was great until maid service came in and stole something from my room.
The staff was great! The rooms were NOT very clean!
This location had lots of potential. Our unit had a hot tub. Location had a pool and continental breakfast was included. Place seemed and felt unclean. Unit was dated and a bit rundown. Units had old, faded carpet. Faucet leaked, hand prints on several walls, parking spaces were extremely small. My minivan didn't fit between lines.
Comfy beds The only thing I didn't like was the fact that there were baby cockroaches crawling around our room... ew. But the staff was friendly and they did have a small breakfast. If they didn't have the roach problem its a good place!
It is very good, all staffs are very kind, clean room,. Brackfirst is very exccellent
I rented a Petfriendly hotel is why i Couldnt get the lowest price of the day understandable my room was paid in advance the hotel desk person asked for my credit Card then places ahold 100 fordamages when leaving he seen my Very small tensas 50 forð�
The Staff. A Roach in the shower. Mens Underwear under the sink. Ac broke on the the last night and was given a fan.
Breakfast was good. There should have been a Microwave Oven in the room.
hotel was quiet at night, service was very good. central location with nearby quick amenities wifi needed a username and password daily.
Price The hotel was adequate. I did think some of the towels should be replaced. One of them had several holes in it.
it was close to a grocery story, which was nice for buying food and wine. Limited parking. Also it said that beds would be assigned after purchase, i could not pick how many before hand. They charged me an extra $20/night for 2 beds. At the price i paid i could have stayed in a better location, closer to the city.
Cleanliness Noisy, very bad breakfast, just bread, boiled eggs, margarine, jelly
All of the staff were so nice. They greet you everytime they seen us. The room was clean and they cleaned up everyday & we were there 4 nights. I would return .
free parking is great, room is clear and clean traffic noise from outside
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