friendly staff,good cuisine,location not the top but avignon center easy reachable... to change tv screen...
Pleasant staff and comfortable room.
It was basic facilities but good. Breakfast was good. Only the smoke odour in the room
excellent for money.The breakfast could be better,but it's ok for France.
Car parking Hotel was difficult to find, small bathroom.
close to highway to Avignon Rooms are tiny.
good environment The hotel stuff are very friendly.
Good breakfast and staff was very friendly. Room was small, but for the price, it was appropriate.
very friendly and helpful staff made us feel welcome and want to return small room and bathroom
People welcoming you instead of credit cards machines. Canal +
Nice relax garden, good parking place, nice building, rooms where decorated in a nice way. Hotel is situated very central so that you can do a lot of day trips in the neighbourhood, with a bike or better with car. The restaurant serves very good food but you need to make a reservation in advance. The hotel is situated in the middle of a small village (you have to like that), a lot of noise in the rooms coming from outside during the night, waking you up, if we where there more nights we certainly went to another place. The staff could be more friendly. To expensive for what you get. Breakfast cost a extra 17 euro but is not worth it. When sitting on the terrace we had to wait extremely long for service. Hotel is ok but not fine-tuned enough and certainly not for that price.
Wonderful garden, friendly staff and the atmosphere of this historic place Wifi was very slow in the room
hotel design and rooms are somewhat interesting, the room we had a small garden and direct access to the swimming pool.
Peaceful, well appointed and helpful staff Nothing
The hotel - un chateau - was super beautiful, the room was also exquisite, the swimming pool area was very good and the reception was perfect: the lady spoke very well English and gave us all the necessary information. The dinner was excellent.
Wonderful ambience and decor
Beautiful house and light traditional decor. Breakfast was 17 euros, you need to eat a lot of food to get any value at this price. What do you do if you just want a coffee and a croissant? Some hotels now offer an express brakfast like this at 7 or 8 euros. For business people it is a perfect solution to this problem.
The knowledge and helpfulness of the staff about food, wine and the area were outstanding. The setting and the garden and terrace were beautiful. The mattress was too hard.
overall building look, concept, garden, heritage (marquis de Sad mansion) the room (suite) was indeed very basic. although the furniture looked antique, room was spacious & overlooking beautiful Provence scenery, the overall room interior & facilities were very basic indeed (unpainted wood, old stone floor without carpets - I am now sure whether marquis would be using this floor in his bedroom :), very unconfortable bathtube - every time after the shower half of the water was in the bathroom and then in the room itseld
The position of the hotel, by the river, was lovely and not too far out of the village. Lack of service at dinner which we took up with the hotel direct.
Very nice hotel with modern, comfortable rooms and a nice setting. Two pools meant that (in September at least) there was plenty of room and not much crowding poolside. Nice grounds right along the river. The hotel is well situated if you have a car - it's easy to get out into the surrounding towns or into the centre of Isle sur la Sourge - but if you're walking it's a longer hike into the city than you might like. The food at the restaurant was OK, but the serving staff were pleasant. We thoroughly enjoyed our stay here and ended up extending it an extra day longer than we'd planned - which speaks to how we enjoyed our time here. While the meals were OK, we were disappointed with the portion sizes at the restaurant given the price (this was on day 10 of our trip - so we were familiar with what to expect in Provence). The appetizers were quite tasty and definitely necessary given the small size of the entrees. As an example, the duck entree contained 3 small cubes of duck, a few cubes of pineapple and 3 cherry tomatoes on a skewer, resting on a bed of mashed potatoes - hardly filling or exotic enough to be worthy of the high price point.
The receptionist porvided me with ice cubs to cool the vine and with glases. He spook impressively many languages. During dinner at the Hotel restaurant the waitr did not turn up to tidy the neighbour table. During our whole dinner we had to look at the leftovers from other guests.
Big park in front of the room Bathroom
Beautiful location , comfortable rooms and equipment, pleasant staff
The hotel room was beautiful.
Very nice environment, by the river Sorgue. Very quiet place. We could rent a bicycle and visited the surroundings this way, which was really pleasant. Le jardin était moins bien entretenu que les autres années et notamment les abords de la piscine en face de la réception.
Parking facilities good, lovely grounds, nice to have swimming pools. Nice large room. No comfortable seats in the room. Only a large table - would have been better to have a settee or comfortable chairs, could not see the point in a dining table. Could only watch tv from the dining table area. No proper shower - only hand held in the bath with no shower curtain.
Hotel staff, restaurant and the food No
The air-conditioning worked only for the first day. Even when it was on, it did not help a lot. The room is just too stuffy and hot. Suggest not to stay during hot summer.
Helpful staff, clean, good A/C, nice pool.
The staff is helpful and nice. The gentlemen helped us to book a taxi on our departure date. That's quie early and we won't be able to catch our train if he didn't help us. Though his mother language is Franch, he speaks quite good English. However the bill includes 4 breakfast but we juse ordered 2 at that time because we check-out early. (We just know that after leaving the hotel) Even worse, we missed the breakfast because we didn't wake up on time because we were still using the UK time.......wasting 4 breakfast in total.
The daytime manager was pleasant and helpful. Our second room was basic, but clean. The night manager was awful. The code we were given for after-hours check-in did not work, so some other guests let us in and helped us find him, but he was abusive and at first refused to help us. Only after we demonstrated that the machine wasn't working did he sullenly get us a room key - for an already occupied room. The room we finally got was small, dirty, hot and uncomfortable. The next day we were moved into a cleaner, cooler room. The hotel's location would have been very inconvenient for visiting Avignon, if not for the fact that extra buses were running during the July festival in Avignon.
It was comfortable,clean and friendly and helpful staff.It was handy for trips to town but difficult to get to town when the buses were not running for a public holiday. The fact that there was only one bus and difficult to get to town during the public holiday time.I do not remember any details about the need
The pool was nice on a hot day. Breakfast was quite good for the price. We had to wait a long time to be booked in due to some problem with computer. The staff were very nice about it but a drink whilst we waited would have been nice. They did allow us to use our room towels for the pool whilst we waited. The hotel was not as we expected for the price. I think the pool cost a lot.
use of pool and close to main motorway and choice of eating facilities. only 1 of the 3 rooms booked was available - a second room was organised at a nearby acotel. very disappointed.
Nothing Hotel building is like a container box. Very old and small room, too narrow for family. I strongly not recomend this hotel for family. I made 6 hotels for my vacation, this hotel is worst.
Pleasant reception staff, pool. Buffet breakfast soon ran out of food and staff refused to re stock the table, don't be last down for breakfast.
Staff very helpful especially reception.Food was very good aswell. Expensive for the quality of the rooms-the hotel definitely needs to be refurbished and updated.There were no lounges/sitting areas and the restaurant/swimming pool area felt very cramped.Overall very expensive.For some reason my booking (I cancelled and then rebooked at a cheaper rate) didn't reach the hotel-luckily the hotel had a room.We moved after two nights.
Away from the centre of the old city, which was packed because of the Avignon Festival. Peace and quiet with rest and relaxation by the swimming pool could be followed by a short drive into the centre and some sight seeing.
Everything!! We had eaten at this hotel two years ago, and decided to spend a very special anniversary for one night en route to St Tropez. The room was very comfortable overlooking the beautiful gardens and swimming pool. Food was wonderful, tasty and well presented. A place to return to!
We found the hotel to be very relaxing and peaceful. The staff were helpful and the food very good. The only slightly disappointing item was the Breakfast Buffet. Rather limited and unexciting.
Staff was very kind. Make you feel the most important guest in the hotel. The room was clean and nice, exacty as I expected. Breakfast is too expensive.
convenience too many little things were annoying at this hotel 1) canvas chair on my terrace broke as I sat in it, should have been noticed as defective. 2) no light in closet, and closet door hard to open as bed side table in the way 3) toilet room no where near sink, hard to wash hands, 3) restaurant rather grim and food only ordinary (unusual for France) 4) poolside noisy and crowded 5) No newspapers in the morning as at all other good hotels 5) my bath tub and sink dribbled the water in and out...took 35 minutes to fill tub 6) did not clean room until 2:00PM
Silence, gardens and staffs Due to very weak signal reception, WIFI internet access is not available as described
All the staff were exceptionally polite and helpful, especially the staff at reception, and the restaurant was of a good standard.
The hotel doesn't look like much from the outside, but once through the doors a large, beautiful courtyard (very well maintained) appears. Nice pool area, and well appointed spa area. Fantastic meal at the restaurant. Very friendly staff. The location is a little "off the beaten path", and you need a car to get anywhere. Overall, a little pricey (both room rate and restaurant).
Spa facilities, swimming pool area and the hotel grounds and decor were very nice. Staff were also very attentive. Free wifi in the bedrooms. My room was very small although I was advised of this when booking so can't complain, there are a couple like this, and based on other reviews, most rooms are larger (although this would cost extra to the 185€ we paid per night). My main issue was the cost of any extras in the hotel. Menu prices and drinks were extortionate even if it has a michelin star. Since it's a good 10 minute drive from Avignon, if you don't have a car, you have to go by Taxi, and for some reason that costed around 25€ each one way journey too, making it an expensive couple of days. Not sure if it's normal, but the taxi drivers seemed to start their meter when they were called by the hotel, so the starting tariff would range from 6.50€ to 8.50€ which isn't great.
We knew this hotel from a previous stay 10 years ago, it was nice to find out that it still matched our expectations. The restaurant as good as ever.
Relaxing, clean and friendly Too expensive by far and poor location
quiteness, close to town centre,spacious garden pool water was not heated and a bit too cold
We absolutely loved this hotel! It has lots of Provencial charm and our room was very pretty and spacious. It is the perfect place to stay in Provence if you don't want to be with all the crowds in Avignon center. It is about a 10 minute drive to Avignon and easy access to other areas of the Luberon region. There are no restaraunts nearby so you will need a car for sure. The hotel has wonderful food but is pricey. It has a great outdoor pool, indoor pool with spa, very lush landscaping and beautiful patios. Very attentive service and wonderful personel.
The friendliness of the staff and the food was fantastic Need a map to get there!!!
The staff were very attentive and polite. The layout and facilities in the hotel were lovely and there was a lot of attention to detail. Lovely scented rooms.
Very nice and quiet! Excellent Dinner. Very friendly staff. Secure place and parking ground. Close to Avignon. Will come back...
Room was good and breakfast was excellent No swimming pool
Friendly staff, cleanliness, excellent value for the cost
close to restaurants and shopping mall. The front desk counter was friendly and helpful the parking compound was dusty.
Standard of hotel A1 100% top notch, as too were the staff. Fantastic location, ditto premises and attention to detail. Totally perfect in every way, could not have been better. We will return.....
The staffs of hotel are very nice and friendly. Dinner was excellent and especially enjoyed to see wine list which had a lot of reasonable priced bordeaux grand vin of good vintage.
Great Service and Food, very rustic and very french Air conditioning did not work very well in the room because of poor design
Accomodation is very complete, staff is professional. The ambiance is nice (manor and chapel). Swimming pool relatively big. The elevator in the chapel is very slow and the carpet in it has to be cleaned. But this is a minor issue.
perfect kitchen and stuff, nice pool and atmosphere
The hotel is beautiful with excellent grounds. First class restaurant. The air-conditioning in our room did not work which made for a very hot night. Staff were informed but took no action.
We liked this typical atmosphere one gets in French Hotels et Chateaux, unique in the world. We also liked the central situation in the Provence, close to Avignon, very close to the highway. no complaints
A charming inn rich with history. The grounds are beautiful and one of the best bathrooms we have had in France. A lovely place if money is no object, although we did get three nights for the price of two on the booking.com site. The meals were over the top expensive. We were seated in the dining room and the owner came in and told my husband he should be wearing a jacket for dinner. This embarrassing situation could have been avoided if the website had indicated their policy or strong suggestion for dress attire. Because of this, we chose not to eat subsequent meals at the hotel and dined elsewhere.
The service was excellent, the food was out of this world (congratulations to the chef), overall the staff was very friendly and helped regarding all our requests. Relaxed atmosphere No, we were very happy. Clients should be aware that although the rooms are very reasonably priced (semi-luxurious, I would say), the restaurant is very expensive. But it was well worth it. The food was stupendous.
ok for a quick sleepover without any comfort requirements the room was dirty, linen and towels hadn't been changed for ages, with stains visible on pillow cases, bed linen and towels. it was obvious that someone in the hotel had tried to cover it up instead of changing it.
24/7 checkout, free parking, free wifi, airconditioning. space shuttle bathroom (1 sq m probabably), bed looked like it was not cleaned after the previous client, poor breakfast for its price. Would be good value for money if the room costed about 30 euros, otherwise too expensive for the comfort provided.
The staff was very nice. There are no internal hallways at Premiere Class. The hotel takes the motel concept. You access your room by the external balconies. Your window faces the balcony. At other hotels I avoid the ground floor as I like at least some privacy and want to avoid people being able to look through my window. At Premiere Class all rooms are ground floor rooms and there is no privacy. The windows are small so not much light comes in if you open your shades... and if you don't well the lighting was horrible. I felt like I was in a tiny dungeon. The desk was too small to sit at comfortably with my computer.
Good comfortable bed. Good Breakfast After hours there was no one at the hotel and the parking lot was locked. Was not sure how to check in.
Clean, compact, organised, good breakfast. Way out of town, wrong gps coordinates on info.
Basic spot for day/night trip,fairly remote from any city,within shopping complex,with no communication with the city.Selection driven by price.Clean place to sleep only Very unprofessional staff,no language skills and very unfriendly and unhelpful.I have exoerienced this,when got lost and tried to get driving directions on the phone.Room cramped with bunkbeds
The room is really value for money. Although the locations was away from Avignon centre, it was no problem for us as we had rented a car.
The proximity to the Avignon Nord commercial centre and a number of restaurants, and proximity to the motorway and main roads to Avignon and other places in the vicinity.
The rooms were dark and tiny. The shower was definately not great.
Clean and tidy cheap and good for a one night stop over
Excellent value for money, friendly welcoming staff, would definitely return there.
The staff were very welcoming and had lots of good and practical sightseeing information. The ambience was lovely and the location was ideal. We will stay there again. No.
Perfect reception, very nice hotel, charming atmosphere, nice breakfast, the hot chocolate was delicious
Great character of the hotel, friendliness and helpfulness of the staff, it was easy to park the car and very close to all restaurants etc. Easy access to other villages in Provence. Breakfast was overpriced considering they only charged 5 euros for a dog
I felt true hospitality, kindness in dealing with language differences, and genuine pleasure in every contact with the staff. I loved the breakfasts and the conversation with other guest who were repeat users of the hotel. It was wonderful, so I liked everything.
The hotel is historic and beautiful. The main hall, stairs and our room gave an insight into how the wealthy would have lived. Peaceful, a lovely inner courtyard, and a balcony from our room.The staff member who met us was excellent. Breakfast was perhaps overpriced.
The staff were exceptionally cheerful and helpful, they made our stay fantastic.
Friendliness of the staff, breakfast No drinks available, no mini bar, too expensive for what you get
It is a beautiful building, with very nice rooms and an excellent staff
Really quiet, tastefully decorated and furnished hotel room, clean
low key and easy to stay there bit more servcie at breakfast might be helpful
Good location for our cycling trip to Mont Ventoux and excellent service. Staff very helpful and storage of bikes no problem. Some rooms with balconies and a lovely shaded garden to relax and enjoy. A most pleasant stay.
it was a little cold in the room and it smelled of tobacco
The location is convenient. The hotel staff was nice but inefficient and unable to communicate clearly among themselves. We have changed twice time of room in 2 nights.
The breakfast is really good, the staff is friendly and helpful and there's a very nice asian restaurant about 3 mminutes from the hotel. The breakfast has to be good because it costs 10EUR.
The staff were friendly and accommodating. The rooms were clean. This was good basic accommodation. The bathroom was a bit shoddy, it had rust in the bath and a large gap between the bath and floor - but it was usable.
Courteous receptionist, plentiful breakfast, secure parking available, clean standard throughout hotel The air condition was broken and this meant opening the window to admit traffic noise.
clean and tidy with helpful staff
No one was there to greet us when we arrived at 19:00 on a Sunday evening. We called the number posted on the door and were told to go in and take our room keys. The hotel was very comfortable and quiet. The breakfast buffet was very nice. This was my second stay here and I would stay again plus recommend to others.
Sweet, kind staff.,,,interested in our comfort and happiness....excellent food-we ended up having dinner here for 2 nights in a row...casual yet proper atmosphere. We enjoyed our stay and enjoyed the area. No real 'bad' points. There could have been a more lively atmosphere in the hotel. It was booked solid but very quiet...no one having a drink in the bar after dinner, etc.
the pleasent and very comfortable sorrounding, and that the place is not very far from the very exciting cities of Provance.
Beautiful setting, attentive staff, peaceful and quiet A bit hard to find. Needs better signage
The staff were really helpful & welcoming. The room was comfortable and the surroundings were pleasant & quiet.
Everything was lovely, the food, the pool, the peaceful surroundings; the only comment we would make is that our room (Rose) was small and the furnishings were drab.
We were 2 couples traveling together-the outdoor dining and food was good. The rooms were large and clean. The staff did not smile or seem to want to be accommodating. We were 2 couples when we made the reservations, but our rooms were very far apart. The grounds needed a little TLC, but could be very nice. It was a quiet place to stay.