Best Western The Island Hotel

Guests have highlighted the exceptional customer service at the hotel, with staff going out of their way to ensure a great experience. One guest even mentioned being pleasantly surprised by the attentiveness of the front desk personnel.

The hotel's food has been praised by guests, with breakfast being described as great and the staff going out of their way to make guests happy. One guest specifically mentioned enjoying the buffet breakfast, which was relatively affordable.

Some guests have mentioned concerns about the room facilities, such as old furnishings, loud music from the swimming pool area, and issues with the air conditioning system. Additionally, there were comments about the need for room upgrades and delayed provision of towels.

The hotel offers parking facilities, and there is also an airport shuttle service available for guests, providing convenience for travelers.

Visiting during a time when the hotel is less likely to be affected by mosquitoes would be advisable, as some guests have mentioned encountering mosquitoes in their rooms. Additionally, ensuring that room requests are clearly communicated to the hotel in advance may help improve the overall experience.

Some guests mentioned that rooms facing the pool area can be noisy due to music from the pool area, so consider requesting a room away from this area if you prefer a quieter environment.

The hotel is conveniently located near popular attractions such as Bar Beach, Silverbird Galleria, and the National Museum Lagos, making it easy to explore the area.

If you have specific needs, such as children-friendly amenities or special requests for room setup, it may be helpful to communicate these directly with the hotel in advance to ensure a smooth experience upon arrival.

Some guests noted issues with the air conditioning system, so it may be beneficial to check the functionality of room facilities upon arrival and request maintenance if needed.

While many guests praised the breakfast, some suggested that the variety could be improved, so it's worth considering the available options if you have specific dietary preferences.

Several guests appreciated the exceptional service and attentiveness of the staff, particularly at the front desk and in the restaurant, enhancing their overall experience.

Some guests mentioned issues with cleanliness and maintenance in the rooms, so it may be helpful to communicate any concerns promptly to the hotel staff for resolution.

Guests reported disturbances from generator noise and music, so if you are sensitive to noise, it may be advisable to inquire about potential noise issues and request a quieter room location.

While the hotel offers free Wi-Fi, some guests experienced issues with internet access, particularly in rooms, so it may be helpful to clarify the connectivity options upon arrival.

If you have accessibility requirements, such as the need for an elevator or increased accessibility features, it's advisable to communicate these needs with the hotel in advance to ensure a comfortable stay.