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Did not have access to English language TV even after having complained
The excellent hospitality
Pleasant atmosphere. Good price for the breakfast. Good temperature on the rooms, although it was warm. Very nice bathroom! The food in the restaurant was rather nice. The spa is nice. It's not 4 star in my book (rather 3), but the price is accordingly. I would like to see the bill before I pay, not get it in an envelope after paying. The whole hotel looked empty and the restaurant was deserted on Saturday evening (food was good though). Didn't see the solarium in the spa. Pay-TV didn't work and - apart from cnn/bbcw - no English tv.
Easy location They first gav me a smoking room, but I refused it because I clearly reserved a non smoking room; then the only choice they gave me was a very small room with a small bed against the wall for the same price
Nice bar terrace area - good food
Excelent hotel, good price, good staff. Internet is not wifi. Your need to pay 8 euros per hour.
Parking, internet, clean, value for money, easy access, quite, 8km from downtown Rooms are smaller than expected, no coffee machine in tge room, provide only one bath towels, mini bar is very expensive, no complimentary water bottle in the room.
Fine hotel, nice room and a good breakfast. Worth the 10,-- extra No bath in the room, wifi not free.
quietness and far away from the city noise had some but not really
The room was spacious and most of the staff were friendly There was no hot water at night and therefore had to have a cold shower!
The facility of taking Bus , near to the main train station. I stayed 6 nights , there was no hot water in the morning for 2 different days ; i called the reception but i realised that they were confused and they never gave me convincing answers!! I guess that hotel with 3* stars should not have such problems. Thank you for your comprehension!
The staff at the front desk were super. Their attitude was cheerful and courteous and the help given re train schedules and calling for taxis was very much appreciated. It was too hot in the room - ceiling fans would have helped.
Welcome and service to the hotel. Name change was very recent to Arcadia, so there was no sign outside the hotel.This will be fixed this week.
The location is excellant and right on the edge of Hanau's shopping district. The train station is just a short ride away and from there Frankfurt airport is easily and quickly accessed The ac did not work in the room and it had to be 95f to 100f until well after dark. Also it is one of the few hotels where breakfast is extra and it is 15 e extra per person which is a lot of money for a buffet breakfast. It would be impossible in North America for instance to spend $30 anywhere for breakfast for two people. It should be included as that is normal in Germany . since te room price was good it was not a big deal but it is a pain just the same and an unnecessary one.
Clean , good size of room efficient checking in checking out Actually price is too high it should be the given price incl breakfast
Rooms were ok Air conditioning didnt worked at all.
Breakfast was included even though we didn´t know that. And it was a good buffé. The rooms was large and clean. The staff was a bit confused when they were suposed to give us our keays when we came back after a day out in Hanau.
Air con not working and very poor breakfast.
Very friendly and helpful staff, huge room, value for money
The lighting at the front desk and lobby was so bad I couldn't read the check in form or read a paper in the lobby or bar
The plaza is in a great location for my business,it has helpful staff & always provides a comfortable stay with a great breakfast to start your day.
I like the hotel design. The facilities in the rooms can be improved upon. TV should be upgraded to flat screen especially in the business room. The bed should be improved upon. Bathroom niceties should be improved upon
silence no rent car, no enough information about place of hotel, no any activity except bar
Nice clean modern hotel Too far away from exhibition
The setting and conversion of an old historic building into a hotel was very good. The history of the building should be briefly mentioned in the hotel brouchers. The breakfast was good but over priced. It shold not be priced more than Ten euros (10 euros).
By 8am the morning cleaning staff woke me and my wife up,by banging noses in the room next door.But other than that this is by far the best hotel ive ever stayed at and my wife liked it too. The building is unique and since I was in room 333,I had to go across the building across the bridge to the other building,at first I understood from what I was explained that I had to walk around the building? I had to ask twice where my room was,very confussing.
hotel is clean and looks like new to me but you should put more internet access in the hotel lobby. lack of toilet stuffs like shampoo and towels
Comfort and new facilities
We have stayed at this hotel previously as a good stop off point when travelling down to the Alps. It is in a lovely location, well worth a visit in its own right. The restaurant is very good, especially the steak. The staff are excellent, friendly and very helpful.
Very helpful staff who spoke good English and understood my bad German. The hotel was very clean and set in beautiful countryside.
I liked the peace and quiet surrounding and the food at their restaurant. Friendly stuff as well.
free swimmingpööl quiet surrounding
Friendliness of Staff No
This was our second stay and it was as good as the first. We very much appreciated the efforts the restaurant made in supplying a special diet meal at very short notice and it was very good too.
The hotel was clean. Unfortunately there were too many dogs in the hotel. I was able to have a comfortable sleep, but it would have been better not to hear to dogs barking.
It is a nice hotel in a good outdoor location. Pet owners might think it ideal. We were not made to feel that pets were welcome, just "allowed" . Despite the fact that we made email enquiries we had no response from the hotel. Other hotels have a much friendlier attitude towards pet owners.
We stayed in this hotel on our return trip from the Alps. This time we stayed two days and visited nearby Aschaffenburg, which was well worth doing. In addition to the previous comments I have made about the hotel, I must stress that the hotel is in a great location in the countryside with lovely views.
The great location and views. I was allowed to use their laundry for a small fee which I was very grateful for. We were in a little back room, our friends paid only an extra 4 Euros and got a room literally twice the size of ours! Don't be too tempted by the early bird rate.
close to s-bahn
Nice room; good air conditioning, quiet.
close to railway, good breakfasts, helpful staff was surprised to find bottom of bath dirty -- as if someone had been working on the drain
friendly and helpfull staff
very good breakfast, near train station (40 min. to airport, 20 min. to city center)
Nice atmosphere in the hotel and very friendly and informative staff Buffet meal wasn't the greatest.
The location is excellent as it is very close to the S-Bahn station which made it easy to get to the center of Frankfurt. The restaurant service.
Comfortable, clean rooms Restaurant only opens when it feels like opening. When you arrive back at hotel after a hard day's work to find the restaurant closed it is very disappointing and not acceptable for a four star hotel.
Very well located hotel with easy access to Frankfurt.
clean room, hot water and good water pressure for the shower, hot water kettle in room Door handle to room extremely hard to turn (even after it was supposedly "fixed". Restaurant food OK, but not great.
Great hotel in its class. Was very convenient to Frankfurt Airport and was a good place to stay for the night before our onward journey. Staff were very pleasant
the reception staff were very nice and helpful. rooms were a bit bare.
Motel One was very good value for money and suited our needs very well. The staff were very nice.
Easy access to airport. Also directly opposite campervan rental company.
Food arrangements in adjacent resturant could be improved. Nothing else to do locallz.
Free parking. Payment upfront. No lift. Number code(6 digits) on the door. Duvet to small.Aircraft noise in the morning.
A good value hotel for Franfurt during the show.
Price. Location. Clean.
efficient, comfortable, easy, friendly, internet, close to grocery
easy to find, good cheap rooms No bar, breakfast not great, but a McDonald's right next door!
Reception was manned 24 hours each day. Staff very helpful especially when my language was not theirs
the room was very spacious and comfortable, the decor was delightful.the resturant was super, the staff were helpful and attentive.I wish we had stayed longer!
Friendly staff, good service. Nice restaurant. Single beds are too small.
The food was excellant, excellant. The staff was very helpful and the rooms were very good. no
Facilities were adequate. Front desk staff were pleasant and efficient. I feel that it would not gain 4 stars in Ireland. The general feeling was quite basic.
Very accommodating and helpful staff. Excellent restaurant. Great breakfast. Within walking distance of all activities.
Internet is free of charge I reserved in the same time (3 month before) with a friend two Double Room de luxe – for 2 persons Special conditions with 4 stars. My friend receives in the hotel what he reserved. I received an apartment at 200 meters from the hotel with 3 stars. At check out the price was the same.
Good breakfast. No good Room facilities and not cleanliness.
The i-Motel was clean and comfortable with excellent rooms for a quiet night. They're perfect for people travelling and wanting a good place for the night. The staff we're very friendly and you felt really welcome although at the same time the automatic check in machine also meant it possible for you to check in and out without seeing anyone else. I would definately recommend this hotel for people who just wanted a perfect night's sleep however people who want to spend a lot of time in their room may find the lack of a TV off-putting.
At the price, ideal for an overnight stop.
Everything! This is a brand new family-owned/run hotel and they have a great set-up for our budget needs. Free cable-LAN internet. Great hot shower. Great price. Service with a smile. Close to motorway, supermarket, and 15 minutes to centre of Frankfurt. Nearby Croation restaurant recommended to us was also very good value. We opted for no breakfast (so no knowledge of that). No: all is spot-on!
The room was super clean and everything was absolutely perfect. We read silly complants here about no tv and small rooms ( from unexpereinced Americans) the rooms are huge for a german hotel, The quality is excellent, it is quite, extremely clean no smoking. Safe car parking. There is also an excellent Italian Restaurant in town around the corner! Do not spend 7 Euro on the Breakfast. it is only super cheap rolls, no boiled eggs, and juice, YOur better off dashing to the store around the corner and buying something nice! Or Mc Donalds is better!!!
Great hotel for the price. No frills, but clean and new as well as easy electronic check-in. Perfect for an overnight stay.
This was the second time that my husband and I stayed at iMotel (November 18 & 19, 2010). We liked it even more than our first time there (May 29, 2010). The room (No 117) was very warm and cosy, despite it was very cold outside. Like I wrote last time, that the room is equipped with everything one needs and nothing one does not need - so glad there was no TV in our room this time - we never watch TV ! It was also very easy to get there, although the location is about half ah hour from Frankfurt - we did go out for our Chinese hot pot dinner at our favourite Chinese restaurant in Frankfurt on the second night - only took 26 minutes by S-Bahn. Not a big deal walking 28 minutes from iMotel to Obertshausen Station, very pleasant in fact ! There was nothing we disliked ! There was only one small matter I hope the owner of iMotel might care to look into : The toilet smell was getting a little distinct for our comfort this time - we did notice this in our last stay. Maybe it has something to do with the detergent they use to clean the toilet. Perhaps a detergent with a more powerful refreshing smell, as well as try not to close the toilet door after cleaning it, might improve it... ? Just a little reminder, not at all a complaint, because we really enjoyed our stay very very much, slept so well !
A surprisingly good standard, much better than expected, new and frech! The service, very helpful staff. More informative instructions in english.
Nice staff, cozy environment. Outside the hotel it was a little bit noisy in the morning.
Super clean, quite, excellent rooms and wonderful high speed wired internet The breakfast at 7 euro is a total rip off
Everything, especially the friendly Staff, spacious room, cozyness, relaxing atmosphere and location.
Friendly staff, clean hotel. Good breakfast (paid additionally, 12 euros) The hotel leaves some snacks and water next to the TV-set. It has no explanation that it is actually a part the mini-bar - they look like a welcome snacks. At least that's how it is in other hotels. I had added items from mini-bar to my bill, which I did not used. The reception staff, although generally nice, has not informed that it was added to my bill. When discovered, they were polite enough to take it of from the bill. My room was close to the lift which has noisy doors. I was awaken by them each of the three nights I stayed in the hotel. Bathroom was exteremely small - actually it had no more than 2 sq meters - it is amazing how they managed to combine shower, WC and washing sink in it. It was OK for a short business stay though.
I originally booked with booking.com then cancelled the booking but got no reply twice! I was able to book directly during the musik messe - it was their last room. I have been anxious that my credit card has been debited for the booking fee even though I cancelled twice - better communication for this type of thing is important to allay peoples anxiety.
Friendly staff in both the resturant and bar area and the staff on the reception were very helpful for any questions that were asked. I would have liked a little more variety on the hot breakfast menu such as fried eggs, hot tomatoes and baked beans
Hotel staff friendly and helpful
Clean, satisfactory breakfast. Quite far to the nearest metro station.
Friendly, Clean and easy cab ride to the airport. Excellent Breakfast at hotel and a Great Itallian restaurant 2-blocks away. Have stayed here many times so very comfortable. Main shopping area is about a 15-minute walk from the hotel but really nothing to mention.
Nice stuff, location Not clean enough for 4 star hotel
It was in a easy to navigate locality and close to the airport
clean,satisfying breakfast. very expensive during exhibition time like all other frankfurt otels.
Tonya at the front desk was a star employee, she helped us out many times in our short stay. The restaurant up the road from the hotel on the left side had great food but are closed on Mondays.
The breakfast was really good, the staff spoke very good english The only thing was the dinning hall was not open over the period that we stayed. Also the tv was only in german except for news chanels.