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I liked the location on the beachfront. The room service tray had ants on it.
The hotel was very clean and modern and was very close to both beach and shopping area. The room we stayed in for the first two nights was very noisy but when we asked to be changed got a very nice room on tenth floor. The beds were very very uncomfortable....it was like lyning on a board. I also thought it was very commercial and not geared to holiday makers.
Poor facilitise lefts not working for week
Very good position. The beach is at 20m and is excelent. During low tide there are almost no waves even if the wind is strong. Additionaly, you are IN the city, close to an intercity bus station, restaturants, shops, etc. Room equipment in most part aged. Very hard mattress. Toilet separate from the bathroom (and sink).
the location of the hotel is fantastic, it sits right on the beach and is near to all the shops, and bus routes do not think it is quite a 5* hotel, a very good 3 or 4
Beautiful view!! Really nice and complete breakfast, Room clean and nice. Swimming pool time should be improved so people Can use it even in Night time
Right on the beach, child friendly, great staff Hotel caters mostly for older guests, but can easily cater for young families, glass tables and split levels in rooms were a difficulty for us, slightly dated fittings
Wonderful breakfast buffet! Nice balcony with seaview, quiet although overlookong the promenade de la playa de las Canteras. Reina Isabel is the only hotel along the playa offering free beach hamacas and sombrillos for its guests. A big bed (double?) occupies most of the space in single rooms. A bed for one person would make it much more comfortable to move around in the relative small room designed for one person. - And I think it is time for the worn carpet to be substituted by a new and fresh one!
This is not the first time we have stayed here. We were pleased to see no reduction in standards in any department. Particularly liked the free provision of wi-fi throughout the hotel and the availability of free parking on site. Breakfasts continue to be a culinary extravaganza. There should be two armchairs in a double room,not just the one. The tv is very German orientated; only Eurosport (Recorded rubbish and unknown sports) and Sky News, in English. It should be possible to add bbc World,if not bbc 1&2 , and itv 1; all of which we get in Portugal.
Pretty clean and organized hotel. Very good breakfast buffet. To be fair to customers correct rating should be max 3 stars due to lack of services. Small rooms, not enough space to open suitcase except on bed. No nightclub or restaurant choices or any other services at the hotel. And the only bar serves diluted spirits:)
We have stayed at The Reina Isabel many times now and every time it is like coming home. The Staff always make a fuss of us and are so friendly. Luxury accomodation and service at a realistic price.We will return again and again. Yet again the breakfast buffet is the star.
Nice situation across from beach, free car parking in grounds, wonderful breakfast with breakfast cooking eggs,bacon to order, nice touch. I was amazed to see Champagne & Vodka was available on a serve yourself basis.
Good location, variety of facilities, friendly staff Caters for older clientelle, might not suit younger guests although no reason why not
Close to the beach and city center, and very nice breakfast. N/A
Breakfast - Excellent clean-well-behaved service-excellent Teievision in room -Poor
The staff were very nice and helpfull. We lost our paggage and they helped to get it from the Airport to the hotel. I loved the sewiev from 1st floor, because we had a marvellous nice own patio and the first floor there is parket floor in every room. The breakfast was magnificant! Everything was so fresh, particularry fruits and juice. You could also enjoy every morning sparklingwine wich was luxorious. We loved our holiday in Rheina Isabel.
Good situation on the beach No facilities, i.e. no pool, no gym etc. Many rooms have no sea view
The location was very good, being next to the beach, within easy walking distance of many restaurants and the main shopping area of Las Palmas. The room was small for a double room and only had one single-person armchair. It seemed to be more of a single room with a double bed. The shower was really a bath with a shower attachment. The staff were generally friendly but we had ask several times before the sticking bathroom door in the room was fixed. Internet connection was expensive costing over 69 Euros for 1 week.
Reception staff were very attentive and helpful.
Excellent location, the room was big, clean and very comfortable. There is no swimming pool.
location and halpfull stuff
Nice surroundings - central location
The location couldn't be better, although it is very confusing getting from the bus station to the hotel. Staff members meant well, but provided inaccurate information about getting around the area. Room service was excellent, however.
the room was clean and the bed very comfortable. at first I did not go for the modern minimalist furniture and decoration, but I got used to it and liked it. On one aspect the Hotel beats many others, its view over the Canteras beach is splendid. A good chance to do some much needed exerciese for me. The location of the hotel is also excellent, with all kinds of colourful Spanish type small and big restaurants, a big supermarket and tourist shops very close. For some peculiar reason the sheet of my bed had an unpleasant-looking stain in the middle, though everything else in the room was clean. But when I asked the staff to change it they were very apologetic and changed it. Also, the toilet ran out of water one night! It was o.k. in the morning. These are compartively small things compared to the pluses.
The location of the hotel on the beach and its proximity to the numerous restaurants. The lack of atmosphere especially in the reception and bar areas
Hotel is clean and nice; located ca. 20 m. from the beach. Cleaning service in my opinion is great; room was always clean, bed linear changed and we could always have some extra towels for the beach. Pool on the roof doesn’t match actually with the pictures. It’s not bad, but also nothing special. Hotel stuff speaks some English but don’t expect much. Breakfast buffet was quite poor and not in the very best sort.
The rooftop swimming pools are amazing and our room was very clean and comfortable.
It was calm and silent . It was Ok as an business hotell, The phoyos in the we side don`t tell tell the hole true
Good location near the beach. Since the rooms do not have balcony we were disappointed that the terrace were closed mostly the time. Only open between 11:00 – 17:00 The cooking was not to good since they were not able to cook an egg for 5 minutes, and that the omelette served at the terrace consist of only egg and cheese.
We stayed here for two weeks, and the location is superb. 30 meters to the beach, and just a short walking distance to all the (three) shopping malls in the city. Lots of boutiques and grocery shops nearby. The cleaning staff was excellent, and of 5 star standard. The roof is excellent for sunbathing anfd the pools are clean. Excellent coffeemachine on the 7th floor. We had to pay up front, which is a negative. If one has complaints, then it will be difficult to get through to the staff when one has paid already. No/poor view from all of the rooms. Internet access only in the lobby and even there it was on and off. No internet access in the rooms, and only one machine for internet in the reception, which even guests had to pay for.
the rooms were very clean and the maids very polite and welcoming. location could not be more central no view from room, no coffee making facilites in room, no mini bar, these were all advertised on web
The room were clean and the wifi acces was excellent. The breakfast was terrible. It was difficult to find food which was edible.The room we booked was a double, but when we arrived we discovered that we were given two single beds. The person on duty at the desk then denied that there was a difference between a double room and a twin room! I had paid extra for a double, and we were denied this accomdation. It ruined our break and we even checked out early as a result!!
Good location, all mod cons in room, nice size room, good pool facilities, helpful staff Breakfast not included, no parking
The friendliness & cleanliness of the hotel was superb!!! A little Noisy at night, early morning wth the traffic/as on a road side.
The roof is great; pools, jacuzzi, and sunbeds. Not enough English-speaking staff, breakfast tasted like it was days old.
We arrived late at night and were given a room on the 20th floor. When we awoke next day we couldn't believe the view over Las Palmas beach & harbour area. The restaurant was on another floor above us & the meal we had was excellent in fact it was the best meal we had during our 10 days in Gran Canaria. At the vey top of the hotel there is an outdoor swimming pool with the same incredible views over Las Palmas
Location is good, while you are inthe cityand close to the beach. Poor air conditon system.Small room and bathroom.
Excellent service, free minibar and great standard! Compared to many other hotels in the area this is defenetly one of the best. €16 for breakfast is another way of charging a higher room fee.
good location stair entrance
pool, balcony and location
It is a luxury hotel, the free minibar is refilled every day and in the gym and the swimmingpool there are free towels and free drinkingwater. The businessrooms and gym are very luxurious. The hotel is located 5 min walking from the beach and 5 min walking from the bus station as well. The staff is very friendly and helpful. The restaurants and bars in Las Palmas are very cheap. the rooms were smaller than indicated on the photo's. There is no sun on the balcony and because of the height a lot of wind as well, for this reason you see nobody sitting on the balcony. Las Palmas is not a perfect place for holidays since the nightlife is a bit boring and on the beach you only see locals.
I was pleasantly suprised at the value for the money. Many small touches made it a great stay. Very clean, housekeeping responded immediately to extra towel request, free mini bar was restocked daily! Views are spectacular. Gym is small and equipment could use and updgrade but extras like the steam room and showers and a stocked water cooler offset that. I would recommend this for business or leisure. Not really a family place, which is nice for those of us who do not travel with children. Close to both the port and the beach at Las Canteras. Great mall right across the street for late night browsing
I was my third AC hotel (after Cuenca & Burgos) and as expected everything was absolutely perfect! The room rate was competitive, and I had great views over the city . Very comfortable and luxurious. I hope to return to this hotel in the future!
views from hotel, comfort of room
The sauna and pool.
Buffet breakfast was good and the lounge overlooking the beach and promenade was comfortable. We were not told of spa special offers for residents until last day when too late to use it! View from our room was horrible, lots of washing and a noisy road. Drinks in Lounge very expensive.and were charged for an item from the minibar that we did'nt use.
Nice breakfast, beautiful view. Location was perfect for my needs, nice bathroom. The carpets in the corridors were dirty.
Relaxed atmosphere and all of the facilities were well maintained. The breakfast was excellent and the quality of food for dinner good. Excellent location
not much at all.The bed was not comfortable.No swimming pool. As above.Not near Veguetta area as listed.
View of the beach from the breakfast room. Well attended breakfast buffet.
It was a pleasant hotel with clean rooms. The rooms with seaview and with terras are really nice to stay. If you don;t mind the noise of the waves at night.
Location was ideal, room was spacious and clean
Close to where I needed to be kind of old, slightly run down, breakfast was average
Breakfast The rooms need an update
Convenience to cruise port Unattractive swimming pool area
The staff was very friendly, the breakfast was good with a beautiful view of the beach while we were eating, "Las Canteras" is a perfect beach to stay near, the bathroom in our room was big and nice, the room itself was big enough to fit our childs travel bed and extra things needed with children. The hotel seemed overall very well organized, in-control, clean. The beds were old and a bit uncomfortable. The coffee was not good but "Casa Suecia" was across the street so we drank coffee there instead.
free wifi the buffet breakfast was very poor and not worthy of 4star rateing., more like a 2star rateing I think. Not enough towels or toiletries for the price we paid. would not book this hotel again. The rooms are in need of complete refurbish as quite shabby.
the barmaid in the bar was lovely the noise of the beds been moved in the rooms above when the rooms were been cleaned so early in the mornings
Personnel was very nice
Excellent buffet breakfasts. Easy access to beautiful sandy beach, close to bus routes, plenty of taxis, good choice of restaurants. Traffic noise could be cut out by closing windows and patio doors.
A very reliable, comfortable hotel in a good location. Ideal for me.
Helpful, attentive staff. Hotel with basic facilities. Very convenient to beach.Good selection at breakfast with beautiful view of ocean.More suited to the business traveller in my opinion. Hotel in need of refurbishment, rooms dated and uncomfortable. No parking available at hotel.Has huge potential as a tourist hotel secondary to its beach location
I liked everything. Excellent stay
cleanliness, comfort, and friendly staff Well, the green stained wood took some getting used to, but otherwise, excellent
We love the location and the front rooms at the upper floors. Staff always very good your website said it was full when we wanted, even though we had no trouble booking there via OPODO website.
This hotel is well above an average 3-star Spanish hotel. Staff were very helpful. My room was big and with a huge balcony/terrace with partial view on the ocean. Although there are so many restaurants and bars all around, noise is no problem. Location is ideal, some 50 metres from where the beach starts. Windsurfers will just have to walk north some 10 minutes to reach a point where waves are higher.
Very deacent and quiet location 1 min from the beach
Very unexpensive. Next to the beach. Central location. Wifi in the hall. Towels are not really nice. Breakfast could be better. It's not easy to find parking place near the hotel.
Nothing, should be suitable for back packers and those on a budget I am used to much higher standards. I only booked this as I only needed a place to stay while waiting for my flight due to leave after midnight.
1. When it came to check in I was told that holding payment had not been received. Even though I had email confirmation twice from two different credit cards. 2. On two days builders were doing major works in the hotel - heavy hammering and drilling from early in the morning.
Good budget hotel. Nice, quiet pool area on roof, a real suntrap!! Location ok as near to beach but surrounding area does look a little shabby. Very good value for money, not at all as bad as some reviews on here, if you pay for a budget hotel then dont expect a 5 star one!!!! Room was fine and good sized bathroom. My parents have also stayed here twice and would again. Windows could be better soundproofed as could hear traffic on street.
the roof top pool and bar facilities. Helpful reception staff - we needed to use their fridge for medicines. street noise at night, we had to buy earplugs. The air conditioning would not allow us to turn it back on after a short pause.
nothing. This hotel is very 70s. it was grubby, the bathroom was very dirty, when we went into the room it was very smellylike sewage.we were awake most the night with people pimping and prostituting,the breakfast though buffet was ok nothing special.we went for a birthday weekend away we wished we would of read the reviews before booking,people might have thought this hotel cheap, but we stayed in 4star for a lot less money.
Convenient location for womad and other attractions of Las Palmas. Comfortable. Good areas to meet with friends. Traffic noise from the street below.
Eventhough the website says there is a gym - it wasn't available. The internet connection in my room was very poor eventhough there was info around the hotel that it is working in the rooms as well.
Staff attitud, lobby, internet facilities and the location. Thanks to all Astoria Hotel staff. Nothing
The pool at the top the noise of the street and work going on in the hotel, also the breakfast was not brilliant
Het schoonmaken van de kamers en de oprechtheid van (de staf en) het personeel. Dat laatste ook in het ernaastgelegen restaurant. The cleaning of the rooms and the sincerity of (the staff and) the servants. This was also the case in the restaurant besides. Greetings to all of you.
It was very close to the beach, and there were good restaurants around.
Friendly and helpful staff. Bad lightning in the bedroom.
It is right downtown, close to the beach and commercial center as well as Santa Catalina park
Nice staff when we got there! Helpful!
not sure.... the smell was awfull...
Great location. REstaurant offers excellent food and great vfm was originally a little unsure about security, but was fine.
great location and 2 great spanish old boys at reception ,very helpful
the hotel is near Las Canteras and St. catalina park. Nice, clean room. Sound isolation from other rooms was poor.
Room was clean but with smoke smell and poorly ventilated.
Good stuff and service. Good location-near beach and bus station.
the hotel was reasonably clean and near to the beach but was rather too expensive for its claims.
overall its a good hotel my room was in front of the street n there are to much noise
Friendly staff, free WiFi in the room, very close (50 meters) to the beach.
I like the people in the reception. Allways friendly and helpful. The ladies who cleaned my room. I would like to have a bar
The hotel was 24h open, and all spaces are clean
Excellent Location, spacious and quiet rooms, comfortable
The hotel was full when we arrived and we were given a noisy room on the first floor with smells from the street and dirty windows, But the second day we were changed to an excellent room on the 4th floor, very clean, and with a tiny kitchenette. The staff was friendly and didn't charge for photocopies. Location great, right next to the beach and with great restaurants in the area. The desk needed a light - we asked for a lamp but never received it. Also, it would have been nice to have a low table to go with the 2 chairs.
The hotel is very conveniently situated to Canteras Beach and also to the many shops and restaurants in the area.
One important item was its very friendly manager and staff (specially the receptionists and restaurant's staff); its manager was in touch with the guests and they were so helpful and polite and did everything they could for us. The hotel is near to beach (2 min by walk) and shopping centers (10 min by walk). It's better to know its address well nevertheless you may lost easily because this hotel is not near to the main streets. The street that hotel is in, is a bit crowded. If it had an specific beach of course it was better! Considering all advantages this hotel has value for money and I recommend staying there for who want to have enjoyable time with not too much payment.
Clean,comfortable,good breakfast and situation near beach,restaurants and shops.
location price breakfast so so
Excellent location close to the beach and main shopping street. the staff were very friendly and helpful. They spoke very good English. The room was clean spacious and had air con and a balcony with view of the sea. The food although not outstanding was adequate and quite varied. Good free wifi in dining area. I would stay at this hotel again I wouold have liked at least one English language tv station
I loved the customer service, they really made a great effort to keep us happy. I strongly recommend Igramar Canteras
Excellent value for money, close to Las Canteras beach, and only 5 mins walk from Plaza Espana.
Clean and quiet Very austere and simple
Its very noicy.
The hotel is very clean, with modern fittings/fixtures throughout. It is also one of the few hotels I found in the North of Gran Canaria that provide double beds rather than two singles put together.