Tulip Inn Leiden Centre

At the time of arrival we were assigned with a breakfast timeslot, but they did not mention this wasn't in our booking and turned out to cost us extra money. I think this is a ground-rule of hotel hospitality to at least mention this to customers who do not have breakfast booked including pricing. After checking out we felt trapped with the breakfast we thought was included but the staff basically told it was our fault and we could check with our booking which obviously isn't much of an answer to the question why this wasn't told us in the first place. In the night we had a very bad time sleeping due to noisy upstair neighbours who kept talking, calling and moving furniture around the room at 1.30 am. When we complained to the reception, no action was taken, except from the fact that we got a different breakfast timeslot. Location and rooms are great, but we are not going to this hotel again due to the fact that the staff is generally unwilling to comfort their guests. I thought a major hotel-business like Golden Tulip would be more actionable on this, so this was a major letdown.

Pros: Location is great, at walking distance from the city centre which is lovely. Parking isn't too expensive (around 12,50 a day).

Cons: The breakfast was in shifts, and only uncomfortable timeshifts were available at the time we arrived. We had a very bad night of sleep due to noisy upstair neighbors. After complaining to the reception they didn't do anything about it.