The Dewey

Guests have praised the breakfast at The Dewey, mentioning it as great and excellent. However, some have suggested that it could be improved with more fresh options.

The staff at The Dewey has been described as excellent and lovely, with specific mentions of a staff member named Brenda who goes above and beyond to assist guests.

Some guests have expressed concerns about the check-in process, limited staff availability, and issues with room amenities such as TV instructions, heating, and bathroom accessibility.

The Dewey offers amenities such as a shared kitchen, massage services, a garden, and a quiet street view. However, some guests have mentioned the absence of a lift and the inconvenience of accessing certain facilities.

The high season at The Dewey is in October, offering an ideal time to experience the beautiful historic setting and comfortable rooms. However, it's important to note that the low season is in March.

Some guests found the rooms in the main building to be more convenient, as it houses common areas and the breakfast location, avoiding the need to travel to a sister location for these services.

The hotel's proximity to Lenox town center and various attractions such as Tanglewood makes it an ideal choice for those looking to explore the area without traveling far.

Guests with mobility concerns should be cautious when selecting a room, as some rooms are located on the upper floors without elevator access, and the stairs may be narrow and steep.

Prior to booking, guests should confirm the amenities in their chosen room, as some guests reported issues with operable fireplaces and the absence of certain expected room features.

Guests should ensure they have clear instructions for the check-in process, as some found it confusing and inconvenient, involving multiple locations and minimal on-site staff availability.

Visitors planning a stay in March or October should be aware of the low and high seasons, which may impact the availability of certain services or the overall atmosphere of the hotel.

Guests with specific needs, such as a preference for a full breakfast or a room with particular features, should communicate these requirements clearly with the hotel to avoid any disappointments upon arrival.

Some guests noted that noise from adjacent rooms or common areas could be audible, so light sleepers may want to consider this when choosing a room.

Guests who prefer a more hands-on service approach should inquire about the availability of staff, as some found the absence of on-site staff to be unsettling and inconvenient.

Guests booking through third-party platforms should be aware of potential discrepancies in amenities and room locations, and may benefit from direct communication with the hotel to ensure accurate expectations.