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The staff was super friendly. We arrived early with friends and asked about possibly upgrading both rooms to the main building and they gave us a great deal for 2 rooms close together. The breakfasts offered custom omelets plus the usual fixings and more. It was very good! The whole place was clean and friendly and we will certainly return! This is not about the hotel per se, but it was a holiday weekends with lots of kids. We did complain about the kids on the 2nd floor running and stomping their feet well into the early hours of the morning. This is something the parents should have controlled. The Yankee Inn apologized and stated they did speak to the kids and parents multiple times, but got no results. To us on the first floor, it sounded like a herd of elephants above us. Either better behaved kids, or better expression to those staying above or put those with kids in the other building and adults only in the main building or more sound deadening material between the floors. This is our only complaint. Otherwise was an excellent stay.
Perfect for a one or two night stay. The room ammenities in the adjacent building to the main Inn are small and older yet the rooms were clean. The hot tub and indoor pool were well kept and appreciated prior to my half marathon race in Tanglewood. The staff was accomodating however they neglected to provide me with a requested wake up call. The complimentary coffee and tea was a nice touch and the gal tending bar could not have been nicer or more insightful.
I was ticketed to fly from WashDC to Albany, then drive on to Lenox. US Air overbooked & bumped me off the plane. I flew instead to Hartford. My bag, however, went to Albany. After a long, difficult travel day, I arrived @ the Yankee Inn @11:00pm w/ very sore knees & legs. Jordan, working overnight on the front desk, was kind enough to move my room from the 2nd to the ground floor. It turned out this was an "upgrade" & would be more expensive. Jordan, a younger & perhaps less-experienced staff member, hadn't made that clear to me. At check-out, the young lady @ the desk was very understanding & told me they'd try to work it out. Next day, she called & told me there would be no further charges & that Jordan would not get in trouble because of me. Incidentally, when my bag arrived @ 1:30 am, Jordan hand-carried it to my room. I though that was nice. The mattress was thin & uncomfortable. The synthetic pillows looked comfortable but weren't. The phone was completely broken. The folks in the room above me made a thumping racket most of the night.
Dated. Separate rooms (different building) from pool. Not described
Pool and hot tub nice, Needed to upgrade room to main bldg, close to pool and breakfast Cost charged was $50 additional a night. Total aprox 150 /night a bit much, I thought. Breakfast staff work hard but bread, waffles, packaged oatmeal and cereals are minimum. News paper for both days was only one left for perhaps 15/20 breakfast patrons.
Significantly overpriced for what it offered!
We enjoyed the outdoor and indoor pools. We also liked the daily breakfast and thought the offerings were a good variety and generous. The housekeeping staff was efficient and were quick to respond to requests. The rooms are a bit small, and the air conditioning unit was difficult to get to due to the location of it in the room.
The staff was great and efficient. There is a relaxed atmosphere in general and the rooms were comfortable and hadd just the right amount of amenities. We had adjacent rooms which made the stay all that more fun.
I liked the following : received text prior to check in telling me room was ready, staff very friendly and went out of way when they learned we ate at particular restaurant about the special relationship they have with them and suggested we could go back with hotel receipt for discount, rooms clean, comfortable beds with enough pillows, but mostly loved the family vibe you got from staff. You knew they cared. Nothing bad to say
A lovely clean room with value for money
room very clean and beds extremely comfortable Since the hotel is hidden behind trees and back from main road a more visible sign would be helpful at entrance from the busy road.
Size and comfort of room (including whirlpool!). Staff were extremely helpful in suggesting restaurants for dinner and contacting airline on our behalf. Voted best stay of our 2 weeks in New England and Niagra Falls Having accepted the lack of any dining facilities (this was not made apparent when booking) have no other negative comments (the lift was a bit slow!)
Breakfast was quite good! Not having a restaurant & room service
The staff was amazing! The hotel was clean and decor spot on. The cleanliness was seen as soon as we walked through the door and continued throughout the whole hotel. Comfortable bed and a fantastic shower...we will definitely return! There wasn't one thing we disliked about this hotel and will be returning soon!
The service was friendly, the hotel room was comfortable and the breakfast was good. No
The breakfast and the space for breakfast were both terrific. I liked being able to return from the Tanglewood Concert and enjoy coffee with a friend in a nice setting. Also great waffle making. The low rating on location above is not really for the location but the signage. Usually your hotels are very visible but this one was behind the trees (nice for the Berkshires) but a bit difficult to find the entrance.
The owner was very nice. The home is very comfortable. The location is great. The furnishings need updating. The bedding needs updating with better quality pillows, down comforters, white duvets. Its a little old fashioned. Would like to see an updated kitchen and it would be helpful if the service understood the history of the home and surrounding areas. Would also be nice to have less sugary options for breakfast.
Spectacular location at one of the grandest "cottages" remaining in the Berkshires. A 5 minute drive to downtown Lenox. Delicious brunch. The bathroom in our room was newly renovated and luxurious. Good service. The main building of Cranwell is breathtaking, and the prices are what you would expect to stay in such a historic and beautiful place. However, our room was in an adjacent building, circa 1963. It was pretty nice, but definitely more like what I would expect for $300 rather than $500. Perhaps on their website they make it more clear that you aren't staying in the main house, but booking through Kayak I was surprised to get less than I thought I'd paid for. I found the walls to be pretty thin in the building we stayed in (Founders).
Beautiful view of Laurel Lake, updated rooms, friendly staff. I would definitely stay here again. Mattress needed to be rotated! I felt like I was falling off the edge half the night.
Overall nice area/ location. Very clean and comfortable. Breakfast area looked unkempt and could use some touch ups/ updating. Phone would ring at randome, but only one ring, went off a few times the middle of the night. Early in the AM, woke up to noises sounding like someone messing with the door/ door handle. ( no knock as if it was housekeeping)
I liked the location. We liked the room and cleanliness. The front desk offers if you forgot a bathroom item they give you a replacement for free. The room had a fridge TV and DVD player. They have a nice Indian restaurant to eat at. Lots of children running around very loud. They didn't have any lady products at the front desk, so we had to drive to the store. The door lock was broken and was difficult to open and close without it beeping loudly. The bathroom in room #117 had tile that was unfinished and jagged. We wanted to upgrade to a room with a fireplace but the fireplaces don't work we were told.
Location by the lake. On-site Indian restaurant "Mint". Value for the money. Complimentary breakfast. Other hotels in the Berkshires were quite expensive so this was a good find overall but we will not stay here again. The carpets were very dirty especially on the staircase. There is no elevator. The a/c in the window made a lot of noise
Beds were decent and room was large. Fridge in room was nice. Good location. Bathroom smelled really musty. A/c was loud.
The room was good for the price. Nice king size bed. Staff was very kind. I would stay there again if it's for business. I liked the amount of space in the room. Location was perfect for what I needed it for. I didn't like that I didn't have the option of knowing there were saunas in certain bedrooms. The room needs to be updated. The way the set up was a bit depressing instead of welcoming. The toilet seat paint was peeling.
Good location I guess. The pool looked pretty nice but I didn't have a chance to use it. Room wasn't very clean. Comforter was riddled with stains as was the shower curtain. Errant hairs kicking around and an overall musty smell. Also the tv reception was awful.
Location is good, the breakfast is not so bad, comfortable bed and pillow The room was very small.
Very comfortable room. Just what we needed for an overnight stay. Breakfast was very good also. Staff was always smiling and very helpful!
Location Our room was never cleaned when we arrived and there was no on at the desk at 6:30pm on a holiday weekend to help us. No one even answered the hotel phone. We had to drive over two hours BACK HOME! The next day they HUNG UP on me!!