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Housekeeping did their best given what they had to work with. No internet in rooms-barely functioning in lobby.
great location for shopping etc and near station no staff about at breakfast no tables cleared to sit at when one did appear they still did not seem on top of the job. lunchtime in bar was short staffed one person behind bar doing everything not enough seats.
the only thing good about this hotel was the guy that night on the reception he was shaking from the stress ,but we got dealy with ,and then the day after we were un happy again as my room had bee re booked to some one esle and i was sent to a yob hostel to put in polite where i had to share a lift with a skin head gross
Location, the price I stay here 3 or 4 times a month and there are always niggling complaints; 2 out of my last 3 early morning call requests didn't happen. Heating not turned on in my room until 3rd request; no iron in the ironing room (stolen!) but no offer to pop next door to Debenhams to get one. Location and price, plus a decent breakfast, save the day
Room was dark and dirty, matted ball of hair on window pane( which faced another room, no natural light) awful room lighting, i asked for more lights and they did nothing to help.shower had no hot water and water poured out from a crack all over the bathroom floor and the t.v did not work unless you fiddled with the exposed wires!! the only reason i stay in this hotel is the location to workplace.This hotel needs a very huge renovation.
The hot bath/shower The facilities are old and out of date. It is a Victorian type of hotel but the maintenance to this standard has not been effected at all. The odour and smells coming out of the rooms are horrible. There is a a need to change the beddings and sheets.
Although it is located in the centre of Birmingham the hotelrooms were dirty and uncomfortable (old beds, bathroom below standards) Hotel needs compleet renovation
I have nothing good to say about the experience except that the restaurant staff were friendly. It took 300 minutes of queuing to get a key and a further three ascents / further quesuing to get into the room as the magnetic strips did not work. Arrived early to be greeted simply with "You can't check in here" - no welcome or greeting. the most appalling service I have ever experienced in a city centre hotel, and for the price entirely unacceptable. Surly reception staff, overwhelmed by long queues and too few computers. Poor rooms small, dark, - wall paper peeling; paint rubbed off in bathroom
Hotel room was tiny, also walls and carpet were dirty. funny smell in hallsway and lift. Bar staff were very rude.
Excellent location - closed to all of the city's attractions, bars, clubs and shops No car park
Clean and well located for my needs.
Price. Would have liked more choice at the breakfast!
The room was freezing during the night and no extra blankets!
Helpfulness of the staff. Comfortable room Nothing
The modern looking and clean rooms and facilities on offer.
Specified non smoking room . Given smoking room that stank.
It was very clean. Nice shower in room, and the bed was lovely and comfy There was nothing to dislike . It would be a good idea though to have a selection of sandwichs or light bites, and tea, coffee available for evening. As we had to go to macdonalds to eat and my husband does not like that food.
Just excellent value. The fact that a very good continental breakfast was included made life so much easier for us as we needed a prompt start to the day.
Much quieter this time, had pieceful night, not rushed in morning to vacate room Heating gauge seemed to be broken could not turn down the heat.in my room
The introduction of hot food at breakfast and the variety of breakfast items The small space allocated to obtain your breakfast. Very crowded. Not well planned out for volume clients
Overall the hotel was basic but comfortable. The rooms were small but OK for short stays. Location good and next to excellent resturants. However our room was very noisy until the early hours of the morning and we found a sharp metal spring sticking up out of the matress where the two single beds joined to act as a double bed. We did report this when checking out. We had lunch at the hotel and the resturants was cramped, tables small but reasonable food.
location the bed was uncomfortable and we asked for a cathedral view which we did not get
not much The food was very average
I loved the location of the hotel. I didn't liked that receptionist was not avaiable at the check out at 6 am inspite of my announcement the day before. I nearly caught the plane in time.
crisp whit sheets, comfy bed Poor sound proofing
Receptionist staff very good responded positively to matters raised, parking and location ideal for my programme Evening meal very basic and on reflection just about average quality, breakfast similarly tired,the furniture/bed in particular needs replacement
Super,efficient friendly staff in all areas. Restaurant excellent-Breakfast and Carvery both excellent.
Service. Central location. The food was overcooked and dried up through being in display all evening. Probably good at the start but when I ate at 2045 it was awful.
Ideally situated in the centre of Lichfield.
The location of the hotel gave good access to an excellent town for shopping. The restaurant food was of a good standard. The labyrinth of corridors to reach room and the size of the bedroom.
Constant traffic noise
Cold Hotel, Cold Breakfast.
Staff very friendly and helpful Thin walls!! Could hear noisy guests in the room near ours
Clean, Good location, Quiet Limited food menu with too much fat
"Does what it says on the tin." Friendly staff. Taps in bath room. If you soap your hands you cannot turn on dome-type taps, which implies that someone with impaired grip (E.G. arthritis) would always have trouble. I suggest orthopedic (I.E. lever taps).
Clean , simple, right on expectations , friendly welcome, good breakfast (very friendly staff for breakfast) None
friendly reception, comfortable room
the hotel was close to our reason for visiting the area war memorial . the hotel staff were very friendly and nothing was a problem restuarant - breakfast first morning one member of staff working having to do breakfasts and set up conference rooms.
I liked the price, the space available in the room, easy and well placed car parking with good capacity as well as the friendly staff.
Check in/out was very efficient The lifts!! Have a mind if there own but when your in the 14th floor you have no choice but the use them it can take you up & down a few times before getting the floor you require Oh & breakfast is chaos not enough tables to cater for guests
The hotel was in a great location as we were visiting Birmingham for the Christmas markets and shopping at the Bullring. Nothing at all.
Very accomodating staff Dusty and the food was the same every day!
The view, bed and the shower Chaotic buffet breakfast.
location was easy to find wifi was only in the lobby and I had to pay to use their parking deck
Breakfast Room was cold. Staff unable to get fixed so put up with it rather than repack and move.
Large comfortable rooms, well heated and great bed
Excellent location, high standard of room, comfortable bed, excellent en suite with bath and shower. Breakfast was not very hot and we had to wait until we had nearly finished before coffee was served, but the choice was good. The plates should have been warmed.
very close to town centre
Staff very helpful, nice location. Room was in need of decorative updating, bathroom was scruffy and tired, heater did not work well
The location, comfort and cleanliness of the hotel.
Great, location, good food, and comfortable quiet room!
Staff really friendly without fail.
the breakfast was fantastic.
The breakfast was excellent Excessive car charges £24 sterling for one night was excessive, I presume rooms are going to be updated ...
Wonderful Room Wonderful View Wonderful Spa!
Well appointed and central location However you look at it £170 can get you overnight anywhere
helpful porters at the entrance and the pool.
Late check out at 12.00, which means you can have a lovely lie in Unfortunately the temperature was minus 4 degrees and the hotel is not built for cold weather. The rooms were just at a reasonable temperature for someone that doesn't feel the cold too much. The restaurant and lounge area were very cold and whilst the food was excellent, we left as soon as we had finished eating as it was uncomfortable to sit and enjoy.
Excellent service Nothing
Dining room staff excellent all staff very helpful Telephoned to change from one room to two. This had not happened on checking in. However we were accommodated a room each and next to each other which was great
Easy walk to NIA. Staff always polite & friendly. Nothing
Good staff Want to charge you for water bottles in room No batteries in remote control Cheap toilet paper For the price you pay you would think the hotel would get all these little points right!
Luxury and modern styling, lovely lobby, restaurant and classy bar, clean and felt quality, professional and smart staff The drunk young italian thug at the bar....... The lack of free satellite tv channels...... Plus the parking that had to be in the NCP around the corner was closed at 11pm when I got back to the hotel!
very helpful staff nothing outstanding stood out but it was a very pleasant stay with no problems. too much chlorine in the pool and jacuzzi
Excellent facilities Comfortable bed overal good We presumed breakfast and car parking was included in the price as it was the previouse year and cheaper then.
Convenient location. Ideal for a night out in the centre of Birmingham. Rooms were pretty basic, but sound enough for what we needed them for.
Jurys have really up the mark in this Hotel,We have stayed before and it gets better every year.
Proximaty to centre
double beds in thetwin rooms and being allowed to have a smoking room
hotel room was lovely - good value for money and the breakfast was good.
Location despite being far from the railway station What we were charged had nothing to do with both your prices on the internet and nothing to do with the numbers of breakfasts we had. we had to intervene to both. this is the first time we are facing this after hundreds of hotels we visited. we had our room left for the hole day as we woke up one day
the size of our room was excellent
My visit was good and enjoyed my stay as the location is near the clubs and restaurants and the German Market The fact that the cleaners woke me up three times between 8.30am and 9.30am by entereing my room while I was sleeping
the pizza. screaming kids running about in the corridor.
Location; bar. 1. Staff ignoring people who were smoking in the non-smoking/eating sections of the hotel. 2. Newspapers having to be collected from reception - I wanted to read in bed. 3. The shower leaks all over the bathroom floor because the shower door doesn't fit properly
Convenient to Birmingham Airport! Great for early morning flight. They even gave us our b'fast in a bag the night before since our plane left before the breakfast opened. We have traveled a bit, but never in a place where we needed to insert our card into a slot to turn on the lights. Guess that is well known, however was not by us. Helpful housekeeper showed us. Very convenient to have USB charger for electronics.
The location was excellent for the airport along with the quick tram link to the NEC and train station. The rooms were freezing!
Great location for airport and NEC events. Restaurant on site and bar open 24hours. Good for business, leisure or family stays. Staff friendly. Very accommodating and would definitely stay again. No noise heard from the airport. Our allocated room smelled of smoke and they changed our room immediately and apologised.
Spacious room for organizing repacking to travel. Sufficient places to sit at dinner for a single person. Excellent personnel response in replacing burnt out light bulb. Location wrt airport and railroad. Value based on my particular reservation was good. I was paying out of personal pocket. But I would return for the same price. No bright LEDs to disturb my sleep Nice breakfast. Nothing bad No sign if water in fridge is free (many hotels charge for this) I would like decaf earl grey for room to help sleep Burger at dinner. Glad that this was well-done. But the bun was very dry. Needed a nice sauce to make it all more moist and flavorful. Restaurant did not seem to know if a British beer: ale was available. Yes I liked the ale provided but the server did not know about it. It would be good if there are real British ales on tap instead of the usual corporate beers. Is it possible to get United miles for staying at Novotel? This Would influence my decisions. John Taylot
staff was very helpful and friendly
I loved how convenient is was to get to the NEC and airport from the hotel. It was stress free and swift.
Proximity to Terminals and comfort of rooms. Check in and out times were excellent too.
quality of breakfast not as high as the last time I stayed with you three years ago. Sorry.
Hotel as expected, staff very helpful, drinks and meals expensive but only to be expected on an airport site. Didn't have hotel breakfast as too expensive when you can get two good breakfasts at Frankie & Benny's in the airport for the same price as one in the hotel. Access to NEC and Birmingham centre.
The staff very helpful
Room very basic and poorly decorated, no air con or fully opening windows
The comfort of the rooms and big bathrooms along with the atmosphere in the bar/restaurant area. gorgeous breakfasts with very good attention to detail with what was on offer. The shower was a bit low in both pressure and height and the room a bit cool.
Close to Birmingham New Street rail station
room was lovely Checking out was long winded as only one receptionist on, we were checking out at 07.15am (not a busy time!) to be at an appt for 07.30 but receptionist was back & forward as couldn't find a receipt for customer in front of us and never once asked for someone to serve,so we were late for our appt by few minutes....poor
The service in the bar was appalling and the hotel is starting to look shabby and neglected.
This is the second time here and we had another wonderful time! We especially love the position as its very close to the canal network and various bars and restaurants - plus very near to the City Centre. Lovely atmosphere too as, although its an incredibly comfortable hotel it also has a 'warm and inviting' feel. Your staff are 'second to none' - well done! Hope this assists - thanks.
Stylish decor the very poor service!!! both reception and in the restaurant!!!
The availability of an iron and ironing board in my room. When I went down to breakfast I was seated and then ignored for about 25 minutes. I had to ask one of the staff if I could order as I had a tight schedule.
The room was comfortable. The check-in experience was very amateur for a hotel of your calibre. Also I found that the carpet in the room was quite stained.
massage chairs in the spa were a big plus
The Hotel was spot on staff very helpfull walking into city centre was about 15 minutes through not very nice side streets. ( not recomended returning from NIA at night )
The hotel had a pretty good location, fairly central to the city and shops. I was literally a few minutes from where I needed to be. The room was very cold in the morning however it did snow over night and the beds were not partically spacious
the breakfast was delicious, hotel is quite near to the new street railway station and the shopping centre bullring although the hotel should be 4*, some services and facilities, which should be in 4* hotel are missing - minibar, safebox, bathroom amenities + the price 15 GBP also for TV (bbc, cnn...) is too high! (standard TV channels should be for free)
The location of the hotel is a short walk from the staion and from the bull ring The rooms are basic beds not comfortable air con very load for a new hotel only a shower with basic soap travel lodge style food in restraunt poor rough area laminated floors in bedroom would not recormend this as a buiness hotel
On a cold winters night it was very very close to the bar we were going to that evening and it was close to local shops and supermarket! Staff were extremely unwelcoming and not usefull in the slightest
Nice and friendly receptionists I choose the hotel because Internet should be available. That turned out to be the case only in the first floor, not in my room.
The whole package, from the staff to the great accommodation. Just one very small thing, at breakfast, the plates weren't warmed so breakfast was cold before it got to the table.
The room was very clean and well presented and very quiet. Coffee & Tea available. I did not like the Hotel policy of requiring a deposit if you were going to use any of the facilities.For example we had dinner in the restaurant but I was not allowed to charge it to my room because I had not paid a deposit when I booked in. I paid cash. It is a minor irritation but a silly policy.
the heating,as it was very cold in birmingham city that day we was their no where to park!!!!!!!!!!!!!!!!!!!!!
For the price, I would have expected more. It was clean and basic.
Very quiet room, very comfortable bed & seating. Tea & coffee facilities well stocked. Check-in was very poor, slow - with a queue from desk to entrance. Staff approach seemed rather too casual. Bedroom was quite clean but had to remove some litter from floor.
huge window was a nice touch no bath
Nice spacious rooms,excelent location,check staff were friendly and efficient. Breakfast was cold,poor choice and very expensive,the staff at breakfast were either hungover or on mogodam,go weatherspoons.
location charging additional for breakfast. small rations for in room coffe making.
Didn't stay at Mint Hotel - stayed at City Inn, birmingham Bed really uncomfortable
The room was tastefully decorated and the location was awesome
everything!was a great stay
the easyness it was to get to the NIA and broad street. it was quite hot in the room and found it difficult to turn the heating down.
Excellent hotel, with everything you need near by. The pubs clubs and restaurants were only 3 min walk away. A superb hotel to stay in.
The room was very clean and very well equipped. The location of the Hotel was also very central and convenient for the city centre.
Clean, polite, straightforward Slow service
Service was friendly and we thoroughly enjoyed out stay there. It was particularly convenient for discovering Lichfield and its attractions. Nothing we didn't like
The staff were welcoming and extremely helpful. The generous first free drinks were a charming gesture and we were made to feel very comfortable. It made our visit to Lichfield really memorable There was nothing we did not like
the breakfast was awesome the rooms were a bit shabby ( this was after 3 rooms changes) but the receptionist did sort the issue out
Very pleasant staff, willing to help in any way they could. Very nice quiet room with all that we needed. As a 3 * bed & breakfast hotel is was excellent. We are old and would have liked a lift but the staff were very good and carried our case up and down for us. The only thing we would comment on was although the actual cooking for the evening meals was very good (no complaints about the chef) the choice and presentation of the food was not up to the standard of a 3* hotel. We felt it was pub food. We expected better. Other than that we have no complaints
staff friendly TV very small and old
Stayed overnight for a wedding in the area, staff were very helpfull and nothing was too much trouble.
Very friendly and accomodating staff. Comfortable room. Very close to Cathedral and shops. Ample parking. As I had elderly parents with me they found it a little difficult without a lift. Also someone had been smoking in their room even though it was a non smoking room. A small fridge in the rooms would have been handy.
The staff at the hotel are very friendly and helpful, nothing is too much trouble for them, Sky sports in the rooms was helpful and the breakfast was excellent. the rooms are very clean and comfortable. definately a place I would reccomend to stay at.
it is a good hotel with great staff no food served in the day (saturday)
Excellent food, wireless Internet access, excellent service.
The service is excelecnt and willing to help you non
Chef Patron served breakfast wearing dirty whites and not over sociable, restaurant was rather rowdy we opted to dine elsewhere. Room decor was rather dated. Cutlery and tableware could have been in better condition. No one was about to receive the keys when we left.
Spacious, well equipped room. Very comfortable and clean. Nothing
Wonderful family run hotel. On arrival we recieved a very warm welcome and were given a beautiful room furnished in keeping with the Georgian period of the building. A nice modern bathroom with quality toiletries and a good power shower. The restaurant is very elegantly furnished and the quality of the food at dinner was fantastic. A little more expensive than average, but then this is not your average restaurant, worth every penny for a special night out. The owner is very passionate about both his food and wine. Excelent full english breakfast. This hotel was exaxctly what I was looking for as a weekend treat for my partners birthday.
Excellent Breakfast (didn't have dinner) Friendly helful staff
Friendliness of owners
Beautiful countryside, great shopping in Birmingham. The grounds of the hotel were very well kept. well past its refurb date. environmental health and health and safety issues.
noisy revellers in the nearby Market Tavern Pub, a short distance from the hotel - this isn't a reflection on Chapel House b/c they could not control for that occurrence, but it did interfere with our sleep.
Nice quiet place, good service, ok place