Basics
Services and conveniences
Accessibility and suitability
Bathroom
Media and entertainment
Laundry
General
Family friendly
Workspace
Dining
Health and safety
Bedroom
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best times to visit Hotel Excelsior?
The high season at Hotel Excelsior is in September, while the low season is in February.
How is the quality of the beds at Hotel Excelsior?
Guests have praised the very good beds and comfortable mattresses at Hotel Excelsior.
Is parking available at Hotel Excelsior?
Hotel Excelsior does not provide specific information about parking availability.
What can guests expect from the food quality at Hotel Excelsior?
Guests have complimented the breakfast as very good and the buffet breakfast as filling for the day at Hotel Excelsior.
How is the cleanliness and customer service at Hotel Excelsior?
Guests have reported clean and comfortable rooms, great service, and friendly staff at Hotel Excelsior. However, some guests have mentioned concerns about cleanliness and intermittent Wi-Fi.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Visits
If you prefer fewer crowds, consider visiting in February, which is considered the low season. This could provide a more relaxed experience.
Nearby Attractions
The hotel is conveniently located near several attractions, including Igreja de São Roque, Praça de D. Pedro IV, and Museu Calouste Gulbenkian, making it an ideal base for exploring the area.
Check Room Facilities
Some guests reported issues with room facilities such as broken shower and toilet installations, so it's advisable to check the room thoroughly upon arrival and report any issues to the staff promptly.
Consider Noise Levels
Several guests mentioned noise from nearby construction and the hotel being noisy. If you are sensitive to noise, it may be helpful to inquire about the potential for noise disturbances during your stay.
Room Size and Cleanliness
Some guests found the rooms to be small and not as clean as expected. Consider discussing room size preferences with the hotel staff before booking, and ensure that cleanliness meets your standards upon arrival.
Breakfast Options
While some guests praised the breakfast, others found it limited and repetitive. If breakfast variety is important to you, it may be worth inquiring about the options available.
Bathroom Conditions
Several guests reported issues with the bathrooms, including strong smells and maintenance issues. It's advisable to check the bathroom upon arrival and report any issues to the staff promptly.
Consider High Season Visits
If you prefer livelier atmospheres and more activities, consider visiting in September, which is considered the high season. This could provide a more vibrant experience.
Staff Friendliness
Many guests appreciated the friendly and helpful staff. If you value good customer service, this could be a positive aspect to look forward to during your stay.
Check-in/Check-out | Check in anytime after 2:30 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | December |
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High season | May |
Average price (weeknight) | $118 |
Average price (weekend night) | $156 |
Value for money | 7.2 |
|---|---|
Distance to city center | 0.9 mi |
Nearest Airport | Lisbon Humberto Delgado |
Distance to airport | 3.6 mi |