DoubleTree by Hilton London - West End, London Hotels from $154

Guest reviews of DoubleTree by Hilton London - West End

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Overall Rating

Based on 2,480 reviews

Location

9.8 "Terrific location."

10.0 "Near to public transport, according to 100%."

9.9 "99% liked the proximity to sightseeing."

9.8 "98% liked the proximity to shopping."

9.7 "Great parking, according to 97%."

9.3 "Easily accessible by car, said 93%."

10.0 "100% enjoyed the restaurants & bars nearby."

10.0 "100% thought it was easy to get to the train station."

8.9 "City centre within easy reach, said 89%."
Service

9.1 "World class service."

9.7 "97% found the staff to be very friendly."

8.7 "87% said the reception staff was great."

8.5 "85% thought the service was very professional."

7.8 "Management was excellent, said 78%."
Breakfast

9.1 "Excellent breakfast."

7.1 "71% were happy with the price of the breakfast."
Food

8.2 "Food is delicious."

9.5 "Yummy desserts, said 95%."

8.2 "82% were happy with the price."
WiFi

4.6 "Internet is poor."

3.3 "67% said the wifi quality was bad."
Room

4.5 "Rooms are not good."

2.7 "73% said rooms were small."

2.8 "72% complained about the bathroom."

1.7 "83% thought they were poorly maintained."

2.3 "77% had problems with the shower."

2.9 "Air conditioning was criticized by 71%."

3.7 "For 63%, the rooms looked old."

3.9 "61% were disappointed with the minibar."

2.0 "80% criticized the small bathroom."

2.1 "79% said the bathroom was dirty."

2.9 "71% found problems with the furniture."

2.3 "77% were unhappy with the view."
Comfort

4.4 "Not very comfortable."

2.7 "73% said rooms were small."

2.9 "Air conditioning was criticized by 71%."

2.0 "80% criticized the small bathroom."

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Overall Rating

Based on 1,562 reviews

Location

9.7 "Terrific location."

10.0 "Near to public transport, according to 100%."

9.9 "99% liked the proximity to sightseeing."

9.6 "Great parking, according to 96%."

10.0 "100% thought it was easy to get to the train station."

9.4 "Easily accessible by car, said 94%."

9.2 "City centre within easy reach, said 92%."
Breakfast

9.2 "Excellent breakfast."

7.0 "70% were happy with the price of the breakfast."
Service

9.1 "World class service."

9.5 "95% found the staff to be very friendly."

8.5 "85% said the reception staff was great."

8.5 "85% thought the service was very professional."
WiFi

5.0 "Internet is average."

3.5 "65% said the wifi quality was bad."
Room

4.4 "Rooms are not good."

2.7 "73% said rooms were small."

2.8 "72% complained about the bathroom."

1.7 "83% thought they were poorly maintained."

2.4 "76% had problems with the shower."

4.1 "For 59%, the rooms looked old."

3.3 "Air conditioning was criticized by 67%."

2.7 "73% found problems with the furniture."

1.9 "81% said the bathroom was dirty."

2.2 "78% criticized the small bathroom."

3.9 "61% were disappointed with the minibar."

2.3 "77% were unhappy with the view."
Comfort

4.0 "Not very comfortable."

2.7 "73% said rooms were small."

5.0 "For only 50%, the noise level was all right."

3.3 "Air conditioning was criticized by 67%."

2.2 "78% criticized the small bathroom."

Overall Rating

Based on 471 reviews

Location

9.8 "Terrific location."

10.0 "Near to public transport, according to 100%."

9.9 "99% liked the proximity to sightseeing."
Breakfast

9.2 "Excellent breakfast."
Service

9.0 "World class service."

9.8 "98% found the staff to be very friendly."

8.8 "88% said the reception staff was great."

8.6 "86% thought the service was very professional."
Cleanliness

5.7 "Average cleanliness."

5.6 "Only 56% said rooms were clean enough."
Room

4.1 "Rooms are not good."

2.5 "75% said rooms were small."

2.6 "74% complained about the bathroom."

2.6 "Air conditioning was criticized by 74%."

1.4 "86% thought they were poorly maintained."

2.0 "80% were unhappy with the view."

2.0 "80% said the bathroom was dirty."

1.7 "83% criticized the small bathroom."
Comfort

3.9 "Not very comfortable."

2.5 "75% said rooms were small."

2.6 "Air conditioning was criticized by 74%."

1.7 "83% criticized the small bathroom."

Overall Rating

Based on 124 reviews

Location

9.8 "Terrific location."
Breakfast

9.2 "Excellent breakfast."
Service

9.1 "World class service."

9.7 "97% found the staff to be very friendly."
Value for money

7.3 "High value."
Room

4.4 "Rooms are not good."

2.6 "74% said rooms were small."

2.7 "73% complained about the bathroom."
Comfort

4.3 "Not very comfortable."

2.6 "74% said rooms were small."

Overall Rating

Based on 322 reviews

Location

9.9 "Terrific location."

10.0 "Near to public transport, according to 100%."
Breakfast

9.1 "Excellent breakfast."
Service

8.8 "Great service."

9.7 "97% found the staff to be very friendly."

8.5 "85% said the reception staff was great."

8.1 "81% thought the service was very professional."
Comfort

4.4 "Not very comfortable."

2.7 "73% said rooms were small."

3.2 "Air conditioning was criticized by 68%."
Room

3.9 "Rooms are not good."

2.7 "73% said rooms were small."

2.7 "73% complained about the bathroom."

3.3 "For 67%, the rooms looked old."

1.6 "84% thought they were poorly maintained."

2.2 "78% said the bathroom was dirty."

3.2 "Air conditioning was criticized by 68%."

2.5 "75% found problems with the furniture."

2.0 "80% had problems with the shower."