DoubleTree by Hilton London - West End

The in house staff did not do a very good job cleaning the room, on our first night my 2 daughters were allocated a room that the management knew there was a problem with the aircon and suffered through a night on our bedroom floor as we couldn't get a response from management, everyday we had to ring and ask for face cloths for our rooms. Overall a very bad experience.

Everything..

Good location

Building work opposite our room and behind our room. Noice started 8.30am so could not rest. Requested on arrival for change of room but hotel could not change room. Overall a bad experience for us.

We arrived to the builders in reception..complete with hard hats and hard viz jackets! There had been no mention of the major refurb going on when booking. I'm sure it will be very nice when finished, but not really the first thing you want to see when entering your hotel.. I'd received a call the day before check-in to see if my booking for two colleagues double rooms (for single occupancy) could be changed to single rooms - I said not, particularly as payment was immediately taken from my card two/three weeks before on booking and the rooms were for business clients. Although I was then told 'ok..not a problem..' this was ignored...and they were put in to single rooms on arrival!

Location of hotel for bars, restaurants and shopping all available within walking distance. Room clean and spacious compared to other London hotels I have stayed in.

The fact that there was building work in progress and scaffolding in situe which I understand from reviews on other sites has been going on for quite a while at this hotel.

location for theatre and access to transport system

obviously unavoidable but there was some building work taking place to the hotel

Hotel is clean and comfortable. Rooms are well appointed. Location is superb. Good value for money in a city renowned for overpriced hotels.

Check-out was a bit haphazard, otherwise no complaints

Good size room

Renovating the place, no heating in room

Breakfast service is very nice.

The room was extremely small, poorly furnished and noisy.

Common areas were fine. Breakfast quite good. Location very good. Staff quite helpful. Asked for extra hangers and received them promptly. Good curtains in room (for blocking out light). Useful kettle and tea supplies.

The room and bathroom were very very small, with hardly any room to move about. Shabby (and very few) towels. Hardly any toileteries (tiny soap). Cheap looking room; nice linen but low-end pillows and mattresses. Ongoing hotel refurbishing (not previously mentioned) caused cirucuitouts route to room and some noise. 2 days out of 5 no delivery of newspaper which had been ordered. (Although concierge did bring it after it was mentioned).