Holiday Inn London - Kensington High St., London Hotels from $121

Guest reviews

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Families
Business
Solo

Overall Rating

Based on 8,118 reviews

Location

9.6 "Terrific location."

10.0 "Near to public transport, according to 100%."

9.8 "98% liked the proximity to shopping."

9.7 "97% liked the proximity to sightseeing."

10.0 "100% enjoyed the restaurants & bars nearby."

10.0 "100% thought it was easy to get to the train station."

7.9 "Easily accessible by car, said 79%."

10.0 "Good access to the airport, said 100%."
Service

7.8 "Good service."

8.6 "86% found the staff to be very friendly."

7.4 "74% thought the service was very professional."

7.8 "78% were happy with the room service."
Breakfast

6.9 "Breakfast is mediocre."
Wellness Area

6.4 "Sufficient wellness & sports facilities."
Pool

5.1 "Pool is mediocre."
Value for money

4.2 "Value below average."

4.0 "60% thought it was overpriced."

2.0 "80% said the breakfast was too expensive."

1.2 "88% said beverages were too expensive."

4.6 "The price was too high for 54%."
Room

4.2 "Rooms are not good."

1.3 "87% said rooms were small."

3.4 "66% complained about the bathroom."

2.6 "74% thought they were poorly maintained."

1.2 "88% criticized the small bathroom."

2.9 "71% found problems with the furniture."

4.7 "53% had problems with the shower."

3.5 "65% were disappointed with the minibar."

2.6 "74% thought the tv was sub-standard."

4.2 "58% were unhappy with the view."

1.4 "86% were unsatisfied with the kitchenette."
WiFi

3.6 "Internet is poor."

3.1 "69% said the wifi quality was bad."

4.0 "60% thought it was overpriced."
Comfort

3.5 "Not very comfortable."

1.3 "87% said rooms were small."

1.2 "88% criticized the small bathroom."

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Overall Rating

Based on 4,464 reviews

Location

9.7 "Terrific location."

9.9 "Near to public transport, according to 99%."

9.8 "98% liked the proximity to shopping."

9.7 "97% liked the proximity to sightseeing."

10.0 "100% enjoyed the restaurants & bars nearby."

10.0 "100% thought it was easy to get to the train station."

8.1 "Easily accessible by car, said 81%."
Service

7.8 "Good service."

8.7 "87% found the staff to be very friendly."

7.4 "74% thought the service was very professional."

8.0 "80% were happy with the room service."
Breakfast

7.0 "Good breakfast."
Wellness Area

6.1 "Sufficient wellness & sports facilities."
Pool

5.2 "Pool is mediocre."
Value for money

4.1 "Value below average."

3.9 "61% thought it was overpriced."

2.1 "79% said the breakfast was too expensive."

1.1 "89% said beverages were too expensive."

4.7 "The price was too high for 53%."
Room

3.9 "Rooms are not good."

1.5 "85% said rooms were small."

3.2 "68% complained about the bathroom."

2.3 "77% thought they were poorly maintained."

1.3 "87% criticized the small bathroom."

4.9 "51% had problems with the shower."

3.5 "65% were disappointed with the minibar."

2.8 "72% found problems with the furniture."

2.8 "72% thought the tv was sub-standard."

4.4 "56% were unhappy with the view."
WiFi

3.8 "Internet is poor."

3.9 "61% thought it was overpriced."

3.5 "65% said the wifi quality was bad."
Comfort

3.3 "Not very comfortable."

1.5 "85% said rooms were small."

4.6 "54% thought it was too noisy."

1.3 "87% criticized the small bathroom."

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Overall Rating

Based on 1,623 reviews

Location

9.5 "Terrific location."

10.0 "Near to public transport, according to 100%."

9.7 "97% liked the proximity to shopping."

9.6 "96% liked the proximity to sightseeing."

10.0 "100% enjoyed the restaurants & bars nearby."

10.0 "100% thought it was easy to get to the train station."
Service

7.8 "Good service."

8.7 "87% found the staff to be very friendly."

7.7 "77% thought the service was very professional."

8.6 "86% said the concierge service was amazing."

7.8 "78% were happy with the room service."
Breakfast

7.1 "Good breakfast."
Wellness Area

6.4 "Sufficient wellness & sports facilities."
Pool

5.1 "Pool is mediocre."
Room

4.1 "Rooms are not good."

0.7 "93% said rooms were small."

3.4 "66% complained about the bathroom."

0.9 "91% criticized the small bathroom."

2.7 "73% thought they were poorly maintained."

3.0 "70% found problems with the furniture."

3.4 "66% were disappointed with the minibar."

5.0 "Only 50% thought the shower was ok."

4.2 "58% were unhappy with the view."

3.1 "69% thought the tv was sub-standard."
Value for money

3.8 "Value below average."

3.6 "64% thought it was overpriced."

1.8 "82% said the breakfast was too expensive."

4.3 "The price was too high for 57%."
Comfort

3.4 "Not very comfortable."

0.7 "93% said rooms were small."

0.9 "91% criticized the small bathroom."
WiFi

3.0 "Disappointing internet connection."

2.9 "71% said the wifi quality was bad."

3.6 "64% thought it was overpriced."

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Overall Rating

Based on 405 reviews

Location

9.6 "Terrific location."

10.0 "Near to public transport, according to 100%."

9.8 "98% liked the proximity to shopping."
Service

7.1 "Good service."

8.4 "84% found the staff to be very friendly."

7.3 "73% thought the service was very professional."
Wellness Area

6.6 "Sufficient wellness & sports facilities."
Breakfast

6.5 "Breakfast is mediocre."
Pool

5.5 "Pool is mediocre."
Value for money

4.5 "Value below average."

4.6 "54% thought it was overpriced."

1.9 "81% said the breakfast was too expensive."
WiFi

4.1 "Internet is poor."

3.4 "66% said the wifi quality was bad."

4.6 "54% thought it was overpriced."
Room

3.1 "Awful rooms."

0.9 "91% said rooms were small."

3.3 "67% complained about the bathroom."

2.7 "73% thought they were poorly maintained."

1.0 "90% criticized the small bathroom."

2.3 "77% thought the tv was sub-standard."
Comfort

2.5 "Quite uncomfortable."

0.9 "91% said rooms were small."

4.8 "52% thought it was too noisy."

1.0 "90% criticized the small bathroom."

View all review categories

Overall Rating

Based on 1,623 reviews

Location

9.7 "Terrific location."

10.0 "Near to public transport, according to 100%."

9.7 "97% liked the proximity to shopping."

10.0 "100% thought it was easy to get to the train station."

9.7 "97% liked the proximity to sightseeing."

10.0 "100% enjoyed the restaurants & bars nearby."

8.2 "Easily accessible by car, said 82%."
Service

7.5 "Good service."

8.8 "88% found the staff to be very friendly."

7.3 "73% thought the service was very professional."

7.8 "78% were happy with the room service."
Breakfast

6.4 "Breakfast is mediocre."
Wellness Area

6.3 "Sufficient wellness & sports facilities."
Pool

5.1 "Pool is mediocre."
Value for money

4.3 "Value below average."

4.1 "59% thought it was overpriced."

1.9 "81% said the breakfast was too expensive."

1.0 "90% said beverages were too expensive."
Room

3.7 "Rooms are not good."

1.3 "87% said rooms were small."

3.2 "68% complained about the bathroom."

2.3 "77% thought they were poorly maintained."

1.2 "88% criticized the small bathroom."

2.7 "73% found problems with the furniture."

4.7 "53% had problems with the shower."

3.8 "62% were disappointed with the minibar."

2.5 "75% thought the tv was sub-standard."
WiFi

3.6 "Internet is poor."

3.2 "68% said the wifi quality was bad."

4.1 "59% thought it was overpriced."
Comfort

2.7 "Quite uncomfortable."

1.3 "87% said rooms were small."

4.5 "55% thought it was too noisy."

1.2 "88% criticized the small bathroom."