Overview

Malmaison London
Best Room Service

18-21 Charterhouse Square, London, EC1M 6AH, United Kingdom
+44 207 012 3700

$172+

Overall guest ratings

8.6/10 Excellent
Based on 1,909 reviews

Review highlights

  • 9.5
  • 8.8
  • 8.8
  • 6.2

Good to know

  • Great shower
  • Very quiet
  • Comfortable beds
  • Stylish hotel

Nearby

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    About

    Located in London City Centre, this romantic hotel is within a 10-minute walk of Old Bailey, Museum of London, and Barbican Arts Centre. St. Paul's Cathedral and London Stock Exchange are also within 15 minutes.

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    Expedia

    Amenities

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Parking
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Facilities for Disabled Guests
    • Concierge service
    • Free Internet
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    8.6 Excellent
    Based on 1,909 reviews
    • 9.5 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.2 "92% liked the proximity to shopping."
      9.7 "97% enjoyed the restaurants & bars nearby."
      7.3 "73% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
    • 8.8 "Vibe was good."
      9.3 "93% said it was a stylish hotel."
      7.6 "76% enjoyed the friendly atmosphere."
      9.7 "97% thought, the hotel was modern."
      8.9 "89% thought the hotel was luxurious."
    • 8.8 "Very good internet connection."
      8.5 "85% said the wifi quality was great."
    • 8.7 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      8.4 "84% thought the service was very professional."
      7.3 "73% found the restaurant service to be one of the best."
      8.2 "82% said the booking process went smoothly."
      9.1 "91% were happy with the room service."
      8.0 "Lovely bar service, according to 80%."
    • 8.1 "Comfort level is high."
      8.8 "88% said the beds were comfortable."
      7.3 "73% thought rooms were spacious."
      7.7 "77% thought it was pleasantly quiet."
      10.0 "100% liked the big bathroom."
    • 6.2 "Breakfast is mediocre."
    • 5.6 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
      6.9 "69% thought the cleanliness of the hotel was average."
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    Overall Rating

    8.7 Excellent
    Based on 1,374 reviews
    • 9.6 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% enjoyed the restaurants & bars nearby."
      7.3 "73% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
    • 9.0 "Awesome vibe."
      9.3 "93% said it was a stylish hotel."
      9.7 "97% thought, the hotel was modern."
      7.6 "76% enjoyed the friendly atmosphere."
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      8.6 "86% thought the service was very professional."
      8.0 "Lovely bar service, according to 80%."
      8.4 "84% said the booking process went smoothly."
    • 7.6 "High comfort."
      8.7 "87% said the beds were comfortable."
      7.2 "72% thought rooms were spacious."
      7.2 "72% thought it was pleasantly quiet."
      10.0 "100% liked the big bathroom."
    • 7.4 "Nice rooms."
      8.7 "87% said the beds were comfortable."
      7.2 "72% thought rooms were spacious."
      7.0 "70% enjoyed the shower."
      8.5 "85% were happy with the tv."
      9.6 "96% appreciated the modern rooms."
      10.0 "100% liked the big bathroom."
    • 6.3 "Breakfast is mediocre."

    Overall Rating

    8.5 Excellent
    Based on 114 reviews
    • 9.4 "Terrific location."
    • 8.5 "Vibe was good."
      8.9 "89% said it was a stylish hotel."
    • 8.3 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 7.8 "High comfort."
      8.8 "88% said the beds were comfortable."
    • 7.5 "Nice rooms."
      8.8 "88% said the beds were comfortable."
    • 6.2 "Breakfast is mediocre."

    Overall Rating

    8.7 Excellent
    Based on 76 reviews
    • 9.5 "Terrific location."
    • 8.8 "Vibe was good."
    • 8.7 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
    • 8.3 "Comfort level is high."
    • 8.0 "Amenities are good."
      8.1 "81% thought the building was wonderful."

    Overall Rating

    8.5 Excellent
    Based on 343 reviews
    • 9.5 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 8.6 "Comfort level is high."
      9.1 "91% said the beds were comfortable."
      7.9 "79% thought rooms were spacious."
      7.7 "77% thought it was pleasantly quiet."
      10.0 "100% liked the big bathroom."
    • 8.6 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      8.4 "84% thought the service was very professional."
    • 8.6 "Very good internet connection."
      8.3 "83% said the wifi quality was great."
    • 7.9 "Nice rooms."
      9.1 "91% said the beds were comfortable."
      7.9 "79% thought rooms were spacious."
      7.1 "71% enjoyed the shower."
      10.0 "100% liked the big bathroom."
      8.6 "86% were happy with the tv."
    • 6.4 "Breakfast is mediocre."
    • 5.5 "Average cleanliness."
      5.2 "Only 52% said rooms were clean enough."
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    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Great shower"
    "Very quiet"
    "Comfortable beds"
    "Stylish hotel"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:
    restaurant staff were very polite
    underground station
    hot beverages
    continental or full english
    polite and smiling
    muffins and waffles
    soft fluffy
    small bottles
    shampoo and conditioner
    great transport links
    quiet area
    provide enough towels
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