Overview

Norfolk Plaza Hotel

29-33 Norfolk Square, London, W2 1RY, United Kingdom
+44 207 723 0792

$78+

Overall guest ratings

6.4/10 Good
Based on 1,187 reviews

Review highlights

  • 9.7
  • 8.0
  • 4.5
  • 4.3

Good to know

  • Train station is close

Nearby

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    About

    Set on a quiet square, this modern London hotel occupies three Edwardian townhouses, and is located 200 meters from Paddington Station, which serves many of the London underground lines (Circle, District, Hammersmith & City and Bakerloo) and also the Heathrow Express. Hyde Park and Marble Arch are also within walking distance.

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    Expedia

    Amenities

    • Free Wi-Fi
    • Laundry facilities
    • Laundry service
    • Bar/Lounge
    • 24 Hour Front Desk
    • Pets not allowed
    • Storage available
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    Reviews

    Guest reviews

    Overall Rating

    6.4 Good
    Based on 1,187 reviews
    • 9.7 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
      9.4 "94% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.5 "95% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
    • 8.0 "Great service."
      8.6 "86% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
    • 6.6 "Breakfast is mediocre."
      6.4 "Breakfast prices were ok, according to 64%."
    • 4.5 "Not very clean."
      4.3 "57% said rooms were dirty."
      4.0 "60% said the bathroom was dirty."
    • 4.3 "Internet is poor."
      4.0 "60% said the wifi quality was bad."
    • 3.4 "Not very comfortable."
      3.1 "69% didn't like the uncomfortable beds."
      3.8 "62% said rooms were small."
      3.8 "62% thought it was too noisy."
      2.2 "78% criticized the small bathroom."
      3.2 "Air conditioning was criticized by 68%."
    • 2.7 "Awful rooms."
      3.1 "69% didn't like the uncomfortable beds."
      2.7 "73% complained about the bathroom."
      0.7 "93% thought they were poorly maintained."
      4.3 "57% said rooms were dirty."
      3.8 "62% said rooms were small."
      0.8 "For 92%, the rooms looked old."
      0.5 "95% found problems with the furniture."
      0.4 "96% thought the tv was sub-standard."
      2.2 "78% criticized the small bathroom."
      4.0 "60% said the bathroom was dirty."
      4.1 "59% had problems with the shower."
      3.2 "Air conditioning was criticized by 68%."
      4.3 "57% were disappointed with the minibar."
    • 2.7 "Terrible amenities."
      2.2 "78% thought the building wasn't nice."
      1.7 "83% thought the facilities needed updating."
      2.8 "For 72%, the lobby entrance was sub-standard."
      1.0 "90% didn't like the architecture."
      1.9 "81% complained about the elevator."
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    Overall Rating

    6.4 Good
    Based on 569 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% thought it was easy to get to the train station."
      9.5 "95% liked the proximity to sightseeing."
    • 7.8 "Good service."
      8.5 "85% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
    • 6.9 "Breakfast is mediocre."
    • 4.3 "Internet is poor."
      4.0 "60% said the wifi quality was bad."
    • 3.9 "Not very clean."
      3.9 "61% said rooms were dirty."
      3.8 "62% said the bathroom was dirty."
    • 3.3 "Not very comfortable."
      2.8 "72% didn't like the uncomfortable beds."
      3.8 "62% said rooms were small."
      4.1 "59% thought it was too noisy."
      2.1 "79% criticized the small bathroom."
    • 2.6 "Terrible amenities."
      2.2 "78% thought the building wasn't nice."
      1.5 "85% thought the facilities needed updating."
    • 2.5 "Awful rooms."
      2.8 "72% didn't like the uncomfortable beds."
      3.9 "61% said rooms were dirty."
      2.8 "72% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      3.8 "62% said rooms were small."
      0.7 "For 93%, the rooms looked old."
      0.4 "96% found problems with the furniture."
      0.4 "96% thought the tv was sub-standard."
      3.8 "62% said the bathroom was dirty."
      4.1 "59% had problems with the shower."
      2.1 "79% criticized the small bathroom."
    View all review categories

    Overall Rating

    6.7 Good
    Based on 415 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% thought it was easy to get to the train station."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.2 "Great service."
      8.6 "86% found the staff to be very friendly."
    • 6.8 "Breakfast is mediocre."
    • 5.1 "Average cleanliness."
    • 3.8 "Internet is poor."
      3.6 "64% said the wifi quality was bad."
    • 3.4 "Not very comfortable."
      2.8 "72% didn't like the uncomfortable beds."
      3.8 "62% thought it was too noisy."
    • 2.7 "Awful rooms."
      0.6 "94% thought they were poorly maintained."
      3.2 "68% complained about the bathroom."
      2.8 "72% didn't like the uncomfortable beds."
      4.8 "52% said rooms were dirty."
      1.1 "For 89%, the rooms looked old."
      0.4 "96% found problems with the furniture."
      0.6 "94% thought the tv was sub-standard."
      4.0 "60% said the bathroom was dirty."
    • 2.4 "Terrible amenities."
      2.0 "80% thought the building wasn't nice."
      0.7 "93% didn't like the architecture."
      3.0 "For 70%, the lobby entrance was sub-standard."
    • 1.5 "Horrible vibe."
      0.9 "91% criticized the unstylish hotel."
      2.3 "77% didn't like the unstylish hotel."
      3.0 "For 70%, the lobby entrance was sub-standard."
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    Overall Rating

    5.5 Okay
    Based on 23 reviews
    • 3.5 "Not very comfortable."
    • 2.6 "Awful rooms."
    • 1.2 "Horrible vibe."
      0.6 "94% criticized the unstylish hotel."

    Overall Rating

    6.4 Good
    Based on 178 reviews
    • 9.7 "Terrific location."
    • 8.3 "Great service."
      8.8 "88% found the staff to be very friendly."
    • 4.6 "Not very clean."
      4.4 "56% said rooms were dirty."
    • 4.1 "Internet is poor."
      3.9 "61% said the wifi quality was bad."
    • 3.0 "Quite uncomfortable."
      2.9 "71% didn't like the uncomfortable beds."
      3.6 "64% thought it was too noisy."
      3.3 "67% said rooms were small."
    • 2.6 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
    • 2.2 "Awful rooms."
      0.6 "94% thought they were poorly maintained."
      2.9 "71% didn't like the uncomfortable beds."
      4.4 "56% said rooms were dirty."
      2.6 "74% complained about the bathroom."
      0.6 "94% found problems with the furniture."
      0.4 "96% thought the tv was sub-standard."
      0.7 "For 93%, the rooms looked old."
      3.3 "67% said rooms were small."
    View all review categories
    Good to know
    "Train station is close"
    data provided by TrustYou

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