Overview

Norfolk Plaza Hotel

29-33 Norfolk Square, London, W2 1RY, United Kingdom
+44 207 723 0792

$68+

Overall guest ratings

6.4/10 Good
Based on 1,326 reviews

Review highlights

  • 9.6
  • 7.9
  • 4.4
  • 3.3

Nearby

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    About

    Set on a quiet square, this modern London hotel occupies three Edwardian townhouses, and is located 200 meters from Paddington Station, which serves many of the London underground lines (Circle, District, Hammersmith & City and Bakerloo) and also the Heathrow Express. Hyde Park and Marble Arch are also within walking distance.

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    Expedia

    Amenities

    • Free Wi-Fi
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Bar/Lounge
    • Parking
    • 24 Hour Front Desk
    • Storage available
    • Non-smoking rooms available
    • Laundry facilities
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall Rating

    6.4 Good
    Based on 1,326 reviews
    • 9.6 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      9.9 "Near to public transport, according to 99%."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 7.9 "Good service."
      8.6 "86% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
    • 6.9 "Breakfast is mediocre."
      5.0 "Breakfast prices were ok, according to 50%."
    • 4.4 "Not very clean."
      4.2 "58% said rooms were dirty."
      4.6 "54% thought it was rather dirty."
      4.3 "57% said the bathroom was dirty."
    • 3.3 "Not very comfortable."
      2.7 "73% didn't like the uncomfortable beds."
      3.6 "64% said rooms were small."
      4.5 "55% thought it was too noisy."
      2.3 "77% criticized the small bathroom."
      0.0 "Air conditioning was criticized by 100%."
    • 2.6 "Awful rooms."
      2.7 "73% didn't like the uncomfortable beds."
      2.5 "75% complained about the bathroom."
      0.8 "92% thought they were poorly maintained."
      4.2 "58% said rooms were dirty."
      3.6 "64% said rooms were small."
      0.9 "For 91%, the rooms looked old."
      0.6 "94% found problems with the furniture."
      0.4 "96% thought the tv was sub-standard."
      4.3 "57% said the bathroom was dirty."
      2.3 "77% criticized the small bathroom."
      3.1 "69% had problems with the shower."
      0.0 "Air conditioning was criticized by 100%."
      1.0 "90% were disappointed with the minibar."
    • 2.5 "Terrible amenities."
      1.9 "81% thought the building wasn't nice."
      2.9 "For 71%, the lobby entrance was sub-standard."
      1.3 "87% thought the facilities needed updating."
      2.8 "72% complained about the elevator."
      0.7 "93% didn't like the architecture."
    • 1.8 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
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    Overall Rating

    6.4 Good
    Based on 663 reviews
    • 9.5 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      10.0 "100% thought it was easy to get to the train station."
      9.6 "96% liked the proximity to sightseeing."
    • 7.9 "Good service."
      8.5 "85% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      8.4 "84% thought the service was very professional."
    • 7.1 "Good breakfast."
    • 3.6 "Not very clean."
      3.7 "63% said rooms were dirty."
      4.2 "58% thought it was rather dirty."
      4.1 "59% said the bathroom was dirty."
    • 3.1 "Quite uncomfortable."
      2.4 "76% didn't like the uncomfortable beds."
      4.4 "56% thought it was too noisy."
      2.1 "79% criticized the small bathroom."
    • 2.5 "Awful rooms."
      2.4 "76% didn't like the uncomfortable beds."
      3.7 "63% said rooms were dirty."
      2.4 "76% complained about the bathroom."
      1.2 "88% thought they were poorly maintained."
      0.7 "For 93%, the rooms looked old."
      0.4 "96% found problems with the furniture."
      0.3 "97% thought the tv was sub-standard."
      4.1 "59% said the bathroom was dirty."
      3.0 "70% had problems with the shower."
      2.1 "79% criticized the small bathroom."
    • 2.2 "Terrible amenities."
      1.6 "84% thought the building wasn't nice."
    • 1.4 "Disappointing internet connection."
      1.5 "85% said the wifi quality was bad."
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    Overall Rating

    6.8 Good
    Based on 424 reviews
    • 9.8 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      10.0 "100% thought it was easy to get to the train station."
      9.6 "96% liked the proximity to sightseeing."
    • 7.9 "Good service."
      8.5 "85% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
    • 6.7 "Breakfast is mediocre."
    • 4.7 "Not very clean."
      4.6 "54% said rooms were dirty."
      4.4 "56% said the bathroom was dirty."
    • 3.4 "Not very comfortable."
      2.4 "76% didn't like the uncomfortable beds."
      4.5 "55% thought it was too noisy."
    • 2.4 "Awful rooms."
      2.4 "76% didn't like the uncomfortable beds."
      0.6 "94% thought they were poorly maintained."
      2.6 "74% complained about the bathroom."
      4.6 "54% said rooms were dirty."
      1.3 "For 87%, the rooms looked old."
      0.6 "94% found problems with the furniture."
      0.4 "96% thought the tv was sub-standard."
      4.4 "56% said the bathroom was dirty."
    • 2.3 "Terrible amenities."
      1.8 "82% thought the building wasn't nice."
    • 1.7 "Disappointing internet connection."
      1.8 "82% said the wifi quality was bad."
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    Overall Rating

    4.7 Okay
    Based on 26 reviews
    • 9.7 "Terrific location."
    • 3.7 "Not very comfortable."
      3.1 "69% didn't like the uncomfortable beds."
    • 2.9 "Awful rooms."
      3.1 "69% didn't like the uncomfortable beds."
    • 1.2 "Horrible vibe."

    Overall Rating

    6.3 Good
    Based on 212 reviews
    • 9.7 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
    • 8.0 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
    • 6.8 "Breakfast is mediocre."
    • 4.6 "Not very clean."
      4.5 "55% said rooms were dirty."
    • 2.7 "Quite uncomfortable."
      2.3 "77% didn't like the uncomfortable beds."
      3.1 "69% said rooms were small."
      4.5 "55% thought it was too noisy."
    • 2.2 "Terrible amenities."
      1.7 "83% thought the building wasn't nice."
    • 1.6 "Awful rooms."
      0.9 "91% thought they were poorly maintained."
      4.5 "55% said rooms were dirty."
      2.3 "77% didn't like the uncomfortable beds."
      2.4 "76% complained about the bathroom."
      0.7 "For 93%, the rooms looked old."
      0.5 "95% found problems with the furniture."
      3.1 "69% said rooms were small."
      0.3 "97% thought the tv was sub-standard."
    • 1.6 "Disappointing internet connection."
      1.6 "84% said the wifi quality was bad."
    View all review categories
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