Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
9.7 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." 10.0 "Near to public transport , according to 100%." 8.9 "89%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.9 "89%liked the proximity to shopping ." 9.3 "Easily accessible by car , said 93%." 10.0 "Good access to the airport , said 100%." -
9.3 "Perfectly clean."9.4 "94% said
rooms were clean ." 10.0 "100% thoughtit was clean ." 9.1 "91% said thebathroom was clean ." -
9.3 "World class service."9.6 "96% found the
staff to be very friendly ." 9.6 "96% thought theservice was very professional ." 8.6 "86% found therestaurant service to be one of the best ." 10.0 "Housekeeping was great , according to 100%." 10.0 "Hotel security was great , thought 100%." 10.0 "100% wereimpressed by the laundry service ." -
8.9 "Good value."9.3 "93% were
happy with the price of the breakfast ." 10.0 "100% thought it was agreat value ." -
8.5 "Breakfast is good."9.3 "93% were
happy with the price of the breakfast ." -
6.9 "Average comfort."6.1 "Only 61% said
rooms were big enough ." -
6.9 "Rooms are ok."6.1 "Only 61% said
rooms were big enough ." 6.7 "For only 67%, thebathroom was ok ." 6.0 "Only 60% thought theshower was ok ." 5.3 "53% thought theminibar was ok ." 6.5 "For only 65%, thetv was ok ." -
6.7 "Internet is average."6.6 "66% thought the
wifi quality was ok ." -
6.3 "Average amenities."6.1 "61% thought the
building was acceptable ." 5.0 "50% considered thelobby entrance to be so-so ."
Overall Rating
-
9.8 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." 10.0 "Near to public transport , according to 100%." 9.0 "90%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
9.4 "Perfectly clean."9.4 "94% said
rooms were clean ." 10.0 "100% thoughtit was clean ." -
9.4 "World class service."9.7 "97% found the
staff to be very friendly ." 9.6 "96% thought theservice was very professional ." -
8.5 "Breakfast is good."9.4 "94% were
happy with the price of the breakfast ." -
6.4 "Rooms are ok."5.6 "Only 56% said
rooms were big enough ." 6.3 "For only 63%, thebathroom was ok ." 5.6 "Only 56% thought theshower was ok ." 6.5 "Only 65% thought thefurniture was functional ." -
6.2 "Average comfort."5.6 "Only 56% said
rooms were big enough ." -
6.1 "Internet is average."5.9 "59% thought the
wifi quality was ok ."
Overall Rating
-
9.8 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." 10.0 "Near to public transport , according to 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.2 "82%liked the proximity to shopping ." 9.4 "Easily accessible by car , said 94%." -
9.6 "World class service."9.8 "98% found the
staff to be very friendly ." 9.7 "97% thought theservice was very professional ." 7.7 "77% said thereception staff was great ." 10.0 "Housekeeping was great , according to 100%." -
9.2 "Perfectly clean."9.3 "93% said
rooms were clean ." 10.0 "100% thoughtit was clean ." -
9.0 "Excellent value."
-
8.2 "Breakfast is good."
-
7.0 "Nice rooms."6.6 "Only 66% said
rooms were big enough ." 6.5 "For only 65%, thebathroom was ok ." 5.0 "50% thought thebathroom was big enough ." 6.0 "Only 60% thought theshower was ok ." -
6.3 "Internet is average."6.2 "62% thought the
wifi quality was ok ."
Overall Rating
-
9.5 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." 10.0 "Near to public transport , according to 100%." 8.9 "89%liked the proximity to sightseeing ." -
9.2 "World class service."9.8 "98% found the
staff to be very friendly ." 9.7 "97% thought theservice was very professional ." 8.8 "88% found therestaurant service to be one of the best ." -
9.1 "Perfectly clean."9.2 "92% said
rooms were clean ." 10.0 "100% thoughtit was clean ." -
8.9 "Good value."
-
8.5 "Breakfast is good."
-
6.9 "Internet is average."6.6 "66% thought the
wifi quality was ok ." -
6.4 "Average comfort."5.4 "Only 54% said
rooms were big enough ." 5.0 "50% thought thebathroom was big enough ." -
6.3 "Rooms are ok."5.4 "Only 54% said
rooms were big enough ." 6.8 "For only 68%, thebathroom was ok ." 6.3 "Only 63% thought theshower was ok ." 5.0 "50% thought thebathroom was big enough ." 6.7 "Only 67% thought thefurniture was functional ." 5.7 "57% thought theminibar was ok ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
6.0review from
Very clean and friendly staff It was a little bit cold because of the windows which couldn't be properly close.
-
6.0review from
The room was well appointed. The bathroom was spacious. The room was clean. The breakfast room was bright. The breakfast was good. The service was friendly, efficient and polite. The location was convenient. The room was generally quiet. the carpets on the stairs and corridors are a bit institutional. There was slight noise disturbance from the room above, though otherwise fine.
-
8.0review from
have stayed at this hotel earlier this year, & was so satisfied with the facilities & friendly staff that decided I will always stay at this hotel when I visit London-as soon as you enter the reception area, there is a homely & welcoming atmosphere.
-
5.7review from
close to access to city centre room on the small side
-
7.3review from
The English breakfast was outstanding. The eggs and side dishes are cooked to order, so they are always piping hot. The toast is crispy and there is a choice of white or whole wheat. There was an electrical problem Sunday morning, but everyone was scrambling to fix it, so this is unusual. What I didn't like was the way my credit card was charged for two separate transactions upon check-in. In the past, I paid with one transaction at the end of my stay. This procedure is preferable.
-
8.0review from
Very clean and warm room, friendly and obliging staff, super breakfast, quiet room, feeling of safety. My daughter would have liked baked beans at breakfast.
-
8.0review from
Location, good size rooms (the suite was value for money!) A really nice breakfast..... great way to start the day! Would stay here again for sure!
-
7.6review from
Vvery clean and pleasant staff. Excellent breakfast. Creaking floorboards
-
4.8review from
I appreciated the level of cleanliness, though there was still room for improvement cleaning the floors and carpets and table surfaces. But most valued was the hotel's total non-smoking policy. It was this policy plus reviewers' comments that the place was clean that made me decide to stay there. And compliments to the wait staff of the restaurant -- great attitudes and promptness. I was really disappointed about the bed. When sitting or lying on it, the mattress had zero support. I could feel the boards of the frame beneath the mattress. Also, the furniture in the room was rather worn and shabby with complete pieces of the wood being broken off a table and chips and discoloration on other pieces.
-
6.8review from
Personnel very friendly, rooms very clean, reasonably spacious and quiet. Good shower. Good location (within easy walking distance of two subway stations and two bus stations). Continental breakfast buffet without any cheese or cold cuts. Slowest elevator ever.
-
8.0review from
have stayed at this hotel earlier this year, & was so satisfied with the facilities & friendly staff that decided I will always stay at this hotel when I visit London-as soon as you enter the reception area, there is a homely & welcoming atmosphere.
-
8.0review from
Very clean and warm room, friendly and obliging staff, super breakfast, quiet room, feeling of safety. My daughter would have liked baked beans at breakfast.
-
8.0review from
Location, good size rooms (the suite was value for money!) A really nice breakfast..... great way to start the day! Would stay here again for sure!
-
7.3review from
The English breakfast was outstanding. The eggs and side dishes are cooked to order, so they are always piping hot. The toast is crispy and there is a choice of white or whole wheat. There was an electrical problem Sunday morning, but everyone was scrambling to fix it, so this is unusual. What I didn't like was the way my credit card was charged for two separate transactions upon check-in. In the past, I paid with one transaction at the end of my stay. This procedure is preferable.
-
7.6review from
Vvery clean and pleasant staff. Excellent breakfast. Creaking floorboards
-
6.8review from
Personnel very friendly, rooms very clean, reasonably spacious and quiet. Good shower. Good location (within easy walking distance of two subway stations and two bus stations). Continental breakfast buffet without any cheese or cold cuts. Slowest elevator ever.
-
6.0review from
Very clean and friendly staff It was a little bit cold because of the windows which couldn't be properly close.
-
6.0review from
The room was well appointed. The bathroom was spacious. The room was clean. The breakfast room was bright. The breakfast was good. The service was friendly, efficient and polite. The location was convenient. The room was generally quiet. the carpets on the stairs and corridors are a bit institutional. There was slight noise disturbance from the room above, though otherwise fine.
-
5.7review from
close to access to city centre room on the small side
-
4.8review from
I appreciated the level of cleanliness, though there was still room for improvement cleaning the floors and carpets and table surfaces. But most valued was the hotel's total non-smoking policy. It was this policy plus reviewers' comments that the place was clean that made me decide to stay there. And compliments to the wait staff of the restaurant -- great attitudes and promptness. I was really disappointed about the bed. When sitting or lying on it, the mattress had zero support. I could feel the boards of the frame beneath the mattress. Also, the furniture in the room was rather worn and shabby with complete pieces of the wood being broken off a table and chips and discoloration on other pieces.
