Novotel London Waterloo

Novotel London Waterloo - London - Building

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Provided by ICE Portal

Provided by Expedia Affiliate Network

Provided by ICE Portal

Just a step away from River Thames, Big Ben, Houses of Parliament and minutes away from the London Eye. Enjoy a fantastic stay in our spacious air-conditioned bedrooms, with an exceptionally comfortable Queen size bed and ensuite facilities. Some rooms offer amazing views of London skyline. Be tempted by our varied breakfast buffet and a tasty international cuisine served in our Elements Restaurant. Sit back and relax with a cocktail in our Elements Bar. Unwind in our sauna and steam.Free WiFi throughout.

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Amenities

24 hour front desk

Air-conditioned

Bar/Lounge

Bicycle rental

Business center

Coffee shop

Concierge service

Currency exchange on-site

Express check out

Fitness center

Internet

Laundry service

Meeting/Banquet facilities

No smoking

Parking (surcharge)

Pets allowed on request. Charges may apply.

Playground

Wheelchair accessible

Restaurant

Room service

Safe

Sauna

Steam room

Storage available

Free WiFi

Location

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Rooms

Guests

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Overall Review Rating (Overall user rating out of 1,857 reviews)

9.4

Excellent

Location: 91% Terrific location.

Service: 89% Great service.

Food: 73% Tasty food.

Room: 64% Rooms are ok.

Internet: 64% Internet is average.

Good to Know

Very quiet
Close to public transport
Friendly service

Guests say it is the perfect hotel for a city trip.
Guests think this is a family-friendly hotel.
Guests recommend this hotel for business travelers.

Recent Reviews

Mediocre 4.0

Posted by Verified Hotel Guest, Aug 3 2014

The location was fine. The staff was the best thing about this hotel. They were all very helpful with any of our needs.

Our first room had a hole in the carpet, the bathroom was not clean. By United States standards this would be a two star hotel. We did move to a more updated room but it is still very small. The décor is out of the 1970's.

This is not an excellent value for the money.

The location was fine. The staff was the best thing about this hotel. They were all very helpful with any of our needs.

This is not an excellent value for the money.

Excellent 10.0

Posted by David, Jun 1 2014

We came for our honeymoon and when we told our check in clerk he immediately went to his supervisor and advised us that we were being given an upgrade to a room with a view of the City. It was a lovely view of the London Eye and Lambden Castle.

Nope.

Very comfortable and modern. Very friendly and helpful staff. A very memorable stay in London.

Nope.

Very comfortable and modern. Very friendly and helpful staff. A very memorable stay in London.

Excellent 9.0

Posted by Anne, May 16 2014

It was convenient to sights, transport, as well as places to eat.

Good 7.0

Posted by Gregory, Mar 11 2014

Looks nice

The carpets were worn, the toilet was away from the sink in a different room. Bed and pillows were rock hard, I had a hard time sleeping on them.

The staff was great. The hotel looks nice and first impressions are good but once you get to the rooms everything changes. The room was worn and needed updating. The beds and pillows were rock hard and not comfortable at all. I didn't get much sleep.

Looks nice

The carpets were worn, the toilet was away from the sink in a different room. Bed and pillows were rock hard, I had a hard time sleeping on them.

Good 8.0 / Posted by Jonatas, Jan 13 2014 Location is great and the staff is excellent The room was very small, I e-mailed the manager and requested two beds if possible, and they ended up putting us in a tiny handicap accessible room with one bed. the hotel is fairly new and modern, literally a 2 minute walk from the thames river with a beautiful view of big ben. it is about a 7 minute walk from lambeth north tube station Location is great and the staff is excellent The room was very small, I e-mailed the manager and requested two beds if possible, and they ended up putting us in a tiny handicap accessible room with one bed. the hotel is fairly new and modern, literally a 2 minute walk from the thames river with a beautiful view of big ben. it is about a 7 minute walk from lambeth north tube station	Mediocre 3.0 / Posted by Verified Hotel Guest, Dec 15 2013 Public space was clean It was advertised as having steam room and sauna, neither worked. Should not be listed in Westminster section of London. Too far from tube, and on wrong side of the river. Outrageous to imagine anyone pays the advertised retail rate. Not close enough to critical central locations to justify that pricing Public space was clean It was advertised as having steam room and sauna, neither worked. Should not be listed in Westminster section of London. Too far from tube, and on wrong side of the river. Outrageous to imagine anyone pays the advertised retail rate. Not close enough to critical central locations to justify that pricing
Mediocre 4.0 / Posted by Verified Hotel Guest, Jul 15 2013 Common area was nice - nothing extravagant. Staff - especially the upper Mgt were very professional and nice. Rooms were tight (we have stayed at the London West Novotel before) and these rooms were not spacious enough for 2 adults and two children with luggage. Getting from the Underground to the hotel is a 15-20 minute walk, but the part of town is not the best. I believe the star level (4) is over-rated for the location and accommodations. We were expecting much more for the star level. I would rate this hotel a 3. We paid less for nicer hotels in nicer areas during our 2 week stay in London than we did for this one night. We changed our itinerary and used Priceline to fill this one day gap and came up short - unfortunately. Common area was nice - nothing extravagant. Staff - especially the upper Mgt were very professional and nice. Rooms were tight (we have stayed at the London West Novotel before) and these rooms were not spacious enough for 2 adults and two children with luggage. Getting from the Underground to the hotel is a 15-20 minute walk, but the part of town is not the best. I believe the star level (4) is over-rated for the location and accommodations. We were expecting much more for the star level. I would rate this hotel a 3. We paid less for nicer hotels in nicer areas during our 2 week stay in London than we did for this one night. We changed our itinerary and used Priceline to fill this one day gap and came up short - unfortunately.	Poor 1.0 / Posted by Richard, Jun 9 2013 absolutely nothing. everything. read my complaint submitted to customer relations priceline stated that this hotel is comparable to a marriot, sheraton, hilton, when in fact it's comparable to an old ramada or best western one would find on a remote highway in rural america. absolutely nothing. everything. read my complaint submitted to customer relations priceline stated that this hotel is comparable to a marriot, sheraton, hilton, when in fact it's comparable to an old ramada or best western one would find on a remote highway in rural america.
Good 8.0 / Posted by Snagglepuss, Feb 21 2012 With the exception of the strange mehcnaical noises occassionally coming from the AC/Heating ducting during the quiet hours of the night, my stay at the Novotel was very nice. I truly enjoyed the hospitality and good nature of the staff in the restaurant/pub area on a daily basis. They are extremely amiable and always willing to provide you with what you want. With the exception of the strange mehcnaical noises occassionally coming from the AC/Heating ducting during the quiet hours of the night, my stay at the Novotel was very nice. I truly enjoyed the hospitality and good nature of the staff in the restaurant/pub area on a daily basis. They are extremely amiable and always willing to provide you with what you want.