Friendliness of the staff.
4 stars
Radisson Blu Hotel, London Mercer Street
20 Mercer Street, Covent Garden, London, WC2H 9HD, United Kingdom
London, United Kingdom
See location+44 207 836 4300Photos of Radisson Blu Hotel, London Mercer Street
Overview
The Radisson Blu Edwardian Mercer Street Hotel is a glamorous and luxuriant property that ideally located in London. The hotel contains a restaurant and a bar area, and breakfast is available daily. There are a 24-hour fitness center and valet parking offered for guest convenience. The front desk is always staffed, and someone is available to help guests with booking limo service or finding a tour. Staff members can offer assistance in English, French, German, Italian, Portuguese, Russian, and Spanish.
There are 137 smoke-free rooms arranged over nine floors. Each of the spacious and well-appointed rooms has air conditioning, and there are irons and ironing boards provided. The beds are outfitted with premium bedding, and guests can request hypoallergenic bedding if needed. There is a nightly turndown service. The private bathrooms are stocked with designer toiletries, and there is a hairdryer provided. Guests can expect free bottled water, free WiFi, and an in-room safe for storing valuables. The housekeeping staff attends to the rooms on a daily basis.
Short walking distance from the hotel brings guests to the Cambridge Theatre and the Donmar Warehouse. Guests can also walk to the Royal Opera House and the Roman Transport Museum. Less than 10 minutes away, guests can find Leicester Square, Trafalgar Square, and Piccadilly Circus. The Houses of Parliament can also be accessed on foot. London City Airport and Heathrow Airport are both about 45-minutes away from the hotel grounds. Plus, there are two metro stations in walking distance of the property.
Latest deals for Radisson Blu Hotel, London Mercer Street
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Radisson Blu Hotel, London Mercer Street
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Adapter
- Air-conditioned
- Conditioner
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- Bottle of water
- 24hr front desk
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Bathroom
- Shower cap
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Accessibility and suitability
- Increased accessibility
- Elevator
- Accessible by elevator
- Hypoallergenic
- No smoking
General
- Family rooms
- Seating area
- Slippers
- Telephone
- Storage available
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Workspace
- Fax/photocopying
- Laptop safe
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Kids meals
Parking and transportation
- Parking
Bedroom
- Sofa bed
Fitness
- Fitness center
Reviews of Radisson Blu Hotel, London Mercer Street
8.4
Very good
3331 verified ratings
Wonderful
2093
Very good
644
Good
309
Okay
104
Fair
87
Mediocre
35
Poor
59
Summary of reviews
Guests say
Guests appreciated the hotel's excellent location, making it easy to explore nearby attractions. However, many reviews highlighted issues with service, including unhelpful staff and inconsistent housekeeping. Cleanliness was also a concern, with some guests reporting inadequate room maintenance. Overall, while the location is a strong point, improvements in service and cleanliness are needed for a better experience.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.4 out of 10
262 reviews
9.2 out of 10
1 review
All reviews
Pros (+) Loved the location. Room was small but very comfortable. Staff were helpful and friendly
Cons (-) Quire pricey but then it is London
Pros (+) Great staff. Superb location. Room upgrade. Cosy bar. Staff turnover appears low, nice to see some of the same faces. Afternoon tea reliable. Tea was always hot.
Cons (-) On line check in sketchy. A/c noisy Tea bags missing in room Turn down service was intermittent
Pros (+) The location of this hotel is great. We were able to walk to so many sites from the hotel. We also liked that there were two Underground stations nearby. That made it convenient getting to and from the airport without taking a car service. The room was nice, and the staff at the front desk was very friendly. We also like the option to include breakfast with our stay.
Cons (-) The housekeeping each day was just okay. Some days they didn't give us more than one wash cloth (there were two of us) and other days they left the windows open in our room. We were also disappointed with the breakfast each day. We would've like the buffet to include a few more options for the price. On the mornings that we ordered breakfast from the kitchen, it was often slow and the service was ...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The hotel offers an excellent breakfast with a great choice, according to many guest reviews. You can expect plenty of options and selection to start your day off right.
How are the beds at the hotel?
The hotel's beds are outfitted with premium bedding, and guests can request hypoallergenic bedding if needed. Many guests have mentioned the comfortable and spacious beds in their reviews.
Is parking available at the hotel?
Yes, the hotel offers valet parking for guest convenience. This is a great option for those traveling by car and looking for a hassle-free parking experience in the city.
What is the hotel's cleanliness like?
The hotel is very clean, and the housekeeping staff attends to the rooms on a daily basis. Guests have consistently praised the cleanliness of the property and the well-maintained rooms in their reviews.
How is the customer service at the hotel?
The hotel's staff members are described as helpful, friendly, and professional by many guests. They are multilingual and can assist with various needs, such as booking limo service or finding a tour.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests recommended booking a room with a view, especially those facing the fountain, for a spectacular experience.
Consider Upgrading to a Premium Room
Some guests suggested opting for a premium room for a more spacious and comfortable stay, especially if staying for an extended period.
Take Advantage of the Central Location
The hotel's central location in Covent Garden makes it convenient for accessing theaters, restaurants, and shops, providing a vibrant and lively atmosphere.
Request Early Check-in
Guests mentioned that the hotel accommodated their request for early check-in, providing a convenient and flexible option for arrival.
Be Mindful of Room Size
A few guests noted that some rooms were smaller than expected, so it may be beneficial to inquire about room size and consider upgrading if space is a priority.
Explore Nearby Attractions
The hotel's proximity to attractions such as the National Gallery, British Museum, and Piccadilly Circus offers convenient opportunities for sightseeing and exploration.
Enjoy the Exceptional Breakfast
Many guests praised the hotel's breakfast, highlighting the excellent variety and quality of the offerings, including made-to-order items.
Consider Premium Room for Spacious Accommodation
Guests recommended opting for a larger premium room for a more spacious and comfortable stay, especially for longer visits.
Take Advantage of the Fitness Center
The hotel's well-equipped fitness center was mentioned positively by guests, providing an opportunity for a convenient workout during the stay.
Communicate Preferences with Staff
Several guests appreciated the helpful and friendly staff, suggesting that communicating preferences and special requests with the staff can enhance the overall experience.
Location
20 Mercer Street, Covent Garden, London, WC2H 9HD
What's nearby
- Leicester Square0.3 mi
- Strand0.3 mi
- British Museum0.4 mi
- Trafalgar Square0.4 mi
- Piccadilly Circus0.4 mi
- Charing Cross0.5 mi
- Central London0.5 mi
- London Eye0.8 mi
- Big Ben0.9 mi
- Palace of Westminster1 mi
- Buckingham Palace1.1 mi
- Waterloo1.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Radisson Blu Hotel, London Mercer Street
Low season | January |
|---|---|
High season | December |
Average price (weeknight) | $416 |
Average price (weekend night) | $482 |
When to book a room at Radisson Blu Hotel, London Mercer Street
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.6 |
|---|---|
Distance to city center | 1.0 mi |
Nearest Airport | London City |
Distance to airport | 7.6 mi |