Overview

Shangri-La Hotel, At The Shard
Top Luxury Hotel

31 St Thomas Street, London, SE1 9QU, United Kingdom
+44 207 234 8000

$472+

Overall guest ratings

9.3/10 Excellent
Based on 2,903 reviews

Review highlights

  • 9.2
  • 9.0
  • 6.8
  • 6.2

Good to know

  • Professional service
  • Friendly service
  • Great view
  • Luxurious Hotel

Nearby

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    About

    Set in London’s iconic Shard building, this luxury hotel is 5 minutes’ walk from the historic Borough Market and within 20 minutes of landmarks such as St Paul’s Cathedral and the Tower of London. London Bridge station is a 6-minute walk.

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    Expedia

    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Kid-friendly
    • Car rental
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Laundry facilities
    • Spa
    • Coffee shop
    • Babysitting/child services (surcharge)
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews of Shangri-La Hotel, At The Shard

    Overall Rating

    9.3 Excellent
    Based on 2,903 reviews
    • 9.2 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to sightseeing."
      7.6 "76% liked the proximity to shopping."
      9.4 "Easily accessible by car, said 94%."
      8.8 "City centre within easy reach, said 88%."
      10.0 "100% thought it was easy to get to the train station."
    • 9.0 "Awesome vibe."
      9.8 "98% thought the hotel was luxurious."
      8.8 "88% enjoyed the friendly atmosphere."
      8.9 "89% said it was a stylish hotel."
      8.7 "87% thought, the hotel was modern."
    • 9.0 "Rooms are outstanding."
      9.8 "98% thought the view was good."
      8.5 "85% were happy with the bathroom."
      9.1 "91% said the beds were comfortable."
      8.6 "86% thought rooms were spacious."
      7.3 "73% enjoyed the furniture."
      8.2 "82% liked the big bathroom."
      8.2 "82% appreciated the modern rooms."
    • 8.5 "Comfort level is high."
      9.1 "91% said the beds were comfortable."
      8.6 "86% thought rooms were spacious."
      7.7 "77% thought it was pleasantly quiet."
      8.2 "82% liked the big bathroom."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      9.0 "Management was excellent, said 90%."
      7.1 "71% said the concierge service was amazing."
      10.0 "Hotel security was great, thought 100%."
    • 6.8 "Pool is mediocre."
    • 6.2 "Breakfast is mediocre."
    • 5.7 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
      5.9 "59% thought the cleanliness of the hotel was average."
    • 5.2 "Average value."
    • 4.8 "Internet is poor."
      4.0 "60% said the wifi quality was bad."
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    Overall Rating

    9.4 Excellent
    Based on 2,206 reviews
    • 9.2 "Very comfortable."
      9.3 "93% said the beds were comfortable."
      9.1 "91% thought rooms were spacious."
      8.6 "86% liked the big bathroom."
      7.7 "77% thought it was pleasantly quiet."
    • 9.1 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      8.0 "80% liked the proximity to shopping."
    • 9.1 "Rooms are outstanding."
      9.8 "98% thought the view was good."
      8.6 "86% were happy with the bathroom."
      9.3 "93% said the beds were comfortable."
      9.1 "91% thought rooms were spacious."
      7.2 "72% enjoyed the furniture."
      8.6 "86% liked the big bathroom."
    • 8.4 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
    • 8.0 "Amenities are good."
      8.0 "80% thought the building was wonderful."
      7.9 "79% thought the architecture was beautiful."
    • 6.8 "Pool is mediocre."
    • 5.6 "Breakfast is mediocre."
    • 5.5 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
      5.6 "56% thought the cleanliness of the hotel was average."
    • 4.8 "Value below average."
      3.2 "68% said the breakfast was too expensive."
      4.7 "The price was too high for 53%."
    • 4.4 "Internet is poor."
      3.8 "62% said the wifi quality was bad."
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    Overall Rating

    9.3 Excellent
    Based on 435 reviews
    • 8.9 "Location is great."
      9.6 "96% liked the proximity to sightseeing."
    • 8.8 "Vibe was good."
      9.7 "97% thought the hotel was luxurious."
      8.5 "85% enjoyed the friendly atmosphere."
      8.9 "89% thought, the hotel was modern."
    • 8.5 "Rooms are great."
      9.8 "98% thought the view was good."
      8.6 "86% thought rooms were spacious."
      8.2 "82% were happy with the bathroom."
      9.1 "91% said the beds were comfortable."
    • 8.4 "Comfort level is high."
      8.6 "86% thought rooms were spacious."
      9.1 "91% said the beds were comfortable."
    • 8.4 "Amenities are good."
      8.4 "84% thought the building was wonderful."
    • 6.9 "Pool is mediocre."
    • 6.4 "Breakfast is mediocre."
    • 5.5 "Average cleanliness."
    • 5.3 "Average value."
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    Overall Rating

    9.7 Excellent
    Based on 58 reviews
    • 9.4 "Terrific location."
    • 9.0 "Rooms are outstanding."
      9.8 "98% thought the view was good."
    • 8.7 "Great service."
    • 7.8 "Good amenities."
      7.8 "78% thought the building was wonderful."
    • 7.6 "Tasty food."

    Overall Rating

    9.3 Excellent
    Based on 203 reviews
    • 9.3 "Terrific location."
    • 9.1 "Rooms are outstanding."
      9.9 "99% thought the view was good."
      8.5 "85% were happy with the bathroom."
      9.0 "90% said the beds were comfortable."
      8.8 "88% thought rooms were spacious."
    • 8.9 "Vibe was good."
      8.8 "88% said it was a stylish hotel."
    • 8.6 "Comfort level is high."
      9.0 "90% said the beds were comfortable."
      8.8 "88% thought rooms were spacious."
    • 8.3 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
    • 6.2 "Pool is mediocre."
    • 6.2 "Breakfast is mediocre."
    • 5.4 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
    • 5.0 "Average value."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Professional service"
    "Friendly service"
    "Great view"
    "Luxurious Hotel"
    data provided by TrustYou

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