Overview

Sofitel London St James
Best Dining Experience

6 Waterloo Place, London, SW1Y 4AN, United Kingdom
+44 207 747 2200

$362+

Overall guest ratings

9.2/10 Excellent
Based on 1,741 reviews

Review highlights

  • 9.7
  • 9.2
  • 8.8
  • 6.7

Good to know

  • Professional service
  • Friendly atmosphere
  • Friendly service

Nearby

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    About

    Sofitel London St James offers five-star accommodation in the heart of London's West End. This landmark hotel - consistently rated as one of the best in London - combines traditional British design with contemporary style that is unmistakably French. Located in a grade II listed building, the hotel features a restaurant, The Balcon, The Rose Lounge, the St James Bar, a large choice of conference suites and an award-winning spa. Sofitel London St James is an entirely smoke-free hotel.

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    Amenities

    • Parking
    • Fitness center
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for Disabled Guests
    • Business center
    • Kid-friendly
    • Concierge service
    • Currency exchange on-site
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Babysitting/child services (surcharge)
    • Internet (surcharge)
    • Steam room
    • Storage available
    • Wedding services
    • Child pool
    • Airport shuttle
    • Designated smoking area
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall Rating

    9.2 Excellent
    Based on 1,741 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 9.2 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
      7.9 "79% said the reception staff was great."
      9.8 "98% said the concierge service was amazing."
      7.8 "Housekeeping was great, according to 78%."
      7.5 "75% found the restaurant service to be one of the best."
      8.6 "Lovely bar service, according to 86%."
      10.0 "100% were happy with the room service."
    • 8.8 "Vibe was good."
      9.5 "95% enjoyed the friendly atmosphere."
      9.2 "92% thought the hotel was luxurious."
      9.4 "94% enjoyed the lobby entrance."
    • 8.2 "Food is delicious."
      8.1 "81% loved the menu selection."
      9.1 "Yummy desserts, said 91%."
      10.0 "100% loved the dining experience."
    • 8.1 "Amenities are good."
      8.1 "81% thought the building was wonderful."
      7.8 "78% thought the architecture was beautiful."
      9.4 "94% enjoyed the lobby entrance."
    • 6.7 "Rooms are ok."
      5.6 "For only 56%, the bathroom was ok."
      6.8 "Only 68% said rooms were clean enough."
    • 3.7 "Value below average."
      2.0 "80% said the breakfast was too expensive."
      4.4 "The price was too high for 56%."
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    Overall Rating

    9.1 Excellent
    Based on 974 reviews
    • 9.7 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      8.2 "82% said the reception staff was great."
      7.9 "Housekeeping was great, according to 79%."
      9.8 "98% said the concierge service was amazing."
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
    • 8.2 "Amenities are good."
      8.2 "82% thought the building was wonderful."
    • 7.8 "Good breakfast."
    • 6.8 "Rooms are ok."
      6.9 "Only 69% said rooms were clean enough."
    • 3.7 "Value below average."
      2.1 "79% said the breakfast was too expensive."

    Overall Rating

    9.3 Excellent
    Based on 574 reviews
    • 9.7 "Terrific location."
    • 9.4 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.0 "90% thought the service was very professional."
      8.0 "80% said the reception staff was great."
    • 7.9 "Good breakfast."
    • 6.6 "Rooms are ok."
      6.0 "For only 60%, the bathroom was ok."
    • 3.4 "Value below average."

    Overall Rating

    9.1 Excellent
    Based on 34 reviews
    • 9.8 "Terrific location."
    • 9.2 "World class service."
    • 6.5 "Rooms are ok."

    Overall Rating

    9.0 Excellent
    Based on 156 reviews
    • 9.7 "Terrific location."
    • 9.0 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
    • 8.2 "Amenities are good."
    • 7.7 "Good breakfast."
    • 6.4 "Rooms are ok."
      5.6 "For only 56%, the bathroom was ok."
      6.8 "Only 68% said rooms were clean enough."
    • 3.9 "Value below average."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Professional service"
    "Friendly atmosphere"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

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