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Sofitel London St James
Best Service Friendliness

6 Waterloo Place, London, SW1Y 4AN, United Kingdom
+44 207 747 2200

$323+

Overall guest ratings

9.1/10 Excellent
Based on 1,555 reviews

Review highlights

  • 9.7
  • 9.5
  • 9.1
  • 6.8

Good to know

  • Clean rooms
  • Professional service
  • Friendly service
  • Wonderful sightseeing

Nearby

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    About

    Sofitel London St James offers five-star accommodation in the heart of London's West End. This landmark hotel - consistently rated as one of the best in London - combines traditional British design with contemporary style that is unmistakably French. Located in a grade II listed building, the hotel features a restaurant, The Balcon, The Rose Lounge, the St James Bar, a large choice of conference suites and an award-winning spa. Sofitel London St James is an entirely smoke-free hotel.

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    accorhotels.com

    Amenities

    • Parking
    • Fitness center
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for Disabled Guests
    • Childrens programs
    • Business center
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Laundry facilities
    • Express check out
    • Coffee shop
    • Babysitting/child services (surcharge)
    • Internet (surcharge)
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    9.1 Excellent
    Based on 1,555 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
    • 9.5 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      8.9 "89% said the reception staff was great."
      10.0 "100% said the concierge service was amazing."
      8.1 "Housekeeping was great, according to 81%."
      10.0 "100% were happy with the room service."
      7.5 "Lovely bar service, according to 75%."
    • 9.1 "Awesome vibe."
      9.9 "99% enjoyed the friendly atmosphere."
      8.8 "88% said it was a stylish hotel."
      7.0 "70% thought, the hotel was modern."
      10.0 "100% thought the hotel was luxurious."
      9.4 "94% enjoyed the lobby entrance."
    • 9.0 "Food is to die for."
      7.7 "77% loved the menu selection."
      7.3 "Yummy desserts, said 73%."
      10.0 "100% loved the dining experience."
    • 8.5 "Generally very clean."
      8.3 "83% said rooms were clean."
      8.9 "89% thought it was clean."
    • 6.8 "Internet is average."
      5.9 "59% thought the wifi quality was ok."
    • 6.6 "Rooms are ok."
      6.5 "For only 65%, the bathroom was ok."
      6.7 "Only 67% thought the shower was ok."
      5.5 "Only 55% said the rooms were modern."
      6.7 "Cleanliness of the bathroom was average, said 67%."
    • 3.7 "Value below average."
      3.2 "68% said the breakfast was too expensive."
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    Overall Rating

    9.1 Excellent
    Based on 870 reviews
    • 9.8 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
      9.0 "90% said the reception staff was great."
      10.0 "100% said the concierge service was amazing."
      8.3 "Housekeeping was great, according to 83%."
    • 9.6 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
    • 9.1 "Awesome vibe."
      9.9 "99% enjoyed the friendly atmosphere."
      9.0 "90% said it was a stylish hotel."
      9.5 "95% enjoyed the lobby entrance."
      10.0 "100% thought the hotel was luxurious."
    • 8.8 "Food is delicious."
      7.5 "75% loved the menu selection."
    • 8.3 "Amenities are good."
      8.3 "83% thought the building was wonderful."
      9.5 "95% enjoyed the lobby entrance."
    • 6.8 "Rooms are ok."
      6.3 "For only 63%, the bathroom was ok."
    • 3.3 "Value below average."
      2.8 "72% said the breakfast was too expensive."
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    Overall Rating

    9.2 Excellent
    Based on 482 reviews
    • 9.8 "Terrific location."
    • 9.3 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.8 "88% said the reception staff was great."
      8.7 "87% thought the service was very professional."
    • 8.9 "Vibe was good."
      9.9 "99% enjoyed the friendly atmosphere."
    • 8.7 "Food is delicious."
    • 7.8 "Good breakfast."
    • 6.8 "Rooms are ok."
      6.9 "For only 69%, the bathroom was ok."
    • 3.6 "Value below average."
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    Overall Rating

    8.8 Excellent
    Based on 46 reviews
    • 9.8 "Terrific location."
    • 9.5 "World class service."
    • 6.4 "Rooms are ok."

    Overall Rating

    8.9 Excellent
    Based on 155 reviews
    • 9.6 "Terrific location."
    • 9.2 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
    • 8.2 "Breakfast is good."
    • 8.2 "Amenities are good."
      8.2 "82% thought the building was wonderful."
    • 6.2 "Rooms are ok."
      6.2 "For only 62%, the bathroom was ok."
    • 6.2 "Average comfort."
    • 4.1 "Value below average."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Clean rooms"
    "Professional service"
    "Friendly service"
    "Wonderful sightseeing"
    data provided by TrustYou

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