Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
9.5 "Terrific location."9.5 "
Near to public transport , according to 95%." 9.9 "99%liked the proximity to shopping ." 8.9 "89%liked the proximity to sightseeing ." 10.0 "100% thought it waseasy to get to the train station ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
9.0 "World class service."9.7 "97% found the
staff to be very friendly ." -
7.1 "High comfort."8.0 "80% said the
beds were comfortable ." 8.5 "85% thought it waspleasantly quiet ." -
7.0 "Nice rooms."5.9 "Only 59% said
rooms were big enough ." 6.7 "For only 67%, thebathroom was ok ." 6.2 "Cleanliness of the bathroom was average , said 62%." 6.3 "Only 63% thought theshower was ok ." 6.3 "For only 63%, thetv was ok ." -
6.0 "Internet is average."5.5 "55% thought the
wifi quality was ok ." -
5.0 "Bar is ok."
-
4.4 "Breakfast is below average."1.1 "89% said the
breakfast was too expensive ."
Overall Rating
-
9.5 "Terrific location."9.5 "
Near to public transport , according to 95%." 9.8 "98%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100% thought it waseasy to get to the train station ." -
9.0 "World class service."9.6 "96% found the
staff to be very friendly ." 7.1 "71% said thereception staff was great ." -
6.7 "Rooms are ok."5.3 "Only 53% said
rooms were big enough ." 6.8 "For only 68%, thebathroom was ok ." 5.2 "For 52%,maintenance was acceptable ." 5.9 "For only 59%, thetv was ok ." -
6.5 "Average comfort."5.3 "Only 53% said
rooms were big enough ." -
4.5 "Breakfast is below average."
Overall Rating
-
9.5 "Terrific location."9.5 "
Near to public transport , according to 95%." 8.8 "88%liked the proximity to sightseeing ." 9.9 "99%liked the proximity to shopping ." 10.0 "100% thought it waseasy to get to the train station ." 7.1 "Easily accessible by car , said 71%." -
9.2 "World class service."9.8 "98% found the
staff to be very friendly ." -
7.1 "High comfort."8.6 "86% thought it was
pleasantly quiet ." 7.4 "74% said thebeds were comfortable ." -
6.7 "Rooms are ok."6.0 "Only 60% said
rooms were big enough ." 6.4 "For only 64%, thebathroom was ok ." 6.5 "Cleanliness of the bathroom was average , said 65%." -
5.6 "Internet is average."
-
4.9 "Breakfast is below average."
Overall Rating
-
7.1 "High comfort."
-
6.8 "Rooms are ok."
Overall Rating
-
9.4 "Terrific location."
-
8.9 "Great service."9.7 "97% found the
staff to be very friendly ." -
8.1 "Generally very clean."7.9 "79% said
rooms were clean ." -
7.1 "High comfort."8.2 "82% said the
beds were comfortable ." 8.4 "84% thought it waspleasantly quiet ." -
6.9 "Rooms are ok."5.9 "Only 59% said
rooms were big enough ." 6.3 "For only 63%, thebathroom was ok ." -
5.8 "Internet is average."5.5 "55% thought the
wifi quality was ok ." -
3.9 "Breakfast is below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
10.0review from
Beds were comfy. Lots of choices for restaurants a few blocks away on Queensway. Conveniently located near Paddington station where the Heathrow Express train departs from. Close to Princess Diana memorial park for the little ones.
-
7.0review from
Well presented and recently renovated; kitchenette useful with grocery stores nearby; bright room with some charactyer. Room quite small but typical for London and still very workable for two people. Slight 'machine noise' hum during the night - not loud but could be a problem if you are a light sleeper.
-
5.3review from
I did not like the reception as we checked-in. I was a bit confused with the room I booked but I didn't have a problem with what I got.The guy had quite an attitude and told me to double check what was on the internet. Reception is very crucial in such a business. However the lady that was present when we checked out was very friendly and helpfull.
-
6.7review from
They have good location and quiet and neat facility,' Hotel staff is good and extremely helpful, room sizes r bit small but u can't complain as u r in London's pricey location, I extended my stay twice here even though other hotels were also available, I will recommend this hotel to everyone, but please check the size of room in accordance with ur location. Rooms r bit small, but as its London, I like everything abt this hotel.
-
7.0review from
Staff friendly, price reasonable, room big Layout of the room bizarre- like to lie in bed and watch tv- this was on a wall around a corner- just strange place to put it!
-
6.3review from
clean, comfort, very good hotel stairs; breakfast not included; a little bit far away from Paddington station; free wifi is slow for my experience
-
8.0review from
location and in-room facilities. Very quiet. Cost [discounted] was reasonable given location and facilities. We stayed at the Cleveland last year.
-
6.7review from
The bedroom has a cupboard with a little kitchen inside. It was very nice to have breakfast in the bedroom. Note that there is no coffee machine.
-
6.7review from
It was the second time and it was terrific again
-
4.3review from
Disgusting floors ( it looks like its not cleaned ever ) , rude staff when checking out ( calling me at 11 am asking me to leave within 10 minutes or I will pay extra 10 pounds for every ten minutes. They did not tell me while checking in that check out time is that early!! + calling me at 6 am for a wake up call that I never requested!!! Poor experience.
-
6.4review from
Kitchenette was well equipped. Room was clean and recently renovated and well kept. Our room was underground, windows and light were adequate but you could hear people talking on the street. Bathroom was cold even in summer.
-
10.0review from
Beds were comfy. Lots of choices for restaurants a few blocks away on Queensway. Conveniently located near Paddington station where the Heathrow Express train departs from. Close to Princess Diana memorial park for the little ones.
-
8.0review from
location and in-room facilities. Very quiet. Cost [discounted] was reasonable given location and facilities. We stayed at the Cleveland last year.
-
7.0review from
Well presented and recently renovated; kitchenette useful with grocery stores nearby; bright room with some charactyer. Room quite small but typical for London and still very workable for two people. Slight 'machine noise' hum during the night - not loud but could be a problem if you are a light sleeper.
-
6.7review from
They have good location and quiet and neat facility,' Hotel staff is good and extremely helpful, room sizes r bit small but u can't complain as u r in London's pricey location, I extended my stay twice here even though other hotels were also available, I will recommend this hotel to everyone, but please check the size of room in accordance with ur location. Rooms r bit small, but as its London, I like everything abt this hotel.
-
7.0review from
Staff friendly, price reasonable, room big Layout of the room bizarre- like to lie in bed and watch tv- this was on a wall around a corner- just strange place to put it!
-
6.7review from
The bedroom has a cupboard with a little kitchen inside. It was very nice to have breakfast in the bedroom. Note that there is no coffee machine.
-
6.7review from
It was the second time and it was terrific again
-
5.3review from
I did not like the reception as we checked-in. I was a bit confused with the room I booked but I didn't have a problem with what I got.The guy had quite an attitude and told me to double check what was on the internet. Reception is very crucial in such a business. However the lady that was present when we checked out was very friendly and helpfull.
-
6.3review from
clean, comfort, very good hotel stairs; breakfast not included; a little bit far away from Paddington station; free wifi is slow for my experience
-
4.3review from
Disgusting floors ( it looks like its not cleaned ever ) , rude staff when checking out ( calling me at 11 am asking me to leave within 10 minutes or I will pay extra 10 pounds for every ten minutes. They did not tell me while checking in that check out time is that early!! + calling me at 6 am for a wake up call that I never requested!!! Poor experience.
-
6.4review from
Kitchenette was well equipped. Room was clean and recently renovated and well kept. Our room was underground, windows and light were adequate but you could hear people talking on the street. Bathroom was cold even in summer.
_S-image.jpg?crop=true&height=357&width=650)
_R-image.jpg?crop=true&height=176&width=350)
_S-image.jpg?crop=true&height=357&width=650)
_S-image.jpg?crop=true&height=176&width=247)
_S-image.jpg?crop=true&height=176&width=247)
