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Worst experience ever. I had my reservation for a double room. Marriott staff called to cancel on the day of my reservation.
I had no issues with my stay at the Marriott in salinas. The staff was very friendly, my room was clean and well put together. The spa was amazing and the pool was clean. No issues at all. I'm very happy with my experience here.
Generally nice and clean with good breakfast buffet. Check-out was at 12 noon so great for sleeping late, except you could not close the curtains completely (dark ones) and the California sunlight made it too bright for sleep.
Breakfast was good. Staff friendly. Room was pretty small.
The staff were all very professional and helpful. Room was clean with basic amenities in bathroom. Breakfast choices were good with protein offerings and not just carbohydrates. We have stayed here before and continue to find It is impossible to read the directory for the television, it is printed in a tiny font that defies even the most acute eye exam. We understand the need to conserve paper but this is ridiculous. Understand that this is an issue with Direct TV and the Corporate offices, they need to enlarge the room TV channel directories!
Facilities not to standard expected for four star rating
There was very little water pressure from the shower. Also the heater thermostat did not work. We set it at 80 we were freezing and went to bed, when we woke up the heater never kicked on but the ceiling fan did? So weird
We enjoyed the recently updated rooms including the very nice bathroom with vanity and open shower. We enjoyed very tasty room service meals (dinner and breakfast). We also used the pool which was pleasantly warm. The toilet was a bit of a tight fit with walls on either side. The air conditioner was a standing machine which had an exhaust that was separated form the back and until we reattached it poured hot exhaust over the air-conditioning.
Super nice staff. The $22 resort fee includes parking and internet. A little farther from the wharf/tourists spots.
Loved that they had live music. Restaurant had good service for breakfast and dinner. Food was good as well. Did not like carpet in bedrooms. Bathrooms a bit small
I liked the outdoor area. There is a large pool, hot tub, games, and communal fire pit that was a lot of fun. I really dislike the bed covers. You are either way too hot or freezing. What happened to old-fashioned blankets?
My wife and I live on east coast and celebrated our 25th anniversary in California. We stayed at a Hyatt in 3 out of the 4 cities we spent time in. We started with the Hyatt Regency in San Francisco for 4 nights which was fantastic! We then stayed here at the Hyatt Regency in Monterey which was not what we expected. We upgraded to a room facing the golf course. The view decent. The staff were very friendly. The location is good if you're a golfer. Otherwise, I would rather be closer to the beach. My primary complaint was the lack of central AC. I don't know if all rooms are setup this way but our room had a portable air conditioner. It does the job to cool the room but it is extremely loud and the compressor kicked on and off all night. If you can sleep in 72 degrees, you won't have a problem. If you are like my wife and I and like it 67-69 degrees, you may want to consider another hotel. It has a huge impact on a good night's sleep which is the main purpose for renting a hotel in the first place.
Everyone from the front desk staff, the servers and bartenders, and the housekeepers did an amazing job. I work in the service industry in a casino/resort, and yet I experienced better service and a better experience with the staff at the Hyatt than where I work. A+++. The only things I didn't like had nothing to do with the hotel and its staff. It isn't located downtown, so it is a very short trek to the festivities in town. Also, it sounded like a large man was doing burpees in the room above us.
Beautiful room, beautiful view and very convenient to all of down town It seems the nicer the hotel, the less accommodations. No free coffee or breakfast, business center computers needed to have browsers updated, too many kids in the spa
Very nice grounds. Facility and staff were very nice. Rooms look nice but not very functional. Modern hand shower makes a mess and not easy to use. Indoor free standing A.C. unit is needed but is as loud as a train. Closet door won't stay shut. Ceiling fan wobbles and makes noise. Soda machines were down. Stupid small things that could be easily fixed.
Hotel receptionist at the front lobby. Upon checking in, he literally gave keys and handed it over. Didn't explain anything else, parking, amenities, etc
View was AMAZING! Bed and pillows were sooo comfortable! Bathroom was beautiful! Everyone was so friendly and went above and beyond! The room came with robes which is a plus, but they were very itchy so I didn't end up using it.
Geat ocean view , nice evening music , the staff was helpful , we love the restaurant , we love the valet parking . and the price of the room includes it The price of the ocean view rooms is very expensive , and it doesn't include the breakfast
Staff The price!
The staff is amazing and the hotel was very elegant. I was very satisfied with everything I have no complaints. There is nothing I can say bad about this hotel. N/A
Beautiful hotel, great location. Comfortable beds. Rooms need maintenance. Lock didn't work and needed to be replaced. Phone wasn't working properly.
We enjoyed the spa and the attentive staff.Please write at least 15 words Valet
This place is amazing. Although ostensibly it doesn't look over the top, it is a quietly classy place. Our receptionist, Tiana, helped us throughout our stay and she is the sweetest and most accommodating representative (although everyone we met just went over the top, from the concierge to the bellhops to Ryan the cars concierge). The rooms are huge. They easily fit all of the stuff for our 8 month old with tons of room to spare. His packnplay was no issue at all. Everything is very clean and it was quiet and relaxing. We ordered room service , and it was pricey as expected, but the food was DELICIOUS! I doubt we would have found better food elsewhere - the crab cake Eggs Benny was delicious! We checked out and had our car brought around (valet parking is surprisingly included in the resort fee) and Ryan, our car concierge , told us if sightseeing (we were headed to the aquarium), to feel free to leave the car there, no problem, till 5. That was really nice and we did not have to worry about parking. Overall this is right on the end of cannery row and is apparently about a 10 minute walk from Fisherman's Wharf as well (we didn't have a chance to get down there). You can't beat the location, the customer service, or the amenities here. We would only stay here when coming back. Thank you!! Nothing!
Very nice decor in room and everywhere. Staff is friendly and helpful. Nice view of Monterey Bay from lobby and lower level lounge. WI-FI is free and works well. Expensive! Breakfast not included, 10% extra tax, and $25 extra for 2 queen beds instead of the default 1 king size bed. Only one night table. Parking is valet only, front bumper came back with a dent. I prefer to self-park. Getting my car back took 10 to 30 minutes. Driver expects to get a tip each time. There is a spa but it is not free. Someone placed a couple of calls from our room, I had to prove they were not mine.
the bed was very comfortable charge of $25 resort fee.
Rooms are beautiful. Vanity makeup area to get ready in, and spacious shower. Bed was extremely comfortable, almost the same as my bed from home. Staff had superb customer service skills and went above and beyond to make our stay easier. Rooftop sun deck gives amazing views down the coast from a jacuzzi! Would definitely come back again. Nothing!
Excellent customer service by all staff.
Very clean & well appointed. Nice live evening music. Convenient peet's coffee on premises. Nice outdoor firepit and beautiful "plaza area" / patio for all to use....very open-air views of the bay. Spa facilities did not accomodate the numbers of people using, it very well. Overall,hotel was a bit over the top for our needs, and I hate always having to figure out tips without feeling like a cheapskate, but I guess that's just part of "high livin". On the whole ,staff was extremely understanding & accommodating of a few problems that arose and were more than fair in resolving them.
my kids loved the pool and hot tub.
-Clean room -Big and fluffy towels -Ceiling fan and portable oscillating floor fan -Plenty of drinking glasses -Condiments and Keurig Coffee/Tea -The last room had bathrobes. This one did not. -No microwave / no access to microwave -Toilet paper rather thin -No other complaints
I liked the overall comfort of the hotel. I did not like the service. I asked for a bellhop to help take my bags to the car. I waited for about 25 minutes and decided to take the bags myself.
Location and price
Jackhammers outside my window at 8am, nonstop construction noise on hotel and conference center next door. Poor service in restaurant. Good location & friendly staff
Hotel was under construction. It was loud and not the least bit relaxing. We were woken up in the middle of the night by drunks cursing in the plaza area. The carpet in the room was stained. The power went out multiple times and I had one family member get stuck in the elevator. The staff was friendly but my experience overall was not pleasant.
The hotel is a short walk to the pier. There is a lot of construction around the hotel, which makes things loud and busy. We had to wait until after 5 to check in ad still didn't get what we had asked for. There was a large convention there and basically the staff told us that they couldn't do anything to accommodate us. We ended up with a room on a VERY busy street and a toilet paper rack that kept falling on the ground. I was really looking forward to this hotel and was disappointed.
Shards of glass on the room floor; freezing temperature when we walked into the room (heater was not on); once heater was turned on, had little to no effect, so we slept in bathrobes and ordered two extra blankets. Hotel is currently under major renovation, so the check-in feels like a motel and there is no entry lobby.
We love the Portillo but the construction is very distracting. We come about once a year and last year it was complete distraction as well. The room we got this trip was so noisy. We could hear everyone walking by yelling and screaming in the middle of the night. I wish we had staying in the main building. Everything else was oerfect! We love the portola... we will visit again even tho this wasn't the best of visits.
We paid 150 plus 20 to park. I am at peace with it. Recommended. 20 additional to park...cmon.
Close to everything downtown and you're right next to Fisherman's Wharf. Staff were professional and very accommodating. Spa services were great. Construction was going on outside for their conference center so you have to walk around it a little bit but inside you couldn't hear it from where I was staying along Pacific Street.
Walking distance from everything. Construction during our stay and a long walk from the elevators
Liked how we could purchase 2 day aquarium tickets for the same price. That was very convenient. I didn't need a mini bar in he room. But would of liked a microwave and mini fridge.
Excellent service Noisiest hotel in Monterey
The location was great. Right in the middle of Cannary Row. The pool was small.
Friendly staff I thought booking a hotel right next to the water that I could be hearing waves in the tranquility of the evening. Instead I hear cars and foot traffic because our room is all the way back and faces the garage. This hotel was almost three times the cost of any equivalent hotel if it wasn't next to the waves I didn't get to hear.
You can't beat the location- just a block away from the Monterrey Bay Aquarium and right on Cannery Row. Staff was all very nice and the facilities were top notch. The restaurant was not pricey and not very good. This is a small complaint, as the view was outstanding and there are plenty of better places to eat within easy walking distance. Would have been nice if wifi was included with room.
You would think that a place this convenient on Cannery Row would skimp on the amenities but it does not. The rooms are incredibly spacious and lovely. The beds are incredibly comfortable, although the pillows are a tad too soft. The windows open - a rarity now days - letting in the sea breeze. And it's steps away from the Aquarium and plenty of shops / restaurants.
The location It was no better than a holiday express, but much more expensive. Beds were miserably uncomfortable.
Incredible staff, convenient location
Nice rooms, and great restaurant attached to hotel with an extensive wine menu
staff is amazing, the room was perfect and you can't beat the location at one block from the aquarium.
Location was excellent, Hotel was beautiful. Staff was world class. Will be staying again in the future. A bit pricey
Lovely location right in the heart of Cannery Row and on the waterfront. This is not an inexpensive hotel but let's face it this is an InterContinental brand not a Motel 6. If you want to splurge this is a good choice however if you don't need a waterfront view and stay in the connected bldg. across the street you can get a room with a fireplace for less. I found this hotel to be relaxing and the staff helpful. Even without a waterfront room they have a large deck area looking out into Monterey Bay where you can sit in front of a fire pit with your friends or by yourself and sip your favorite beverage and enjoy the view and some down time from busy Cannery Row.
Laurel Inn in Salinas is conveniently located just off Hwy 101, about 2 miles from downtown. Rooms are basic but clean, with decent TV, small work table, small fridge. Continental breakfast is fine, although some protein options would be nice. However, there is a Black Bear diner just across the parking lot, plus other restaurants and basic shopping options across the freeway (west) or over on Main Street (about a mile east). There is a small pool, although Salinas tends to be cool. Depending on room location, there can be traffic noise, but not too bad. Staff are friendly, and the price is right. Wish the breakfast options were a little better, but there are pastries, fruits, cereal, yoghurt and typical drinks. More substantial options at the local diner or other restaurants. Can be noisy if on the street side. Nothing fancy, but a reasonable place to stay.
It is a nice clean place. The room was good and comfortable. The breakfast was a good start to the day, not a full breakfast but nice.
Clean and comfortable. Wonderful breakfast and well-stocked. Enjoyed our stay!
It was too pricey. The toilet didn't function properly - maintenance came to fix - still didn't work. Didn't move us to different room. The internet didn't work properly either. It has NO microwave.
The staff The location, no lotion, recycled dated furniture,
The location was ideal. It was a sad time as the family was in town to attend a funeral. The room needed a microwave and an iron and ironing board. I assumed incorrectly they were in all the rooms.
We've stayed at the Laurel in once or twice a year for a few years and thought it was a really good bargain. Will you just stay there again and it seems like even more of a bargain now as the rooms seem clear, there's no flatscreen TVs set of the old ones, and the food in the breakfast bar is much much better with the addition of sausage and eggs and a very nice woman who makes everyone feel welcome at breakfast It was all good but was also nice to have rules that were far away from the freeway; some rooms are kind of close but actually they were soundproof Jennifer not to be too big of an issue. The heater was quite noisy but certainly heated up the room and then we just turn it off for the night. Really everything was pretty comfortable and it was possible to forget that this was a bargain motel because it felt just like a really great motel
Decent value, clean accomodations. Came up to play golf and have reasonably a priced stay since I wasn't going to be in the room much. Laurel Inn fit the bill. Rooms need to be updated. Old tube TVs! Mattresses, bedding are old.
good bed, quiet, about the same price as other hotels in the vicinity. tourist season high prices, but goes with the territory
It was a clean, no frills kind of place. I traveled in September and the rate was $113/night which was a bit high but of better quality than lower cost places. It is very close to freeway access without being close to the freeway noise. The mattress and pillows were clean and comfortable. The breakfast area was clean, and the selection decent. The staff were consistently very friendly and helpful. The television was a bit outdated (30" CRT) and the picture was a little dark. I moved from a two queen bed room, which apparently wasn't used much and worth the rate, to a single queen room which was clearly used more and not so much worth the rate. The coffee in the breakfast area was terrible. Only on the last day, when I decided not to have the room maid service, did the front desk complain to me about this. Not sure why, as the room had been serviced the day before, and the maid was very friendly about it when I told her.
This place was great. Close to freeway and lots of close restaurants and stores. Very clean. Staff was nice. Good selection for the free breakfast. Pool/hot tub were very relaxing. I would def stay again. No complaints
It was so clean!! New mattress. Clean, soft sheets. Plenty of pillows. Bathroom area was large enough for woman with lots if make up and hair stuff. Hot water forever. Nice new tv. Great free breakfast with really good French toast. Just families and couples so there was no drama at all. Very very safe. For around $100. A night for a Kung bed I was very impressed and I tried most of the hotels around salinas- the safe ones at least- and this was by far the best!! The manager was rude and snotty. All the other staff was very nice but she had a attitude that ruined a perfect environment. Too bad.
my boyfriend and i loved the shower.. water got hot really fast and amazing water pressure. Our room was a lot larger than we had anticipated, which was great. It almost felt like a tiny home during our 4 night stay. We also loved how close it was to the downtown area and lots of good restaurants. Only 1 mile from the aquarium, we walked there and back. overall had a wonderful time at this hotel, we even stayed an extra night. I didn't like the continental breakfast. the first morning was ok, bagels muffins and fruit with coffee and juice was nice. But by the second morning i was over it. More variety would have been nice for the price per night at the hotel.
noise from street was awful
Location was perfect. Close to all restaurants. Noise level from above room and street noise. Also, pictures on website make this hotel look amazing when it's not.
the property was nice, and appearance above average. The location was excellent, and adjacent to the historical downtown and the wharf. A mile to the aquarium. My concerns were with continental breakfast, which was included, and very inferior, with stale croissants, etc. also stingy with towels and linens in room. Silly.
it was a very nice room and very spacious. It was expensive and did not have air conditioning.
Very roomy, clean and close to fisherman's wharf. Walking distance to several restaurants.
The grounds are very unique and allow for areas to relax outside. It is also close to Fisherman's Warf and the downtown area. I didn't like the fact that I kept finding items left by the previous guest in to room (i.e. wrappers, tags, debris, etc.). For what was charged, I would have expected more for breakfast. A Holiday Inn Express has a more comprehensive breakfast.
We were pleasantly surprised with the gorgeous room that featured high vaulted wooden cross-hatched ceilings, a romantic fireplace and balcony, two showers, a comfy couch with huge wall mounted tv, and a cute little kitchenette/dining area. It was super close to the wharf which is a huge plus. They charged me for the bottle of water I took in the fridge so be careful. It's a trap!
booked the suite and hence was quite spacious for a family of three. breakfast was continental but had some hot stuff like oatmeals and was ok to take back to room and eat with the family. Parking was extra which was not revealed till we checked in. a stiff $20 per day per car. which given other hotels were not charging, felt like nickel and diming
Great location, friendly staff. We stayed as a family and our daughter loved all the beautiful flowers. Easy walking distance to the beach and Downtown Monterey.
Rooms are very warm, inviting, and comfortable. Would appreciate it if you would install a Tesla charger (electric car) in your garage during your renovations. Tesla will give the wall charger to you upon request, you just have to install.
It was pretty spacious and the front desk girl was really nice. Room wasn't the cleanest, and the walls were really thin, you could hear everything going on next door.
Even with a nice veneer, the age of this once run down motel is starting to show through again. Small rooms and an odor from the sewer system. You get what you pay for. Service, usually good, was halting on this visit.
Terrible wait staff. It was almost like we were inconveniencing them. After we order we don't see them again until the check.
Location is the best in Monterey. Staff is helpful and courteous. They should put foldable beach chairs on the balconies to enjoy the view even more.
Clean room, safe door, beach access. No pool or jacuzzi as advertised! Construction all over the place! They NEED to lower their prices until they get all the construction done. I wouldn't go their again just because they charge extreme prices and a "resort" fee for something that doesn't exist! Obviously not a place you can trust since they are still charging the same fee while they have ongoing construction that makes it impossible to use the facilities they advertise. Room was clean, comfortable bed, but our "garden view" room literally looked down into boards, saws, tools and half done empty pool. Beach access is really the only reason to go here until they finish their "resort".
Most rooms have 2 comfortable queen beds. Hard to find. Made a reunion of old friends very comfortable. In room Starbucks coffee was quite good. Far better coffee than at most hotels for those of us who need a good cup as soon as we awake. Selection of snacks was limited to small vending machine size without many healthy selections. Would like to see healthy and larger sized chips, etc sold in larger sized bags on premise.
The lobby Rooms are not nice at all. The pictures on the website are deceiving. The cleanliness is really awful. When we told all this to the manager, he tried switching us to a different room but we didn't accept as it was exactly the same. At that point the manager told us that we shouldn't expect more from a 3-star hotel. So if you care about your room being clean, and overpaying for an upscale motel, then avoid this hotel.
I liked that it was near the water. Most of the staff was very friendly and very helpful. The view from my room was amazing. The bed was comfortable. There was construction going on while I was there that was a bit disruptive. The pool and Jacuzzi were closed. They put me under the conference rooms and they got pretty loud during my stay. The fees were higher than stated in my original agreement plus they tax the fees and everything else.
Location No free breakfast
When we first got there the view was stunning. The beach was right there and there were public access points to it, making access to the beach easy. Our room was an ocean view. It had a great feature for windows where there was an automatic screen that could go over it for privacy. The staff were friendly and the room as a whole was very clean and comfy. The place felt like luxury and we thought it would be a lot more for the price. Would definitely recommended it. The only problem I noticed was the door stuck a little bit. It was hard for me to open my door to the room. You had to push hard to open it. It also would not close unless you slammed it. That was the only problem I noticed, and I'm surenot eevery door is like that.
Booked a three night stay and had a wonderful time. The location was amazing and the service and time spent at the hotel was great.
The location was great, Staff was helpful . Love the views,
The hotel is clean. The hotel is the only hotel right off the state beach in that area (which is a short drive outside the downtown area of Monterey). It was nice to be able to walk from my room onto a beach. It is way over priced. In addition to the already expensive room price $$$, we were charged an additional mandatory "Resort Fee" of $25/night for the pool, gym, and Internet. In other hotels I've stayed at these are included in the price, not an additional fee. Also, the staff (specifically the front desk staff) were not as nice as you would expect of a "Resort". When we checked in the staff didn't welcome us or anything. She just wanted our reservation & credit card. When we asked questions, she seemed annoyed like we were holding her up from more important things. I felt more like cattle than a guest. Overall, for the price I paid I could of gotten a room in Monterey Bay, close to a Beach in Monterey which in my option has a better view of the water.
Everything was clean. The bathroom door didn't close.
Front desk staff was very rude. The hotel is cramped, unattractive and right next to a very loud highway. The room smelled like every guest ever had spent all their time chain smoking. On top of all that it was way overpriced.
Clean and comfortable Nothing
customer service. The jacuzi was hot for the cold night of relaxation the carpeted floors are due for a cleaning.
Proximity to Monterey and price was reasonable. Crib fee was not disclosed prior to check-in date. Lied to by staff on check-in date about crib availability after speaking to someone 7 minutes earlier who had said it was available. Also, my son was lied to during our stay about restroom availability.
The breakfast was good. Absolutely ZERO customer service. The staff truly has NO sense of how to take care of their customers. avoid this place at ALL cost, there are many other hotels in the general vicinity, stay elsewhere to avoid a LOT of aggravation!
The beddings smell fresh and clean.My kids enjoyed the experience. Breakfast options were okay. We had a great time! The price was a bit high for a 2 star hotel.
This guest did not leave comments about this hotel.
manager was very flexible on meeting needs that he wasn't contracturally obligated to fulfill. He did this late at night and in a crowded hotel. Thank you! No
Nothing. I contacted corporate for a refund. There was mold in the tub!
comfort high room cost
Family enjoyed the pool and the breakfast especially the waffles. Staff was very friendly and helpful when we needed something.Everything we expected at the price we paid.
Great location Spacious room Polite staff Car parking needs more attention. Few parked cars were way out of their guidelines.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Clean, quiet even though it was near freeway, very nice staff. Pricey as they all are this time of year
PRICE ONLY CARPET DIRTY , DIRTY TOWEL ON THE FLOOR WHEN WE CAME INTO ROOM ,FURNISHINGS LOOK LIKE THEY CAME OUT OF A THRIFT STORE . HAD TO PAY PER DEVICE FOR INTERNET . BUILDING LOOKS GOOD FROM OUTSIDE , HAD TO CHECK INTO HOTEL THRU A WALK UP WINDOW, LOBBY LOCKED WHEN IN THE SAME PARKING LOT HAMPTON INN LOBBY OPEN . YOU GET WHAT YOU PAY FOR .
I made a mistake booking this hotel. Very dirty hotel... started from the lobby to the room... stinky place...yucks!, customer service is sucks!
Coffee in Lobby Bed to sleep in Noise. Room 323 was noisy most of the time. Sounded like one of those wood chipper machines until later in the afternoon. Toilet hardware came undone. Discovered that the shut off valve leaks unless it is in the full open position...feet got wet. Fixed the issue myself and opened the valve to stop water leak. The first staff member I encountered at the front desk did not seem very friendly. The day of check out the new staff member was much better.
The room is what I expected for the price. Everything worked and the room was clean enough. We were gone most of the day so we only were in the room to sleep. Our room faced a busy street and traffic noise was easy to hear, but when the a/c was on it covered the noise enough to sleep.
requested a non smoking room. The prior occupant must have smoked in the room has the room had a very distinct smell of smoking.
Price & freeway access
The price and location are fine and near the coast I stayed for 3 nights. The staff failed to clean the room or make up the beds any of the days we were there. The hotel staff was contacted but still not done. Very, very poor service and simply unacceptable for any hotel/motel chain.
The staff was great and the room was sufficient for our needs. It's a great bargain. The wifi was fine, especially considering it was free. The motel is right off the 101 freeway and shares the parking area with Starbucks and a nice, more expensive motel. I was very pleased with my experience and would definitely stay again when in the area. I would bring my own shampoo and soap next time. In fact, just bring all of your own toiletries, pillows, comforter, and an ice chest. The motel offers soap and shampoo, but they are small. They do the job, but if you want something fancy, bring your own. It was comfortable, but I would have liked a fluffy comforter and soft towels. I missed having a microwave and refrigerator that you usually get in a more expensive place. Did I want to pay over $100 for these comforts? No. We paid $41 for each night. It was a great price. Just bring your own comfy items and you will have a great experience for an incredibly low price.
Nothing Mold on walls in bathroom, disgusting carpet, sheets not cleaned
location- easy 101 access restaurants & walmart only short 10 min drive great price for someone on budget WIFI isn't free:-( non-smoking rooms smell like smoke only give one towel for room with double beds linens are old & don't seem clean so bought my own at walmart phones in rooms don't work laundry service is expensive $2 wash & $2 dry & no change machine in laundry room & hotel will not provide any change pool is small & dirty- don't go in guess you get what you pay for
Bed was comfortable Very dirty. The shower was covered in hair. There were horrible carpet stains. I felt like taking a shower after my stay there....sure didn't want to use the one in my room! The hotel charges a $100 deposit which isn't returned to your account for as long as a week. They offer no receipt for your deposit. This place should be avoided if at all possible.
Easy to find location. About a mile or two to downtown and old town. Security guards are professional and works all night. Low prices. The new LG washer and dryer are good with pleasing result. There is a swimming pool. Lots of parking space. Hot coffee and hot coffee flavoured drinking water is available in the check-in office from 6am to noon, but closed after that. Closest fast food shop and gas stations are to the south about half a mile. It's on Work Street which is busy with big trucks. If you are on the west side of the hotel it is very noisy. I was on that side in Room 333 and it was noisy since 7AM. I switched to Room 124 facing south parking lot and it became much quieter. No fridge in room or office.. TV doesn't has channels in san francisco san jose area. The worst was the wifi internet. They charge about $4/day. When I needed it and try to pay through the sign on page and could not get past a "incorrect customer code".on that page. It didn't say which line was incorrect. So I had to rely on my T-Mobile phone and the Tmobile signal has only two bars..... If you are to visit Monterey it is about 20 miles west on highway 68 then highway 1. Kind of hard to walk around.
Really everything was quite nice. The bed was comfortable (firm mattress), the room was clean, the food was good and the staff were very friendly and helpful. The first night we got there, the room we were given had a roof leak and despite having full capacity that night, they were able to put us in another room immediately. The walls were quite thin so we could hear the conversation and the tv next door.
Clean; friendly staff; good facility (gym, pool); cookies for the guests; good breakfast offering. Everything fine for the business traveler.
Room was clean and well apppointed. Need a little green buffer between hotel and highway
As we were checking in, we were told that we had signed up for two queen beds. As this was the one night in over 4 years that we got to spend together without her kids, I had made sure when I reserved the room it was for a king bed. After 10 minutes of negotiating, the lady at the front desk assigned is to a wheelchair accessible room with the king bed. Paying $400+ for the night, we were not very happy with the type of room we were assigned to. The bed itself was very uncomfortable. The mattress was very cheap and sagging on each side. The pillows were made of practically nothing but air. To add to the lovely stay, at 1:00 am we were awoken to the the fire alarm going off and loud flashing blinking lights in our room. The entire hotel had to evacuate and after the fireman came to turn the alarm off, we went back to our room. It was safe to say at this point we wouldn't get much sleep. As we complained to the front desk about our stay, they apologized and offered nothing to us. I will NEVER stay at this Marriott again and wouldn't recommend it to anyone.
Not able to park my own car
The valet was super nice and helpful. The young woman checking me in was friendly as well. I was happy with my stay
Location was great! 1. Your ad said I had two options for this type of room: City view or Ocean view. I clicked on city view. In reality, I got a room on the second floor and a view of the building next door and the Subway down the street. VERY misleading ad and application form for your room. 2. I was given the option of a King or Double. The room was for my partner and I so I was hoping for a King. I've never received a double booking as a couple but this time I did. I called front desk to change my room when I got upstairs and they said I never specified King. Your website doesn't give a very obvious space for me to specify King though. 3. The room I was placed in was next to the weight room. It was loud because when people work out, they lick to drop weights which makes a lot of noise. This did not making sleeping very easy. 4. I tried paying for the internet but kept getting error messages. I'm good with computers and I'm certain this was a network issue and not a user error on my part. In short, I didn't get the room I expected, it was difficult sleeping at night bc we were so close to the weight room, there was no internet, and I don't understand how the front desk said I should have specified King bed when your online app form doesn't give me a space for that. I won't be staying at the Marriot any more in the future.
Centrally located allowing us to explore Monterey It is tired.
clean & quite. great central location! less bulkier furniture in the room so a small table & chair can be accommodated. one can't sit on the bed at all times!!
The hotel had an excellent location only a short walk from Monterey Bay and the wharf. Although a bit shabby, the hotel has a charming feel. The staff was helpful and friendly. Both the room and bathroom were uncomfortably small. Other than the bed, there was only one small uncomfortable wooden chair to sit on. No microwave or refrigerator was provided. The worst problem was the noise, both day and night, which made it impossible to get a good night's sleep. Between the trash trucks, the squawking sea gulls, the late night party goers, and street construction peace was not to be had. And, because the room was not air conditioned, the windows could not be closed.
Location was a block away from the wharf with restaurants and shopping nearby everywhere. Hotel was beautiful with historic architecture and vintage furniture Walls were thin and you could hear your neighbors' movements
A bit noisy due to street area
Absolutely charming historic hotel located in the heart of downtown Monterey! 5 minute drive to the aquarium and a five minute walk to the beach and Fisherman's Wharf. Stayed two nights with our young family with 3 kids, and they loved every bit down to how they folded the napkins and toilet paper prior to our stay. Breakfast was overflowing with ripe strawberries and Boyd's coffee, and the staff dug up a corkscrew to keep and some wine glasses so we could enjoy our bottle from wine country. All in all, wish we could have stayed longer, and very pleased with its prime location and roaring 20's charm. Parking was slightly challenging but we were always able to find some spots on the street.
Good location, in heart of downtown. Parking can be an issue. Hotel could use an update.
The most polite, friendly, and helpful staff I have encountered at a hotel in awhile. The hotel itself was located in a perfect spot in town with lots of food places and stores close by. The fact the this hotel has such a historic history, being that it is 112 years old, made it all the more fascinating. Loved everything!
Beautiful Downtown, close to Fisherman's Wharf, and well-preserved and maintained building and rooms. Rooms are older and bathroom fixtures & layout could use updating, but the furnishings are antique, the bed was comfy, and the room was clean and neat throughout, and the place was quiet. It is located conveniently close to many differing restaurants, and of course the real touristy hotspots are only a few blocks away. Bring your walking shoes! So the closest parking they refer you to is 4-blocks away and there is no guarantee that you'll park closer even at check-in as they have no "dedicated" on-street parking/loading nearby. There are stairs everywhere, so even if you ride the elevator up, once you get to your floor it's the old-fashioned "wandering" hotel with weirdly set up hallways and you go out of one building into others, and there are stairs everywhere! Only 3-5 stairs but railings are only on one side if at all, and there's no forewarning of that fact.
The staff were very courteous. The hotel decor and history. There was a farmers market on the street in front of the hotel. There was some minor damage on the bathroom counter. Just an eyesore, nothing major. The tv was old but it worked fine.
It appeared the valet used my car for personal use. Found papers in the front seat of my car not belonging to me when I picked up my car after my stay. Very concerning.
Great location and easy walking to all things Monterey. Old boutique hotel with no provided parking.
The customer service was amazing and the room I picked was smaller than I thought and they upgraded me for free and the new room was amazing and we had a great time there!!! It was close to lots of sites we visited and we had a great trip!!!! I didn't like the stairs and the elevators were far from the room due to the fact that we have to pack a lot because we have a baby but the bell hop helped us and they accommodated our every need!!!
The hotel is an extraordinarily charming and unique boutique hotel. While the rooms are not large, they are well appointed. The rooftop bar/restaurant offers expansive views of the Monterey Bay and is a must see. The gracious proprietor, Naz, makes you feel at home (her home).
In house restaurant has excellent cook who prepares meals individually and the bartender is also top notch. Great view of the city and beach is nice. The breakfast was exquisite, the staff and facility had a euro feeling but parking is non-existent and the boulevard just outside the door offers no spots, forcing one to search for spots in a possibly sketchy neighborhood. Tiny rooms but nice.
The room was small but very clean and comfortable. The bathroom was big enough. Had dinner on the rooftop. Great view of the ocean. Great complementary breakfast. It was delicious. Staff very nice and helpful. Would stay again for sure. Very close to Fishermen's Wharf. The only problem with the room was no window. There was a door to the outside but didn't feel good about leaving the door open all night. Got a little stuffy during the night. No AC. Very limited parking.
Very clean and loved the Jacuzzi tub and heated floors, the beds were super comfortable and I loved the in wall fireplace. The bathroom was very nice and the staff was more than kind. The Complementary breakfast was amazing. It was even better than the breakfast we've paid for Though I loved how close we were to Cannery Row and how easily accessible it was to everything, the cars driving by in the morning was a little loud. Also, the rooftop restaurant was a little loud at times when we were in our room because we were right underneath but not enough to make me not want to stay there again.
Parking was limited
The attention to detail in rooms and by staff if we had a request
Very nice staff. Rooftop bar is cool, especially in the evening. Interesting themed rooms - European feel to the place. The room felt a bit cramped. Limited parking and dangerous access to the main road.
This place is a true gem! The food and drinks at the rooftop bar were great and complimentary breakfast is like no other!
The rooftop is amazing. We appreciated the complimentary drink during happy hour. The complimentary breakfast was wonderful. Location is nice because it's right across the street from the beach. Parking is limited. We stayed for 4 days and our sheets never got changed so they got pretty sandy. The hotel is located on a major road and so the traffic made things pretty noisy, especially since there is no air conditioning unit and we had the windows open.
We loved this place. It was different but really fun. The decor was so cute and quirky and the staff was great. Loved the breakfast in the morning and the complementary happy hour drink on the rooftop lounge which overlooks the ocean. It was easily within walking distance of the wharf and the beach which was right across the street. The bathroom in our room was amazing! Great shower and jet tub with heated floors. We will be back for sure. The room was a little small but we didn't mind. The bed was too soft for my boyfriend and we will make adjustments for that next time. The only parking is on the street but we always found something close and we were able to leave our car their and walk most places so it wasn't that big of an issue.
The location was nice. Everything was very clean. There was no clearly marked parking. The room was super noisy, especially as they entertained guests at the rooftop bar, and as they cleaned up the bar after the end of the night. And as they started to serve breakfast. The room was old and rather amateurish, with mismatched paint, dented walls, a partially-functioning TV, and a jacked-up door handle. Also, the bed was super uncomfortable. It was like sleeping in a bounce house. For the price, I expected a much nicer facility.
Free drink on rooftop bar during happy hour (5-7 p.m.) Free delicious plated breakfast including bacon, eggs, orange juice (much better than standard continental spread) Room was small, but very well-appointed and comfortable Would definitely stay here again and recommend to anyone We felt like we got very good value for the money The only thing that was less than ideal was the on-street parking, but that worked out fine for us.
We loved the location, we took advantage of the hotel 2 day aquarium tickets. The location is really close to a lot of things (~8 minutes from aquarium ~5 min. to Dennis the Menace park -it was closed for construction while we were there but its very close) The rooms were cleaned well daily we have 3 children (5,3 and 7 mo.) so that was good. There isn't a LOT of parking but enough, we only couldn't park in front of our room once (there is an annex lot where the ocean view rooms are located across the street... not ideal but really not bad). All in all we stayed a few extra days because the price was right, the location was great and the rooms were clean. I would go back again. My wife and I have back problems and so beds are often a big deal for us. I know as someone with back pain it was not very good. I'm not sure if they were old beds or if the style is just not right for my wife and I's backs. (Her problem is different than mine but neither of us liked the beds). My wife said she saw some stains on some towels one of the days but that they were clean. I didn't notice it.
Just a 10 min footwak to The warf, a lot of Restaurants near by, free parking and good wifi. IT was just a 1 Night Stay and for that this Motel is perfect!
The room was clean but the elevator was dirty
We stayed on the 2nd floor and had a view of the ocean which was a lovely surprise! I really liked our room. It was nice and updated. I loved the photos on the walls. There was a fridge and a microwave which was great to have on our trip. I would definitely stay here again. The only thing I didn't like was the complimentary breakfast area. We went in and it was very hot inside and there were flies buzzing all over.
Excellent room layout.
Waffles, rooms were cleaned well each day. Friendly breakfast staff. Woke up to loud construction in adjacent room at 8:00am on Saturday morning. With a Saw-zaw and banging...not just a dull hum. Requested a 6:45 AM wake up but did not receive the call as they said. Luckily we woke up at 7:30 (after a late night out) and were only 45 minutes behind schedule getting to San Jose to catch flight home. Pillows are small and uncomfortable. The door knob to room was broken, had to pull up correctly to open it. Both days were rough wake up calls and I feel like we should have been offered a small discount. Front desk just told the guy to stop using the saw. Undecided if I will return or ever recommend anybody from returning in the future. based on value it was about $50 per night overpriced.
Walking to dinner and discovering a late afternoon farmers market/craft show. Ver close to marina and fishermans wharf. Fun
The manager was very sweet, professional, and several times throughout our stay check that everything was ok. VERY clean room. Breakfast was ok... Just enough to hold you over til lunch. All of the staff was great. My only complaint is that the internet wasn't the best. I brought it up to the manager he he said it was the first he had heard that it wasn't working well and that he would have someone check into it.
Rooms were clean, spacious, and had the necessary amenities. Showers and bathrooms were nice as well. It was close walking distance to downtown and felt safe. The room smelt of strong bleach/chlorine. I attempted to find/call front desk staff multiple times, at night and in the morning and no one answered or was at the desk despite it being "24 hour staff". The breakfast hardly had anything and was late being put out so we had to delay our departure.
It was a nice stay but the chaos with the breakfast was stressful and the parking lot was too small for a safe turning radius. I hit the curb with the underside of my car when I reversed out of the parking spot. Parking lot and the breakfast
Hotel is very loud, walls are paper thin and they do not care if kids are running the halls. We asked to be moved to a different room and were told that they were sold out. Front desk rep said he would refund our money and then said that he would not show us any proof of the refund. We left and I will fight this charge with my credit card company.
This place was quaint/clean/easy/quiet/not stuffy/not exclusive/inclusive and the front desk was very friendly. It was clean, affordable, in a relatively easy place to access the community, and had good parking so that even if they had overflow, they had a place for overflow. Being a seasoned traveler, I appreciate all they provided and I've paid far more for far less. The manager/owner? was very helpful.
Everthing staff is nice maids veey clean
It was close to gas and food areas, near freeway. Turns out a little too near for us. We could constantly hear the passers-by. The room was pretty decent for the price. Big bed. Comfy. Gave us a place to rest for the night. Had waffles and yogurt with juice and coffee for breakfast which was nice. The pillows sucked. Like i had knots in mine. Had to constantly move to smooth it out. The bathroom walls were kinda dirty. When in there u can see stuff on them. A bit of a turn off :/ Also maybe it was just our location. But we had a lot of foot traffic, what seemed like all night. We were right next to the ice and vending machines. Come 4-5 Am people were filling up their coolers I'm asuming. But the was the wake up time for us. With all the noice we couldnt sleep anymore. So we had a bit of a restless night :(
How clean the rooms always are and the staff are very professional! I love that you're near many restaurants and don't have to travel far!
This was the nicest of this type of hotel we have ever seen. Everything was clean and neat. Bed was very big. Well-themed room decor and furniture and their staff was very friendly! . Only reason it didn't get 5 stars was because we wished it was in the normal $40-50 range for the hotel of this class
At least they had security
The staff were very respectful! There were a lot of noise from construction workers that were in the rooms above the room I was staying in. I had to change rooms due to the loud noise that management did not take care of! We also were in a room with bed bugs! NEVER AGAIN!
The front desk staff was polite and pleasant. However there is a complete disconnect between housekeeping and the front desk. I arrived at 3:45pm and was assigned two rooms housekeeping reported as ready that were not made up. Ar least four other guests were assigned rooms that were not ready. Also one guest was assigned a room that was still occupied (how could EVER allow that to happen). I did not get a room until 5 pm. The only way this happens is if management tollerates it. This property needs competent management.