Overview

The Cumberland

Great Cumberland Place, London, W1H 7DL, United Kingdom
+44 871 376 9014

$161+

Overall guest ratings

7.5/10 Good
Based on 6,533 reviews

Review highlights

  • 9.8
  • 7.9
  • 5.0
  • 4.9

Good to know

  • Friendly service

Nearby

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    About

    The Cumberland offers an airport shuttle (available on request) and puts you in a great location, within just a 10-minute walk of Marble Arch and Selfridges. After visiting the fitness center for a workout, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Rooms at this luxurious hotel offer 24-hour room service, LED TVs, and refrigerators.

    More hotel details about The Cumberland

    The Cumberland Prices:

    $161 - $282 (Based on average prices for a Standard Room)

    The Cumberland Rooms:

    1,019 rooms

    Other names used to reference this hotel:

    • The Cumberland London
    • The Cumberland London England
    • The Cumberland LON
    • The Cumberland Hotel
    • The Cumberland Hotel London
    • The Cumberland Hotel LON
    • The Cumberland Hotel London (LON)
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    Hotels.com

    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Laundry facilities
    • Air-conditioned
    • Coffee shop
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews of The Cumberland

    Overall Rating

    7.5 Good
    Based on 6,533 reviews
    • 9.8 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% liked the proximity to sightseeing."
      8.5 "Easily accessible by car, said 85%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 7.9 "Good breakfast."
    • 7.3 "Good service."
      8.7 "87% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
      7.5 "Hotel security was great, thought 75%."
    • 5.1 "Vibe was decent."
      6.0 "60% considered the lobby entrance to be so-so."
      5.6 "56% thought the atmosphere was somewhat friendly."
      7.0 "70% said it was a stylish hotel."
    • 5.1 "Average value."
    • 5.0 "Average cleanliness."
      6.6 "66% thought the cleanliness of the hotel was average."
    • 4.9 "Bar is not good."
    • 4.9 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
    • 3.9 "Rooms are not good."
      2.0 "80% said rooms were small."
      3.0 "70% complained about the bathroom."
      4.6 "54% said rooms were dirty."
      1.6 "84% thought they were poorly maintained."
      2.4 "For 76%, the rooms looked old."
      1.7 "83% found problems with the furniture."
      1.2 "Air conditioning was criticized by 88%."
      1.5 "85% said the bathroom was dirty."
      4.4 "56% had problems with the shower."
      3.2 "68% criticized the small bathroom."
      3.2 "68% thought the tv was sub-standard."
    • 3.4 "Not very comfortable."
      2.0 "80% said rooms were small."
      3.3 "67% thought it was too noisy."
      1.2 "Air conditioning was criticized by 88%."
      3.2 "68% criticized the small bathroom."
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    Overall Rating

    7.6 Good
    Based on 3,070 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      7.9 "Easily accessible by car, said 79%."
    • 8.1 "Breakfast is good."
    • 7.8 "Good service."
      9.1 "91% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
      7.6 "Hotel security was great, thought 76%."
    • 5.1 "Bar is ok."
    • 5.1 "Vibe was decent."
      6.2 "62% considered the lobby entrance to be so-so."
      5.8 "58% thought the atmosphere was somewhat friendly."
      6.8 "Only 68% thought, the hotel was stylish."
    • 5.0 "Average value."
    • 5.0 "Internet is average."
      3.5 "65% said the wifi quality was bad."
    • 4.3 "Not very clean."
      4.2 "58% said rooms were dirty."
      1.5 "85% said the bathroom was dirty."
    • 3.9 "Rooms are not good."
      1.4 "86% said rooms were small."
      2.9 "71% complained about the bathroom."
      4.2 "58% said rooms were dirty."
      1.5 "85% thought they were poorly maintained."
      2.1 "For 79%, the rooms looked old."
      1.9 "81% found problems with the furniture."
      1.2 "Air conditioning was criticized by 88%."
      1.5 "85% said the bathroom was dirty."
      4.5 "55% had problems with the shower."
      3.1 "69% thought the tv was sub-standard."
      2.9 "71% criticized the small bathroom."
    • 3.2 "Quite uncomfortable."
      1.4 "86% said rooms were small."
      3.3 "67% thought it was too noisy."
      1.2 "Air conditioning was criticized by 88%."
      2.9 "71% criticized the small bathroom."
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    Overall Rating

    7.4 Good
    Based on 1,763 reviews
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% liked the proximity to sightseeing."
    • 7.7 "Good breakfast."
    • 6.8 "Service is ok."
      5.4 "54% said the reception staff was ok."
      6.6 "66% found the room service acceptable."
    • 5.6 "Vibe was decent."
      6.3 "63% considered the lobby entrance to be so-so."
      5.8 "58% thought the atmosphere was somewhat friendly."
    • 5.1 "Average cleanliness."
      6.9 "69% thought the cleanliness of the hotel was average."
    • 4.9 "Internet is poor."
      3.8 "62% said the wifi quality was bad."
    • 4.6 "Value below average."
      4.6 "54% said the breakfast was too expensive."
    • 3.5 "Rooms are not good."
      1.9 "81% said rooms were small."
      5.0 "Beds were acceptable for 50%."
      4.5 "55% said rooms were dirty."
      2.7 "73% complained about the bathroom."
      1.5 "85% thought they were poorly maintained."
      2.8 "For 72%, the rooms looked old."
      1.6 "84% said the bathroom was dirty."
      1.7 "83% found problems with the furniture."
      3.2 "68% criticized the small bathroom."
      1.3 "Air conditioning was criticized by 87%."
      4.2 "58% had problems with the shower."
      3.2 "68% thought the tv was sub-standard."
    • 3.1 "Quite uncomfortable."
      1.9 "81% said rooms were small."
      5.0 "Beds were acceptable for 50%."
      3.4 "66% thought it was too noisy."
      3.2 "68% criticized the small bathroom."
      1.3 "Air conditioning was criticized by 87%."
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    Overall Rating

    7.1 Good
    Based on 195 reviews
    • 9.8 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 7.5 "Good breakfast."
    • 7.4 "Good service."
      8.7 "87% found the staff to be very friendly."
    • 5.4 "Average value."
    • 5.2 "Vibe was decent."
    • 5.0 "Average cleanliness."
      4.5 "55% said rooms were dirty."
    • 4.8 "Internet is poor."
    • 4.0 "Rooms are not good."
      2.4 "76% said rooms were small."
      4.5 "55% said rooms were dirty."
    • 3.8 "Not very comfortable."
      2.4 "76% said rooms were small."
    View all review categories

    Overall Rating

    7.3 Good
    Based on 1,502 reviews
    • 9.8 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
    • 7.4 "Good breakfast."
    • 6.4 "Service is ok."
      5.2 "52% said the reception staff was ok."
      6.3 "63% found the room service acceptable."
    • 5.0 "Average value."
    • 4.8 "Internet is poor."
      3.4 "66% said the wifi quality was bad."
    • 4.7 "Not very clean."
      4.3 "57% said rooms were dirty."
      1.4 "86% said the bathroom was dirty."
    • 4.6 "Bar is not good."
    • 4.6 "Vibe wasn't good."
      2.8 "72% criticized the unstylish hotel."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Friendly service"
    data provided by TrustYou

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