ibis Styles London Kensington

Location was good - very close to train stop (Piccadily and District lines). Internet did not work at all. Supposedly this was not fixable. I was traveling for work and needed internet to get it done. So I had to go to a coffee shop to work. The gym was not usable since it was supposedly under construction. My bed and towels had hairs on them from the previous occupant. 2nd day towels were ok.

It was clean. Good price for central London. Very close to Earls court Tube made travelling very convenient. Nice hotel. Staff nice. Nice area. Good size room and and best size bathroom for the price, especially in London. It was not cramped. The only thing would be how one lady staff member who was always on the phone and would make you wait to give or pickup your key it was annoying and you could tell it was a peronal phone call.

To be honest I could not think of one thing that I could proclaim to be nice or good on this hotel besides quite nice reception which is not important at all... I think that this hotel is the worst one among tens of hotels I already stayed in. Very unfriendly and unprofessional manager (forget any favors or help). I was suppose to stay for 10 days (over the weekend) but then I had to leave home for the weekend so knowing that I bought non-refundable rate I only asked if I could use those days in future as they could easily sell the room (or at least try). NOT a option. NOT possible. Room for £90 was 3x3m (2x1,6m was bed), excluding breakfast (for additional £12), internet £2 for hour. Room was very closed to barracks, but clean. Do not go there if you are used to receive what you pay for. They simply do not care about their customers at all.

The location right by Earl's court tube station as well as walking distance from the museums was very convenient The quality of the room certainly did not live up to the images in photos that were shown on the hotel web site. In addition, this was the first hotel where I have been asked to pay for my whole stay upon booking in and also where breakfasts were paid immediately after each meal at the table. Then again, maybe this is normal for hotels in this part of London....?

The best was leaving the hotel, it was expensive, the bed was uncomfortable, the room small, the bathroom almost impossible to get in, the hotel looks like an ant hill, except the reception which looks great in order to cheat you. Avoid this hotel The Bed was used by Henry V probably hard and noisy, the rooms are really small I cant open may luggage, the corridors are like an ant hill, the personal is unfriendly and they speak some understandable English. I don't know how this ant hill could have 3 stars. And it's absolutely expensive. The hotel is a bed and breakfast (and an ugly one) with out breakfast, with a fancy reception, and expensive. Avoid it !!!!

Friendly Staff Cost

Facilities - Water pressure in the shower was extremely poor - taking bath was a real challenge - worst experience in my last 10 years of business travel

Convenience to tube station and London shopping. Security on main door who helped with luggage. Use of a lift and welcoming appearance of the foyer on arrival. none

The lounging area at reception is very nice, large range of breakfast including room service. The standard rooms are very small and so we upgraded to a deluxe room which was much bigger and didn't feel as cramped.

shower was not working corectly, the room size was too small