Ramada by Wyndham Los Angeles/Downtown West

Okay place

Rooms were clean.

I didn't like how parking at the hotel site was limited. We had to park across the street, although is was specifically for the hotel and gated/locked. Our toilet wouldn't flush a few times too. The halls smelled as well (while walking to our rooms). Rooms were super small.

HORRIBLE

The only good thing was the gentleman that worked the midshift.

The staff in the morning are horrible. When trying to call down there they hang up on you. I would like a complete refund. On the weekends there is no manager on duty or one you can speak to. I needed a new tv for the room never got it. Took three hours to get roll-a-way and that's after going down to front desk to retrieve myself. The place said they have a lounge, all lies they closed it sometime ago. I would highly recommend cutting this hotel off kayaks list. And suggested everyone to stay far away.

Free parking

nothing

I booked a room for one night through Kayak and made a phone call to the hotel that I would like to extend my reservation to two nights. The front desk person told me it was done and my reservation was for two nights. I arrived the hotel at 10:30 am on the day of my reservation and was told that the room was not ready yet and they could check in my bag and asked me to come back later. I came back at 10 pm that night and the other front desk person told me my room was gone!!!!!!! 10 pm, single girl in Los Angeles downtown with no room to stay. I even did not get an apology. The front desk person said it was not her that told me that I had a reservation. I asked her to give me the contact info of the person who worked in the morning, and she refused. I asked her to call her manager, and she just texted when she could actually call her. She kept saying that there was not much they could do. I had to be responsible for their fault. They do not have anything they listed on their profile. There is no shuttle service, you have to book through other shuttle agencies. You actually really don’t need them to book the shuttle, and you can do it all by yourself. Their internet connection was AWEFULL!! It was extremely slow and always down. The staff was not helpful at all. Their security guy, who was a contractor from other company was really a nice guy and helpful. But their staff are not familiar with their business, not responsible for their mistake, not able to deal with emergencies, not helpful with their customers. Please do not stay with them. The service is so bad, and they do not take responsibility of their fault and they try everything to make themselves look good instead of helping their customers. IT was such a BIG mistake that I chose them. I have never had a worse experience!

Location

Very old and smells. Not a 3 stars motel.

It was a cheap choice and had free wifi and a gym.

The "hotel" which is more like a motel had a courtyard in the middle. All the rooms (or at least most of them) are facing this courtyard and this caused two problems. First the only window in the hotel room was facing this yard, so if people were outside, they were staring directly into your room. And second, there were always people in the courtyard, so there was often a lot of noise coming from there and people smoking. We were woken up very early in the mornings due to noise from people gathering in the courtyard.

The hotel personnel was efficient and helpful. The room was clean and quiet. The food was decent.

Proximity to LA Live/ Convention Center. Clean sheets on beds.

Staff was not friendly or welcoming. Facilities were old and the rooms had a mold or mildew smell to them.

Very close to Staples Center. Staff was helpful in offering directions

it was ok.air con not woking

no