Sheraton Grand Los Angeles

Reviews

Pros

"The bed was great." (in 29 reviews)

"Good location in downtown LA." (in 25 reviews)

"Close proximity to everything, extremely friendly staff." (in 39 reviews)

Cons

"No free WiFi" (in 4 reviews)

"Was under construction and had only one working elevator and no stairway access." (in 4 reviews)

"Only two of four elevators were working and those two were not working properly." (in 4 reviews)

Show reviews that mention

+

los angeles

staples center

pay for wifi

location in downtown

elevators were working

valet parking

construction going

homeless people

newly renovated

near to a metro

close many restaurants and entertainment

nice room

bed little firmer

great hotel

friendly staff

beautiful lobby

Excellent

Aug 2018

10.0

Great stay!!! Highly recommend!!

Green option to get points, guest services, room was clean, nice gym

Nothing too serious. Weak shower water pressure, some light bulbs were out... maybe brand bath products?
Okay

Mar 2018

5.4

Awful experience

Nothing

Forced to use service elevator as normal were out, the service elevator dropped multiple feet scaring all inside, then there was no power in the room and sat in darkness. We left halfway through the night.
Excellent

Sep 2016

10.0

Overall experience/ patio
Good

Jun 2016

8.0

Great location

Would stay here again for a stay cation. Near all great restaurants. The lobby is gourgeous. Interesting tech for elevators.
Excellent

Apr 2016

10.0

King size bed, big screen tv and at kayak price 100 less per day. 200 a good price per day.
Good

Mar 2015

6.5

terrible service

Nothing

I was over billed and nobody return my calls.
Excellent

Feb 2015

8.5

Most comfortable hotel beds

We stayed at the Sheraton downtown to be within walking distance to a hockey game at Staples Centre. The hotel location was great for this. The hotel staff were very helpful and friendly. We stayed in a renovated room which was very nice. The Sheraton hotels always seem to have the most comfortable beds in any hotel. The bed was the most comfortable of all the hotels we stayed at during our week long vacation. Linens and towels were great as well.

We did not like the fact that we had to pay for wifi. A hotel of this star rating and price should have complimentary wifi for guests, especially since it is located downtown and I presume there would be many guests there on business. We also found that when we attempted web access without wifi that there was little reception on the 21 floor, so we were without web access that day. Our room was located 2 doors away from the elevators which was noisy. The water pressure in the shower was quite terrible.

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