O Hotel

The location was perfect for what I needed access to. Staff were condescending and dismissive (particularly Javie) with very poor customer service skills. In the middle of my completely calm discussion with Javie about why he tried charging me twice for my stay (with an outrageous incidental hold charge), I was on the receiving end of the rudest "hold on" finger gesture when he decided that was the appropriate moment to take a phone call. Dark, stuffy hallways, dark rooms (the few lights that were in the room were dim and poorly located), broken down mattress, SPIDERS (killed three during my 7-day stay), and breakfast was weak (OJ, bran cereal, coffee/tea, instant oatmeal). Neighboring rooms were noisy beyond belief. I was awakened in the middle of the night several times throughout my stay to a screaming child, elephants upstairs and neighboring rooms blasting loud music on the featured Samsung Smart TVs. While on the way to the hotel prior to my stay, I was excited to see I could text the hotel to check in and ask questions. Microwaves available? No. This made leftovers from restaurants wasted. Could you provide me service and price information for your spa? No, here's the phone number so you can call them yourself. Truly disappointing and put a big damper on my first trip to LA. BUT, if you need a hotel that is centrally located, and the Milner and Biltmore are too pricey for you, then O Hotel is in a good spot.

Water wasn't running. Elevator wasn't working.

Our room was well designed and comfortable. The hotel's restaurant wasn't open over the 4 days we were there, except for a party.

food at the restaurant no

the hotel was nicely redone and is in a good central location for downtown and events at staples centre. you can hear conversations from other rooms above and below you. there was loud music in the room below us that we notified the front desk about at 12:30 am-noise didn't stop. after asecond call to front desk they said they can't control all guests so we requested to change rooms if they weren't going to stop the noise so at 1:30 am we moved to another room. seems to me the noisy guests should be the ones moving or leaving the hotel if they can't be quiet after 11:00 pm!!!

The situation, the style, confort, the hospitality, the welcome, the services The breakfast was too simple, no real choice