O Hotel

Location is only upside

Pros: The location was perfect for what I needed access to.

Cons: Staff were condescending and dismissive (particularly Javie) with very poor customer service skills. In the middle of my completely calm discussion with Javie about why he tried charging me twice for my stay (with an outrageous incidental hold charge), I was on the receiving end of the rudest "hold on" finger gesture when he decided that was the appropriate moment to take a phone call. Dark, stuffy hallways, dark rooms (the few lights that were in the room were dim and poorly located), broken down mattress, SPIDERS (killed three during my 7-day stay), and breakfast was weak (OJ, bran cereal, coffee/tea, instant oatmeal). Neighboring rooms were noisy beyond belief. I was awakened in the middle of the night several times throughout my stay to a screaming child, elephants upstairs and neighboring rooms blasting loud music on the featured Samsung Smart TVs. While on the way to the hotel prior to my stay, I was excited to see I could text the hotel to check in and ask questions. Microwaves available? No. This made leftovers from restaurants wasted. Could you provide me service and price information for your spa? No, here's the phone number so you can call them yourself. Truly disappointing and put a big damper on my first trip to LA. BUT, if you need a hotel that is centrally located, and the Milner and Biltmore are too pricey for you, then O Hotel is in a good spot.

No working AC, front desk threatened not to check us in after 12am

Pros: Location was good, one man working at the front desk was polite and helpful

Cons: No working AC when it was 97 degrees this weekend, front desk woman said no one would be able to check us in after 12 am, front desk woman refused to give us ice even though there is no ice machine accessible to guests, woman working at front desk were constantly rude and unhelpful, rooms and hallways smell like food and are stuffy

Cons: Water wasn't running. Elevator wasn't working.