O Hotel

Reviews

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+

boiled eggs	in 18 reviews
bottled water	in 34 reviews
breakfast included	in 132 reviews
close to metro	in 43 reviews
construction noise	in 35 reviews
great location	in 230 reviews
hallways are dark	in 10 reviews
hanging drying	in 4 reviews
lighting in the room	in 189 reviews
lobby is nice	in 19 reviews
location for downtown la	in 217 reviews
los angeles	in 48 reviews
nice bar	in 76 reviews
parking was rather expensive	in 39 reviews
room view	in 176 reviews
small room	in 192 reviews
staff was very friendly	in 135 reviews
staples centre	in 16 reviews

Good

Mar 2018

7.1

You can eat but not exercise

Location worked well for my destination. Overall good value for the price. Complimentary breakfast is a huge bonus.

The “exercise room” consisted of a treadmill and broken weights (total gym). Disappointing not to have a gym onsite. Not important to everyone but it matters to me.
Mediocre

Sep 2017

3.1

No working AC, front desk threatened not to check us in after 12am

Location was good, one man working at the front desk was polite and helpful

No working AC when it was 97 degrees this weekend, front desk woman said no one would be able to check us in after 12 am, front desk woman refused to give us ice even though there is no ice machine accessible to guests, woman working at front desk were constantly rude and unhelpful, rooms and hallways smell like food and are stuffy
Good

Oct 2016

8.0

Location close to convention center and LA Live area.

$14 per day service charge
Good

Jan 2016

8.0

Excellent location

The location was great and close to everything in Downtown. Its a quick Uber ride to Hollywood. It has a boutique feel so don't stay there if you are looking for a hotel chain feel. The hotel itself is very trendy. It has a bar and restaurant downstairs. We also like the fact that you have to use your card to take the elevator to your room which makes it feel more safe and exclusive.

The room was small but I suppose big enough for us 2. We used it mostly to sleep. The room is a little old and worn out but it worked out ok considering we paid less than the other hotels going rate. There was a smell we couldn't make out. It went away after we were there for a day.
Okay

Oct 2015

5.1

Location is only upside

The location was perfect for what I needed access to.

Staff were condescending and dismissive (particularly Javie) with very poor customer service skills. In the middle of my completely calm discussion with Javie about why he tried charging me twice for my stay (with an outrageous incidental hold charge), I was on the receiving end of the rudest "hold on" finger gesture when he decided that was the appropriate moment to take a phone call. Dark, stuffy hallways, dark rooms (the few lights that were in the room were dim and poorly located), broken down mattress, SPIDERS (killed three during my 7-day stay), and breakfast was weak (OJ, bran cereal, coffee/tea, instant oatmeal). Neighboring rooms were noisy beyond belief. I was awakened in the middle of the night several times throughout my stay to a screaming child, elephants upstairs and neighboring rooms blasting loud music on the featured Samsung Smart TVs. While on the way to the hotel prior to my stay, I was excited to see I could text the hotel to check in and ask questions. Microwaves available? No. This made leftovers from restaurants wasted. Could you provide me service and price information for your spa? No, here's the phone number so you can call them yourself. Truly disappointing and put a big damper on my first trip to LA. BUT, if you need a hotel that is centrally located, and the Milner and Biltmore are too pricey for you, then O Hotel is in a good spot.
Okay

Mar 2015

5.7

Water wasn't running. Elevator wasn't working.
Excellent

Mar 2014

9.6

I really liked how friendly they were and how helpful they were.

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