Guest reviews
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Overall Rating
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9.1 "Terrific location."10.0 "
Near to public transport , according to 100%." 10.0 "100%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100% thought it waseasy to get to the train station ." 10.0 "Business sites within easy reach , said 100%." 8.8 "City centre within easy reach , said 88%." 10.0 "100%liked the proximity to sightseeing ." -
8.4 "Bar is amazing."10.0 "
Delicious alcoholic drinks , according to 100%." -
8.2 "Great service."7.6 "76% said the
reception staff was great ." 7.5 "Housekeeping was great , according to 75%." -
5.4 "Breakfast is mediocre."
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4.7 "Rooms are not good."3.0 "70% said
rooms were small ." 3.8 "62%complained about the bathroom ." 1.3 "87% thought they werepoorly maintained ." 4.5 "55% hadproblems with the shower ." 2.2 "78% wereunhappy with the view ." 2.0 "Air conditioning was criticized by 80%." 2.1 "79%criticized the small bathroom ." -
4.6 "Internet is poor."3.8 "62% said the
wifi quality was bad ."
Overall Rating
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9.3 "Terrific location."10.0 "
Near to public transport , according to 100%." 10.0 "100%liked the proximity to shopping ." -
8.3 "Bar is amazing."
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7.9 "Good service."8.0 "80% found the
staff to be very friendly ." 7.6 "76% said thereception staff was great ." -
5.4 "Breakfast is mediocre."
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4.8 "Internet is poor."3.9 "61% said the
wifi quality was bad ." -
4.6 "Not very comfortable."3.0 "70% said
rooms were small ." 4.1 "59% thought it wastoo noisy ." 2.1 "Air conditioning was criticized by 79%." 2.0 "80%criticized the small bathroom ." -
4.1 "Rooms are not good."3.4 "66%
complained about the bathroom ." 3.0 "70% saidrooms were small ." 1.3 "87% thought they werepoorly maintained ." 4.0 "60% hadproblems with the shower ." 2.5 "75% wereunhappy with the view ." 2.1 "Air conditioning was criticized by 79%." 3.8 "62% said thebathroom was dirty ." 2.0 "80%criticized the small bathroom ."
Overall Rating
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9.2 "Terrific location."
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8.5 "Great service."8.5 "85% found the
staff to be very friendly ." -
7.8 "Tasty food."
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5.1 "Breakfast is mediocre."
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5.0 "Rooms are ok."2.9 "71% said
rooms were small ." -
4.8 "Not very comfortable."2.9 "71% said
rooms were small ."
Overall Rating
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9.0 "Terrific location."10.0 "100%
liked the proximity to shopping ." -
8.3 "Great service."8.5 "85% found the
staff to be very friendly ." 7.7 "77% said thereception staff was great ." -
8.1 "Food is delicious."
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5.9 "Breakfast is mediocre."
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5.3 "Vibe was decent."
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4.7 "Rooms are not good."2.5 "75% said
rooms were small ." 1.3 "87% thought they werepoorly maintained ." 3.7 "63%complained about the bathroom ." 1.7 "Air conditioning was criticized by 83%." -
4.6 "Not very comfortable."2.5 "75% said
rooms were small ." 4.5 "55% thought it wastoo noisy ." 1.7 "Air conditioning was criticized by 83%."
Overall Rating
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9.1 "Terrific location."10.0 "
Near to public transport , according to 100%." -
8.4 "Bar is amazing."
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7.8 "Tasty food."
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7.7 "Good service."7.2 "72% said the
reception staff was great ." -
5.7 "Vibe was decent."6.4 "64% thought the
atmosphere was somewhat friendly ." 5.5 "Only 55% thought, thehotel was modern ." -
5.3 "Breakfast is mediocre."
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4.8 "Internet is poor."4.0 "60% said the
wifi quality was bad ." -
4.3 "Rooms are not good."3.8 "62%
complained about the bathroom ." 2.8 "72% saidrooms were small ." 1.9 "Air conditioning was criticized by 81%." 1.1 "89% thought they werepoorly maintained ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
Location close to convention center and LA Live area. $14 per day service charge
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8.0review from
The location was great and close to everything in Downtown. Its a quick Uber ride to Hollywood. It has a boutique feel so don't stay there if you are looking for a hotel chain feel. The hotel itself is very trendy. It has a bar and restaurant downstairs. We also like the fact that you have to use your card to take the elevator to your room which makes it feel more safe and exclusive. The room was small but I suppose big enough for us 2. We used it mostly to sleep. The room is a little old and worn out but it worked out ok considering we paid less than the other hotels going rate. There was a smell we couldn't make out. It went away after we were there for a day.
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5.1review from
The location was perfect for what I needed access to. Staff were condescending and dismissive (particularly Javie) with very poor customer service skills. In the middle of my completely calm discussion with Javie about why he tried charging me twice for my stay (with an outrageous incidental hold charge), I was on the receiving end of the rudest "hold on" finger gesture when he decided that was the appropriate moment to take a phone call. Dark, stuffy hallways, dark rooms (the few lights that were in the room were dim and poorly located), broken down mattress, SPIDERS (killed three during my 7-day stay), and breakfast was weak (OJ, bran cereal, coffee/tea, instant oatmeal). Neighboring rooms were noisy beyond belief. I was awakened in the middle of the night several times throughout my stay to a screaming child, elephants upstairs and neighboring rooms blasting loud music on the featured Samsung Smart TVs. While on the way to the hotel prior to my stay, I was excited to see I could text the hotel to check in and ask questions. Microwaves available? No. This made leftovers from restaurants wasted. Could you provide me service and price information for your spa? No, here's the phone number so you can call them yourself. Truly disappointing and put a big damper on my first trip to LA. BUT, if you need a hotel that is centrally located, and the Milner and Biltmore are too pricey for you, then O Hotel is in a good spot.
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9.4review from
The room has multiple sources of soft indirect lighting, including a switch for mood lighting circling the bottom of the bed. So it's very romantic, although maybe a little dim near the entry area. I really liked it. We slept great on the beds and the shower is really strong. It was a very refreshing stay. There was a continental breakfast included but we skipped it to stay in bed. Parking is literally next door, and 18 bucks per 24 hours is better than in a lot of places in downtown LA. My fifth floor room's view was the featureless brick wall of the next building, almost close enough to reach out the window and touch it. Not kidding. Like some kind of urban planning mishap. You get a little sunlight in the morning, like being at the bottom of a well. I was amused, but it might shock others. The AC unit had a temperature control feature, but it seemed to run too long before shutting off. The hallways leading to the rooms are not air conditioned at all, so when it's 100F in LA (like it was when we were there), it's 100F in the hallway. Housekeeping needs to obey the DND hangtag, seriously. -_-;
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5.7review from
Water wasn't running. Elevator wasn't working.
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9.6review from
I really liked how friendly they were and how helpful they were.
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6.7review from
Elegant and fashionable hotel. Nice rooms. Breakfast was the same everyday. Not an european style breakfast. Fridge didn't work. Bad room view on a wall. A bit problem with parking.
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6.3review from
Our room was well designed and comfortable. The hotel's restaurant wasn't open over the 4 days we were there, except for a party.
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6.0review from
food at the restaurant no
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6.7review from
Stylish and comfortable hotel. Appreciated the continental breakfast everyday. Wish there were more options for breakfast. And wish there was bottled water in the room everyday.
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4.3review from
the hotel was nicely redone and is in a good central location for downtown and events at staples centre. you can hear conversations from other rooms above and below you. there was loud music in the room below us that we notified the front desk about at 12:30 am-noise didn't stop. after asecond call to front desk they said they can't control all guests so we requested to change rooms if they weren't going to stop the noise so at 1:30 am we moved to another room. seems to me the noisy guests should be the ones moving or leaving the hotel if they can't be quiet after 11:00 pm!!!
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6.3review from
The situation, the style, confort, the hospitality, the welcome, the services The breakfast was too simple, no real choice
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3.0review from
It is very centrally located and clean I booked a taxi to pick us up from the airport through the hotel and it wasn't there which was annoying. The room was dark and a bit smelly and very small. The website is much to flash for the hotel.
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5.4review from
The Complimentry Breakfast was a Joke
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7.4review from
The staff were very friendly and helpful, the hotel was decorated really well and the bar/restaurant served good food and had a great atmosphere and decor. some great restaurants/bars/LA live in the vacinity. parking lot was right next door $10 a night. i would definitely recommend staying here, as in LA everything is so spread out no matter where you stay you'll need a car to get around and from here you can get on the freeway in 2 minutes....would suggest GPS if you are driving in LA!!!
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4.8review from
The hall "Continental" breakfast.
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8.0review from
Location close to convention center and LA Live area. $14 per day service charge
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8.0review from
The location was great and close to everything in Downtown. Its a quick Uber ride to Hollywood. It has a boutique feel so don't stay there if you are looking for a hotel chain feel. The hotel itself is very trendy. It has a bar and restaurant downstairs. We also like the fact that you have to use your card to take the elevator to your room which makes it feel more safe and exclusive. The room was small but I suppose big enough for us 2. We used it mostly to sleep. The room is a little old and worn out but it worked out ok considering we paid less than the other hotels going rate. There was a smell we couldn't make out. It went away after we were there for a day.
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9.4review from
The room has multiple sources of soft indirect lighting, including a switch for mood lighting circling the bottom of the bed. So it's very romantic, although maybe a little dim near the entry area. I really liked it. We slept great on the beds and the shower is really strong. It was a very refreshing stay. There was a continental breakfast included but we skipped it to stay in bed. Parking is literally next door, and 18 bucks per 24 hours is better than in a lot of places in downtown LA. My fifth floor room's view was the featureless brick wall of the next building, almost close enough to reach out the window and touch it. Not kidding. Like some kind of urban planning mishap. You get a little sunlight in the morning, like being at the bottom of a well. I was amused, but it might shock others. The AC unit had a temperature control feature, but it seemed to run too long before shutting off. The hallways leading to the rooms are not air conditioned at all, so when it's 100F in LA (like it was when we were there), it's 100F in the hallway. Housekeeping needs to obey the DND hangtag, seriously. -_-;
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9.6review from
I really liked how friendly they were and how helpful they were.
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6.7review from
Elegant and fashionable hotel. Nice rooms. Breakfast was the same everyday. Not an european style breakfast. Fridge didn't work. Bad room view on a wall. A bit problem with parking.
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6.7review from
Stylish and comfortable hotel. Appreciated the continental breakfast everyday. Wish there were more options for breakfast. And wish there was bottled water in the room everyday.
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7.4review from
The staff were very friendly and helpful, the hotel was decorated really well and the bar/restaurant served good food and had a great atmosphere and decor. some great restaurants/bars/LA live in the vacinity. parking lot was right next door $10 a night. i would definitely recommend staying here, as in LA everything is so spread out no matter where you stay you'll need a car to get around and from here you can get on the freeway in 2 minutes....would suggest GPS if you are driving in LA!!!
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5.1review from
The location was perfect for what I needed access to. Staff were condescending and dismissive (particularly Javie) with very poor customer service skills. In the middle of my completely calm discussion with Javie about why he tried charging me twice for my stay (with an outrageous incidental hold charge), I was on the receiving end of the rudest "hold on" finger gesture when he decided that was the appropriate moment to take a phone call. Dark, stuffy hallways, dark rooms (the few lights that were in the room were dim and poorly located), broken down mattress, SPIDERS (killed three during my 7-day stay), and breakfast was weak (OJ, bran cereal, coffee/tea, instant oatmeal). Neighboring rooms were noisy beyond belief. I was awakened in the middle of the night several times throughout my stay to a screaming child, elephants upstairs and neighboring rooms blasting loud music on the featured Samsung Smart TVs. While on the way to the hotel prior to my stay, I was excited to see I could text the hotel to check in and ask questions. Microwaves available? No. This made leftovers from restaurants wasted. Could you provide me service and price information for your spa? No, here's the phone number so you can call them yourself. Truly disappointing and put a big damper on my first trip to LA. BUT, if you need a hotel that is centrally located, and the Milner and Biltmore are too pricey for you, then O Hotel is in a good spot.
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5.7review from
Water wasn't running. Elevator wasn't working.
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6.3review from
Our room was well designed and comfortable. The hotel's restaurant wasn't open over the 4 days we were there, except for a party.
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6.0review from
food at the restaurant no
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4.3review from
the hotel was nicely redone and is in a good central location for downtown and events at staples centre. you can hear conversations from other rooms above and below you. there was loud music in the room below us that we notified the front desk about at 12:30 am-noise didn't stop. after asecond call to front desk they said they can't control all guests so we requested to change rooms if they weren't going to stop the noise so at 1:30 am we moved to another room. seems to me the noisy guests should be the ones moving or leaving the hotel if they can't be quiet after 11:00 pm!!!
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6.3review from
The situation, the style, confort, the hospitality, the welcome, the services The breakfast was too simple, no real choice
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3.0review from
It is very centrally located and clean I booked a taxi to pick us up from the airport through the hotel and it wasn't there which was annoying. The room was dark and a bit smelly and very small. The website is much to flash for the hotel.
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5.4review from
The Complimentry Breakfast was a Joke
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4.8review from
The hall "Continental" breakfast.
