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Courteous, friendly staff. Comfortable bed. Reasonable price. Lighting in room is too dim to do any work at desk. (Had the same problem on my previous visit.) Lack of radio or clock in room.
friendly staff It needs a lot of maintenance eg. the light over the basin did not work, the switch pull on the extractor fan in the bathroom was broken off and unreachable (don't know if it worked), TV was too big a challenge; couldn't get any BBC channels at all.
Have stayed here a number of times visiting family in the area due to it's good value and convenient location, but it did need a lot of improvements as far as decor and repairs were concerned. Is now under new ownership and the bar and dining areas have new carpets and furnishings and the whole place is gradually being "freshened up", huge improvements. Pleasant and polite management and staff. Good breakfasts. Still a lot to do but it is heading in the right direction. Just hope the proposed defence cuts to local RAF bases don't have too much of an effect on the future of the hotel as most local businesses have a strong reliance on the trade they bring to the area.
The food was excellent and room very spacious. The staff were very friendly and helpful. The parking was quite limited for te number of guests staying at the hotel.
Very friendly helpful staff. They went out of their way to assist wherever they could. Service for evening meal on 14/02/08 very slow. Perhaps understandable because it was Valentine's Day. Also disposable duvets not very comfortable.
The location is supurb The rooms are old and in need of repair. Only 1 light bulb worked and had no hot water for the three day stay. Was told an engineer was fixing it!
Staff friendly and helpful. Food plain but good. Location good for what we required and will go back again.
it was good value for money, however we had no view whatso ever from our window and wondered whether this is why the room was so cheap the main point we was disappointed with was there was a lot of dust on the floor around the chairs bed and carpet looked like had been cleaned in years and there was mould on the walls
Price and facilities are compatable. Breakfasts were good. Cobwebs in bedroom and bathroom. Shower was also dated. However, the evening meal that we had on Sunday night with 2 guests left a lot to be desired. Potatoes and vegetables were half cooked and cold when served. Good food ruined. I informed the receptionist on Monday morning when leaving.
The food was excellent and of a very high standard. The room was clean and tidy but a bit on the small side
Good sized room, clean, good service, comfy beds,food excellent. None
It was a short-notice arrangement due to the adverse snow conditions. Hotel nearly full!
Sorry we were trying to fill in last questionaire and it got lost. Service was brilliant, value for money good. Staff approachg to cutomers was very good, especially duriong breakfast period. I will give 10 out of 10 on all except you failed on second night when I returned from a gruelling experience as witness at court and you had not replenished coffee and tea making facilities. I was gutted! and too tired to sort it out.A smaal point,n when one comes home afyter buisiness, one does not want to come home to an empty cupboard. I am not having a serious winge, as I have stated service is generally good, but this I found disappointing. In short, bloody gutted! As I have stated 10 out of 10 in all but one. Please remedy this. No coffee, tea or milk on second day. Gutted!!"
We arrived before 2pm check-in but staff had the room ready and we were able to get in early which was a big help as we still had a few things to do prior to attending a wedding.
The hotel was warm, comfortable, the staff were excellent in giving us help, It was exactly what we needed for a short stay. Can honestly say we were pleased with everything
it was comfort there isnt a facilty to help with heating baby bottles (i'e a microwave)
Ideal location for purpose of visit No telephone in the room
Pleasant staff, clean Thin walls
_Bed _Shower _windows _old tv
It was clean and convenient; staff were pleasant and friendly. Had to walk to building next door to restaurant past smokers.
Beautiful and well equipped accommodation. Nothing
A friendly welcome and an exceptionally good breakfast Not really!
It's an easy walking distance to town and great access to the Whisky Trail The bed a little lumpy
Good quality for money as most scottish guest houses. Beats the crap out of most hotels for the same amount of money! No, very good value for reasonable money.
Very friendly welcome Breakfast was outstanding quality with locally sourced foods. The en suite let this visit down very small and the shower was a trickle of water which you had to move around to try and get covered.
Convenience, clean, comfortable, value Nothing
Excellent location, value and facilities. The only thing I would have liked that we didn't have was a sitting room to share with our friends.
Excellent location, just off the main shopping street, with it's own parking. Furniture rather old-fashioned but then it suits the house. Good breakfast.
Very comfortable bed.
Friendly staff; comfortable room.
The hotel was very comfortable and the staff very accomodating. food in the restaurant was of good quality, with a good choice and very fresh.
Use of leisure facilities included in the reasonable price Young receptionist on arrival was very off-hand and unwelcoming - created a poor first impression. By contrast, an older lady who served us when we left was very friendly and pleasant. This suggested to us that staff training was an issue.
The food was nice in the bar and the refit of the public areas is nice. The rooms and corridors for guests are in dire need of a facelift. Hall and room carpets are filthy. Paintwork chipped. Poor lighting and insufficient lighting in my room. My room was damp and had damp stains at the window and in the bathroom. There was insufficient ventilation to remove the steam when showering. Low signal for television - many freeview channels missing. Scratchy toilet paper. Only a single mortice lock on my door, no yale or multi-bolt system.
Walls were very thin, could hear everybody walking along the corrridor and was woken up by the occupant of the next room flushing the toilet
Reservation was for 2 nights. Hotel records said one night.They then checked us into an occupied room. One hour to sort. On checkout, the room rate was wrong.
Lots of parking, good breakfast, good tv programs, friendly staff. No hot water on my second morning and wi fi is not as widely available in some areas as stated. Bar prices quite expensive.
A maintenance fault was reported to reception and we were told it would be repaired, but it wasnt.
good breakfast staff and public areas strong smell of damp in room carpet had bleach marks shower curtain stained kettle didn't work grout stained black walls paper thin decor and furniture hadn't been updated for at least 20 years
Easy to find and plenty of car parking. Evening meal was fine and good quality but breakfast a bit poor. Single rooms are just a bit on the small side.
Only the fact that the hotel was near to our friends, who we were visiting. We would normally stay at a local B&B, and will do so again! The greeting was not good, the information on the pool was not helpful, the use of the pool was unclear. We asked for an iron and it took almost an hour to appear. The room felt like a broom cupboard, especially the shower room. The breakfast on the Sunday was a farce! Like Fawlty Towers. There was no milk, juice, dishes, cooked food, cutlery - all of these had to be asked for.
Easy to find, very pleasant stay None
The staff at the guest house was very accommodating and the breakfast, which was included in the tariff was excellent. We were able to park there but it was also very close to the train station if public transport needed. The streets around the hotel were extremely narrow and difficult to navigate but this is not the fault of the guest house (obviously).
Recently decorated room and bathroom - very comfortable Sunday breakfast re-arranged for 7-8am! No explanation as to why early and very poor breakfast.
Off road parking and pleasent host and good breakfast. Biker friendly too None
breakfast times were to early had to wait for meal.room was not cleaned very well and one day not at all
Clean, comfort,welcome,nice all round Tv needs to be tuned in, all one want's to do is turn it on not ask for some one to do it for you. then soon has you change the channel over you lose the the lot and end up with a gray screen. please fix this and I am happy
We found this hotel very comfortable, the staff were friendly, and the breakfast was very good, we would not hesitate to use Southbank Hotel again
Although we drove there, I thought the location very convenient for Railway station and town centre facilities.
The staff were really helpful, great location in the centre of Elgin, fantastic showers and very comfortable beds